Are Repeat Buyers in Cryptomarkets Loyal Customers? Repeat Business Between Dyads of Cryptomarket Vendors and Users

2017 ◽  
Vol 61 (11) ◽  
pp. 1341-1357 ◽  
Author(s):  
David Décary-Hétu ◽  
Olivier Quessy-Doré
Keyword(s):  
Technological Innovation ◽  
Limited Size ◽  
Customer Base ◽  
Internet Markets ◽  
Loyal Customer ◽  
Loyal Customers ◽  
Over Time

Organizations involved in the sale of illicit products and services have been described as small, ephemeral, and local rather than global. Given their limited size, such organizations are often unable to attract large pools of customers, but it has been noted that organizations that manage to build a small but loyal customer base are likely to be more secure and to incur fewer risks of arrest and victimization. There has been little previous research into the loyalty of repeat buyers on Internet markets but a new technological innovation, cryptomarkets, makes it now more possible to track transactions between vendors and their customers. This article looks at the level of loyalty of cryptomarket repeat buyers by tracking their purchases over time. We find that, on average, customers make 60% of their purchases from the same vendor and that providing increased amounts of information to customers increases the loyalty of cryptomarket vendors’ customer base.

scholarly journals Loyalty To SMEs: A Pipe Dream In The Current Economic Climate?

2015 ◽  
Vol 32 (1) ◽  
pp. 101 ◽  
Author(s):  
Johannes A. Wiid ◽  
Michael C. Cant ◽  
Z. Le Roux
Keyword(s):  
Quantitative Research ◽  
Cost Effective ◽  
Vital Role ◽  
External Support ◽  
Customer Base ◽  
Loyal Customer ◽  
Competitive Prices ◽  
Pipe Dream ◽  
Medium Enterprises ◽  
Loyal Customers

<p>Small to medium enterprises (SMEs) plays a vital role in the growth and development of a country. It is therefore critical for any country, especially developing countries, to support and enhance the development of SMEs. Although the external support t is critical; SME’s needs to create and build its own loyal customer base for growth and sustainability. Loyal occurs when customers choose to use a particular store rather than others. A well maintained customer base can affect the SME’s profitability in a positive manner.</p><p><em> </em></p><p>Quantitative research was undertaken by means of a self-administered questionnaire to establish the perception of South African SME owners regarding loyalty. The study revealed that the main drive for creating loyal customers is good products and services as well as competitive prices. It is hoped that this information will help SMEs to attract and keep loyal customers as it is more cost effective to retain loyal customers than it is to obtain new customers.</p>

scholarly journals AN EMPIRICAL INVESTIGATION ON E-RETAILER AGILITY, CUSTOMER SATISFACTION, COMMITMENT AND LOYALTY

2017 ◽  
Vol 18 (0) ◽  
pp. 97-108 ◽  
Author(s):  
Souvik Roy ◽  
Amar Raju ◽  
Santanu Mandal
Keyword(s):  
Customer Loyalty ◽  
Information Quality ◽  
Empirical Investigation ◽  
System Quality ◽  
Good Information ◽  
Customer Base ◽  
Loyal Customer ◽  
Antecedents And Consequences ◽  
Loyal Customers

Internet has changed the way retailers do their business. They have gone electronic and are now termed as e-retailers. These e retailers face huge competition in securing their loyal customer base. In our study, we suggest that if e-retailers provide good information and system quality to their consumers and in turn show agility to resolve their issues, e-retailers may develop loyal customers. In our study, we propose a model to provide understanding of this process by studying the antecedents and consequences of e-retailers’ agility. Partial least squares were used for testing the proposed relationships. The empirical findings based on 222 completed responses suggest that information quality and system quality of e-retailer website can be a factor in consumers perceiving e-retailers to be agile. Also, this results in customer loyalty.

scholarly journals An application of retailing service quality practices influencing customer loyalty toward retailers

2017 ◽  
Vol 35 (7) ◽  
pp. 842-857 ◽  
Author(s):  
Achchuthan Sivapalan ◽  
Charles Jebarajakirthy
Keyword(s):  
Service Quality ◽  
Customer Loyalty ◽  
Measurement Model ◽  
Cross Sectional ◽  
Content Type ◽  
Customer Base ◽  
Quality Practices ◽  
Personal Interaction ◽  
Loyal Customer ◽  
Favorable Evaluation

Purpose Enhancing retailing service quality (RSQ) serves as a basic strategy for gaining competitive advantage in the retailing industry and enables retailers to make a loyal customer base. The purpose of this paper is to propose and empirically investigate a comprehensive mechanism for enhancing customer loyalty to retail stores via service quality practices. This study suggests information on retailers can be the antecedent of the RSQ and its dimensions, thereby proposing a comprehensive mechanism for enhancing customer loyalty to retailers. Design/methodology/approach The data were collected using questionnaire surveys from 2,375 customers of three main supermarkets in Sri Lanka. After testing the measurement model, two structural models were run to test hypotheses. Findings The findings showed that the RSQ positively influenced customer loyalty. From all the RSQ dimensions, the store’s physical aspects, personal interaction and policy had a significant influence on customer loyalty. The findings also demonstrated that information on retailers contributes to enhancing a customer’s favorable evaluation of the supermarket’s physical aspects, personal interaction and retailing policy. Research limitations/implications This study was conducted with supermarket customers in one country using the cross-sectional data. Hence, the model should be replicated among retail customers in other countries with the longitudinal data. Practical implications Practically, this study recommends to retailers which dimensions of service quality they need to focus to enhance customer loyalty to their business. The study furthermore recommends certain dimensions that need to be emphasized while retailers design their promotional and communication programs. Originality/value Information on retailers has been suggested as an antecedent for enhancing supermarkets’ service quality practices. Thus, this study proposes a comprehensive mechanism for enhancing customer loyalty to retailers via service quality practices.

The Role of Service Quality in Developing Customer Loyalty in the Banking Sector: A Case study of the Kingdom of Saudi Arabia

2014 ◽  
Vol 1 (1) ◽  
pp. 339
Author(s):  
Tariq Saeed Mian
Keyword(s):  
Saudi Arabia ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Customer Loyalty ◽  
Banking Sector ◽  
Business Environment ◽  
Extensive Literature ◽  
Kingdom Of Saudi Arabia ◽  
Customer Base ◽  
Loyal Customer

Maintaining a strong and loyal customer base is the objective of every organisation. However, in reality this is difficult to achieve in the current competitive environment. When the widespread challenges of the business environment are taken into account, organisations cannot simply plan to absorb new customers but instead adopt the strategy of preserving existing customers and promoting their loyalty to the organisation. This study examined customer loyalty in the banking sector in the Kingdom of Saudi Arabia (KSA). A theoretical model was constructed through an extensive literature review and by extracting the most relevant and important variables for customer loyalty. A questionnaire was used to collect data from customers of different banks. Regression results showed that service quality significantly influences customer satisfaction and customer trust. Furthermore, customer satisfaction and trust significantly affect customer loyalty towards banks. In this respect, service quality is imperative to maintain customer loyalty through customer satisfaction and trust. 

Driving Brand Equity With Radical Transparency

2017 ◽  
pp. 18-62 ◽  
Keyword(s):  
Business Model ◽  
Brand Equity ◽  
Positive Feedback ◽  
Perceived Quality ◽  
Brand Associations ◽  
Equity Model ◽  
Loyal Customers ◽  
Over Time

The main purpose of this chapter is to analyze the categories of brand equity assets through the prism of radical transparency. The results reveal that the brand equity requires investment and disappears over time if not maintained consistently with the selected business model and the company's values. The chapter is dedicated to systemize the theoretical and practical findings over the brand equity elements. Brand loyalty is the first element of the brand equity model. The benefits for the company which uses the radical transparency practices can be simply synthesized into one big advantage - satisfied and loyal customers who generate stable revenues and profits for the company in the long term. Radical transparency has a major impact on stimulating brand awareness as a factor that is particularly important in the sense that the brand must first enter into the considerations set. The company should be ready and open for cooperation with all interested parties and provide positive feedback whenever necessary. This enhances the perceived quality of the brand and the trust. The application of the radical transparency concept in the overall operation of the company enables the creation of a special set of brand associations that create long-lasting relationships with consumers, mixed with positive emotional mix that seals the success in the long term.

Origin of Cyber Warfare and How the Espionage Changed

2021 ◽  
pp. 145-153
Author(s):  
Maria Luisa Nardi
Keyword(s):  
Artificial Intelligence ◽  
International Relations ◽  
Technological Innovation ◽  
Digital Technology ◽  
New Technologies ◽  
Cyber Warfare ◽  
Individual Rights ◽  
Information Warfare ◽  
Political Field ◽  
Over Time

International politics is faced with new and vital issues, linked to aspects such as individual rights, the holding of democracy, the effects of worldwide policies, as well as the geopolitics of technology. The intertwining of technology and international relations is now a fact. Exploring the new and different political challenges posed by new technologies is a factor of transformation of the global society that influence on its actors. Today, an application of technological innovation, digital technology, and artificial intelligence is a steady political field. The focus of this work is to describe over time the notion of information warfare, which has matured and manifested into a form that has a colossal impact on how the contemporary wars are fought, but this has also resulted in the downgrading of strategic side of information warfare or cyber warfare to a decisive tactical force multiplier capable of turning the tides in war.

Improving Customer Relations through E-Commerce

2010 ◽  
pp. 688-693
Author(s):  
Alexander O. Rodriguez ◽  
Dorothy G. Dologite ◽  
Robert J. Mockler ◽  
Marc E. Gartenfeld
Keyword(s):  
Customer Relations ◽  
Electronic Data Interchange ◽  
Customer Relationship ◽  
Customer Base ◽  
Business Applications ◽  
Technological Advances ◽  
Data Interchange ◽  
Loyal Customer ◽  
New Business ◽  
Extensible Markup

Technological advances have been encountered by managers continually over the years. electronic data interchange system (EDI), extensible markup language (XML), e-mail, the Internet, and e-commerce are just a few that have contributed to the proliferation of new business applications in companies. This article focuses on customer relationship management (CRM) e-commerce applications. Customer relations are an important aspect of the success of any business. By strengthening relationships with customers, a company ultimately can gain a more loyal customer base, further strengthen its brand recognition, and help customers distinguish a company’s product from those of the competition.

scholarly journals Control and Coordination of Design-Driven Innovation Processes: Case Evidence from the Automotive Industry

2018 ◽  
Vol 30 (3) ◽  
pp. 75-94 ◽  
Author(s):  
Nico Peter Berhausen ◽  
Sof Thrane
Keyword(s):  
Technological Innovation ◽  
Automotive Industry ◽  
Technological Development ◽  
The Other ◽  
Control Mechanisms ◽  
Aesthetic Value ◽  
Technical Performance ◽  
Separate Control ◽  
Innovation Processes ◽  
Over Time

ABSTRACT The control and coordination of design and technological innovation pose a dilemma for design-driven organizations because the measurability of design and technological innovation differ. On one hand, a product's aesthetic value might increase if its design is separated from technological innovation and if design is controlled by means other than those used in technological innovation. On the other hand, tight integration is warranted because a product's design affects its cost, technical performance, and manufacturability. This dilemma is the focus of the paper. The paper contributes to extant literature in several ways. First, it conceptualizes control as a process that manages design and technological innovation through distinct, separate control mechanisms. Second, it analyzes and develops three modes of convergence through which the potentially contradictory concerns of design and technological development can be compared and evaluated. Finally, the paper suggests that coordination can be achieved through convergence processes that unfold and develop over time.

scholarly journals PENGARUH KUALITAS PRODUK, KUALITAS LAYANAN, DAN CITRA MEREK TERHADAP LOYALITAS NASABAH YANG DIMEDIASI OLEH KEPUASAN NASABAH (Studi pada Nasabah PT. BRI (Persero) Tbk. Yogyakarta)

2020 ◽  
Vol 7 (2) ◽  
pp. 123
Author(s):  
Lita Ningrum Afriani ◽  
Hendro Setyono
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Product Quality ◽  
Customer Loyalty ◽  
Brand Image ◽  
Primary Data ◽  
Quality Service ◽  
Loyal Customer ◽  
Number Of Customers ◽  
Loyal Customers

For companies, loyal customers mean a lot besides illustrates the amount of profitability obtained by loyal consumers can also show the image or image of the company in the public eye. Loyal customers can become partners in developing new products, because they maintain and defend and even use the services of existing companies. According to Darsono (2004) a loyal customer becomes a valuable asset for the company. Loyal customers will reduce the effort to find new customers, giving positive feedback to the company. Companies must be able to satisfy old customers and create new customers, if you want to win the competition. PT. BRI (Persero) Tbk. Yogyakarta must be able to answer the existing competition challenges. The population in this study are customers of Bank Rakyat Indonesia Yogyakarta and have been customers for at least one year. While the sample in this study is a portion of the number of customers from BRI Bank Yogyakarta. The sampling technique uses accidental sampling and purposive sampling. While the data used in the study are primary data, that is data obtained directly from respondents by the researchers themselves through questionnaires. Analysis tools using multiple linear regression The results of the analysis can be concluded that: Product quality has a significant effect on customer satisfaction. Service quality has a significant effect on customer satisfaction. Brand image does not significantly influence customer satisfaction. Product quality, service quality and brand image together significantly influence customer satisfaction. Product quality does not significantly influence customer loyalty. Service quality has a significant effect on customer loyalty. Brand image does not significantly influence customer loyalty. Product quality, service quality and brand image together significantly influence customer loyalty. Customer satisfaction significantly influences customer loyalty. Customer satisfaction mediates the effect of product quality on customer loyalty. Customer satisfaction does not mediate the effect of service quality on customer loyalty. Customer satisfaction does not mediate the effect of brand image on loyalty the customer.

scholarly journals Determining the Contact of Selected Human Resource Practices on Employee Job Retention in Pizza Max, Karachi

2021 ◽  
Vol 3 (2) ◽  
pp. 51-57
Author(s):  
Farhan Zeb ◽  
Nida Zehra ◽  
Aqsa Waqil
Keyword(s):  
Fast Food ◽  
Employee Retention ◽  
Research Study ◽  
Sampling Technique ◽  
Primary Data ◽  
Job Retention ◽  
Brand Name ◽  
Customer Base ◽  
Loyal Customer ◽  
Short Time

Fast food visage amplified challenges with the retention of employees. A newly established fast-food brand in a very short time since its commencement in 2009, Pizza Max has become the top brand name in Karachi even though facing tough and irresistible competition. Due to its extraordinary standards and exceptional service, Pizza Max already has a loyal customer base, and the brand is expanding each day with 8 branches across Karachi already. It also opened its branches in other cities of Pakistan. This research study is intended to getting an understandable and translucent view about employee job retention in diverse Pizza Max branches of Karachi. The prime intention of this research is to determine the contact and the end result of the selected factors on employee job retention in Pizza Max, Karachi. This research study brings a close-deduced representation of selected factors that align with employee retention. All Pizza max branches are tripped for primary data collection. The data was quantitatively collected with the help of survey questionnaires by using the probability random sampling technique. However, the data were analyzed via SPSS, and the outcomes were significant. The main reason for this research is to clarify the association and the result of the selected factors on employee job retention in Pizza Max. At the same time, findings show that the training has no association with employee retention in Pizza Max. However, pay and promotion have greatest association on employee retention in Pizza Max, Karachi. This research will help fast-food organizations enhance employee commitment with the organization along with helping future analysts and researchers.

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