Automation in the Home: The Development of an Appropriate System Representation and its Effects on Reliance
To achieve an appropriate level of reliance on an automated system, the operator must have an accurate system representation such that he/she is aware of the capabilities and limitations of the system. The appropriate use of an automated system can lead to optimal performance by the human-machine dyad. This study investigates the relationship between an accurate system representation and behaviors associated with human-automation interaction (e.g., reliance). Furthermore, age-related effects are also included in the investigation. A cooking memory aid (Cook's Collage) is used as an automated aid that keeps track of the ingredients used in a specific recipe. Participants are asked to interact with the automated device for 5 sessions (each on different days). Tasks are structured to simulate those in a real kitchen. Preliminary results suggest that that there is a different pattern of interaction with the aid as a function of age. Older adults tend to rely on the aid for real-time feedback while younger adults use the aid as a verification tool that they have executed the recipe as desired.