scholarly journals Conceptualizing resource integration as an embedded process: Matching, resourcing and valuing

2018 ◽  
Vol 19 (1) ◽  
pp. 65-84 ◽  
Author(s):  
Angela Caridà ◽  
Bo Edvardsson ◽  
Maria Colurcio
Keyword(s):  
Qualitative Research ◽  
Service Research ◽  
Research Approach ◽  
Resource Integration ◽  
Strong Linkage ◽  
Extant Literature ◽  
Service Ecosystems ◽  
Per Se ◽  
Embedded Process ◽  
New Framework

The strong linkage between the creation of value and the actors’ resource-integrating efforts forces academics and practitioners to understand how value stems from resource integration (RI). This article analyses RI as an embedded process within the wider process of interactive value formation. The study is conceptual in nature and adopts a qualitative research approach and an empirical contextualization strategy. It provides a granular perspective on RI and proposes a framework that depicts RI as a process that shapes and results from a complex service context through a sequence of three phases: matching, resourcing and valuing. The article, particularly the suggested new framework, contributes to the extant literature on RI in service research; it reconceptualizes RI as process per se that is embedded in actors’ value co-creation efforts and offers the opportunity to reflect on this process as a fundamental enabler in value-creating service ecosystems.

scholarly journals Ownership and board structures to ensuring effective corporate governance through ownership and board control systems

2012 ◽  
Vol 9 (2) ◽  
pp. 343-354 ◽  
Author(s):  
Monia Castellini ◽  
Otuo Serebour Agyemang
Keyword(s):  
Qualitative Research ◽  
Corporate Governance ◽  
Control Systems ◽  
Research Approach ◽  
Governance Mechanisms ◽  
Extant Literature ◽  
Good Corporate Governance ◽  
Corporate Governance Mechanisms ◽  
Governance Practices ◽  
Ownership Control

In order to promote accountability, probity and transparency, corporations must indulge in good corporate governance practices. This paper reviews extant literature on corporate governance; construct a framework that links corporate governance mechanisms to good corporate governance through board and ownership control systems and thereafter, develops a testable proposition. It also indicates ways in which the various variables in the framework can be measured. The principal recommendation is since most of the variables in the framework cannot be measured quantitatively, this paper recommends corporate governance investigators to adhere to qualitative research approach.

P051 USING A HUMAN-CENTERED QUALITATIVE RESEARCH APPROACH FOR DEVELOPING IBD EDUCATIONAL VIDEOS DELIVERED THROUGH SOCIAL MEDIA

2020 ◽  
Vol 158 (3) ◽  
pp. S108-S109
Author(s):  
Carine Khalil ◽  
Welmoed van Deen ◽  
Taylor Dupuy ◽  
Nirupama Bonthala ◽  
Christopher Almario ◽  
...  
Keyword(s):  
Qualitative Research ◽  
Social Media ◽  
Research Approach ◽  
Educational Videos

Management of Records in Adapted Buildings as Records Centres in Zimbabwe

Mousaion ◽  
2018 ◽  
Vol 35 (3) ◽  
Author(s):  
Samson Mutsagondo ◽  
Getrude Maduyu ◽  
Godfrey Tsvuura
Keyword(s):  
Qualitative Research ◽  
Case Study Research ◽  
Research Approach ◽  
Records Management ◽  
Personal Observation ◽  
Structured Interviews ◽  
Design Data ◽  
Professional Management ◽  
The Government

This paper discusses the challenges of records management that arise from the use of adapted buildings as records centres in Zimbabwe, despite the advantages of using such buildings. A qualitative research approach was used as well as a case study research design. Data were collected from seven officers of the Gweru Records Centre through semi-structured interviews. Personal observation was used to triangulate findings from interviews. It was found that the use of adapted buildings as records centres was a cheaper and quicker way of establishing records centres throughout the country. However, a number of preservation, security and management challenges cropped up as the conditions of the buildings and the environment of the adapted buildings were not conducive to the proper and professional management of records. This study is important in that it explores the prospects and challenges of using adapted buildings as records centres in Zimbabwe, an area that has not been researched by many authors. This provokes archival authorities and the government to seriously consider establishing purpose-built records and archival centres.

scholarly journals Barriers for the Sustainable Development of Entertainment Tourism in Macau

2019 ◽  
Vol 11 (7) ◽  
pp. 2145 ◽  
Author(s):  
Jian Ming Luo ◽  
Chi Fung Lam ◽  
Ben Haobin Ye
Keyword(s):  
Qualitative Research ◽  
Sustainable Development ◽  
Tourism Industry ◽  
Marketing Management ◽  
Research Approach ◽  
The Sustainable Development

Entertainment tourism is attracting attention from the industry and the academics. This study aimed to discover the barriers for the development of entertainment tourism in Macau from the industry’s perspective. A qualitative research approach was used to collect data from the entertainment tourism industry. Results show that policies and regulations, economy, marketing, management, government attitude, expertise and manpower, facilities and attractions as well as infrastructure problems are the main barriers for the development of entertainment tourism. Implications and suggestions for entertainment tourism practitioners are provided.

Disability and Social Exclusion

2017 ◽  
Vol 29 (1) ◽  
pp. 22-43 ◽  
Author(s):  
Elina I. Tobias ◽  
Sourav Mukhopadhyay
Keyword(s):  
Qualitative Research ◽  
Focus Group ◽  
Social Exclusion ◽  
Lived Experiences ◽  
Research Approach ◽  
Focus Group Discussions ◽  
Group Discussions ◽  
Daily Lives ◽  
Community Activities ◽  
Individual Interviews

This article explores the experiences of social exclusion of individuals with visual impairment (IWVI) as they negotiate their daily lives in their homes and societal settings in the Oshana and Oshikoto regions of Namibia. Employing qualitative research approach, this research tried to better understand the lived experiences of IWVI. Nine IWVI with ages ranging from 30 to 90 years were initially engaged in focus group discussions, followed by semi-structured in-depth individual interviews. The findings of this research indicated that IWVI experience exclusion from education, employment and social and community participation as well as relationships. Based on these findings, we suggest more inclusive policies to address social exclusion of IWVI. At the same time, this group of individuals should be empowered to participate in community activities to promote interaction with people without visual impairments.

ANALYSIS OF IMPLEMENTATION OF VIRTUAL MONEY AS AN EXCHANGE TO MEET NEEDS IN THE CLASS I ROUTINE, DEPOK

2020 ◽  
Vol 3 (2) ◽  
pp. 63-78
Author(s):  
Ejo Imandeka ◽  
Agung Agung
Keyword(s):  
Qualitative Research ◽  
Class I ◽  
Research Approach ◽  
Detention Center ◽  
Detention Centers ◽  
The Media

This study aims to analyze the form of application of virtual money as a medium of exchange in meeting the needs of the Class I detention center in Depok as an effort to optimize the duties and functions of detention centers in the service, maintenance and security of prisoners. As well as knowing what obstacles are experienced and are expected to find solutions. This research uses a qualitative research approach. Based on the results of research conducted by researchers, the application of virtual money as a medium of exchange has been implemented since August 2019, virtual money has been used by all prisoners and prisoners, one virtual accounts are used by one person and no one is the same, the media for using virtual money is the e-pass card and the corresponding fingerprint, and there are minimum and maximum limits on the amount of balances that can be stored in one virtual account. To optimize the application of virtual money as a medium of exchange, all parties must integrate each other in its application, coordinate with the parties responsible for maintaining facilities and operations, and be committed to improving services for meeting needs.

Service journey quality: conceptualization, measurement and customer outcomes

2021 ◽  
Vol 32 (6) ◽  
pp. 1-27
Author(s):  
Elina Jaakkola ◽  
Harri Terho
Keyword(s):  
Service Quality ◽  
Service Delivery ◽  
Customer Loyalty ◽  
Financial Services ◽  
Three Dimensions ◽  
Service Research ◽  
Research Approach ◽  
Critical Determinant ◽  
Content Type

PurposeThe quality of the customer journey has become a critical determinant of successful service delivery in contemporary business. Extant journey research focuses on the customer path to purchase, but pays less attention to the touchpoints related to service delivery and consumption that are key for understanding customer experiences in service-intensive contexts. The purpose of this study is to conceptualize service journey quality (SJQ), develop measures for the construct and study its key outcomes.Design/methodology/approachThe study uses a discovery-oriented research approach to conceptualize SJQ by synthesizing theory and field-based insights from customer focus group discussions. Next, using consumer survey data (N = 278) from the financial services context, the authors develop measures for the SJQ. Finally, based on an additional survey dataset (N = 239), the authors test the nomological validity and predictive relevance of the SJQ.FindingsSJQ comprises of three dimensions: (1) journey seamlessness, (2) journey personalization and (3) journey coherence. This study demonstrates that SJQ is a critical driver of service quality and customer loyalty in contemporary business. This study finds that the loyalty link is partially mediated through service quality, indicating that SJQ explains loyalty above and beyond service quality.Research limitations/implicationsSince service quality only partially mediates the link between service journey quality and customer loyalty, future studies should examine alternative mediators, such as customer experience, for a more comprehensive understanding of the performance effects.Practical implicationsThe study offers concrete tools for service managers who wish to understand and develop the quality of service journeys.Originality/valueThis study advances the service journey concept, demonstrates that the quality of the service journey is a critical driver of customer performance and provides rigorous journey constructs for future service research.

Character Education Based On Local Wisdom: Exploring The "Dongkrek Dance" Culture As An Effort To Internalize Character Values In Learning Arts In Elementary Schools

2021 ◽  
Vol 12 (2) ◽  
pp. 283-296
Author(s):  
Restu Yulia Hidayatul Umah
Keyword(s):  
Qualitative Research ◽  
Elementary Schools ◽  
Character Education ◽  
Descriptive Analysis ◽  
Research Approach ◽  
Main Character ◽  
Dance Culture ◽  
Library Research

Character education is considered the best solution to produce excellent students in character, personality and uphold the nation's noble values. Through local wisdom in each area, such as the Dongkrek dance culture, it is important to understand and improve character education in students. Therefore, it is necessary to explore more deeply character education based on local wisdom by exploring the Dongkrek dance culture to internalize character values in learning art in elementary schools. This study aims to describe the character education of Dongkrek dance and efforts to internalize it in learning arts in elementary schools. This research is qualitative research using descriptive analysis and a library research approach. Five main character educations are explored in the Dongkrek dance, including religion, cooperation, nationalism, independence, and integrity. Meanwhile, efforts to internalize it into art learning are by understanding the contents of the dance, performing, and developing the Dongkrek dance into a show.

Sign in / Sign up

Export Citation Format

Share Document