University Students’ Satisfaction and Effectiveness of Campus Recreation Programs

2009 ◽  
Vol 33 (1) ◽  
pp. 65-77 ◽  
Author(s):  
Nikolaos Tsigilis ◽  
Theophilos Masmanidis ◽  
Athanasios Koustelios

The main purpose of this study was to examine the relationship between effectiveness of campus recreation programs and participants’ satisfaction. Three hundred twelve students from 14 universities (95 women and 217 men) with a mean age of 21.0 years (SD = 1.9) participated in the study. The Target Population Satisfaction Index (TPSI) was used to measure effectiveness in campus recreation programs. To measure participants’ satisfaction, the Athlete Satisfaction Questionnaire (ASQ) was used. Results indicated that the two questionnaires are valid and reliable instruments and can be used in measuring effectiveness in campus recreation programs in Greece. Canonical correlation analysis showed that the two factors from the TPSI were positively and significantly associated with the five dimensions of the ASQ.

Author(s):  
Mehdi Afzali ◽  
Elsadig Musa Ahmed

Purpose – The purpose of this paper is to develop a scale to find the relationship between consumer doubt, skepticism, familiarity, information seeking, value for money and aesthetic design with customers’ purchase intention. Design/methodology/approach – This study focussed on students of Malaysian university of multimedia in Melaka campus and used questionnaires to obtain the relevant data. Convenience random sampling method is used whereby 200 questionnaires were distributed among the target population and exactly 200 completed answers were collected. Findings – The survey results show that aesthetic design and information seeking of a product has a positive significant relationship with customers’ purchase intention. Respondents reported a consideration on these two factors and it is revealed that the scale used in this study is reliable and valid kind of measurement to assess customers’ purchase intention. Practical implications – To minimize the innovating failure among launched new innovative products, managers and decision makers should focus on variables used in this study. By focussing on aesthetic design and information seeking they can overcome some of the problems cause failure. Originality/value – This research focus on customers’ purchase intention to buy a Malaysian-made innovative new product and their lack of confidence and trust if the product satisfy their needs. The scale in this study show that this research is valid and it gives new perception toward purchase intention and innovation.


1997 ◽  
Vol 23 (1) ◽  
Author(s):  
W. P. Visser ◽  
G. Roodt ◽  
J. M. Schepers

Participative management as a function of managers' self concept and perception of others. The literature indicates a lack of research concerning individual attributes which may predispose an individual towards participative management. In this study the relationship between two such attributes was investigated, namely self concept and perception of others, on the one hand, and propensity for participative management, on the other hand. An instrument, based on McGregor's theory, was developed to measure perception of others in the work context. Through factor analysis two factors were extracted which respectively measure intrinsic and extrinsic aspects of a person's perception of others' attitudes towards work. A random sample taken from 233 supervisors of a public utility yielded 196 usable questionnaires. A significant relationship was found between self concept and perception of others on the one hand, and propensity for participative management on the other hand, using canonical correlation (r =0,601; p < 0,01). The finding provides support for McGregor's theory that a positive view of others leads towards a participative management style.Opsomming Die literatuur toon 'n leemte aan navorsing betreffende individuele attribute wat 'n persoon tot deelnemende bestuur mag predisponeer. Met hierdie studie is ondersoek ingestel na die verband tussen twee suike attribute, naamlik selfkonsep en mensbeskouing enersyds, en gewilligheid tot deelnemende bestuur andersyds. 'n Instrument gebaseer op McGregor se teorie, is ontwikkel om mensbeskouing binne werkkonteks te meet. Met behulp van faktorontleding is twee faktore onttrek wat onderskeidelik intrinsieke en ekstrinsieke aspekte van 'n persoon se beskouing van ander se houding teenoor werk meet. 'n Gelykkansige steekproef uit 233 toesighouers van 'n openbare versorgingsonderneming het 196 bruikbare vraelyste opgelewer. 'n Beduidende verband tussen selfkonsep en mensbeskouing enersyds, en gewilligheid tot deelnemende bestuur andersyds, is met behulp van kanoniese korrelasie gevind (r =0,601; p < 0,01). Die bevinding bied steun vir McGregor se teorie dat 'n gunstige mensbeskouing tot 'n deelnemende bestuurstyl lei.


1997 ◽  
Vol 11 (3) ◽  
pp. 263-274 ◽  
Author(s):  
W. James Weese

Organizational effectiveness continues to be a popular topic in management settings, seminars, and research projects. Similar levels of interest prevail in the area of sport management, although most of the attention is expressed in the elite sport areas. This paper provides an overview of the organizational effectiveness literature with specific application to the area of recreationalintramural sport programs in institutions of higher learning.The Target Population Satisfaction Index (TPSI) instrument is introduced as an instrument to measure organizational effectiveness in these programs. The author outlines the steps taken to develop and test the instrument as well as a suggested protocol for administering the instrument. The TPSI instrument was subjected to a number of psychometric assessments and is presented as a valid and reliable measurement tool.


Author(s):  
Victor Lusala Aliata ◽  
Patrick B. Ojera ◽  
Jairo K. Mise

Marketing strategy remains a critical driver of customer satisfaction and competitiveness in the banking industry globally. Despite this, Commercial banks in Kenya are yet to attain required customer satisfaction levels. This is evident in the low average customer satisfaction index (CSI) which dropped from 67% in 2011 with a downward trend to 60% in 2015 way below the Kenyan Banking industry benchmark of 77%. Studies on the relationship between service quality and customer satisfaction revealed both positive and negative results. The main purpose of this study was to analyse the relationship between service quality and customer satisfaction of commercial bank customers in Nairobi, Kenya. The target population was 1,072,500 customers of commercial bank customers in Nairobi. A sample of 384 was drawn using proportionate stratified random sampling technique to constitute 242 Retail, 81 Business and 61 corporate customers. The results revealed that service quality significantly contributed to customer satisfaction at (β=.488, p less than .05). It was concluded that service quality contributes to customer satisfaction. The study recommends a more emphasis on improving and maintaining high service quality levels translating to customer satisfaction. Therefore the research provides a validated service quality model that can be used to clearly measure levels of service quality in relation to levels of customer satisfaction.


2005 ◽  
Vol 29 (2) ◽  
pp. 156-165 ◽  
Author(s):  
Eric Frauman

While outcomes associated with involvement in extracurricular activities have been shown to be linked to persistence and overall satisfaction with college life, there is still a paucity of recent research (Barcelona & Ross, 2002) that has examined the differences between college students who participate in campus recreation offerings and those who do not. Therefore, the primary purpose of this paper was to examine the association between students who participate in campus recreation programs and services and those who do not across demographic characteristics, as well as their perceptions of the overall college experience. A self-administered questionnaire was administered randomly to 389 students of a southeastern university during spring 2001. The findings in this study revealed that students were quite similar across demographic characteristics and perceptions of the college experience regardless of their participation in campus recreation programs and services. Despite the differing response categories for many of the demographic characteristics examined, expected responses nearly matched actual responses for the majority of each characteristic analyzed. Regardless of the findings, the use of this type of information would likely be valuable to a campus recreation department, as well as provide information for a division of student affairs to assist in better understanding the relationship between student involvement in recreational activities and the overall college experience.


1985 ◽  
Vol 24 (02) ◽  
pp. 91-100 ◽  
Author(s):  
W. van Pelt ◽  
Ph. H. Quanjer ◽  
M. E. Wise ◽  
E. van der Burg ◽  
R. van der Lende

SummaryAs part of a population study on chronic lung disease in the Netherlands, an investigation is made of the relationship of both age and sex with indices describing the maximum expiratory flow-volume (MEFV) curve. To determine the relationship, non-linear canonical correlation was used as realized in the computer program CANALS, a combination of ordinary canonical correlation analysis (CCA) and non-linear transformations of the variables. This method enhances the generality of the relationship to be found and has the advantage of showing the relative importance of categories or ranges within a variable with respect to that relationship. The above is exemplified by describing the relationship of age and sex with variables concerning respiratory symptoms and smoking habits. The analysis of age and sex with MEFV curve indices shows that non-linear canonical correlation analysis is an efficient tool in analysing size and shape of the MEFV curve and can be used to derive parameters concerning the whole curve.


2020 ◽  
Vol 9 (2) ◽  
pp. 195-215
Author(s):  
Cristina Scardulla

AbstractThe use of English as a Lingua Franca is a promising solution to the overcoming of language barriers in a wide variety of contexts and, despite being formally governed by the principle of multilingualism, the European institutions are no exception. This paper aims at shedding light on the perception on the use of ELF within the European Commission, by presenting the results of a questionnaire carried out within the framework of a broader PhD project. The target population is that of interpreters working for the European Commission. The analysis focuses on two specific questions, which address interpreters in their role as communication experts, inviting them to momentarily set aside their opinion on the relationship between ELF and interpretation and rather assess ELF in terms of “communicative effectiveness,” considered as an essential component to a successful communication. Results confirm previous ITELF (Interpreting, Translation and English as a Lingua Franca) studies, in that interpreters believe that ELF tends to decrease the level of communicative effectiveness and that, based on their direct experience, less than half of the speakers in these meetings succeed at expressing themselves effectively when using ELF. Most importantly, they elaborate on what this loss of effectiveness entails in terms of communication quality, interlocutors’ participation rights and multilingualism.


2021 ◽  
Vol 13 (12) ◽  
pp. 6735
Author(s):  
Ganesh Dash ◽  
Debarun Chakraborty

This study explores the relationship between digital marketing practices, customer satisfaction, customer involvement, and purchase intention. The focus is on the life insurance digital marketing strategies during a pandemic and the resultant lockdown and shutdown. This work sought to analyze the digital transformation of marketing practices and the customers’ resultant purchase intentions. COVID-19 was taken as the prevailing pandemic and its impact on the digital transformation of marketing strategies. Five dimensions of digital marketing strategies with eighteen items and three items each of customer satisfaction and purchase intention were considered for practical purposes. It used structural equation modeling to study 535 responses of life insurance customers. Findings indicate that SEM/SEO, display, and E-CRM practices significantly impacted customer satisfaction and purchase intention. Further, a mediation-cum-moderation approach was undertaken. Customer satisfaction significantly affected purchase intention and played a good mediator between digital marketing practices and purchase intention. Additionally, customer involvement moderated the relationship between content marketing and communication with purchase intention. This research work helps life insurance marketers in general. The digital channel managers expressly understand their key areas of strengths regarding the five dimensions of digital marketing strategies. Accordingly, they frame their plans for decision-making to improve customer satisfaction and resultant purchase intentions. It provides a direction for future adoption of specific marketing strategies during a pandemic and consequent shutdown and lockdowns.


2021 ◽  
pp. 1356336X2098588
Author(s):  
Jonas Wibowo ◽  
Ben Dyson

In this article, we focus on the contingency between learning and instruction in physical education (PE). We argue that the complex interconnectedness of teachers’ instruction and students’ learning processes should be studied using a unit of analysis that expresses the relationship between the two factors. A contingency perspective foregrounds the individual differences between different learners and how a teacher regards these differences. Furthermore, it has the potential to provide a precise lens for empirical research on how the students’ situations shape the evolution of the teaching--learning process. Based on scaffolding research and adaptive teaching research, which draws on socio-constructivist foundations, we call this unit of analysis ‘contingency’. We outline a framework of research that suggests depicting contingency dimensions, respective instructional continua, and contingency rules when investigating contingency in PE. Furthermore, autonomy as a core contingency dimension for PE and methodological issues will be discussed.


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