Optimizing Millennials’ Communication Styles

2011 ◽  
Vol 74 (1) ◽  
pp. 22-44 ◽  
Author(s):  
Jackie L. Hartman ◽  
Jim McCambridge
Keyword(s):  
Conflict Management ◽  
Team Building ◽  
Building Blocks ◽  
The United States ◽  
Communication Style ◽  
Communication Styles ◽  
Active Listening ◽  
Communication Effectiveness ◽  
Business Educators ◽  
Audience Analysis

Millennials, those individuals born between 1980 and 2000, compose the largest cohort of college students in the United States. Stereotypical views of millennials characterize them as technologically sophisticated multitaskers, capable of significant contributions to tomorrow’s organizations, yet deficient in communication skills. This article offers insights for business educators to help millennials understand the influence of communication styles when optimizing communication effectiveness. Developing style-typing and style-flexing skills can serve as building blocks for millennials’ subsequent interpersonal skill development in key areas such as audience analysis, active listening, conflict management and negotiation, and effective team building. An in-class exercise highlighting communication style-typing and style-flexing is included.

Empathy as an essential skill for talent development consultants

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Rose Helens-Hart ◽  
Craig Engstrom
Keyword(s):  
Soft Skills ◽  
Talent Development ◽  
Communication Style ◽  
Active Listening ◽  
Soft Skill ◽  
Content Type ◽  
Business Educators ◽  
Development Professionals ◽  
Audience Adaptation ◽  
The Ideal

Purpose This study aims to present empathy as an ideal characteristic of consultants for talent development (CTD). It provides a contextualized look at how empathy manifests in CTD practice and offers practical guidance for improving CTD empathy skills, and thus their performance in the corporate classroom. Design/methodology/approach In total, 34 interviews with talent development professionals were analyzed using a qualitative coding process. Findings Apart from functional and industry knowledge, a collection of soft skill themes emerged from the analysis, including active listening, perspective taking, audience adaptation and communication style. These themes coalesced around the construct of empathy and provided a framework with which to understand how empathy is expressed and leveraged in talent development consulting. Originality/value While business research has explored the importance of empathy in some workplaces, to the knowledge, this is the first study focusing on the empathy of CTDs. In addition, literature paints a fractured and anecdotal picture of soft skills for the ideal consultant. This research helps CTDs, those who hire them and business educators target essential skills for facilitating workplace learning.

scholarly journals Call them COVIDiots: Exploring the effects of aggressive communication style and psychological distance in the communication of COVID-19

2021 ◽  
pp. 096366252198919
Author(s):  
Haoran Chu ◽  
Shupei Yuan ◽  
Sixiao Liu
Keyword(s):  
Social Norm ◽  
Distance Perception ◽  
Negative Influence ◽  
Public Understanding ◽  
Communication Style ◽  
Communication Styles ◽  
Positive Outcomes ◽  
The Public ◽  
Aggressive Communication ◽  
Close Distance

This study examined the influences of perceived distance to communicator on the effects of aggressive style (i.e. personal attacks and intense languages) in communicating scientific issues such as COVID-19 to the public. With a multi-site experiment ( N = 464), we found that aggression led to a heightened violation of expected social norm regarding communication styles. However, the interpretation of violation varied depending on the individual’s perceived distance to the communicator. Close distance articulated the urgency and severity of COVID-19 risks conveyed with aggression, which further increased compliance with the message. Far distance perception amplified aggression’s negative influence on writer likeability. The findings showed that aggressive communication may generate positive outcomes when dealing with public understanding of scientific issues such as COVID-19, but communicators need to build a closer connection with their audience.

The Creation and Validation of Active Cooperative Behavior Scales for Nurses

2021 ◽  
pp. JNM-D-20-00075
Author(s):  
Matthew Alexander ◽  
Kristin Alyssa Horan
Keyword(s):  
Factor Analysis ◽  
Conflict Management ◽  
Cooperative Behavior ◽  
Hierarchical Regression ◽  
Active Listening ◽  
Positive Outcomes ◽  
Healthcare Settings ◽  
Online Panel ◽  
Cooperative Behaviors ◽  
Acceptable Internal Consistency

Background and PurposeGeneral conflict management instruments are employed in healthcare settings despite their lack of focus on active and cooperative behaviors which are linked to positive outcomes. The purpose of this study is to create and validate active cooperative behavior scales for nurses.MethodsTwo convenience samples were collected via an online panel and a public registry of nurses to create and validate the new scales using factor analysis, and hierarchical regression in a nursing/healthcare sample.ResultsThe newly created active cooperative behavior scales (ACBS) showed acceptable internal consistency and explained more variance on job satisfaction than a commonly used compromising subscale.ConclusionsThe ACBS can assist currently practicing nurses and hospitals in identifying easily implementable behaviors, active listening, appropriate assertiveness, and brainstorming, that lead to effective conflict management.

scholarly journals Gaya Komunikasi Sales Promotion Girl Suzuya Mall Bireuen

2021 ◽  
Vol 15 (1) ◽  
pp. 42-62
Author(s):  
Sitti Thursina ◽  
Anismar Anismar ◽  
Ratri Candrasari
Keyword(s):  
Nonverbal Communication ◽  
Participant Observation ◽  
Qualitative Approach ◽  
Sales Promotion ◽  
Communication Process ◽  
Communication Style ◽  
Communication Styles ◽  
Data Presentation ◽  
Ideal Body ◽  
Depth Interviews

The purpose of this study is to describe verbal and nonverbal communication styles as well as obstacles in the communication process carried out by SPG. This study uses a qualitative approach. Data collection techniques are passive participant observation, in-depth interviews, and documentation. Informants were determined using a purposive technique. Data analysis was carried out through several stages, namely data reduction, data presentation, conclusion drawing, and verification. The results of this study indicate that the communication style used by SPGs is more dominated by nonverbal communication such as showing friendly facial expressions, eye contact with consumers, ideal body posture, matching clothes and make-up, managing physical closeness with consumers, and using time as good as possible. AbstrakTujuan penelitian ini adalah mendiskripsikan gaya komunikasi verbal dan nonverbal serta hambatan-hambatan dalam proses komunikasi yang dilakukan oleh seorang SPG. Penelitian ini menggunakan pendekatan kualitatif. Teknik pengumpulan data berupa observasi partisipan pasif, wawancara mendalam, dan dokumentasi. Cara penentuan informan menggunakan teknik purposive. Dalam menganalisis data peneliti melalui beberapa tahap yaitu reduksi data, penyajian data, penarikan kesimpulan, dan verifikasi. Hasil dari penelitian ini menunjukkan bahwa gaya komunikasi yang dilakukan oleh para SPG lebih didominasi oleh komunikasi nonverbal seperti menunjukkan ekspresi wajah yang ramah, kontak mata dengan konsumen, postur tubuh yang ideal, pakaian dan riasan yang senada, mengatur kedekatan fisik dengan konsumen, dan penggunaan waktu sebaik mungkin.

scholarly journals Rhetorical questions as aggressive, friendly or sarcastic/ironical questions with imposed answers

ExELL ◽  
2020 ◽  
Vol 8 (1) ◽  
pp. 68-82
Author(s):  
Džemal Špago
Keyword(s):  
Common Ground ◽  
Peer To Peer ◽  
The Other ◽  
Communication Style ◽  
Communication Styles ◽  
Social Standing ◽  
Frequency Of Use ◽  
Different Types ◽  
Rhetorical Questions

AbstractRhetorical questions (RQs), as a cross-breed of questions and statements, represent an effective tool in putting forward the Speaker’s ideas, as well as influencing the ideas and opinions of other people. Because of their communicative effectiveness and multifunctionality, they are frequently used in different contexts and for different purposes, and, as such, they represent an interesting topic for further research. The aim of this paper is threefold: (i) to explore the nature of the implied answer to RQs, (ii) to offer a classification of RQs based on the Speaker’s communication style, and (iii) to examine whether (or to what extent) the Speaker-Addressee relationship (peer-to-peer, superior-to-inferior, inferior-to-superior) influences the selection and frequency of use of different types of RQs. Using Stalnaker’s (2002) model of Common Ground and Caponigro and Sprouse’s (2007) concepts of Speaker’s and Addressee’s Beliefs, the author redefines the nature of the answers implied by RQs, claiming that they are imposed on the Addressee rather than mutually recognized as obvious. Based on the model of communication styles as defined by Yuan et al. (2018), RQs are classified into aggressive, friendly and sarcastic/ironical questions with imposed answers. The analysis of the corpus, which consisted of 275 RQs taken from ten American movie scripts, showed that friendly RQs are more common than the other two types, and that, in instances where one of the interlocutors is in a superior position, superior-to-inferior RQs are by far more common than vice versa. The finding that RQs asked by inferiors make up less than a third of RQs occurring between interlocutors with different social standing is in line with the view that answers to RQs are imposed on Addressees.

Electron-Doped High Tc Superconductors

MRS Bulletin ◽  
1990 ◽  
Vol 15 (6) ◽  
pp. 60-67 ◽  
Author(s):  
M. Brian Maple
Keyword(s):  
High Temperature ◽  
High Temperature Superconductivity ◽  
High Temperature Superconductors ◽  
Building Blocks ◽  
The United States ◽  
Charge Carriers ◽  
Critical Temperatures ◽  
High Tc ◽  
Prevailing View ◽  
Identical Crystal

Since the discovery of high temperature superconductivity in layered copper-oxide compounds in the latter part of 1986, an enormous amount of research has been carried out on these remarkable materials. Prior to 1989, the prevailing view was that the charge carriers responsible for superconductivity in these materials were holes that move through conducting CuO2 planes. The CuO2 planes are the basic building blocks of the crystal structures of all the presently known oxides with superconducting critical temperatures Tc greater than ~30 K. Recently, new superconducting materials have been discovered in Japan and the United States in which the charge carriers involved in the superconductivity appear to be electrons, rather than holes, that reside within the conducting CuO2 planes. These findings could have important implications regarding viable theories of high temperature superconductivity as well as strategies for finding new high temperature superconductors.The new electron-doped materials have the chemical formula Ln2-xMxCuO4-y and exhibit superconductivity with superconducting critical temperatures Tc as high as ~25 K for x ≍ 0.15 and y ≍ 0.02. Superconductivity has been discovered for M = Ce and Ln = Pr, Nd, Sm, and Eu, and for M = Th and Ln = Pr, Nd, and Sm. A related compound with the identical crystal structure, Nd2CuO4-x-y Fx, has also been found to display superconductivity withTc ≍ 25 K. Recently, it has been observed that superconductivity with Tc ≍ 25 K can even be induced in nonsuperconducting Nd2-xCexCuO4-y compounds by substituting Ga or In for Cu. Thus, it appears that the CuO2 planes can be doped with electrons, rendering the Ln2CuO4-y parent compounds metallic and superconducting, by substituting electron donor elements at sites within, as well as outside, the CuO2 planes; i.e., by substituting (1) Ce4+ or Th4+ ions for Ln3+ ions; (2) F1- ions for O2- ions; and (3) Ga3+ or In3+ ions for Cu2+ ions.

Business and Technology Educators

2018 ◽  
pp. 471-484
Author(s):  
Vicki Donne ◽  
Mary A. Hansen
Keyword(s):  
United States ◽  
Technology Integration ◽  
Assistive Technology ◽  
The United States ◽  
Business Educators ◽  
Instructional Activities ◽  
Use Of Technology ◽  
Technology Educators ◽  
K 12 ◽  
Students With A Disability

Business educators face the challenge of operationalizing the global converging initiatives of technology integration and inclusion of students with a disability in K-12 education. A survey of business educators was conducted to ascertain how they were implementing these initiatives in the United States. Results indicated that business educators received little training and felt moderately prepared to teach students with a disability. Inclusion occurred in all courses taught and some differentiated instructional activities and assessments were utilized. Findings indicated additional training in the use of technology and assistive technology are needed.

Cultural Communications of Mainland United States-Based Organizations and Their Hawaiian Workforces

2020 ◽  
pp. 173-190
Author(s):  
Erik S. Wright ◽  
Rose Baker
Keyword(s):  
United States ◽  
Cultural Values ◽  
Cultural Differences ◽  
The United States ◽  
Cultural Analysis ◽  
Communication Styles ◽  
Great Success ◽  
Melting Pot ◽  
Unique Challenge ◽  
Doing Business

The Hawaiian Islands are a diverse melting pot of people, cultures, and languages that make doing business in the state a unique challenge for organizations based on the mainland United States. While Hawaii is indeed the 50th state in the union, culturally they are more closely aligned with Asia and other Polynesian cultures than the United States as a whole. Doing business in Hawaii can often feel as though one is doing business in a foreign country, a place where one only partially speaks the language. Understanding these cultural differences and shaping communication styles to align with the cultural values of the Hawaiian sub-culture is essential to success for any organization planning to start operations in Hawaii. Through a process of cultural analysis, organizations can more effectively manage change within their operations and engage their Hawaiian workforces with great success.

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