How Can Design Thinking Improve the User Experience for Audit Monitoring System?

Risqy Siwi Pradini ◽  
Ismiarta Aknuranda ◽  
Agung Setia Budi
Birgit Hvoslef Dahl ◽  
Andrea Gasparini

New practices and innovation are changing the culture at the University of Oslo Library. This has resulted in consistently using user experience/UX methods to put the user needs at the very center when new services are developed. The paper will outline why there is a need of a UX strategy at a leadership level in service and user centric organizations, like academic libraries, and show the value of UX as a competitive advantage. Our case  study is from a Norwegian University Library, which has evolved over a period of six year to now be at the forefront in Scandinavia when it comes to using UX into the academic library. Thanks to the support of he Norwegian National Library and the continued efforts of many “UX-librarians” at our library, we are now using design tools in different contexts to create user-friendly services. UX has evolved over time and  staff now uses it as an active part of different practices in the organization. In addition, the leadership has included the use of UX-methods in projects in their strategic plan for the library to ensure that the user perspective is taken in account in the services delivered by the library. In this paper we will also explain  why we do not have a UX group, and why we instead use a hub approach to gather different, but relevant,  staff for each project. Findings, like relevant activity in the organization or new services, will be presented. Furthermore, the paper will give a long term perspective on the use of UX, emphasizing the need  for constant evolvement (Gasparini & Culén, 2017), user research and ethnography (Gasparini, 2015a) in  order to enhance the user experience of the library (Gasparini, 2015b). Finally we wish to introduce Frilux ( Frilux is a platform for sharing UX experience. We will outline how we have arrived at this new platform, why we wish to share it with other libraries, and why Frilux is a useful tool for libraries who want to:  • Apply UX and Design Thinking (Brown, 2008)for library development• Use UX methods when working together in the organization across subjects and system• Share their experiences with others• Meet like-minded ReferencesBrown, T. (2008). Design Thinking. Harvard Business Review, 86(6), 84–92.Gasparini, A. (2015a). A Holistic Approach to User Experience in the Context of an Academic Library Interactive System. In A. Marcus (Ed.), Design, User Experience, and Usability: Interactive Experience Design (pp. 173–184). Springer International Publishing. Retrieved from Gasparini, A. (2015b). Perspective and Use of Empathy in Design Thinking (pp. 49–54). Presented at the ACHI 2015, The Eighth International Conference on Advances in Computer-Human Interactions. Retrieved from Gasparini, A., & Culén, A. (2017). Temporality and Innovation in Digital Humanities: The Case of Papyri from Tebtunis. Interaction Design & Architectures(s) IxD&A, (34), 161–184

2017 ◽  
Vol 45 (2) ◽  
pp. 298-313 ◽  
Linda Whang ◽  
Christine Tawatao ◽  
John Danneker ◽  
Jackie Belanger ◽  
Stephen Edward Weber ◽  

Purpose This paper aims to discuss a 2015-2016 University of Washington Libraries project focused on understanding the needs and challenges of transfer students on the Seattle campus and developing innovative ways to support transfer student success. Design/methodology/approach The study uses design thinking methods, including interviews and rapid iterative prototyping and feedback, to understand and emphasize the user experience. Findings Transfer students at the Seattle campus identify themselves as a unique group separate from other undergraduates because of their prior experience, shortened timeline at the university and their need to balance academic, work and family commitments. Because transfer students often have little time to learn about and effectively use campus resources, the authors found that working with campus partners to enrich transfer-specific student orientations and events with educational and practical content was the most effective means of supporting new students. Research limitations/implications This pilot study was conducted over an 11-month period with a small number of participants, but the iterative nature of design thinking allowed the authors to gather new feedback from a variety of students and staff at each phase. Originality/value This study showcases how design thinking methods can increase understanding of transfer student and other user needs. The design thinking approach can also enable the rapid development of library and campus services, as well as outreach efforts, to meet user needs.

Teknologi ◽  
2021 ◽  
Vol 11 (1) ◽  
pp. 34-45
Ariq Cahya Wardhana ◽  
Gita Fadila Fitriana ◽  

Innovation is a process to generate new ideas and change something of value in meeting user needs. Innovation requires measuring the readiness level of innovation in universities to monitor and carry out the resulting innovations. This research was conducted to design an application for measuring the level of innovation using the User Experience Lifecycle (UXL) method. This application can assist in submitting activities and measuring the level of innovation carried out by lecturers or students. This application is made in four stages, namely, analysis, design, prototype, and evaluation. Analysis of user needs is carried out at the Innovation Unit of the Institut Teknologi Telkom Purwokerto through interviews. The interaction design requirements are generated in the form of design requirements and work activity affinity diagrams with two main tasks, namely proposing innovation measurements and obtaining progress reports. After that, a discussion was held in the form of a design thinking and ideation session with the innovation unit that produces personas, sketches, and scenarios. Furthermore, the design implementation is done by creating a medium-fidelity prototype, and the results are tested using the System Usability Scale (SUS). Of the ten questions that must be answered distributed to lecturers and students, the results of the test by the lecturer got a value of 69.17 or B (Good), and students rated 69.40 or B (Good). Based on these results, the application's medium-fidelity prototype has exceeded the minimum requirements of 67 or C (Enough) so that the prototype can be produced so that it can be delivered to the public or the public.

2021 ◽  
Vol 2 (1) ◽  
pp. 17-26
Hananda Ilham ◽  
Bangun Wijayanto ◽  
Swahesti Puspita Rahayu

User Interface/User Experience (UI/UX)  design is very important because with a good design that meets user needs, it can make users feel comfortable when using a product. One example is the Academic Information System (SIA), if the design of the SIA is not user friendly, it will have an impact on both the user and the system. Such as input errors, missing information, difficulties in using it. The purpose of conducting UI / UX analysis and design at SIA Universitas Jenderal Soedirman is to solve the problems experienced by users today. Users involved in this research are students. Design is made using the Design Thinking method and for the testing using Usability Testing.

2020 ◽  
Pieter Vandekerckhove ◽  
Yves Vandekerckhove ◽  
Rene Tavernier ◽  
Kelly De Jaegher ◽  
Marleen de Mul

UNSTRUCTURED During the coronavirus disease (COVID-19) pandemic, cardiologists have attempted to minimize risks to their patients by using telehealth to provide continuing care. Rapid implementation of video consultations in outpatient clinics for patients with heart disease can be challenging. We employed a design thinking tool called a customer journey to explore challenges and opportunities when using video communication software in the cardiology department of a regional hospital. Interviews were conducted with 5 patients with implanted devices, a nurse, an information technology manager and two cardiologists. Three lessons were identified based on these challenges and opportunities. Attention should be given to the ease of use of the technology, the meeting features, and the establishment of the connection between the cardiologist and the patient. Further, facilitating the role of an assistant (or virtual assistant) with the video consultation software who can manage the telehealth process may improve the success of video consultations. Employing design thinking to implement video consultations in cardiology and to further implement telehealth is crucial to build a resilient health care system that can address urgent needs beyond the COVID-19 pandemic.

10.2196/29933 ◽  
2021 ◽  
Vol 9 (10) ◽  
pp. e29933
Onni E Santala ◽  
Jari Halonen ◽  
Susanna Martikainen ◽  
Helena Jäntti ◽  
Tuomas T Rissanen ◽  

Background Atrial fibrillation (AF) is the most common tachyarrhythmia and associated with a risk of stroke. The detection and diagnosis of AF represent a major clinical challenge due to AF’s asymptomatic and intermittent nature. Novel consumer-grade mobile health (mHealth) products with automatic arrhythmia detection could be an option for long-term electrocardiogram (ECG)-based rhythm monitoring and AF detection. Objective We evaluated the feasibility and accuracy of a wearable automated mHealth arrhythmia monitoring system, including a consumer-grade, single-lead heart rate belt ECG device (heart belt), a mobile phone application, and a cloud service with an artificial intelligence (AI) arrhythmia detection algorithm for AF detection. The specific aim of this proof-of-concept study was to test the feasibility of the entire sequence of operations from ECG recording to AI arrhythmia analysis and ultimately to final AF detection. Methods Patients (n=159) with an AF (n=73) or sinus rhythm (n=86) were recruited from the emergency department. A single-lead heart belt ECG was recorded for 24 hours. Simultaneously registered 3-lead ECGs (Holter) served as the gold standard for the final rhythm diagnostics and as a reference device in a user experience survey with patients over 65 years of age (high-risk group). Results The heart belt provided a high-quality ECG recording for visual interpretation resulting in 100% accuracy, sensitivity, and specificity of AF detection. The accuracy of AF detection with the automatic AI arrhythmia detection from the heart belt ECG recording was also high (97.5%), and the sensitivity and specificity were 100% and 95.4%, respectively. The correlation between the automatic estimated AF burden and the true AF burden from Holter recording was >0.99 with a mean burden error of 0.05 (SD 0.26) hours. The heart belt demonstrated good user experience and did not significantly interfere with the patient’s daily activities. The patients preferred the heart belt over Holter ECG for rhythm monitoring (85/110, 77% heart belt vs 77/109, 71% Holter, P=.049). Conclusions A consumer-grade, single-lead ECG heart belt provided good-quality ECG for rhythm diagnosis. The mHealth arrhythmia monitoring system, consisting of heart-belt ECG, a mobile phone application, and an automated AF detection achieved AF detection with high accuracy, sensitivity, and specificity. In addition, the mHealth arrhythmia monitoring system showed good user experience. Trial Registration NCT03507335;

2021 ◽  
pp. 004728162110419
Gustav Verhulsdonck ◽  
Tharon Howard ◽  
Jason Tham

Technical and professional communication (TPC) and user experience (UX) design are often seen as intertwined due to being user-centered. Yet, as widening industry positions combine TPC and UX, new streams enrich our understanding. This article looks at three such streams, namely, design thinking, content strategy, and artificial intelligence to uncover specific industry practices, skills, and ways to advocate for users. These streams foster a multistage user-centered methodology focused on a continuous designing process, strategic ways for developing content across different platforms and channels, and for developing in smart contexts where agentive products act for users. In this article, we synthesize these developments and draw out how these impact TPC.

2021 ◽  
Vol 8 (5) ◽  
pp. 1057
Fara Regina Isadora ◽  
Buce Trias Hanggara ◽  
Yusi Tyroni Mursityo

<p class="Abstrak">Rumah Sakit Semen Gresik merupakan fasilitas kesehatan yang ada di Kabupaten Gresik dengan akreditasi tingkat paripurna. Rumah Sakit Semen Gresik di kondisi pandemi saat ini mengalami penurunan jumlah pasien dan pendapatan, sehingga Rumah Sakit Semen Gresik berencana untuk menghadirkan layanan kesehatan yang dapat dilakukan di rumah menggunakan aplikasi untuk memudahkan pasien dalam mendapatkan layanan Kesehatan tanpa datang ke rumah sakit. Aplikasi yang dibangun harus memberikan kenyamanan saat digunakan oleh pengguna, maka dari itu perlu adanya rancangan <em>user experience. Design thinking </em>merupakan metode yang digunakan untuk merancang <em>user experience </em>pada aplikasi HomeCare dengan mendefinisikan permasalahan serta memberikan solusi desain yang dapat menyelesaikan permasalahan tersebut. Solusi desain selanjutnya diuji menggunakan <em>user experience questionnaire </em>(UEQ) untuk mengetahui apakah solusi desain yang dirancang sudah menyelesaikan permasalahan yang dialami oleh calon pengguna. Hasil dari pengujian menggunakan UEQ yaitu, untuk aplikasi HomeCare dengan pengguna pasien memiliki nilai <em>mean</em> tiap skala UEQ yang berada pada kategori positif dengan semua skala UEQ berada pada kategori baik kecuali skala <em>dependability </em>yang berada pada kategori sangat baik, sedangkan untuk aplikasi HomeCare Giver dengan pengguna tenaga kesehatan memiliki nilai <em>mean</em> tiap skala UEQ yang juga berada pada kategori positif dengan semua skala UEQ berada pada kategori baik kecuali skala <em>attractiveness </em>dan <em>novelty </em>yang berada pada kategori sangat baik<em>. </em>Sehingga aplikasi HomeCare dan HomeCare Giver memiliki rancangan <em>user experience </em>yang baik.</p><p class="Abstrak"><em><strong>Abstract</strong></em></p><p class="Judul2"><em>Semen Gresik Hospital is a health facility in Gresik Regency </em><em>with a paripurna level of accreditation</em><em>. Semen Gresik Hospital in a pandemic condition is currently experiencing a decrease in the number of patients, so that Semen Gresik Hospital plans to provide health services that can be done at home using an application to make it easier for patients to get health services without coming to the hospital. Applications that are built must provide comfort when used by users, therefore there is a need for a user experience design. Design thinking is a method used to design user experiences on the HomeCare application by defining problems and providing design solutions that can solve these problems. The design solution is then tested using a user experience questionnaire (UEQ) to find out whether the design solution designed has resolved the problems experienced by potential users. The results of the test using UEQ are, for the HomeCare application whose users are patient, the mean value of each UEQ scale is in the positive category with all UEQ scales in the good category except for the dependability scale which is in the very good category, while for the HomeCare Giver application whose the users are health workers, has a mean value of each UEQ scale which is also in the positive category with all UEQ scales in the good category except the attractiveness and novelty scales which are in the very good category. This can be concluded that HomeCare and HomeCare Giver applications have a good user experience design.</em></p><p class="Abstrak"><em><strong><br /></strong></em></p>

2018 ◽  
Vol 119 (12) ◽  
pp. 743-757
Natalia Nakano ◽  
Joao Augusto Dias Barreira e Oliveira ◽  
Maria José Vicentini Jorente

Purpose This paper aims to present an overview of the design thinking (DT) methodology applied to information science research focusing on the user journey. DT stages are essential to understand, create and implement solutions based on the identified problems. Design/methodology/approach The paper applies bibliographic, theoretical and exploratory research based on the literature from DT methodology and information science. Findings The area of information science has not fully incorporated DT methodology on its practices, and DT presents considerable potential to support user experience. Practical implications Raise awareness of the information science community regarding the DT methodology as an alternative to apply to various types of research. Originality/value DT brings a unique contribution to engage people toward innovation in information centers; the paper is original, as it provides insights on the application of DT to improve the user journey related to information.

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