scholarly journals Loyalty To SMEs: A Pipe Dream In The Current Economic Climate?

2015 ◽  
Vol 32 (1) ◽  
pp. 101 ◽  
Author(s):  
Johannes A. Wiid ◽  
Michael C. Cant ◽  
Z. Le Roux

<p>Small to medium enterprises (SMEs) plays a vital role in the growth and development of a country. It is therefore critical for any country, especially developing countries, to support and enhance the development of SMEs. Although the external support t is critical; SME’s needs to create and build its own loyal customer base for growth and sustainability. Loyal occurs when customers choose to use a particular store rather than others. A well maintained customer base can affect the SME’s profitability in a positive manner.</p><p><em> </em></p><p>Quantitative research was undertaken by means of a self-administered questionnaire to establish the perception of South African SME owners regarding loyalty. The study revealed that the main drive for creating loyal customers is good products and services as well as competitive prices. It is hoped that this information will help SMEs to attract and keep loyal customers as it is more cost effective to retain loyal customers than it is to obtain new customers.</p>

2017 ◽  
Vol 61 (11) ◽  
pp. 1341-1357 ◽  
Author(s):  
David Décary-Hétu ◽  
Olivier Quessy-Doré

Organizations involved in the sale of illicit products and services have been described as small, ephemeral, and local rather than global. Given their limited size, such organizations are often unable to attract large pools of customers, but it has been noted that organizations that manage to build a small but loyal customer base are likely to be more secure and to incur fewer risks of arrest and victimization. There has been little previous research into the loyalty of repeat buyers on Internet markets but a new technological innovation, cryptomarkets, makes it now more possible to track transactions between vendors and their customers. This article looks at the level of loyalty of cryptomarket repeat buyers by tracking their purchases over time. We find that, on average, customers make 60% of their purchases from the same vendor and that providing increased amounts of information to customers increases the loyalty of cryptomarket vendors’ customer base.


2017 ◽  
Vol 18 (0) ◽  
pp. 97-108 ◽  
Author(s):  
Souvik Roy ◽  
Amar Raju ◽  
Santanu Mandal

Internet has changed the way retailers do their business. They have gone electronic and are now termed as e-retailers. These e retailers face huge competition in securing their loyal customer base. In our study, we suggest that if e-retailers provide good information and system quality to their consumers and in turn show agility to resolve their issues, e-retailers may develop loyal customers. In our study, we propose a model to provide understanding of this process by studying the antecedents and consequences of e-retailers’ agility. Partial least squares were used for testing the proposed relationships. The empirical findings based on 222 completed responses suggest that information quality and system quality of e-retailer website can be a factor in consumers perceiving e-retailers to be agile. Also, this results in customer loyalty.


Author(s):  
Mohammad Adrian ◽  
Hendrati Dwi Mulyaningsih ◽  
Santi Rahmawati

This reasearch is conducted on MMSME (Micro Small Medium Enterprises) that are participated in the MMSME Syari’ah Mentoring Program by Academicians and Practitioners (PUSPA) organized by Bank Indonesia in Bandung. MMSME who participated in PUSPA program 2016 is MMSME that included in necessity entrepreneur where MMSME operated just to fullfil the life necessities. The purpose of this reasearch was to investigate the influence of the business mentoring on the MMSME performance in PUSPA program 2016. Researcher used quantitative research method. Data were analyzed using simple regression analysis and descriptive-causal analysis. The result showed that business mentoring affect the performance of MMSME that participated in PUSPA Program 2016. Based on the calculation, coefficient of determination (R2) can be seen the influence of business mentoring variable (X) on the performance (Y) is 74%. While the remaining 26% is influenced by other factors such as entrepreneurship competence and human resources.


Author(s):  
Elsa Nanda Utami ◽  
Hendrati Dwi Mulyaningsih

This reasearch is conducted on MSME (Micro Small Medium Enterprises) that are participated in the MSME Syari’ah Mentoring Program by Academition and Practitioners (PUSPA) organized by Bank Indonesia in Bandung. MSME who participated in PUSPA program 2016 is MSME that included in necessity entrepreneur where MSME operated just to fullfil the life necessities. This program aims to improve the competence of entrepreneurship owned by MSME in term of knowledge, attitudes, and skills. Increased in the entrepreneurial comptence will have an impact on MSME perfomance both on financial term by the increase in income and non-financial term namely by the increased of the knowledge and skills like simple accounting, managing the production process, how to market the product, and know the procedures for obtaining the venture capital. The purpose of this reasearch was to investigate the influence of the entrepreneurial competence on the MSME performance in PUSPA program 2016.Researcher used quantitative research method. This research use sampling technique on non-probability sampling that is saturated sampling because the members of population less than 30 people and the entire population is a sample. Total sample in this research is 20 respondents. Data collecting in this research is done by distributing questionarries to all respondents that is MSME that pariticaped in PUSPA program 2016. Data were analyzed using simple regression analysis and descriptive-causal analysis.The result showed that entrepreneurial competenec affect the performance of MSME that participated in PUSPA Program 2016. Based on the calculation, coefficent of determination (R2) can be seen the influence of entrepreneurial compentence variable (X) on the performance (Y) is 61.7%. While the remaining 38.3 is influenced by other factors such as mentoring, motivation, and human resources.


Author(s):  
Mohammad Adrian ◽  
Santi Rahmawati

This reasearch is conducted on MSME (Micro Small Medium Enterprises) that are participated in the MSME Syari’ah Mentoring Program by Academition and Practitioners (PUSPA) organized by Bank Indonesia in Bandung. MSME who participated in PUSPA program 2016 is MSME that included in necessity entrepreneur where MSME operated just to fullfil the life necessities.The purpose of this reasearch was to investigate the influence of the business mentoring on the MSME performance in PUSPA program 2016.Researcher used quantitative research method. Data were analyzed using simple regression analysis and descriptive-causal analysis.The result showed that business mentoring affect the performance of MSME that participated in PUSPA Program 2016. Based on the calculation, coefficient of determination (R2) can be seen the influence of business mentoring variable (X) on the performance (Y) is 74%. While the remaining 26% is influenced by other factors such as entrepreneurship competence and human resources.  


2017 ◽  
Vol 867 ◽  
pp. 290-293 ◽  
Author(s):  
Kandasamy Jayakrishna ◽  
P. Sanjay Guar ◽  
R. Senthilkumar ◽  
Nagarajan Aathis

Development of prototypes draws major focus in contemporary manufacturing organisations. Sustainability analysis and comparison of the prototype manufacturing process plays a vital role in deciding the sustainability level of the product. Sustainability of prototyping depends on model building material and model building process. In this paper based on the customer requirements, Environmental Conscious Quality Function Deployment (ECQFD) was carried out. Increased lives, strength, reduced toxicity of material with biodegradability were the major outputs of ECQFD. Cambridge Engineering Selector (CES) and Grey Relation Analysis (GRA) were used for material selection. Wood, ABS, Poly Lactic acid (PLA) and Lead were selected as cost efficient materials for the case product. A CAD model of the case product was developed and subjected to Life Cycle Analysis (LCA) using solid works sustainability express for the above materials. Prototypes of the case products where produced by wood carving, casting, CNC Milling and 3D printing by considering all input parameters required across each process. LCA was conducted using GaBi for the above process and the results were compared. From this study, it was observed that the case product developed using PLA with 3D printing technology had very less impact on environment and is considered as the best and cost effective prototyping method.


2021 ◽  
Author(s):  
Hong Chang ◽  
De Qiang Yi ◽  
Yang Lv ◽  
Ming Zhao ◽  
Peng Liang Cao ◽  
...  

Abstract Effective stage-to-stage isolation is typically accomplished by setting a bridge plug in a properly cemented casing between stages. This isolation plays a vital role in a horizontal well multistage fracturing completion. Failure of isolation not only impacts the well productivity but also wastes fracturing materials. The challenges isolation failure poses for stimulation effectiveness include both detection and remediation. First, there has been historically no reliable and cost-effective solution to detect stage-to-stage isolation onsite. One may only start to realize this problem when inconsistent production is observed. Second, existing remedial actions are seldom satisfying in case of an isolation failure. Most commonly, a new plug is set to replace the failed one. However, because the perforation clusters of an unstimulated stage may create irregularities in well inside diameter (ID) (e.g., casing deformation or burr), there is a risk that the plug will be damaged or become stuck when it passes the perforation area. Also, when the plug passes a perforation cluster, the perforations start to take in the pump-down fluid, which can increase the difficulty of the pump-down job. A novel remedial action uses high-frequency pressure monitoring (HFPM) and diversion to solve both challenges. The stage isolation integrity is evaluated in quasi-real time by analyzing the water hammer after the pump shutdown. In the case of a plug failure, large-particle fracture diversion materials and techniques can establish temporary wellbore isolation through a quick and simple delivery process. To close the cycle, the effect of the diversion can be evaluated by HFPM, which can reveal the fluid entry point of the treatment fluid after diversion. The technique was applied to two cases in Ordos basin in which wellbore isolation failure interrupted the operation. The problem identification, development of the solution workflow, and observation from treatment analysis are discussed. In both cases, the stage-to-stage isolation was recovered, and the drilled sand body was successfully stimulated without involving costly and time-consuming well intervention. The stimulation operation of the entire well was successfully resumed in a timely manner.


2017 ◽  
Vol 35 (7) ◽  
pp. 842-857 ◽  
Author(s):  
Achchuthan Sivapalan ◽  
Charles Jebarajakirthy

Purpose Enhancing retailing service quality (RSQ) serves as a basic strategy for gaining competitive advantage in the retailing industry and enables retailers to make a loyal customer base. The purpose of this paper is to propose and empirically investigate a comprehensive mechanism for enhancing customer loyalty to retail stores via service quality practices. This study suggests information on retailers can be the antecedent of the RSQ and its dimensions, thereby proposing a comprehensive mechanism for enhancing customer loyalty to retailers. Design/methodology/approach The data were collected using questionnaire surveys from 2,375 customers of three main supermarkets in Sri Lanka. After testing the measurement model, two structural models were run to test hypotheses. Findings The findings showed that the RSQ positively influenced customer loyalty. From all the RSQ dimensions, the store’s physical aspects, personal interaction and policy had a significant influence on customer loyalty. The findings also demonstrated that information on retailers contributes to enhancing a customer’s favorable evaluation of the supermarket’s physical aspects, personal interaction and retailing policy. Research limitations/implications This study was conducted with supermarket customers in one country using the cross-sectional data. Hence, the model should be replicated among retail customers in other countries with the longitudinal data. Practical implications Practically, this study recommends to retailers which dimensions of service quality they need to focus to enhance customer loyalty to their business. The study furthermore recommends certain dimensions that need to be emphasized while retailers design their promotional and communication programs. Originality/value Information on retailers has been suggested as an antecedent for enhancing supermarkets’ service quality practices. Thus, this study proposes a comprehensive mechanism for enhancing customer loyalty to retailers via service quality practices.


Materials ◽  
2018 ◽  
Vol 11 (12) ◽  
pp. 2592 ◽  
Author(s):  
Funeka Matebese ◽  
Raymond Taziwa ◽  
Dorcas Mutukwa

P-type wide bandgap semiconductor materials such as CuI, NiO, Cu2O and CuSCN are currently undergoing intense research as viable alternative hole transport materials (HTMs) to the spiro-OMeTAD in perovskite solar cells (PSCs). Despite 23.3% efficiency of PSCs, there are still a number of issues in addition to the toxicology of Pb such as instability and high-cost of the current HTM that needs to be urgently addressed. To that end, copper thiocyanate (CuSCN) HTMs in addition to robustness have high stability, high hole mobility, and suitable energy levels as compared to spiro-OMeTAD HTM. CuSCN HTM layer use affordable materials, require short synthesis routes, require simple synthetic techniques such as spin-coating and doctor-blading, thus offer a viable way of developing cost-effective PSCs. HTMs play a vital role in PSCs as they can enhance the performance of a device by reducing charge recombination processes. In this review paper, we report on the current progress of CuSCN HTMs that have been reported to date in PSCs. CuSCN HTMs have shown enhanced stability when exposed to weather elements as the solar devices retained their initial efficiency by a greater percentage. The efficiency reported to date is greater than 20% and has a potential of increasing, as well as maintaining thermal stability.


Author(s):  
Tariq Saeed Mian

Maintaining a strong and loyal customer base is the objective of every organisation. However, in reality this is difficult to achieve in the current competitive environment. When the widespread challenges of the business environment are taken into account, organisations cannot simply plan to absorb new customers but instead adopt the strategy of preserving existing customers and promoting their loyalty to the organisation. This study examined customer loyalty in the banking sector in the Kingdom of Saudi Arabia (KSA). A theoretical model was constructed through an extensive literature review and by extracting the most relevant and important variables for customer loyalty. A questionnaire was used to collect data from customers of different banks. Regression results showed that service quality significantly influences customer satisfaction and customer trust. Furthermore, customer satisfaction and trust significantly affect customer loyalty towards banks. In this respect, service quality is imperative to maintain customer loyalty through customer satisfaction and trust. 


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