scholarly journals Utilization Status and Satisfaction with Medical Services in Nonresidential Foreign Medical Tourists Visiting a Korean Medicine Hospital

2018 ◽  
Vol 2018 ◽  
pp. 1-11 ◽  
Author(s):  
Jaekwon Shin ◽  
Yoon Jae Lee ◽  
Joon-Shik Shin ◽  
Jinho Lee ◽  
Haneul Kim ◽  
...  
Keyword(s):  
Service Use ◽  
Medical Tourism ◽  
Tourism Industry ◽  
Medical Services ◽  
Korean Medicine ◽  
Patient Travel ◽  
Phone Calls ◽  
High Satisfaction ◽  
Survey Results ◽  
International Standing

Medical tourism refers to international patient travel with the intent of receiving medical care. Recently, South Korea, armed with a dual medical system of conventional and traditional Korean medicine, has been gaining international standing in this industry. This study examined the characteristics, medical service use, and satisfaction of foreign patients who visited a spine-specialty Korean medicine hospital as musculoskeletal disorders are the highest frequency category of medical conditions treated using Korean medicine. The electronic medical records of 1,733 foreign patients who had first visited an integrative Korean medicine hospital in 2012–2015 were analyzed, and a satisfaction survey was conducted by e-mail along with phone calls and interviews. Female patients in their 40s with low back or neck pain comprised the most prevalent patient group. The most frequently used visiting channels were agencies, followed by recommendation by friends or family. Patients received an average of 5.25 sessions, and, based on analysis of 134 survey results, the highest satisfaction rates were associated with acupuncture and pharmacopuncture of provided treatments, high physician expertise, and reliability among medical services and coordinating and translating services among nonmedical factors. Overall, 90.2% replied that they were satisfied and 76.9% that their perception of Korean medicine had improved following treatment. Nonresidential foreigners who received integrative medicine treatment expressed high satisfaction, but visiting and promotion channels were shown to be limited, which connotes both the potential of Korean medicine in propelling Korea forward in the global medical tourism industry and the need for more systematic promotion of Korean medicine medical tourism.

A genre-based investigation of the “About Us” section of private hospitals’ Websites

2021 ◽  
Author(s):  
Nasser Salimi Aghbolagh ◽  
Azirah Hashim ◽  
Cecilia Cheong Yin Mei
Keyword(s):  
Medical Tourism ◽  
Tourism Industry ◽  
Medical Services ◽  
The Internet ◽  
Cognitive Structures ◽  
Private Hospitals ◽  
Rhetorical Structure ◽  
The World

Abstract Medical tourism industry is currently viewed as one of the lucrative sources of income for some countries and in essence, owes much of its reputation and success to private hospitals and the Internet (Connell, 2006). However, how these private hospitals discursively present themselves to prospective health tourists in order to entice them to use their medical services rather than their rivals’ still remains under-researched. Following the ESP genre school, this study seeks to explore the “About Us” sections of private hospitals’ websites and aims to see how such sections are rhetorically designed and constructed. Using Bhatia’s (1993, 2004) move structures for promotional texts, this study examines the rhetorical structure of the constituent webpages of the “About Us” sections of forty-one Malaysian private hospitals’ websites. Our study demonstrates how Malaysian private hospitals utilize a number of cognitive structures to present and promote themselves in their “About Us” sections. Our findings are, in general, beneficial for the private hospitals in Malaysia or elsewhere in the world, and in particular, are helpful for novice medical website designers.

The Growth of Medical Tourism

2015 ◽  
pp. 365-378
Author(s):  
Jerry Eades
Keyword(s):  
Medical Tourism ◽  
Developed Countries ◽  
Global Market ◽  
Tourism Industry ◽  
Medical Services ◽  
Medical Practitioners ◽  
Travel Agents ◽  
Massive Growth ◽  
Wellness Tourism ◽  
The Developed Countries

In the late 2000s, the author wrote a summary paper on the rise of medical tourism. That paper discussed the rapid growth of interest in medical, health and wellness tourism, especially since 2003. The medical tourism industry has a long history, but this massive growth is a new phenomenon. The important factors are: the changing distribution of medical services and technologies; the growth of interest among both local medical practitioners and travel agents; the packaging of tourism and medical services as a single product; and, most significantly, the availability of the Internet to disseminate information them, creating a global market. The present chapter considers first the burgeoning literature on medical tourism. Second, the processes of development in countries becoming the main players in the international provision of medical services are discussed. Third, the chapter looks at the debates surrounding the rise of medical tourism in the developed countries.

scholarly journals Analysis of the Colombian Medical Tourism Industry from a Systemic Competitiveness Approach

2018 ◽  
Vol 16 (2) ◽  
Author(s):  
Mario Alberto De la Puente
Keyword(s):  
Strategic Alliances ◽  
Medical Tourism ◽  
Central Government ◽  
Tourism Industry ◽  
Medical Services ◽  
Critical Approach ◽  
Proposed Model ◽  
Perception Of Quality

This research article analyzes the role of the central government of Colombia in the strategy for the improvement of the medical tourism industry through a critical approach of the traditional model of competitiveness. Based on a mixed method, the feasibility of the associative systemic competitiveness model and its effectiveness on the quality of medical services offered to foreign patients is determined. The proposal for the implementation of systemic competitiveness model improves the perception of quality of medical services by foreign patients. In order to implement the proposed model, it is recommended the expansion of free taxation zones, the proliferation of medical service clusters and the strengthening of strategic alliances with international operators.

Medical tourism: tourists’ perceived services and satisfaction lessons from Malaysian hospitals

2019 ◽  
Vol 74 (3) ◽  
pp. 739-758 ◽  
Author(s):  
Muhammad Khalilur Rahman
Keyword(s):  
Health Care ◽  
Medical Care ◽  
Health Care Professionals ◽  
Structural Equation ◽  
Medical Tourism ◽  
Service Providers ◽  
Tourism Industry ◽  
Medical Services ◽  
Content Type ◽  
Future Return

Purpose The medical tourism industry has become one of the most profitable industries around the world wherein most of the countries exploit every effort to attract medical tourists to take advantage of its medical care benefits. The purpose of this study is to explore the determinants of medical tourists’ perceived services and their satisfaction for medical care in hospitals. Design/methodology/approach The quantitative method was conducted to examine the three groups of foreign travellers such as medical tourists, expats and normative medial tourists’ perceived medical services quality and satisfaction. Data from a survey of 266 respondents were analyzed using the structural equation modelling technique. Findings The findings of this study provide evidence that hospital accessibility and interpersonal behaviour are the most critical constructs that influence medical tourists’ attributes. Additionally, medical costs and health-care technicality have a significant relationship with the perceived services of medical tourists. The study also demonstrated that medical tourists’ satisfaction highly attributed to their perceived services towards the quality of medical care they received and experienced in the hospitals. Practical implications The results have important implications for managerial considerations at hospitals. Hospital accessibility is a crucial dimension to be measured at hospitals when measuring service quality. Service providers need to be mindful that all aspects of medical services are essential and need to be delivered satisfactorily to ensure customer satisfaction. Patients’ perceived services and their satisfaction is a crucial bridge in determining the likelihood of future return among patients to the hospitals. Originality/value This study has managed to convincingly secure findings to provide useful information and understanding of the hospital accessibility and interpersonal manner of health-care professionals at hospitals in Malaysia. Particularly, when any hospital offers quality services, they must consider the reasonable medical expenses that can be affordable by the average people and update their medical equipment that are necessary for technical and diagnostic purposes. By ensuring these, they can attract the medical tourists.

A genre-based investigation of the “About Us” section of private hospitals’ Websites

2021 ◽  
Author(s):  
Nasser Salimi Aghbolagh ◽  
Azirah Hashim ◽  
Cecilia Cheong Yin Mei
Keyword(s):  
Medical Tourism ◽  
Tourism Industry ◽  
Medical Services ◽  
The Internet ◽  
Cognitive Structures ◽  
Private Hospitals ◽  
Rhetorical Structure ◽  
The World

Abstract Medical tourism industry is currently viewed as one of the lucrative sources of income for some countries and in essence, owes much of its reputation and success to private hospitals and the Internet (Connell, 2006). However, how these private hospitals discursively present themselves to prospective health tourists in order to entice them to use their medical services rather than their rivals’ still remains under-researched. Following the ESP genre school, this study seeks to explore the “About Us” sections of private hospitals’ websites and aims to see how such sections are rhetorically designed and constructed. Using Bhatia’s (1993, 2004) move structures for promotional texts, this study examines the rhetorical structure of the constituent webpages of the “About Us” sections of forty-one Malaysian private hospitals’ websites. Our study demonstrates how Malaysian private hospitals utilize a number of cognitive structures to present and promote themselves in their “About Us” sections. Our findings are, in general, beneficial for the private hospitals in Malaysia or elsewhere in the world, and in particular, are helpful for novice medical website designers.

"Prospects of Medical Tourism - A Study of The Prominent Participants in Hospital And Hospitality Industry in Bangalore and Chennai"

2010 ◽  
Vol 5 (1) ◽  
pp. 102-116 ◽  
Author(s):  
Bindi Varghese
Keyword(s):  
Health Care ◽  
Developing Countries ◽  
Medical Care ◽  
Medical Tourism ◽  
Cost Effective ◽  
Tourism Industry ◽  
Medical Services ◽  
Corporate Sector ◽  
Specialized Treatment ◽  
Private And Public

Medical Tourism" is comparatively new in the vast ocean of travel & tourism industry. When we describe Medical Tourism in simple terms, it is a provision of 'cost effective' private medical care in collaboration with the tourism industry for patients needing surgical and other forms of specialized treatment. This process is being facilitated by the corporate sector involved in medical care as well as the tourism industry - both private and public. Unlike other countries, India is a safe place and people are known for their hospitality. It's the most touted healthcare destinations for .Medical or Health tourism has become a common form of vacationing, and covers a broad spectrum of medical services. It mixes leisure, fun and relaxation together with wellness and healthcare.Medical tourism, a rapidly growing sector in the Indian market, which is now being actively, developed by both public and private sector tourism and healthcare organizations. Medical Tourism" diversifies different paradigms, which derive at a common perception - a specialized field of healthcare tourism in general. The technical concoction defines medical tourism as, "Travel from a normal place of residence to a destination at which medical or surgical treatment is provided or performed, and which involves more than one night away from the country of residence". Within this broad field, there are a growing number of specialized sectors of medical tourism, including surgical tourism, wellness and spa tourism, dental tourism and reproductive or fertility tourism. Medical Tourism in simple terms, it is a provision of 'cost effective' private medical care in collaboration with the tourism industry for patients needing surgical and other forms of specialized treatment. This process is being facilitated by the corporate sector involved in medical care as well as the tourism industry - both private and public. Medical tourism is gaining international significance, as more and more patients prefer their treatments abroad. In the developed countries the cost of the treatment and the surgery are far higher than those in the developing countries. So getting medical treatment abroad is economical for the patients without any compromise in the quality of treatment is one of the major concerns. Western patients are increasingly travelling to developing countries for health care and developing countries are increasingly offering their skills and facilities to paying foreign customers. This international trade in medical services has huge economic potential for developing countries and serious implications for health care across the globe.

scholarly journals Russian healthcare in the development of medical tourism

2021 ◽  
Vol 273 ◽  
pp. 09003
Author(s):  
Natalia Sedova ◽  
Larisa Minasyan ◽  
Gennady Shchekin ◽  
Georgy Tabatadze ◽  
Olga Kostenko
Keyword(s):  
Health Care ◽  
Business Strategy ◽  
Medical Tourism ◽  
Social Economic ◽  
Tourism Industry ◽  
Medical Services ◽  
National Health Care ◽  
Financial Benefits ◽  
Joint Commission International ◽  
Medical And Healthcare

The authors consider the possibilities of national health care in the context of the export of medical services. The methodology of the work is based on an approach based on different specifics of medical and healthcare tourism and their correlation. The forms of state support are described in the article. The assessment of the plan for the development of the export of medical services and the ways of its implementation are given. The following pointes are highlighted: trends in the commercialization of medical tourism, business strategy, social, economic and technological risks in the development of medical tourism, and the prospects of development. The most attractive areas of medical care in Russia for foreigners are explicated. The financial benefits of exporting medical services and the issue of Russia’s international cooperation in this area are considered.. It is done for a comparative analysis of the achievements in different countries in the medical and tourism industry. The forms of cooperation with the Joint Commission International (JCI) in promoting the export of medical services in Russia were noted. The article also deals with the problems and barriers to the development of the export of medical services and possible ways to solve them.

Analysis of Current Practices of Organizing the Export of Medical Services in the United Kingdom, Italy, South Korea and China

2020 ◽  
pp. 30-42
Author(s):  
Arkady Nikolaevich Daykhes ◽  
Vladimir Anatolievich Reshetnikov ◽  
Olga Aleksandrovna Manerova ◽  
Ilya Aleksandrovich Mikhailov
Keyword(s):  
United Kingdom ◽  
South Korea ◽  
Medical Care ◽  
Medical Tourism ◽  
Value Added ◽  
External Factors ◽  
Medical Services ◽  
High Tech ◽  
Medical Organization ◽  
The United Kingdom

Aim of the study. Analysis of medical tourism’s organizational features based on the example of the large medical organizations in the United Kingdom, South Korea, Italy and China. Materials and methods. The data were collected by the authors by interviewing the heads of medical organizations and their deputies in the United Kingdom, South Korea, Italy and China (3–4 respondents per medical organization) using the developed questionnaire to identify the main mechanisms and tools for organizing the export of medical services. SWOT-analysis (Strengths; Weaknesses; Opportunities; Threats) was performed in order to comprehensively evaluate the received information. Results. Along with weaknesses and threats that slow down the development of medical services exports, strengths (internal factors) and opportunities ( external factors) that contribute to the development of medical tourism were also identified: the widespread popularity of the brand of medical organizations abroad which is associated with the provision of premium medical services; versatility and ability to conduct high-tech surgical operations; the presence of a separate premium class building and an international department for working with foreign patients and promoting a medical organization in the world market; well-established business relationships with assistance companies; foreign medical personnel who speak foreign languages and possess necessary skills to treat foreign patients; developed electronic medical care system; developed system of quality control of medical care; the presence of branches in other countries; the presence of a medical visa in the system of legislation; established cooperation with many countries at the embassy level; state licensing and accreditation for the provision of medical services to foreign citzens; the availability of a state website on the provision of medical assistance to foreign citizens; the possibility of the age of value added tax. Conclusion. We identified main patterns in the organization of export of medical services that can be applied to develop this direction in medical organizations of the Russian Federation during the analysis the strengths and weaknesses of four large medical organizations abroad, as well as external factors that affect the work of these medical organizations.

Medical Tourism in India- A Paradigm Shift

2015 ◽  
Vol 8 (2) ◽  
Author(s):  
Ajay Kumar Dogra ◽  
Pooja Dogra
Keyword(s):  
Paradigm Shift ◽  
Medical Tourism ◽  
Tourism Industry ◽  
Success Rates ◽  
Indian Government ◽  
Service Levels ◽  
Healthcare Facilities ◽  
Treatment Facilities ◽  
World Class ◽  
Pharmaceutical Industries

The health tourism Industry is witnessing a sudden paradigm shift in last five years. India has become a home of traditional medicine that has been practiced for several thousand years as a part of manav dharma to give relief to the needy and mostly free of cost. With modern diagnostic and treatment facilities, experienced surgeons, one of the largest pharmaceutical industries in world, and a tradition of caring, India provides world class surgical and healthcare facilities, with comparable success rates and prompt service levels. The potential of medical tourism is such that it can even surpass the revenue earned from IT sector. Recognizing the pivotal contribution of medical tourism to the economic development, the Indian Government has initiated numerous measures to promote this vary young industry to attract international tourism. This has motivated to identify recent trends and opportunities in India for the medical and healthcare tourism, and to explore the critical factors which can lead to success of initiatives taken by ministry of tourism for the development of medical tourism in India. Finally paper suggests measures to enhance medical tourism in the country.

scholarly journals How Shall I Write to My Patient? Data Protection in Digital Communication

2020 ◽  
pp. 1-10
Author(s):  
Georg W. Alpers ◽  
Lisa Frey ◽  
Stephanie Tessmer-Petzendorfer ◽  
Anna Klingauf ◽  
Silvia Schad
Keyword(s):  
Everyday Life ◽  
Data Protection ◽  
Digital Communication ◽  
Patient Data ◽  
Medical Services ◽  
Therapeutic Practice ◽  
Communication Platform ◽  
Phone Calls

Digital communication is omnipresent. In everyday life, social messenger apps are very popular. Thus, for some patients1 it seems intuitive to use such media to correspond with their professional therapists as well. From a practical perspective, this seems to be advantageous for the therapists themselves. However, this should not lead us to overlook the problems of such platforms, especially issues with data protection. In spite of the legally binding rollout of a safe communication route for therapeutic and medical services in Germany (the so-called “Telematik-Infrastruktur”), so far, there is no unproblematic communication platform for therapists and their patients. Special messenger apps, which explicitly do not store metadata, seem to be the least problematic besides classic phone calls or letters. However, they are not yet widely used. This paper aims to sensitize psychotherapists for their responsibility and to demonstrate technical options, which need to be weighed carefully in order to maximize data protection of digital communication in therapeutic practice.

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