Developing the Maturity Model for Gig Economy Business Processes

2019 ◽  
Author(s):  
Arfive Gandhi ◽  
Eko Kuswardono Budiardjo ◽  
Yudho Giri Sucahyo
Keyword(s):  
Business Processes ◽  
Maturity Model ◽  
Gig Economy

scholarly journals Architecting an Advanced Maturity Model for Business Processes in the Gig Economy: A Platform-Based Project Standardization

Economies ◽  
2021 ◽  
Vol 9 (4) ◽  
pp. 176
Author(s):  
Arfive Gandhi ◽  
Yudho Giri Sucahyo
Keyword(s):  
Business Processes ◽  
Empirical Test ◽  
Model Development ◽  
Three Dimensions ◽  
Business Continuity ◽  
Maturity Model ◽  
Maturity Level ◽  
Gig Economy ◽  
Development Phases ◽  
Target Platform

The business continuity of the gig economy is strongly driven by the operator’s ability to manage the maturity of business processes. Moreover, projects in the gig economy are risky due to the lack of monitoring and involvement of actors’ profiles. When business processes become mature as the target, platform-based project results can satisfy actors’ expectations. To reach targeted maturity, operators need to standardize their business processes. This standardization is actualized in a maturity model as a benchmark and guideline tool. It exposes how mature the current business processes are and the required improvements. This research aims to construct a maturity model systematically and comprehensively to encourage operators in the gig economy (as the model user) to improve the products and services delivered. This research has constructed a new maturity model for business processes using the maturity model development phases initiated by de Bruin et al. It explores the gig economy ecosystem in Indonesia. This research initiates the maturity model by collecting 48 factors in the gig economy. It continues by composing 13 determinant candidates as representations of the factors. After an empirical test involving 200 people (consisting of gig worker, client, and operator) and two iterations of mixed-method validation involving 16 experts, this research generates ten determinants classified into three dimensions: actors, platforms, and transactions. The maturity level of each determinant is measured to indicate its position toward digital business continuity.

Assessing The COBIT Maturity Model in Manufacturing Company

2019 ◽  
Vol 5 (2) ◽  
pp. 109-115
Author(s):  
Johanes Fernandes Andry ◽  
Gunawan Wang ◽  
Gusti Ngurah Suryantara ◽  
Devi Yurisca Bernanda
Keyword(s):  
Information Systems ◽  
Business Processes ◽  
Standard Procedure ◽  
It Governance ◽  
Maturity Model ◽  
Maturity Level ◽  
It Alignment ◽  
Business Goals ◽  
Manufacturing Company ◽  
Effectiveness And Efficiency

PT Hema Indonesia is manufacturing company established in 2001 and has continued to grow. Nowadays the company has supported business processes in various companies, such as the use of information systems. The purpose of this research is to get an overview of the performance of information systems in order to determine the extent of maturity level which is currently running, with a few aspects to consider such as effectiveness and, efficiency. Implementing IT governance, however, is a challenge to organizations. To ensure IT alignment with business goals use standard COBIT. The analytical tool used is the standard procedure COBIT issued by ISACA. In this paper the method to be used is COBIT 4.1. Coverage of Audit IT Domain are Plan Organize (PO), such as PO4, PO5, PO7 and PO8. The conclusion that can be drawn from the research that has been done is IT governance at the company has been done, although still run optimally within each IT process contained in the sub domain average on level repeatable and defined proses.

scholarly journals TRANSFORMATION OF LABOR RELATIONS BASED ON GIG-ECONOMY IN CONDITIONS OF DIGITALIZATION OF ECONOMIC SYSTEMS

2021 ◽  
Vol 9 (1) ◽  
pp. 96-106
Author(s):  
YUliya Polozhyentsyeva ◽  
A. Stepanova
Keyword(s):  
Service Sector ◽  
Business Processes ◽  
Labor Relations ◽  
Remote Work ◽  
Gig Economy ◽  
Spare Time ◽  
Entrepreneurial Organization ◽  
Flexible Schedule ◽  
The Face ◽  
Expert Assessments

The decline in the growth rate of the country's economy leads to an increase in the interest of various sectors of society in the search for effective ways of organizing work in the face of increasing universal digitalization. In the post-pandemic world, the able-bodied population needs new ways of earning money, the opportunity to work in their spare time, the presence of a flexible schedule, as employers are increasingly striving to optimize the costs of business processes, including personnel. Therefore, domestic employers are waiting for the development and growth of the institution of freelance, which requires an active restructuring of labor relations. The application of the gig economy as a new socio-economic model of entrepreneurial organization has influenced the emergence of modern forms of labor organization, such as outsourcing, subcontracting, freelance, remote work, outstaffing, which represent the possibility of partial employment. Such forms of labor relations are mainly in demand in the service sector and IT organizations. The aim of the study is to study the directions of transformation of forms of organization of labor activity in domestic and foreign business in conditions of transition to gig-economy. The study analyzed the development prospects of gig-economy as one of the directions of digital transformation of the economy. Also, on the basis of a synthesis of expert assessments and surveys of the population, features and prospects for the development of freelance in Russia were formed. Based on the study, the following main results were obtained: the main trends in the development of the gig economy were identified; analyzed the theoretical and practical aspects of the development of gig-economy as one of the developing areas of the digital economy; statistical assessment of the studied direction is given; the problems of organization of freelance in conditions of gig-economy are covered.

scholarly journals Determining the Level of Maturity of the Business Process Management System on the Example of an Agro-Industrial Enterprise

2020 ◽  
Vol 12 (515) ◽  
pp. 446-454
Author(s):  
Dongcheng Wang ◽  
Keyword(s):  
Business Process ◽  
Management System ◽  
Business Process Management ◽  
Process Management ◽  
Business Processes ◽  
Current Level ◽  
Industrial Enterprise ◽  
Maturity Model ◽  
Characteristic Features ◽  
Four Levels

The article is aimed at determining the level of maturity of the business process management system of an agro-industrial enterprise. The existing common approaches to assessing the maturity of the business process management system are identified, their defining features are determined. A definition of maturity of the business process management system of the enterprise is made. The features of the process and enterprise maturity model (PEMM) developed by M. Hammer are described in detail. Four levels of business processes that form the system according to the Hammer model are characterized. The aspects and directions of research of maturity of the business process management system of enterprise according to the PEMM model by M. Hammer are specified. The scale of assessment of the level of maturity of the business process management system of enterprise according to certain criteria is provided. The procedure for assessing the maturity level of the business process management system of the enterprise under research is described and a scale is provided that helps to determine the current level of maturity of the system from the very low to the very high (five such levels are defined in general). Descriptions of the levels of business processes according to the PEMM model are specified in terms of the aspects of Projecting, Contractors, Process Owner, Infrastructure and Indicators. For each aspect, an assessment of the business process management system of the enterprise under research was carried out. The results are presented both by a separate direction and by each aspect of the assessment of the maturity of the business process management system of enterprise. For each aspect of the assessment of the system maturity, the characteristic features are determined, the main disadvantages and achievements are indicated. On the basis of the determined estimates of the business process management system of the enterprise under research, an assessment of the maturity of the business process management system of this enterprise in view of certain aspects is computed, as well as its current level is defined. To identify the most problematic areas in the business process management system, the existing level of maturity of the system is depicted using a petal chart. The main directions of further improvement of the existing system are defined.

Requirements Management for ERP Projects

2010 ◽  
pp. 29-45
Keyword(s):  
Requirements Engineering ◽  
Business Processes ◽  
Engineering Method ◽  
Maturity Model ◽  
Erp System ◽  
Knowledge Database ◽  
System Requirements ◽  
Key Process Area ◽  
Key Indicators ◽  
Transactional Data

ERP software standardizes an enterprise’s business processes and data. The software converts transactional data into useful information and collates the data so that they can be analyzed. Requirements engineering is an important component of ERP projects. In this paper, we propose: (1) An ERP maturity model (EMM) for assessing the ERP maturity within the organization and (2) A Requirements Engineering Method (REM) for ERP system requirements to capture the requirements from the different types of users of an ERP system, verifying and validating them. The EMM consists of three levels and each level has a focus and a key process area. Key indicators of ERP functionality identified by a major ERP vendor have been used to apply the EMM to an enterprise. This identifies the level of the EMM to which an enterprise belongs. Then the REM is used to enable the enterprise to assess its ERP system requirements and refine it using a knowledge database to reach a higher level in the EMM than the present one. The authors deem that this model can benefit users across all the ERP projects.

scholarly journals Analysis of the Maturity Level of Business Processes for Science and Technology Parks

SAGE Open ◽  
2021 ◽  
Vol 11 (3) ◽  
pp. 215824402110373
Author(s):  
Ana Maria Magalhães Correia ◽  
Claudimar Pereira da Veiga ◽  
Carlos Otávio Senff ◽  
Luiz Carlos Duclós
Keyword(s):  
Business Processes ◽  
Science And Technology ◽  
Maturity Model ◽  
Maturity Level ◽  
Structured Interviews ◽  
Cross Sectional ◽  
Science And Technology Parks ◽  
Technology Parks ◽  
Level 3 ◽  
Level 2

This research analyzes the maturity level of business processes with the application of the Process and Enterprise Maturity Model (PEMM) in the light of Enterprise Architecture (EA). This is qualitative research, cross-sectional, and in the form of a multiple case study performed in science and technology parks in Brazil. A questionnaire conducted by semi-structured interviews, non-participant observations, and document analysis to gather information on the processes was applied to achieve the proposed objective. The finding revealed that 75% of the analyzed parks show signs that processes’ maturity results in optimal performance (Level 3) and can be integrated with other internal processes, maximizing the performance of these parks. Only one park was at Level 2, indicating that business processes led to better results when implemented from one organization. This study shows that even when enterprise capability is at Level 3, this does not help the process enablers rise from Level 2 to Level 3. This study’s originality lies in its showed that the maturity level of the analyzed parks and in making comparisons to identify discrepancies and future actions, considering their responsibility to transfer knowledge from science and technology institutions to the public and private sector.

Audit Sistem Informasi Menggunakan Cobit 4.1 pada PT. Erajaya Swasembada, Tbk.

2016 ◽  
Vol 6 (2) ◽  
pp. 111-124
Author(s):  
Wella Wella ◽  
Johan Setiawan
Keyword(s):  
Information And Communication Technologies ◽  
Enterprise Resource Planning ◽  
Business Processes ◽  
Resource Planning ◽  
Management Decision ◽  
Maturity Model ◽  
Control Mechanisms ◽  
Management Decision Making ◽  
Information And Communication ◽  
Communication Control

Main priority aspects of information and communication technologies is given to a control or control mechanisms, both internal and external, to ensure that the report and the decision received and generated by the management decision-making is an honest and have high integrity based on the results of the audit conducted on based systems of information and communication technology. The object of research is the PT Erajaya Swasembada, Tbk. This company was founded in 1990, running a business as a distributor of mobile phones, which have widespread outlets in various cities in Indonesia. Business processes studied include sales, purchasing, finance, and the warehouse. The system used is “Erajaya Live Application Server” version of the July-December 2012 and based ERP (Enterprise Resource Planning). The research was including a General Controls, Boundary Controls, Input Controls, Process Control, Output Controls, Database Control, Application Communication control, and Operating system controls. Data collection methods by performing interviews with the IT managerial departments, distributed questionnaires to the five respondents form of answer was “Yes”, “No” or “Do not Know”, and also observations to the PT Erajaya Swasembada, Tbk. The collected data were analyzed using techniques COBIT 4.1. The results obtained 15 audit findings. The results of maturity model formulation were known domain Plan and Organize at level 4, Acquire and Implement at level 5, Deliver and Support at level 4, Monitor and Evaluate at level 4. Index Terms - Audit, COBIT 4.1, Maturity Model.

An exploration of green business process maturity based on ecolabels

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Dries Couckuyt ◽  
Amy Van Looy
Keyword(s):  
Business Process ◽  
Management Practices ◽  
Business Processes ◽  
Ecological Impact ◽  
Maturity Model ◽  
Process Maturity ◽  
Content Type ◽  
Green Business ◽  
Four Levels ◽  
Business Process Maturity

PurposeThe discipline of business process management (BPM) is challenged by investigating how work is performed in organizations while simultaneously recognizing preeminent environmental issues. Although organizations have become more open to the ecological impact of business processes through Green BPM, research in this field and guidance for practitioners remains relatively limited. Therefore, this study aims to extend and translate the conventional perspective on business process maturity towards green business process maturity levels.Design/methodology/approachThe authors bridged product-focussed and process-focussed environmental management practices by surveying ecolabels against theoretical capability areas for business process maturity. Since ecolabels are instruments to develop environmental-friendly products and services, the authors looked at the underlying processes to produce such green outcomes. By surveying 89 ecolabel organizations, the authors had indirectly access to an international set of companies, operating in distinct industries and producing a wide variety of green products and services.FindingsThe authors statistically uncovered a classification of four groups of ecolabels based on the process capabilities, each representing a distinct green business process maturity level. The four levels are “Green BP immaturity”, “Green BPL maturity”, “Green BPM maturity” and “Green BPO maturity” and align with well-established concepts in the business process literature and profession.Originality/valueScholars are encouraged to elaborate on the identified maturity levels in order to build and test a green business process maturity model, whereas practitioner-related advice is provided based on possible green business process maturity journeys towards excellence.

scholarly journals A Systematic Review of the Application of Maturity Models in Universities

Information ◽  
2020 ◽  
Vol 11 (10) ◽  
pp. 466
Author(s):  
Esteban Tocto-Cano ◽  
Sandro Paz Collado ◽  
Javier Linkolk López-Gonzales ◽  
Josué E. Turpo-Chaparro
Keyword(s):  
Higher Education ◽  
Systematic Review ◽  
Continuous Improvement ◽  
Business Processes ◽  
Maturity Model ◽  
Inclusion Criteria ◽  
Maturity Models ◽  
Doing Business ◽  
Novel Approach

A maturity model is a widely used tool in software engineering and has mostly been extended to domains such as education, health, energy, finance, government, and general use. It is valuable for evaluations and continuous improvement of business processes or certain aspects of organizations, as it represents a more organized and systematic way of doing business. In this paper, we only focus on college higher education. For this reason, we present a novel approach that allows detecting some gaps in the existing maturity models for universities, as they are not models that address the dimensions in their entirety. To identify these models and their validities, as well as a classification of models that were identified in universities, we carried out a systematic literature review on 27,289 articles retrieved with respect to maturity models and published in peer-reviewed journals between 2007 and 2020. We found 23 articles that find maturity models applied in universities, through exclusion and inclusion criteria. We then grouped these items into nine categories with specific purposes. We concluded that maturity models used in Universities move towards agility, which is supported by the semantic web.

Supporting business processes through human and IT factors: a maturity model

2018 ◽  
Vol 24 (4) ◽  
pp. 985-1006 ◽  
Author(s):  
Sarra Mamoghli ◽  
Luc Cassivi ◽  
Sylvie Trudel
Keyword(s):  
Human Factors ◽  
Process Management ◽  
Business Processes ◽  
Design Science ◽  
Model Development ◽  
Science Research ◽  
Main Process ◽  
Maturity Model ◽  
Content Type ◽  
Iterative Model

Purpose The purpose of this paper is to assist organizations in the assessment of both information technology (IT) and human factors required to support their business processes (BPs) by taking into account the interdependence and alignment of these factors, rather than considering them independently. Design/methodology/approach A design science research methodology was followed to build a maturity model (MM) enabling this assessment. The proposed design process is composed of four steps: problem identification, comparison of 19 existing MMs in business process management (BPM), iterative model development, and model evaluation. The last two steps were specifically based on three research methods: literature analysis, case studies, and expert panels. Findings This paper presents a MM that assigns a maturity level to an organization’s BPs in two assessment steps. The first step evaluates the level of sophistication and integration of the IT systems supporting each BP, while the second step assesses the alignment of human factors with the technological efforts. Research limitations/implications The research was conducted with SMEs, leading to results that may be specific to this type of organization. Practical implications Practitioners can use the proposed model throughout their journey toward process excellence. The application of this model leads to two main process improvement scenarios: upgrading the sophistication and integration of the software technologies in support of the processes, and improving the cohesion of the resources the organization already owns (human and IT resources). Originality/value The proposed MM constitutes a first step in the assessment of the interdependence between the factors influencing BPM.

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