Usability of Biometric Iris-Capture Methods in Self-Service Applications
Biometric technologies are gaining wide acceptance as a means of securely establishing individual identity. Common biometric modalities include recognition of fingerprints, faces, and irises. However, increased adoption of biometric technologies poses a significant challenge to users within a public setting. Users generally have little prior experience using biometric devices and prior evaluations have not systematically evaluated device usability with this naïve population. We tested an array of biometric modalities and methods both staffed and unstaffed use-case scenarios with a representative naïve subject population. Here we report on the usability of three iris collection methods: user-controlled, operator-controlled, and mechanically-controlled. Biometric performance was strongly determined by subjects’ ability to correctly position and gaze at the iris device. Performance was poorest for the user-controlled method. Usability issues are the main differentiators of iris collection methods for a naïve user population.