Impact of store-attributes on food and grocery shopping behavior: insights from an emerging market context

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Suja R. Nair ◽  
S.M. Riad Shams
Keyword(s):  
Emerging Market ◽  
Descriptive Analysis ◽  
Customer Relationship ◽  
Shopping Behavior ◽  
Asia Pacific ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
Content Type ◽  
Store Attributes ◽  
Significant Difference

PurposeIn recent years, while the food and grocery retail in developed markets like Western Europe seem to be slowly facing saturation, it has been steadily growing in the Asia–Pacific region markets like India. This is mainly due to the emergence of modern retail and the changing consumer dynamics. This study purposes to assesses whether food and grocery (F&G) shoppers in India are strongly influenced by store-attributes.Design/methodology/approachDescriptive research design, a cross-sectional survey involving 346 respondents (households) from metropolitan Bengaluru, participated in the study. Data is analyzed with SPSS 21, involving descriptive analysis, 1-way Anova, and confirmatory factor analysis (CFA), which appears useful to confirm the theoretical structure used for the study.FindingsStore-attributes – atmosphere, promotion, convenience, facilities, merchandise, store personnel interaction and services affect F&G store choice decisions. Additionally, significant difference is found in the way respondents perceive the sub-constructs of store-attributes, based on age.Practical implicationsThe study contributes to the theoretical knowledge on store-attributes and dynamic socio-demographic influences on store choices. It has managerial implications to encourage global retailers use knowledge on store-attributes influences to initiate effective communication and promotion strategies and work at customer relationship management (CRM) that earn profitably in the long run.Originality/valueToday, connected consumers seek shopping experiences that blend physical stores-attributes with other retail formats offerings. This research paper provides insights on shopper expectations of store-attributes, which could be used by global retailers to create delightful shopping experiences and to build CRM, especially when “experience per square foot” is used to measure the retailer's performance.

scholarly journals The effect of curricula approaches to the development of the student’s clinical reasoning ability

Curationis ◽  
2005 ◽  
Vol 28 (2) ◽  
Author(s):  
T Khanyile ◽  
F Mfidi
Keyword(s):  
Nursing Students ◽  
Clinical Reasoning ◽  
Survey Design ◽  
Traditional Approach ◽  
Descriptive Analysis ◽  
Problem Based Learning ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
Jump Exercise ◽  
Significant Difference

A comparative analysis was undertaken using descriptive and cross sectional survey design, to explore the effect of Problem Based Learning and Traditional approach on the development of clinical reasoning abilities of nursing students. Using quota sampling, a sample of 87 subjects was used from two University Nursing Departments, each using these curricula approaches. Students from their first, second and fourth year were interviewed, using the Triple Jump Exercise as an instrument to collect data. Data analysis using the SAS computer software package was employed to obtain both descriptive and statistical summarizations. Though descriptive analysis of the scores of clinical reasoning showed a slight difference between the two curricular approaches, this was not confirmed statistically as the two factor ANOVA and Tukey’s methods revealed no significant differences by approaches. The only significant difference was revealed between the students’ levels of study with senior levels (4th years) outperforming their juniors. These findings therefore conclude that, students using Problem Based Learning and Traditional approach perform on a similar level in clinical reasoning.

An exploration of violence against paramedics, burnout and post-traumatic symptoms in two Australian ambulance services

2017 ◽  
Vol 6 (2) ◽  
pp. 134-146 ◽  
Author(s):  
Nualnong Wongtongkam
Keyword(s):  
Negative Impact ◽  
Well Being ◽  
Contributing Factors ◽  
Public Attention ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
Content Type ◽  
Significant Difference ◽  
Post Traumatic ◽  
Traumatic Symptoms

Purpose Violence directed at ambulance paramedics has attracted increasing public attention because of its major negative impact on the physical and psychological well-being of victims and productivity of organisations. The purpose of this paper is to explore the prevalence of violent incidents, contributing factors, burnout and post-traumatic symptoms among paramedics. Design/methodology/approach A cross-sectional survey was distributed in two ambulance services in Tasmania and South Australia, with self-administered instruments completed online. In total, 48 respondents completed questionnaires. Findings There were no significant differences between sites in timing of violent incidents, consequences of traumatic events or organisation provision. Surprisingly, over 90 per cent of paramedics had not been pushed, slapped, beaten, scratched or spat on in the previous month. There was a statistically significant difference between genders for being yelled at or verbally abused (p=0.02). When considering burnout, female paramedics showed significantly higher levels of emotional exhaustion t(37)=–2.32, p=0.02 and lower levels of career satisfaction than their male counterparts, t(37)=3.32, p=0.00. Originality/value Although prevalence rates of violent incidents seemed lower than expected, policy interventions to encourage female paramedics to display their professional identities and steps to enhance well-being and safety while on duty should be considered.

Effects of sustainable leadership on customer satisfaction: evidence from Thailand

2016 ◽  
Vol 8 (3) ◽  
pp. 245-259 ◽  
Author(s):  
Suparak Suriyankietkaew
Keyword(s):  
Customer Satisfaction ◽  
Shared Vision ◽  
Asia Pacific ◽  
Practical Significance ◽  
Sustainable Leadership ◽  
Business Managers ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
Content Type ◽  
Long Run

Purpose The purpose of this paper is to investigate a limited empirical study into the field of sustainable leadership (SL) and customer satisfaction. Hence, the quantitative effects and relationships between SL and customer satisfaction were examined based on empirical analysis and evidence from Thailand. These relationships are of interest for studying long-term corporate success and sustainability in firms. Design/methodology/approach The research design was based on an empirical, quantitative approach using a cross-sectional survey. Convenience sampling was used, gaining responses from 440 business managers across various industries in Thailand. SL model was adopted as a theoretical framework. Findings It is evident in this study that 16 out of 23 SL practices are significantly associated with enhanced customer satisfaction. Multiple regression analyses provide evidence that strong and shared vision, innovation, staff engagement and high quality are significantly and positively expected to increase customer satisfaction. In short, the four practices are the key predictors of and drivers for superior customer satisfaction in firms. Research limitations/implications One important implication is that business owners, leaders and managers from Thailand and other emerging Asia-Pacific economies should adopt these significant practices to improve superior customer satisfaction, thereby contributing to enhanced sustainable enterprises in the long run. Since the existing study is the first investigation into studying the relationships and their effects, it needs replication and cross-validation. Originality/value Overall findings are of empirical and practical significance to expand limited knowledge in the field, with scanty empirical research to date. It offers research insights into the relationships between SL practices and customer satisfaction. Hence, it is of empirical and practical significance. Limitations and future directions are also discussed.

Assessment of user's satisfaction with neighbourhood facilities in public housing estates in Akure, Nigeria

Facilities ◽  
2019 ◽  
Vol 38 (5/6) ◽  
pp. 467-479 ◽  
Author(s):  
Alexander Adeyemi Fakere ◽  
Oluwadunsin Faith Duke-Henshaw
Keyword(s):  
Public Housing ◽  
Descriptive Analysis ◽  
Good Condition ◽  
Well Being ◽  
Fire Service ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
Content Type ◽  
Level Of Satisfaction ◽  
Housing Estates

Purpose This study aims at evaluating the state of neighbourhood facilities and how this influences the well-being of the residents taking into consideration their perception and satisfaction with the facilities. This is because availability and accessibility of neighbourhood facilities in housing estates play important roles in the quality of life of the residents. Design/methodology/approach The paper adopts a cross-sectional survey of 301 housing units using structured questionnaire and direct observations in three public housing estates in Akure, namely, Ijapo, Alagbaka and Oba-Ile Housing Estates. Data obtained were analysed using descriptive analysis, mean scoring and categorical regression analysis to examine the effects of adequacy, accessibility and physical condition of the neighbourhood facilities on user’s satisfaction. Findings The findings showed that religious centres had the highest rating in all aspects of the study in the study estates, whereas fire service station was rated the least. Most of the independent variables significantly explained satisfaction except for accessibility to schools. The model explained 98.2 per cent of the variance in the level of satisfaction with Multiple R2 of 0.982 and p = 0.000. Practical implications The findings imply that there should be proper planning and regular maintenance of neighbourhood facilities within the housing estates in Akure to enhance user’s satisfaction with such facilities. Originality/value The study highlights the benefits of having neighbourhood facilities that are adequate, accessible and in good condition to enhance user’s satisfaction.

Relationship or contract? Exploring the key factor leading to IT outsourcing success in China

2015 ◽  
Vol 28 (3) ◽  
pp. 466-499 ◽  
Author(s):  
Cong Qi ◽  
Patrick Y.K. Chau
Keyword(s):  
Emerging Market ◽  
Mainland China ◽  
It Outsourcing ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
Holistic View ◽  
Content Type ◽  
Outsourcing Success ◽  
Key Factor

Purpose – Effective management of IT outsourcing continues to be a challenge to organizations today. Organizations in China suffer from even bigger problems than other regions of the world. The IT outsourcing market is in its infancy and the outsourcing practice is still at its initial stage. Regarding to the outsourcing management issues, the literature has explored the role of either the relationship or contract in governing IT outsourcing success. However, few efforts have been paid to investigate the effects of both relationship and contract on IT outsourcing success from a holistic view. The paper aims to discuss these issues. Design/methodology/approach – This study develops a conceptual model and empirically tests it through a cross-sectional survey conducted in five big cities of Mainland China. Findings – The data analysis results identified the dimensionalities of relationship, contract and IT outsourcing success and proved the causal relationships between these three constructs. Originality/value – This research re-emphasizes the importance of relationship in IT outsourcing success and the fundamental role of contract in developing a sound relationship. It also gives some implications on how to evaluate IT outsourcing success in China, an emerging market for IT outsourcing.

How do ambidextrous leadership and self-efficacy influence employees' enterprise system use: an empirical study of customer relationship management system context

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Xiaofan Tang ◽  
Shaobo Wei
Keyword(s):  
Self Efficacy ◽  
Financial Institution ◽  
Customer Relationship ◽  
Enterprise System ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
Content Type ◽  
Creative Self ◽  
The Relationship ◽  
Ambidextrous Leadership

PurposeBased on leadership and self-efficacy theories, this study investigates how team-level ambidextrous leadership influences employees' enterprise system (ES) use via their self-efficacy.Design/methodology/approachThis study collected data from a cross-sectional survey including 218 employees working in 56 workgroups in a Chinese financial institution. The authors used a cross-level mediation analysis to test the research model.FindingsThe authors find that ambidextrous leadership influences employees' creative self-efficacy and performance self-efficacy and further improves employees' ES use. Moreover, creative self-efficacy mediates the relationship between ambidextrous leadership and explorative use, whereas performance self-efficacy mediates the relationship between ambidextrous leadership and both explorative and exploitative use.Originality/valueThis study first examines the relationships among ambidextrous leadership, self-efficacy and employees' ES use by developing a cross-level model. Furthermore, by considering ambidextrous leadership as an important team-level factor, this study extends a deeper understanding of ambidexterity theory of leadership in the ES context. In addition, our study extends self-efficacy theory by examining the mediating roles of the two types of self-efficacy (i.e. performance self-efficacy and creative self-efficacy) on ambidextrous leadership–ES use relationship.

Patients versus healthcare providers’ perceptions of quality of care

2015 ◽  
Vol 20 (4) ◽  
pp. 170-182 ◽  
Author(s):  
Aaron Asibi Abuosi
Keyword(s):  
Quality Of Care ◽  
Healthcare Providers ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
Content Type ◽  
Significant Difference ◽  
Need To Evaluate ◽  
Collection Data ◽  
Item Quality

Purpose – The purpose of this paper is to find out whether there are any significant gaps in perceptions of quality of care between patients and healthcare providers in Ghana’s hospitals. Design/methodology/approach – A cross-sectional survey of patients seeking outpatient consultations in 17 general hospitals in Ghana was conducted. A total of 818 patients and 152 hospital managers were interviewed. A 22-item quality of care scale was used in data collection. Data were analysed with the aid SPSS version 20. Summary statistics and t-test were used to analyse the data. Findings – There was a significant difference in the overall perception of quality of care between patients and healthcare providers (Patients: M=89.11, SD=11.457; Providers: M=94.60, SD=10.922; t (845) −4.956, p < 001, two-tailed). Also, 18 items out of the 22-item quality of care scale showed significant difference between patients and providers. However, levels of quality of care is generally rated fairly favourably by both category of respondents. Research limitations/implications – Further study is required to explore the reasons for the perceived quality gaps between patients and healthcare providers. Practical implications – Management of hospitals need to evaluate patients’ perceptions of quality of care to inform measures aimed at improving quality of care, since what they may consider as good quality service may be rated less favourably by patients. Originality/value – Comparing perceptions of quality between patients and healthcare providers is important in order adopt measures to address any differences in perceptions of quality between the two stakeholders. To the best of the author’s knowledge no study has been conducted in Ghana to that effect.

The institutional environment and social entrepreneurship intentions

2017 ◽  
Vol 23 (4) ◽  
pp. 638-655 ◽  
Author(s):  
Boris Urban ◽  
Leanne Kujinga
Keyword(s):  
Social Entrepreneurship ◽  
Structural Equation ◽  
Institutional Environment ◽  
Survey Design ◽  
Emerging Market ◽  
Entrepreneurial Intentions ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
Content Type ◽  
Global Activity

Purpose To fully understand the concept of social entrepreneurship (SE), contextual factors need to be accounted as the influence of the institutional environment on individual behaviour has received little attention in the literature. By heeding the research call for quantitative work in this emerging field, hypotheses are formulated which predict the influence of different institutional profiles on SE intentions. The paper aims to discuss these issues. Design/methodology/approach A cross-sectional survey design was administered in an under-researched emerging market context – South Africa. Hypotheses were then statistically tested using correlational analysis and structural equation modelling. Findings The results indicate that the regulatory environment has a positive and significant impact on feasibility and desirability, and furthermore both feasibility and desirability positively affect intentions. Originality/value The study contributes towards a new understanding of the influence of the institutional environment on social entrepreneurial intentions and its antecedents in an African emerging market context, and may serve as a catalyst for this emerging and important global activity.

scholarly journals Insights into customer experience in sports retail stores

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Elisabeth Happ ◽  
Ursula Scholl-Grissemann ◽  
Mike Peters ◽  
Martin Schnitzer
Keyword(s):  
Survey Design ◽  
Customer Experience ◽  
Customer Relationship ◽  
Retail Stores ◽  
Cross Sectional Survey ◽  
Emotional Involvement ◽  
Cross Sectional ◽  
Social Responses ◽  
Content Type ◽  
Point Of Sale

PurposeOffline retail stores have been working on improving their in-store customer experience; they have begun to realise the physical advantage they have over online channels. Especially sports products have a number of unique features, such as high emotional involvement or a sense of community; additionally, sports customers put emphasis on multisensory brand experience at the point of sale. This study examines the in-store customer experience (ISCX) in offline sports retail stores, taking into account the commercial uniqueness of sport.Design/methodology/approachA qualitative study (focus groups; n = 16) and quantitative survey (cross-sectional survey design; n = 238) were conducted to measure ISCX in sports retail stores.FindingsThe results suggest that the customers' in-store experience has a significant influence on customers' satisfaction with the sports retailer and their likeliness to recommend the store to friends, which, in turn, is significantly affected by customers' satisfaction with the retailer. Moreover, social responses to actors involved in the service encounter, for example, the interaction with employees, play a significant role for the customer in-store experience. Accordingly, sports customers strive not only for functional benefits inherent in the interaction with customers and employees but also for social benefits.Originality/valueThis study extends the knowledge by (1) replicating the ISCX scale, (2) analysing ISCX in a sports retail environment and (3) examining the influence of ISCX on the Net Promoter Score. Moreover, the findings support managers' know-how about in-store setting and help to maintain the customer relationship.

AWARENESS ABOUT INDOOR AIR POLLUTION IN GENERAL POPULATION OF RAWALPINDI AND ISLAMABAD

2018 ◽  
Vol 8 (2) ◽  
pp. 80-83
Author(s):  
Nadia Tariq ◽  
Tamkeen Jaffry ◽  
Rahma Fiaz ◽  
Abdul Majid Rajput ◽  
Sadaf Khalid
Keyword(s):  
Air Pollution ◽  
General Population ◽  
Indoor Air ◽  
Indoor Air Pollution ◽  
Economic Status ◽  
Educational Status ◽  
Epidemiological Studies ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
Significant Difference

Background: Indoor air pollutants are increasingly being associated with respiratory illnesses leading to high degree of morbidity and mortality. There are not sufficient epidemiological studies from Pakistan which assess level of awareness of indoor air pollution resulting in respiratory diseases in population. Methods: This cross sectional survey was carried out on general population of Rawalpindi/Islamabad. Sample size was 223 study subjects selected by non-probability convenient sampling. Knowledge of the study subjects was determined with regard to indoor air pollution, its effects on health and different sources of indoor air pollution with the help of a questionnaire. The influence of age, gender, educational status and socio economic status on the level of awareness was also analyzed. Results: Out of total 223 participants, 115 were males and108 females. Participants aware of indoor air pollution were 91.5% and adequate awareness about its sources was 80.7%. Those who knew indoor air pollution is detrimental to health were 95.1%. Awareness about building construction dust as source of indoor air pollution was maximum (84.8%). There was significant difference in awareness among participants with different monthly incomes and educational status and also between males and females. Conclusion: This study concludes that general population of Rawalpindi/Islamabad has fairly good awareness about sources of indoor air pollution. Use of harmful material causing indoor air pollution should be limited or substituted with better ones where possible.

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