A holistic approach towards a more sustainable urban and port planning in tourist cities

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Carlo Alberini
Keyword(s):  
Urban Planning ◽  
Holistic Approach ◽  
Green Energy ◽  
Tourism Industry ◽  
Infrastructure Development ◽  
Port Cities ◽  
Scientific Publications ◽  
Content Type ◽  
Depth Analysis ◽  
Port Planning

Purpose This contribution aims to demonstrate that the adoption of a holistic approach to the development of infrastructures supporting the growth of cruise tourism can represent a trigger for a more sustainable urban and port planning in the Moroccan context. Although, along with this growth, there are global-local issues pertaining to sustainability and resilience that need to be addressed to support sustainable urban and social development of tourist cities. Design/methodology/approach Documents and literature review were used to develop an in-depth analysis related to the different fields involved in the proposed theoretical reflection. Scientific publications, data and international statistical reports have been used to validate the approach. Findings The work provides empirical insights to show the strengths of the country related to the sustainability, suggesting that they deserve to be integrated, involving urban planning, green energy transition, as well as the economic and social sustainability of tourism industry. Originality/value This paper aims to stimulate a debate among stakeholders and scholars involved on tourist port cities urban planning to avoid a “silos” approach and to favour a more sustainable infrastructure development process. In that sense, the paper fulfils the need to provide a basis to encourage the integration of different strategic topics and agenda concerning social and economic growth of tourist port cities.

Socio-economic preconditions of resort agglomerations development in the south of Russia

2018 ◽  
Vol 10 (4) ◽  
pp. 467-477 ◽  
Author(s):  
Matvey S. Oborin ◽  
Irina Kozhushkina ◽  
Tatyana Gvarliani ◽  
Nikolay Ivanov
Keyword(s):  
Natural Resource ◽  
Federal District ◽  
Tourism Industry ◽  
Infrastructure Development ◽  
The South ◽  
Health Tourism ◽  
Resource Potential ◽  
Content Type ◽  
Advantages And Disadvantages ◽  
The Impact

Purpose This paper aims to analyze the modern problems and the main trends of development of the health-improving tourism sector in the southern part of Russia and to identify significant factors in overcoming the complex challenges related to specific socio-economic conditions in the study area. Design/methodology/approach The material that served as the basis of the study comprises statistical data from the Southern Federal District and its subjects, as well as data about the development of tourism infrastructure on the official websites of governments, Ministry of Tourism and the population of the Southern Federal District. This information was systematized from a number of perspectives, including identification of the chronology of health-improving tourism infrastructure development in the chosen territory, as well as the advantages and disadvantages in this area. Based on the results of the study, the authors also developed some recommendations to overcome existing inactive trends in the field of health tourism. Findings This paper sheds light on the understanding of the challenges and changes that took place in the resort agglomerations of the south of Russia in terms of current issues and those that must be addressed in the coming years. It was concluded that health tourism in the south of Russia has old traditions based on the natural resource potential of territories that are included in the composition of the Southern Federal District. At the same time, the authors came to the conclusion that, unfortunately, not resort agglomerations are fully utilized. Furthermore, some historic resorts were not well maintained by local authorities and have suffered more recently because of lack of investment. At present, the financial results of health resorts and others related to health-improving tourism are precarious as most operations are unprofitable, and so complex decisions are needed to address the underlying problem of resource optimization because of the important social and economic role of the cities in this region. They have special natural and resource potential and preserve traditions related to health-improving tourism. Research limitations/implications The paper provides a conceptual analysis based on limited empirical data combined with some directions for further research. Originality/value The paper attempts to reveal the impact of social, economic and geopolitical factors, both negative and positive, on the development of the health-improving tourism segment, restructuring of the Russian tourism market and the emergence of promising opportunities and new directions for development. The findings also provide insights for practitioners and researchers, and the tourism industry can draw on this analysis to guide the development of strategy, increase investment attractiveness, make more effective use of the natural resource potential and maintain pressure on government partners to provide support to tourism.

The Small2Mighty tourism academy

2017 ◽  
Vol 9 (5) ◽  
pp. 555-563 ◽  
Author(s):  
Carole C. Favre
Keyword(s):  
National Development ◽  
Holistic Approach ◽  
Infrastructure Development ◽  
Common View ◽  
Original Solution ◽  
Content Type ◽  
Post Colonial ◽  
Post Conflict ◽  
Timor Leste ◽  
Post Disaster

Purpose The aim of this practitioner paper is to reflect on the mistakes that most post-colonial, post-conflict or post-disaster destinations make when planning to grow tourism, and to offer a practical and business-driven solution that would help secure a more stable future in spite of potential instabilities. Design/methodology/approach The paper is the result of three years spent working with micro and small tourism entrepreneurs in Haiti, Brazil, Lesotho, South Africa, Timor Leste, Indonesia, Ethiopia and India. Findings The paper observes that most post-colonial, post-conflict or post-disaster destinations do not understand that developing tourism goes hand in hand with developing entrepreneurs and their businesses. Practical implications The paper could kick-start a more holistic approach to tourism development to catalyse long rather than short-term economic and social gains, especially for women. Originality/value This paper contradicts the common view that tourism growth is about increasing arrival numbers and focusing on infrastructure development. It presents an original solution that focusses on vision (an approach borrowed from Simon Sinek, the third most popular TED speaker and author of “Start with Why”), and on women empowerment that bypasses existing supra and national development frameworks.

The institutional structure of experience production in the Russian tourism industry

2016 ◽  
Vol 8 (3) ◽  
pp. 273-286 ◽  
Author(s):  
Vitaly Tambovtsev
Keyword(s):  
Institutional Economics ◽  
Institutional Arrangement ◽  
Institutional Structure ◽  
Tourism Industry ◽  
New Institutional Economics ◽  
Tourism Research ◽  
Content Type ◽  
Depth Analysis ◽  
Tourist Experience ◽  
Production Stages

Purpose The paper aligns two lines of research that tend to develop separately in tourism studies: new institutional economics (NIE) and theory of experience production. The purpose of this study is to gain a better understanding of the institutional restraints on tourism growth in developing and transit countries. Design/methodology/approach The study is based on a qualitative research methodology. A summary of key literature is presented alongside an in-depth analysis of the possibilities for NIE application in tourism research. Findings The notion of institutional structure of experience production is defined as an institutional arrangement supporting or inhibiting experience production. It is proposed as a promising framework for a more intensive NIE methodology application to tourism research. This framework is applied to tourist experience production stages, and some specific institutions accounting for positive experience creation are revealed for key experience production stages. Research limitations/implications This paper is limited in that it offers a conceptual analysis, though directions for further empirical research are proposed. Originality/value The paper is a first attempt at emphasizing impacts of some specific institutions on positive tourist experience production and it stresses their importance to the international tourism industry as it expands in developing and transit countries.

Listening to the voice of the customer in the hospitality industry: Kano model application

2018 ◽  
Vol 10 (4) ◽  
pp. 436-448 ◽  
Author(s):  
Margarita Zobnina ◽  
Aleksandr Rozhkov
Keyword(s):  
Customer Satisfaction ◽  
Tourism Industry ◽  
Measurement Tool ◽  
Hotel Management ◽  
Kano Model ◽  
Model Application ◽  
Content Type ◽  
Depth Analysis ◽  
Hospitality And Tourism ◽  
Hospitality And Tourism Industry

Purpose This paper aims to discuss the customer satisfaction drivers of Russian tourists choosing hotels in Europe. Design/methodology/approach The study is focused on tangible aspects of the hotel service product adopted from the European Hotel Guest Satisfaction Index by J.D. Power. Research methodology is based on the Kano model that enables satisfaction driver classification based on the level of their impact. Data collection was conducted via online panel representative for 1 million+ Russian cities, totaling 1,238 respondents. Findings This paper reveals groups of customer satisfaction drivers by their impact from attractive to expected and indifferent, as well as customer preference profile by age, overall travel experience and trip purpose (recreational, sightseeing or active tourism). Research limitations/implications This paper focuses on the tangible attributes of hotel experience; the survey sample composed of Russian tourists that evaluated their satisfaction with hotels in Europe. Practical implications As a result of the study, the authors test Kano model application in the hospitality and tourism industry, providing hotel managers with an advanced yet easy to use customer satisfaction measurement tool. Also, the authors demonstrate substantial differences in customer satisfaction drivers by groups that can be used to plan product development. “Expected” and “one-dimensional” groups of product features would cause customer dissatisfaction if missing and should be the first priority of management. Interestingly after a certain level, “expected” factors have no marginal value, so their improvement by the hotel management should be limited. On the other hand, “attractive” factors boost customer satisfaction while present but with no negative impact if they are absent; that makes this group the second priority for hotel management. Factor distribution by group is different for various customer segments that can also be taken into consideration when designing the marketing communications of a hotel. Originality/value In this research, the authors use the Kano model to identify customer satisfaction drivers in the hospitality and tourism industry. This methodology enables in-depth analysis of the factors’ impact and provides understanding of the accommodation product improvement potential based on customer perception. The authors suggest several groups of factors and demonstrate that certain high-impact satisfaction drivers have zero incremental value for customers.

scholarly journals Exploring conflicts between stakeholders in tourism industry. Citizen attitude toward peer-to-peer accommodation platforms

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
José María Martín Martín ◽  
Juan F. Prados-Castillo ◽  
Mónica de Castro-Pardo ◽  
Juan De Dios Jimenez Aguilera
Keyword(s):  
Rural Areas ◽  
Disease Transmission ◽  
Exploratory Study ◽  
Peer To Peer ◽  
Tourism Industry ◽  
Content Type ◽  
Wide Range ◽  
Depth Analysis ◽  
Negative Impacts ◽  
The One

Purpose The expansion of online platforms for renting tourist accommodations has given rise to a great deal of controversy in society. Likewise, the arrival of tourists in residential settings has led to a wide range of positive and negative impacts, resulting in conflicts between different stakeholders. The purpose of this paper is to analyze whether there is variation in the perception of the impacts associated with peer-to-peer accommodation platforms among different stakeholders? Additionally, it also seeks to investigate what kind of impacts generate the highest level of conflict among stakeholders? Design/methodology/approach Given the relative novelty of the problem, this paper proposes an exploratory study that sheds light on some of the main issues with the purpose of supporting further research in the future. The aim is to analyze which impacts are perceived as more positive or negative by each group and to create indexes of conflict for these groups regarding their perception of the impacts. This study is based on fieldwork carried out in April 2020, which consists of 600 online surveys of local residents in the city of Granada. This city, one of Spain’s main tourist spots, suffers the highest tourist pressure in the country. Findings The exploratory study suggests that the greatest consensus is generated in the assessment of economic impacts, either negative or positive. The greatest conflicts are related to the assessment of the effect of this activity on housing preservation. The group comprising accommodation owners of tourist flats is the one that shows a more dissenting opinion from the rest, confronting especially the group formed by citizens whose income depends on tourism. Originality/value There is a lack of studies on the perception of tourism impacts associated with online tourism rental platforms. This is the first study to analyze both, how the main stakeholders associated with this activity assess the different impacts derived from this form of tourist accommodation as a whole and the conflicts derived from such an assessment. An additional innovation is that the analysis investigates the potential fear of disease transmission caused by tourists. It would be interesting to continue this research by applying the same questionnaire in different environments, such as rural areas or societies with different structures from the one analyzed here. Likewise, future in-depth analysis of some of the conflicts is recommended so as to ascertain their origin.

A study on knowledge flows of dye-sensitized solar cells’ patent

foresight ◽  
2014 ◽  
Vol 16 (3) ◽  
pp. 229-249 ◽  
Author(s):  
James K.C. Chen ◽  
Van Kien Pham
Keyword(s):  
Solar Cells ◽  
Technology Development ◽  
Dye Sensitized Solar Cells ◽  
Green Energy ◽  
Knowledge Flows ◽  
Knowledge Network ◽  
Scientific Publications ◽  
Content Type ◽  
Dye Sensitized ◽  
Sensitized Solar Cells

Purpose – The purpose of this paper is to determine the development and knowledge flows of dye-sensitized solar cells (DSSCs) via the use of patent inventor database. Moreover, this study aims to explore patentees and inventors’ companies to help readers and practitioners to be able to understand the patentees, technology development and activities of knowledge flows from four countries. DSSCs, which are known as one of the key technologies of green energy, have been applied ever more widely to many different industries, and their use has quickly grown with a number of scientific publications and patent applications. Design/methodology/approach – This paper was based on the US patent database collection of third-generation DSSCs in four typical countries such as USA, Japan, Germany and Taiwan to map the knowledge network of DSSC technology via the social network analysis method. Findings – The knowledge network of 132 DSSC patents was explored. Among the four countries, Japan leads, with the main patent number being H01G009. This paper also indicates the knowledge flow situation of Japanese inventors of DSSCs. For example, patented inventors Wariishi and Koji (JP) served the Fuji Photo Film Co., Ltd. (JP) in 2002, and then in 2008, transferred to the Fuji Film Corporation (JP). This means that the knowledge of technology was transferred by people who moved to another company for a new job. Research limitations/implications – This study is based on US Patent and Trademark Office patent database to do exploration. Practical implications – This study was expected to provide information for the industry, government and academia, so that they will understand the trajectory of the technology inventor, specialist cultivation and technology development in the DSSC industry. Originality/value – This study provides useful information for the green energy industry, government and academia to understand the importance of the knowledge flows and future development of DSSC technology of the solar cell industry. Thereby, they can intensify industrial competence and innovation by externally collaborating in this field as well as to increase the industrial competence by reimbursing the funds from government and other research institutes.

Analysis of market conditions for logistics services and tourism: a Caribbean perspective

2017 ◽  
Vol 9 (1) ◽  
pp. 4-16 ◽  
Author(s):  
Fritz Pinnock ◽  
Ibrahim Ajagunna ◽  
Sandra Casanova
Keyword(s):  
Human Resources ◽  
Product Structure ◽  
Tourism Industry ◽  
Infrastructure Development ◽  
The Bahamas ◽  
Logistics Industry ◽  
Content Type ◽  
Logistics Services ◽  
Cruise Tourism ◽  
The Caribbean

Purpose The purpose of this paper is an assessment of logistics services and tourism infrastructure in the Caribbean. The objective is to examine the efficiency and competitiveness of the logistics and tourism environment in the region. Design/methodology/approach Given the low levels of implementation of logistics services in Barbados and Jamaica, this study is exploratory, and it is hoped that future studies can build on this assessment of Barbados and Jamaica, and by extension the Caribbean. Findings Governments across the Caribbean need to recognize that the development of an effective logistics industry rests with improved technology, a proper legislative framework, the development of competent human resources and modern infrastructure development. Research limitations/implications The study was limited to Barbados and Jamaica, and so it is not representative of the rest of the Caribbean, as economies like Trinidad and Tobago, the Bahamas and the Dominican Republic have stronger trans-shipment and cruise tourism activities. Practical implications With the low pace of logistics development in the Caribbean, the demand for logistic services, which involve planning, managing and executing the movement of goods and information within global supply chains, will continue to be largely by firms’ desire to outsource some or all logistics-related activities to specialists. Social implications The need to plan for the development of a competent and certified pool of human resources to support the development of a logistics and tourism industry is critical. This therefore requires the development of specialized skills, knowledge and the competence of a flexible and agile workforce. Originality/value The focus on Barbados and Jamaica provide an adequate picture of the logistics markets and regulatory frameworks in different contexts of the Caribbean, including an economy directly connected with the global marketplace with a relatively diversified product structure, and another less extensively connected and diversified product structure.

Egypt’s new roads offer private sector limited gains

2019 ◽  
Keyword(s):  
Food Waste ◽  
Public Investment ◽  
Tourism Industry ◽  
Infrastructure Development ◽  
Significant Progress ◽  
Agricultural Producers ◽  
New Developments ◽  
Content Type ◽  
Industrial Zones

Subject Major investments in Egypt's roads Significance In the coming months, Cairo plans to unveil the fourth phase of its National Roads Project (NRP), which was originally launched in August 2014 and has brought about significant progress in the quality of infrastructure. Impacts Public investment in roads and bridges will improve the accessibility of new satellites cities. Agricultural producers will benefit from better access to major urban centres, reducing food waste. Conversely, new developments through agricultural lands risk environmental and negatively some producers. Infrastructure development in Upper Egypt will enhance opportunities in the region’s industrial zones. Better road connectivity in the south will facilitate growth in the tourism industry.

Contextual adaptation of omni-channel grocery retailers’ online fulfilment centres

2019 ◽  
Vol 47 (12) ◽  
pp. 1232-1250 ◽  
Author(s):  
Ebba Eriksson ◽  
Andreas Norrman ◽  
Joakim Kembro
Keyword(s):  
Contextual Factors ◽  
Theory Development ◽  
Holistic Approach ◽  
Separate Flow ◽  
Channel Structure ◽  
Previous Theory ◽  
Content Type ◽  
Depth Analysis ◽  
Contextual Adaptation

Purpose The purpose of this paper is to investigate how grocery retailers configure their online fulfilment centres (OFC) as they move towards an omni-channel structure and what contextual factors influence their decisions. Design/methodology/approach An exploratory case study with three grocery retailers in the Nordic countries was conducted. The study investigates the current OFC configurations and identifies nine important contextual factors. Findings This study shows the importance of understanding the changes that omni-channel retailing entails for an OFC configuration. Nine contextual factors were identified. Several of the factors are found in previous theory, but this paper extends the knowledge of how they affect the configuration of an OFC in grocery retail. The changes in, for example, order characteristics create different requirements for picking, packing, sorting and shipping when compared with traditional distribution centres (DC). Although representing a separate flow for online fulfilment, OFC configuration depends on how the other logistics flows from the DC to stores are designed. Research limitations/implications To support further theory development, nine contextual factors and their relationship to OFC configurations are proposed. Practical implications This study provides managerial value in two ways. First, grocery retailers with one or more OFCs can benchmark existing solutions using the empirical case descriptions. Second, the findings provide grocery retailers with knowledge of how to configure an OFC. Originality/value The literature lacks a holistic approach towards how grocery retailers configure their OFCs and what factors affect these decisions. This study provides the first in-depth analysis of how the omni-channel context affects the configuration of all the aspects of an OFC.

Innovative leadership in leisure and entertainment industry

2020 ◽  
Vol 13 (2) ◽  
pp. 323-337
Author(s):  
Virginia Bodolica ◽  
Martin Spraggon ◽  
Nadia Saleh
Keyword(s):  
Emerging Market ◽  
Critical Role ◽  
Economic Value ◽  
Tourism Industry ◽  
Relative Advantage ◽  
Infrastructure Development ◽  
Content Type ◽  
Financial Investment ◽  
Secondary Sources ◽  
Study Approach

Purpose Innovative undertakings play a critical role in the economic value creation and wealth generation of a nation. This paper aims to contribute to the literature that positions innovation at the core of the tourism industry in the context of emerging markets. Design/methodology/approach The authors adopt a case study approach and draw on secondary sources of data to examine how the UAE is reaping the benefits of innovation to transform itself into a leading international leisure and entertainment hub. Findings The strategy of significant financial investment in complex mega-projects and major infrastructure development have offered the UAE a relative advantage over other industry giants worldwide. Nonetheless, the local government should continue tapping into the multiple and diverse opportunities that product/service and process innovation has to offer if the UAE ambitions to enhance its competitiveness and acquire the status of a global tourism hub. Originality/value While most research efforts to date focused on Western markets, this study contributes to the development of a knowledge base about the role of innovation in the tourism industry in emerging market settings.

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