scholarly journals Organizational Performance Influenced by Academic Service Quality: An Investigation in Public Universities in Malaysia

2021 ◽  
Vol 2021 ◽  
pp. 1-9
Author(s):  
Sailesh Sharma ◽  
Saleh Al Sinawi
Keyword(s):  
Service Quality ◽  
Organizational Performance ◽  
Public Universities ◽  
Principal Component ◽  
Academic World ◽  
Public And Private ◽  
Five Dimensions ◽  
The Public ◽  
Academic Service Quality ◽  
Academic Resources

The influence of service quality on organizational performance has captured a greater attention in corporate and academic world. The public universities in Malaysia are no different than such corporate world in terms of quality, services, and outcome. Hence, investigation of the influence of academic service quality on the organizational performance in public universities in Malaysia is the key attention of this study. A survey was conducted by drawing a sample of 435 international students from three public universities in Malaysia, by using a questionnaire developed by modification of SERVQUAL. The modified questionnaire assessing academic service quality comprises of five dimensions such as academic resources, academic competence, skills development, attitude, and responsiveness. Data obtained were analyzed by using techniques such as principal component analysis, one-way ANOVA, correlation, and multiple regression. Results indicated that the three universities provided the same level of academic service quality. It was also found that all the five dimensions of academic service quality significantly influenced the organizational performance. This study concludes by advocating the need of comparative studies between public and private universities in Malaysia and across countries.

How does the public and private university environment affect students’ entrepreneurial intention?

2017 ◽  
Vol 59 (6) ◽  
pp. 550-564 ◽  
Author(s):  
Mario Duarte Canever ◽  
Maria Renata Martínez Barral ◽  
Felipe Garcia Ribeiro
Keyword(s):  
Business Students ◽  
Private Universities ◽  
Principal Component ◽  
Private University ◽  
Entrepreneurial Intention ◽  
Public And Private ◽  
Content Type ◽  
University Environment ◽  
The Public ◽  
The Impact

Purpose The purpose of this paper is to explore the causal links between public and private university environments and the entrepreneurial intention (EI) of students. Design/methodology/approach The impact of different university environments on the students’ EI was checked using a model adapted from Krueger et al. (2000). The study comprised a sample of students enrolled in business administration from three public and three private universities at first semester (freshmen) and at the last two semesters (senior) in Brazil. The model was measured through various questions and later assessed by principal component analysis to build constructs. Via t-test and path analysis the EI and the antecedents were subjected to a comparative analysis to test the equality of the models across the four categories emerged. Findings The two main types of Brazilian university environments (public and private) do not present significant differences in the way they influence EI and its antecedents. Both the tests of means and the tests of measurement of the structural relations between constructs confirm this finding with only a few exceptions. The result of this study is opposed to other studies carried out in Brazil, by showing that the public university environment is not worse for the entrepreneurship than the private. The environmental effects are mostly equal and they as a whole are not conducive to the development of EI. Research limitations/implications The study comprises business students only, and enrolled on regular universities. It is worth highlighting that evidence was brought to the debate for a group of universities in Brazil. Replicating the study with students from other areas and other universities, as well as students in Master’s and Doctorate programs could enrich the analyses. Practical implications This study provides insight into entrepreneurship education, as to which the university environment is conducive to the entrepreneurship. It brings insights for the development of entrepreneurial universities. Originality/value This study contributes to understanding the differences between the public and private universities environment regarding students’ EI.

scholarly journals THE RELATIVE IMPORTANCE OF BUS SYSTEM’S PERCEIVED SERVICE QUALITY (PSQ) ATTRIBUTES AMONG PUBLIC AND PRIVATE MODE USERS IN INDONESIA

2021 ◽  
pp. 1-10
Author(s):  
Sugiarto Sugiarto ◽  
Heru Fahlevi ◽  
Ashfa Achmad ◽  
Lia Fajri ◽  
Tomio Miwa
Keyword(s):  
Service Quality ◽  
Quality Attributes ◽  
Public And Private ◽  
Perceived Service Quality ◽  
The Public ◽  
Public Transport System ◽  
Bus Stop ◽  
Transportation Sector ◽  
And Performance ◽  
Bus Travel Time

Importance-Performance Analysis (IPA) is a common approach usually applied in examining public satisfaction and has been adopted in the transportation sector to measure the quality of service provided by the public transport system. This study, therefore, investigated the relative important service quality attributes of bus systems among both public and private modes of transportation users in Banda Aceh in Indonesia. An urban bus system known as the “Trans Koetardja” was used as a case study and a questionnaire designed based on preference survey was applied. A total of 200 samples comprising of 100 bus users and 100 private mode users including cars and motorcycles were used for the preliminary study. Moreover, the IPA approach was used to evaluate the Trans Koetaradja service quality attributes based on importance and performance classification. The quadrant grid plot showed the need for the operators to allocate their resources towards improving their services by considering (a) an improvement in bus stop facilities, (b) enhancement in the route and accurate timetable, and (c) shortening bus travel time and waiting time in the bus stop.

Strategic planning and benchmarking organizational routines of universities in the Western Balkans

2014 ◽  
Vol 26 (3) ◽  
pp. 261-274 ◽  
Author(s):  
Antigoni Papadimitriou
Keyword(s):  
Strategic Planning ◽  
Public Universities ◽  
Private Universities ◽  
The Body ◽  
Organizational Routines ◽  
Western Balkans ◽  
Public And Private ◽  
Content Type ◽  
The Public ◽  
National Quality

Purpose – There is currently limited knowledge of the strategic organizational routines such as strategic planning and benchmarking of universities in the Western Balkans (WB). Thus the purpose of this paper is to map perceptions and concerns of institutional leadership about these routines within the public and private universities in the region. Design/methodology/approach – An online survey targeting all public and private universities in the WB was sent to the rector's and president's office. The survey data were analyzed with descriptive statistical methods, calculating frequencies, and means. Findings – Data revealed that the majority of both public and private universities have implemented strategic planning. Analysis of strategic planning between private and public universities indicated that averages scores were slightly higher in the private rather than the public universities. Strengths, weaknesses, opportunities, and threats analysis was among the statements that received higher scores (perceptions about implementation) from both types of universities. The relatively low scores from both types of institutions concerning perceived implementation and importance of benchmarking might imply that WB universities achieve their goals in a less competitive environment. Originality/value – The significance of the paper lies in the fact that no existing studies have investigated strategic planning and benchmarking in the WB universities. To be able to build a potential baseline for further research, including the possibility for more comparative research both within and beyond the region, the selection of routines was taken from the US Malcolm Baldrige National Quality Award for Performance Excellence in Education. This study contributes to the body of research for literature about strategic organizational routines and strategy-as-practice.

Evaluation of outpatient satisfaction and service quality of Pakistani healthcare projects

2018 ◽  
Vol 8 (4) ◽  
pp. 462-480 ◽  
Author(s):  
Saad Ahmed Javed ◽  
Sifeng Liu
Keyword(s):  
Service Quality ◽  
Private Sector ◽  
Healthcare Delivery ◽  
Grey System Theory ◽  
Public Healthcare ◽  
Grey System ◽  
Healthcare Delivery System ◽  
Public And Private ◽  
Content Type ◽  
The Public

PurposeThe purpose of this paper is to analyse the relationship between outpatient satisfaction and the five constructs of healthcare projects’ service quality in Pakistan using Deng’s grey incidence analysis (GIA) model, absolute degree GIA model (ADGIA), a novel second synthetic degree GIA (SSDGIA) model and two approaches of decision-making under uncertainty.Design/methodology/approachThe study proposes a new synthetic GIA model and demonstrates its feasibility on data (N=221) collected from both public and private sector healthcare projects of Punjab, the most populous province of Pakistan, using a self-administered questionnaire developed using the original SERVQUAL approach.FindingsThe results of decision analysis approach indicated that outpatients’ satisfaction from the private sector healthcare projects is higher as compared to the public healthcare projects’. The results from the proposed model revealed that tangibility and reliability play an important role in shaping the patient satisfaction in the public and private sectors, respectively.Originality/valueThe study is pioneer in evaluating a healthcare system’s service quality using grey system theory. The study proposes the SSDGIA model as a novel method to evaluate parameters comprehensively based on their mutual association (given by absolute degree of grey incidence) and inter-dependencies (given by Deng’s degree of grey incidence), and tests the new model in the given scenario. The study is novel in terms of its analysis of data and modelling. The study also proposes a comprehensive structure of the healthcare delivery system of Pakistan.

scholarly journals The Impact of Organizational Commitment on Job Satisfaction: A Study of Employees at Nigerian Universities

2012 ◽  
Vol 2 (2) ◽  
pp. 1 ◽  
Author(s):  
Bola Adekola
Keyword(s):  
Job Satisfaction ◽  
Organizational Commitment ◽  
Public Universities ◽  
Turnover Intentions ◽  
Private Universities ◽  
Private University ◽  
Public And Private ◽  
The Public ◽  
Significant Difference ◽  
The Impact

Researchers have hypothesized that there is a significant difference in the degree of Organizational commitment in Public and Private Universities. This was tested in the Public and Private University system to ascertain the veracity of this hypothesis. Data were collected from 150 employees consisting of academic and Administrative and technical staff from both the public Universities and the Private Universities. The results revealed that employees in Public Universities have greater degree of organizational commitment in comparison to Private Universities. Also, job satisfaction increases or decreases based on increase or decrease in organizational commitment. Obtained results were in the line of the hypotheses. In terms of organizational commitment; a significant difference was noticed between Public and Private Universities. Against expectation, employees of Public Universities exhibited higher degree of organizational commitment as compared to those of Private Universities. Most importantly, organizational commitment is being proven as the catalyst for enhancing job satisfaction level of employees.   Keywords: Organization’s Goals, Performance, Effectiveness, Leadership Styles, Trust within the Organization, Employment Status, Training, Turnover Intentions.

scholarly journals The Degree of Applying Accountability Principles in Public & Private Universities in Jordan: A Comparative Study BetweenYarmouk University and Jerash University

2017 ◽  
Vol 13 (4) ◽  
pp. 253
Author(s):  
Ahmed Malkawi ◽  
Kamil Al-Otoum
Keyword(s):  
Data Collection ◽  
Public Universities ◽  
Private Universities ◽  
Faculty Members ◽  
Public And Private ◽  
The Public ◽  
Academic Fields ◽  
The Status ◽  
Yarmouk University ◽  
The University

The study aimed to identify the status of applying the principles of accountability in the public and private universities in Jordan. This was done by comparing between Yarmouk University and Jerash University from the perspective of the employees. The study sample consisted of 250 faculty members and one administrator at Yarmouk University and Jerash University. The questionnaire was used as a tool for data collection. The study reached several conclusions, most notably of which include the presence of statistically significant differences in the reality of applying the accountability principles at universities in general, and in the administrative, and academic fields. This, however, is dependent on the variable of the university in favor of Jerash University. The study concluded on a number of recommendations most important of which is the necessity of activating the accountability mechanisms and tools in three areas: administrative, and academic areas of public universities in a higher degree. It also includes a commitment with unified criteria of accountability to ensure the maintenance of an acceptable level of justice and transparency.

scholarly journals FINANCING PUBLIC UNIVERSITIES IN PALESTINE: CHALLENGES AND OPPORTUNITIES

2021 ◽  
Vol 03 (06) ◽  
pp. 281-295
Author(s):  
Moammar Abdelrahman SHABIB‎ ◽  
Amal MASHAL ◽  
Thaer Ali RAJA
Keyword(s):  
Qualitative Method ◽  
Public Universities ◽  
Business Development ◽  
Academic Disciplines ◽  
Public And Private ◽  
The Public ◽  
Market Requirements ◽  
Challenges And Opportunities ◽  
New Students ◽  
The University

The purpose of the study to identify the extent to which the sustainability of sources of financing and to identify the most important challenges facing the financing of the Palestinian public universities as well as to explore potential financing opportunities that can be developed to finance the Palestinian public universities based on the experiences of other universities. The study used the analytical qualitative method, and the study tool is interviews with finance specialists in Palestinian public universities. One of the findings of the study is that students’ tuition fees are the main source of financing for universities, as they constitute approximately 80% of universities’ revenues. The centers and institutes affiliated with the university are considered an important and sustainable source of financing for universities, but they are not used in an optimal way. One of the challenges facing financing is competition between universities instead of integration between them, and from other financing opportunities , are creation of investment units in universities or business development centers in partnership with the private sector .The study recommended the importance of working on finding other sources of financing universities through potential financing opportunities, such as : investment units and business development centers, establishing productive projects in cooperation and partnership with the public and private sectors, restructuring and integrating academic disciplines, and finding new academic disciplines that match with the labor market requirements that attract new students.

scholarly journals Brazilian university technology transfer to rural areas

2010 ◽  
Vol 40 (10) ◽  
pp. 2243-2248 ◽  
Author(s):  
Enio Marchesan ◽  
Scott Allen Senseman
Keyword(s):  
Technology Transfer ◽  
Rural Areas ◽  
Public Universities ◽  
Technical Assistance ◽  
Social Functions ◽  
Public And Private ◽  
Local Conditions ◽  
The Public ◽  
Vice Chancellor ◽  
The One

In agriculture, there is a difference between average yield obtained by farmers and crop potential. There is technology available to increase yields, but not all farmers have access to it and/or use this information. This clearly characterizes an extension and technology transference problem. There are several technology transfer systems, but there is no system to fit all conditions. Therefore, it is necessary to create extension solutions according to local conditions. Another rural extension challenge is efficiency, despite continuous funding reductions. One proposal that has resulted from extension reform worldwide has suggested integration between the public and private sectors. The public universities could play the role of training and updating technical assistance of human resources, which is the one of the main aspects that has limited technology transfer. The objective of this study was to identify approaches to promote technology transfer generated in Brazilian public universities to rural areas through literature review. An experimental approach of technology transfer is presented here where a Brazilian university extension Vice-chancellor incorporates professionals from consolidated research groups according to demand. In this way, public universities take part of their social functions, by integrating teaching, research, and extension.

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