Electronic service quality in online shopping and risk reduction strategies

2014 ◽  
Vol 16 (3) ◽  
pp. 170-186 ◽  
Author(s):  
Angeliki Vos ◽  
Catherine Marinagi ◽  
Panagiotis Trivellas ◽  
Niclas Eberhagen ◽  
Georgios Giannakopoulos ◽  
...  
Keyword(s):  
Service Quality ◽  
Risk Reduction ◽  
Online Shopping ◽  
Field Research ◽  
Research Approach ◽  
Content Type ◽  
Positive Effects ◽  
Electronic Service ◽  
Reduction Strategies ◽  
Risk Reduction Strategies

Purpose – The purpose of this paper is to investigate risk reduction strategies in online shopping through the perspective of buyer’s trust. Design/methodology/approach – An explanatory research approach is adopted to identify cause-and-effect relationships between e-quality and customers’ loyalty, satisfaction and trust. This approach is accomplished through field research, which is based on a structured questionnaire that utilizes the E-S-QUAL tool, which is a multiple-item general scale for measuring electronic service quality. The sample is consisted of 92 e-buyers (consumers). Findings – The field research revealed that three e-quality dimensions, namely, ease of use, customization and assurance, e-scape and responsiveness, have significant positive effects on e-loyalty and e-satisfaction. Regarding e-trust, only customization and assurance exerts a significant positive effect. Research limitations/implications – The field research provides in-depth understanding of relationships among e-loyalty, e-satisfaction and e-trust. The majority of the respondents are young people living in Athens, Greece, highly educated, with a relative low monthly income. Originality/value – This study investigates how trust is affecting the consumers’ engagement to e-commerce, suggesting the appropriate security that should be taken to mitigate perceived risks. Reviewing security measures can help reduce risks of an e-company and simultaneously enforce the level of trust and customers' intentions to buy.

Defining risk reduction strategies for tourists with specific food needs: a qualitative approach

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Laura Fuentes-Moraleda ◽  
Ana Muñoz-Mazón ◽  
Coral Santiago-Rincón ◽  
Alicia Orea-Giner
Keyword(s):  
Risk Reduction ◽  
Service Providers ◽  
Empirical Work ◽  
Qualitative Approach ◽  
Content Type ◽  
Reduction Strategies ◽  
Food Needs ◽  
Risk Reduction Strategies ◽  
Specific Food ◽  
New Framework

PurposeThis exploratory study aims to identify the main risk reduction strategies when individuals suffer from coeliac disease (CD) or non-coeliac gluten sensitivity (NCGS) travel. Based on Yeung and Yee's (2013; 2019) model, the paper offers a new framework for analysing the main travel risk reduction strategies for people with specific food needs. The empirical work focuses on the perspectives of different stakeholders (CD and NCGS community, restaurant managers/service providers and nutritionists).Design/methodology/approachA qualitative approach based on thematic analysis is adopted. The results of 32 semi-structured in-depth interviews reveal different stakeholders' perspectives in order to understand the various strategies.FindingsThe findings confirm the high level of consensus that the main food risk reducers are: travel information, staff training in safety assurance, legislation and risk prevention protocols. The findings also show significant limitations in the information offered by restaurants, organisations and tourist destinations and the negative repercussions on the tourist experience and the reputation on a particular destination.Practical implicationsThe results will help hospitality business managers and destination management organisations develop food risk reduction strategies to solve some of the most important food-related problems when people in this market segment travel.Originality/valueThis work contributes to the literature by providing a new framework on travel risk reduction strategies for people with specific food needs. The novelty of this research is mainly found in the study of risk reduction strategies related to the travel decision-making process for those with CD and NCGS from different perspectives.

Measuring electronic service quality in India using E-S-QUAL

2018 ◽  
Vol 35 (2) ◽  
pp. 430-445 ◽  
Author(s):  
Manimay Ghosh
Keyword(s):  
Service Quality ◽  
Structural Equation ◽  
Perceived Value ◽  
Field Research ◽  
Perceived Quality ◽  
Equation Modeling ◽  
Multivariate Techniques ◽  
Content Type ◽  
Four Dimensions ◽  
Electronic Service

Purpose The purpose of this paper is to examine the applicability of electronic service quality instrument, E-S-QUAL, in e-commerce industry in India. Additionally, the efficacy of the instrument is also examined for two sub-groups of users based on frequency of usage. Design/methodology/approach Field research was conducted with a modified version of the instrument. The data collected were analyzed using multivariate techniques. Findings The study confirms the validity of the four dimensions (efficiency, fulfillment, system availability, and privacy) of E-S-QUAL instrument. All four dimensions were found to be significant predictors of perceived value. Efficiency and fulfillment were significant predictors of overall perceived quality. Perceived value had a positive and significant relationship with loyalty. The two relationships were further examined for two sub-groups of web users based on the frequency of usage. For heavy users of websites, all four dimensions were significant predictors of perceived value. For predicting perceived value in respect of light users of website, efficiency, fulfillment, and privacy were important determinants. The relationships among latent constructs were checked using structural equation modeling and the model was found to be acceptable. The result showed that electronic service quality affected perceived value, which, in turn, affected loyalty toward a website. Originality/value This paper makes an attempt to replicate the four dimensions structure of E-S-QUAL instrument on online shopping sites in India thus enhancing its external generalizability. Additionally, the paper investigates the association of the four aforesaid dimensions with perceived value and overall perceived quality for two sub-groups of users: frequent and non-frequent. The cornerstone of this particular study is to examine the frequency of usage as deterministic parameter for perceived value and overall perceived quality.

Polysubstance use and associated effects at raves parties / Efectos asociados al policonsumo de drogas en fiestas rave

2012 ◽  
Vol 12 (1) ◽  
Author(s):  
Fermín Fernández-Calderón ◽  
Óscar M. Lozano Rojas ◽  
Izaskun Bilbao Acedos ◽  
Antonio J. Rojas Tejada ◽  
Claudio Vidal Giné ◽  
...  
Keyword(s):  
High Risk ◽  
Risk Reduction ◽  
Well Being ◽  
Negative Effects ◽  
Positive Effects ◽  
Polysubstance Use ◽  
Reduction Strategies ◽  
Logistic Regressions ◽  
The One ◽  
Risk Reduction Strategies

Objetivos: El presente estudio tiene como objetivo describir los efectos positivos y negativos percibidos por asistentes a fiestas rave underground, y analizar las relaciones existentes entre las drogas consumidas y los efectos percibidos.Método: estudio realizado entre 252 asistentes a 22 fiestas raves underground celebradas en Andalucía, entre los meses de mayo y octubre de 2008. Se han aplicado contrastes de proporciones y regresiones logísticas.Resultados: Los resultados muestran que las drogas más consumidas por los asistentes fueron: alcohol (94.4%), cannabis (76.6%), speed (74.7%), éxtasis (64.1%), cocaína (28.2%), ketamina (23.8%) y LSD (22.9%). AbstractObjetives: The purpose of this study is to describe positive and negative effects perceived by underground rave attenders, and to analyze the relations between drugs consume and perceived risks.Method: The research was developed with a sample of 252 assistant at 22 underground raves in Andalucía (Spain), from May to October 2008. It has been applied contrast proportions and logistic regressions analysis.Results: Results show that the most consumed drugs were: alcohol (94.4%), cannabis (76.6%), speed (74.7%), ecstasy (64.1%), cocaine (28.2%), ketamine (23.8%) and LSD (22.9%). The most positive effects perceived were: euphoria, well-being, happiness (90.3%) and connection with music (75.4%). The most negative effects perceived were: tiredness (78.2%), jaw clenching (55.2%) and concentration decreased (54.4%). Ecstasy is the substance which more increases probability to perceive positive effects, while speed is the one that more increases probability to perceive negative effects.Conclusions: Negative effects experimented for participants show the high risk for rave attendees´ health. These, together with positive effects, must be considered in order to design preventive and risk reduction strategies.

Can education reduce Middle Eastern fatalistic attitude regarding earthquake disasters?

2014 ◽  
Vol 23 (4) ◽  
pp. 343-355 ◽  
Author(s):  
Hoda Baytiyeh ◽  
Mohamad K. Naja
Keyword(s):  
Risk Reduction ◽  
Disaster Risk Reduction ◽  
Social Issues ◽  
Middle Eastern ◽  
Disaster Risk ◽  
Social Progress ◽  
Earthquake Risk ◽  
Content Type ◽  
Reduction Strategies ◽  
Risk Reduction Strategies

Purpose – The purpose of this paper is to discuss the unique and necessary role that Middle Eastern educational institutions must play to reduce the negative influence of fatalism regarding risk perception and disasters. Design/methodology/approach – This paper is based on conceptual analysis and real situational cases to confirm the existing fatalistic attitudes in the Middle Eastern communities and shows how education can be used to reduce and limit the negative effects of such fatalism on earthquake risk mitigation. Findings – The paper calls for the integration of critical thinking along with disaster risk education throughout the schools’ system to reduce the dominating culture of fatalism and to facilitate the implementation of disaster risk reduction strategies in the Middle Eastern communities. In addition, the assistance of the religion instructors and clergy, in reducing fatalistic attitudes has positive implications. Originality/value – The paper represents an effort to accelerate the implementation of earthquake disaster risk reduction strategies in the Middle Eastern vulnerable communities. It uncovers the mask on one of the most critical social issues that has for long time hindered social progress in the Middle East region.

Reviewing the place of migrants in disasters: a personal perspective

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Anna M.S. Torres
Keyword(s):  
Risk Reduction ◽  
Disaster Risk Reduction ◽  
Disaster Risk ◽  
Personal Perspective ◽  
Content Type ◽  
Disaster Studies ◽  
Reduction Strategies ◽  
Key Issues ◽  
And Migration ◽  
Risk Reduction Strategies

PurposeThe paper aims to call attention to issues that may be missing or taken for granted in discourses on migrants and disasters by applying the author’s viewpoint to reflect on gaps and potentials for disaster risk reduction.Design/methodology/approachThe author discusses key issues based on reflective engagement with selected secondary documentation in the form of grey and scholarly literature. Personal perspectives are engaged to develop arguments on intersections that are relevant to the migrant situation in different frameworks in disaster studies.FindingsWhile migrants are considered significant stakeholders in key global agreements on disaster and migration, encounters with disaster literature from a more localised level reveal how references to the migrant sector can be omitted or racialised. This gap can be filled by searching for documentation of migrant strengths and vulnerabilities. However, further reflection demonstrates how adopting broader perspectives can reveal these strengths and vulnerabilities as part of more appropriate and sustainable disaster risk reduction strategies. The paper also shows how such reflections can be led by insights from migrants themselves, not as subjects to be managed but as agents of their own change.Originality/valueThe paper is distinctive because it shows aspects of migrant strengths and disadvantages from a personal viewpoint. It amplifies less-heard perspectives on a conceptual level as well as in actual practice.

scholarly journals Risk Reduction Strategies in Online Shopping: E-trust Perspective

2014 ◽  
Vol 147 ◽  
pp. 418-423 ◽  
Author(s):  
Angeliki Vos ◽  
Catherine Marinagi ◽  
Panagiotis Trivellas ◽  
Niclas Eberhagen ◽  
Christos Skourlas ◽  
...  
Keyword(s):  
Risk Reduction ◽  
Online Shopping ◽  
Reduction Strategies ◽  
Risk Reduction Strategies

Do sport tourists’ perceived risks affect their involvement and intention to (re)visit? An empirical study for risk-reduction strategies

2016 ◽  
Vol 17 (1) ◽  
pp. 19-36
Author(s):  
Ho Keun Choo ◽  
Yunjeong (Clara) Choo ◽  
Hyun Min Kang
Keyword(s):  
Perceived Risk ◽  
Quantitative Research ◽  
Content Type ◽  
Positive Effects ◽  
West Texas ◽  
Leisure Sports ◽  
Reduction Strategies ◽  
The Usa ◽  
Niche Area ◽  
Risk Reduction Strategies

Purpose – The purpose of this paper is to investigate what factors have a significant effect on equestrians’ participation in equestrian tourism. Design/methodology/approach – The methodology was quantitative research data analysis. Survey questionnaires (perceived risk, involvement, and intention to (re)visit questions) were developed based on pertinent previous studies. A main study was conducted in West Texas in the USA with college students. Findings – This study found that the perceived risk factors significantly affected involvement factors and, in turn, affected intention to (re)visit in equestrian tourism. Originality/value – Although equestrian tourism has many positive effects on tourists such as health benefits as well as local economies, equestrian tourism in the USA is considered one of the least favorite leisure sports compared to other sports activities. Consequentially, there are few studies related to equestrian tourists, this paper adds to a currently niche area of study.

scholarly journals Hazards of Risk: Identifying Plausible Community Wildfire Disasters in Low-Frequency Fire Regimes

Forests ◽  
2021 ◽  
Vol 12 (7) ◽  
pp. 934
Author(s):  
Andy McEvoy ◽  
Becky K. Kerns ◽  
John B. Kim
Keyword(s):  
Risk Reduction ◽  
Low Frequency ◽  
Fire Regimes ◽  
Cascade Range ◽  
Private Land ◽  
Wildfire Risk ◽  
Location Data ◽  
Reduction Strategies ◽  
Community Exposure ◽  
Risk Reduction Strategies

Optimized wildfire risk reduction strategies are generally not resilient in the event of unanticipated, or very rare events, presenting a hazard in risk assessments which otherwise rely on actuarial, mean-based statistics to characterize risk. This hazard of actuarial approaches to wildfire risk is perhaps particularly evident for infrequent fire regimes such as those in the temperate forests west of the Cascade Range crest in Oregon and Washington, USA (“Westside”), where fire return intervals often exceed 200 years but where fires can be extremely intense and devastating. In this study, we used wildfire simulations and building location data to evaluate community wildfire exposure and identify plausible disasters that are not based on typical mean-based statistical approaches. We compared the location and magnitude of simulated disasters to historical disasters (1984–2020) in order to characterize plausible surprises which could inform future wildfire risk reduction planning. Results indicate that nearly half of communities are vulnerable to a future disaster, that the magnitude of plausible disasters exceeds any recent historical events, and that ignitions on private land are most likely to result in very high community exposure. Our methods, in combination with more typical actuarial characterizations, provide a way to support investment in and communication with communities exposed to low-probability, high-consequence wildfires.

Prevention of Breast Cancer (Part II): Risk Reduction Strategies

2010 ◽  
Vol 28 (10) ◽  
pp. 1070-1077 ◽  
Author(s):  
Maria Tria Tirona ◽  
Rajesh Sehgal ◽  
Oscar Ballester
Keyword(s):  
Breast Cancer ◽  
Risk Reduction ◽  
Reduction Strategies ◽  
Risk Reduction Strategies ◽  
Prevention Of Breast Cancer

Impact of the New York State Prescription Drug Monitoring Program (IStop) on chronic pain management by primary care providers

2021 ◽  
Vol 17 (1) ◽  
pp. 39-54
Author(s):  
Josiah D. Strawser, MD ◽  
Lauren Block, MD, MPH
Keyword(s):  
Primary Care ◽  
Chronic Pain ◽  
Pain Management ◽  
Risk Reduction ◽  
New York State ◽  
Monitoring Program ◽  
Primary Care Providers ◽  
Care Providers ◽  
Reduction Strategies ◽  
Risk Reduction Strategies

Objective: To explore the impact of the New York State Prescription Drug Monitoring Program (IStop) on the self-reported management of patients with chronic pain by primary care providers.Design: Mixed-methods study with survey collection and semistructured interviews.Setting: Multiple academic hospitals in New York.Participants: One hundred and thirty-six primary care providers (residents, fellows, attendings, and nurse practitioners) for survey collection, and eight primary care clinicians (residents, attending, and pharmacist) for interviews. Interventions: Introduction of IStop.Main outcome measure(s): Change in usage of four risk reduction strategies (pain contracts, urine tests, monthly visits, and co-management) as reported by primary care providers for patients with chronic pain.Results: After the introduction of IStop, 25 percent (32/128) of providers increased usage of monthly visits, 28 percent (36/128) of providers increased usage of pain management co-management with other healthcare providers, and 46 percent (60/129) of providers increased usage of at least one of four risk reduction strategies. Residents indicated much higher rates of change in risk reduction strategies due to IStop usage; increasing in the use of monthly visits (32 vs. 13 percent, p = 0.02) and co-management (36 vs. 13 percent, p = 0.01) occurred at a much higher rate in residents than attending physicians. Interview themes revealed an emphasis on finding opioid alternatives when possible, the need for frequent patient visits in effective pain management, and the importance of communication between the patient and provider to protect the relationship in chronic pain management.Conclusions: After the introduction of IStop, primary care providers have increased usage of risk reduction strategies in the care of chronic pain patients.

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