Customer Service at the Checkout: Relating Productivity, Ergonomics, and Front-End Management Issues

1994 ◽  
Vol 38 (10) ◽  
pp. 673-677
Author(s):  
Mark S. Hoffman
Keyword(s):  
Customer Service ◽  
Product Information ◽  
Repetitive Behaviors ◽  
The Past ◽  
Repetitive Tasks ◽  
Front End ◽  
Growing Body ◽  
The Impact ◽  
Management Issues

There has been a growing body of research over the past several years exploring repetitive behaviors of cashiers in supermarket checkouts. These studies were designed to increase the knowledge about biomechanical and physiologic stressors on the cashier during their most repetitive tasks, scanning products, rather than understand the impact of these tasks on customer service. The research described in this paper summarizes results from over thirty recent studies to determine the corroboration of these findings with the biomechanical research. The results from these productivity analyses showed that when effects of staffing, mixes of transaction sizes and types of tendering are normalized, the Front Facing checkstand was the most productive during the most repetitive tasks, scanning and keying product information, and from the total transaction time. These findings are similar and support those previously reported in the biomechanical research on cashiers using scanners.

Archaeology of Everyday Life

2020 ◽  
Vol 49 (1) ◽  
pp. 373-390
Author(s):  
Cynthia Robin
Keyword(s):  
Everyday Life ◽  
Practice Research ◽  
Future Directions ◽  
Unique Position ◽  
The Past ◽  
Growing Body ◽  
How People Learn ◽  
New Literature ◽  
The Impact

Everyday life is critical in the constitution of selves and societies alike. Archaeology, with its attention to material and spatial remains, is in a unique position to further studies of everyday life, as ordinary materials and spaces formalize how people learn about themselves and their world. This review defines an archaeology of everyday life, examines its historical roots, synthesizes new literature on the topic, and outlines future directions. Although there is no established subfield called “everyday archaeology,” a rich and ever-growing body of recent research illustrates the impact of everyday life studies on archaeological interpretations and practice. Research on everyday life peoples the past in a way that few other paradigms do.

scholarly journals Website Based E-Commerce Waste Recycling Products

2021 ◽  
Vol 1 (2) ◽  
Author(s):  
Setyorini Setyorini ◽  
Syarif Hidayatullah ◽  
Ike Kusdyah Rachmawati
Keyword(s):  
Social Media ◽  
Customer Satisfaction ◽  
Customer Service ◽  
Product Information ◽  
Waste Recycling ◽  
Waste Material ◽  
Material Resource ◽  
Bank Managers ◽  
Waste Bank ◽  
The Impact

The use of websites and social media as sales engines has begun to develop in line with the advancement of e-commerce. The waste bank is a waste material resource that can be recycled and made into a usable product whose existence has been ongoing until now but does not yet have an online promotional media that suits your needs. Creating a website that is in accordance with the intended flow of needs so that the website can make it easier for waste bank managers to widely market recycled products and reach consumers nationally. Especially at the Garbage Bank Recycling Product Gallery, Mojo Sari village, Malang Regency. The waste bank recycling e-commerce website created will be able to solve customer service problems that have been complained of. The impact is the increased level of customer satisfaction with ease of viewing product information, ease of ordering, and payment processing.

Artificial Intelligence and the Transformation of Digital Education

2021 ◽  
pp. 24-41
Author(s):  
Nicholas Patterson ◽  
Dhananjay Thiruvady ◽  
Guy Wood-Bradley
Keyword(s):  
Artificial Intelligence ◽  
Learning Curve ◽  
Digital Literacy ◽  
Student Perspectives ◽  
Learning And Teaching ◽  
Digital Education ◽  
The Past ◽  
Repetitive Tasks ◽  
The Impact ◽  
Insight Into

This chapter explores the impact that artificial intelligence will make in the education sector and how it will transform the way in which both educators and students interact in the classrooms of the future. The chapter begins with an introduction into the digital education space as well as where artificial intelligence currently sits. When it comes to the transformation of education, the authors explore the educator and student perspectives to ensure both sides requirements are portrayed. Both stakeholders have an equally large learning curve and require more digital literacy than in the past; however, the transformation that artificial intelligence will bring to the table is that educators and students will likely not be trapped with repetitive tasks and can focus on being creative, learning, and teaching. The three elements they explore in this chapter will give insight into work previously completed, research being conducted, and future insights and observations.

scholarly journals Anemia and Blood Transfusions in Critically Ill Patients

2012 ◽  
Vol 2012 ◽  
pp. 1-7 ◽  
Author(s):  
M. Kamran Athar ◽  
Nitin Puri ◽  
David R. Gerber
Keyword(s):  
Intensive Care Unit ◽  
Intensive Care ◽  
Mortality Rate ◽  
Blood Cell ◽  
Critically Ill ◽  
Critically Ill Patients ◽  
Blood Transfusions ◽  
The Past ◽  
Growing Body ◽  
The Impact

Anemia is common in critically ill patients. As a consequence packed red blood cell (PRBC) transfusions are frequent in the critically ill. Over the past two decades a growing body of literature has emerged, linking PRBC transfusion to infections, immunosuppression, organ dysfunction, and a higher mortality rate. However, despite growing evidence that risk of PRBC transfusion outweighs its benefit, significant numbers of critically ill patients still receive PRBC transfusion during their intensive care unit (ICU) stay. In this paper, we summarize the current literature concerning the impact of anemia on outcomes in critically ill patients and the potential complications of PRBC transfusions.

scholarly journals Electronic prescription as a driver for digitalization in Finnish pharmacies

2021 ◽  
Vol 21 (1) ◽  
Author(s):  
Teijo Peltoniemi ◽  
Reima Suomi ◽  
Sirpa Peura ◽  
Markus N. Y. Lähteenoja
Keyword(s):  
Customer Service ◽  
Lead Time ◽  
New Technology ◽  
Community Pharmacies ◽  
Electronic Prescription ◽  
Over The Counter ◽  
The Past ◽  
Workflow Efficiency ◽  
The Impact ◽  
Electronic Prescriptions

Abstract Background Finnish community pharmacies have undergone digitalization during the past decade. The introduction of the electronic prescription has had a significant impact on pharmacy workflows, such as the dispensing process. This inevitably has significant sociotechnical implications. We examine the impact of digitalization on the dispensing process and the sociotechnical orientation of a pharmacy. Methods We utilize data collected in customer service situations in Finnish community pharmacies at two points in time: in the traditional workflow, when electronic prescriptions were not in use, and in the new direct dispensing workflow, which is the usual delivery model in the case of electronic prescriptions. We analyze this data in terms of changes in workflow efficiency. We also draw on existing literature to build a conceptual model for digitalization in the pharmacy sector from a sociotechnical standpoint. Results In the Finnish environment, the results, based on our study sample, show that with electronic prescriptions and the direct dispensing model, the delivery time for a single medication over the counter was reduced by 13%. The results also indicate that the process has become more predictable, as the variation in terms of the workflow lead time has decreased. Conclusions The results indicate that the dispensing process has become more efficient in terms of time and throughput as well as more technically oriented and predictable. From a sociotechnical perspective, the results indicate that the technical subsystem has strengthened, and pharmacies have adapted to the new technology in the dispensing process.

Whatever Is Willed Will Be

2012 ◽  
Vol 38 (10) ◽  
pp. 1235-1246 ◽  
Author(s):  
Erik G. Helzer ◽  
Thomas Gilovich
Keyword(s):  
The Past ◽  
Future Performance ◽  
Future Success ◽  
Growing Body ◽  
The Future ◽  
Within Subjects ◽  
Future Events ◽  
The Will ◽  
The Impact

Why do people neglect or underweight their past failures when thinking about their prospects of future success? One reason may be that people think of the past and future as guided by different causal forces. In seven studies, the authors demonstrate that people hold asymmetric beliefs about the impact of an individual’s will on past versus future events. People consider the will to be a more potent determinant of future events than events that happened in the past. This asymmetry holds between- and within-subjects, and generalizes beyond undergraduate populations. The authors contend that this asymmetry contributes to the tendency for people to remain confident about their future performance in domains in which they have largely failed in the past. This research thus contributes to a growing body of literature exploring how thoughts about events in the past differ from thoughts about the same events set in the future.

Prevalence of Bullwhip Effect in Hospitals

2008 ◽  
pp. 1077-1084
Author(s):  
Kannan Sethuraman ◽  
Devanath Tirupati
Keyword(s):  
Supply Chain ◽  
Supply Chains ◽  
Customer Service ◽  
Bullwhip Effect ◽  
The Other ◽  
Inventory Investment ◽  
Growing Body ◽  
Underlying Causes ◽  
The Impact ◽  
Detrimental Impact

Lee, et al. (1997b) state the impact of increased volatility as, “Distorted information from one end of the supply chain to the other can lead to excessive inventory investment, poor customer service, lost revenues, ineffective transportation, and missed production schedules.” Although there is a growing body of research on managing the bullwhip effect in manufacturingbased supply chains (Baganha & Cohen, 1998; Chen, Drezner, Ryan & Simchi-Levi, 2000; Chen, Ryan & Simchi-Levi, 1997; Metter, 1997), little research exists on its presence in service chains, and we are unaware of any reported research on this subject. In this chapter, we present several examples of distorted information in hospitals resulting in variability amplification and causing inefficiencies similar to the bullwhip effect. We highlight the underlying causes for this phenomenon and propose actions that can mitigate the detrimental impact of this distortion.

Fluorescent potentiometric dyes for membrane-potential imaging

1994 ◽  
Vol 52 ◽  
pp. 166-167
Author(s):  
Leslie M. Loew
Keyword(s):  
Membrane Potential ◽  
Single Cells ◽  
Quantitative Imaging ◽  
Optical Recording ◽  
Biological Processes ◽  
Major Focus ◽  
The Past ◽  
Excitable Systems ◽  
Major Application ◽  
The Impact

A major application of potentiometric dyes has been the multisite optical recording of electrical activity in excitable systems. After being championed by L.B. Cohen and his colleagues for the past 20 years, the impact of this technology is rapidly being felt and is spreading to an increasing number of neuroscience laboratories. A second class of experiments involves using dyes to image membrane potential distributions in single cells by digital imaging microscopy - a major focus of this lab. These studies usually do not require the temporal resolution of multisite optical recording, being primarily focussed on slow cell biological processes, and therefore can achieve much higher spatial resolution. We have developed 2 methods for quantitative imaging of membrane potential. One method uses dual wavelength imaging of membrane-staining dyes and the other uses quantitative 3D imaging of a fluorescent lipophilic cation; the dyes used in each case were synthesized for this purpose in this laboratory.

Perceived Burden of Informal Caregivers of a Chronically Ill Older Family Member

GeroPsych ◽  
2011 ◽  
Vol 24 (3) ◽  
pp. 143-154 ◽  
Author(s):  
Elmar Gräßel ◽  
Raffaela Adabbo
Keyword(s):  
Family Member ◽  
Informal Caregiver ◽  
Chronically Ill ◽  
Stress Model ◽  
The Past ◽  
Perceived Burden ◽  
Hypothetical Construct ◽  
Care Situation ◽  
The Impact ◽  
Further Development

The burden of caregivers has been intensively researched for the past 30 years and has resulted in a multitude of individual findings. This review illustrates the significance of the hypothetical construct of perceived burden for the further development and design of the homecare situation. Following explanations regarding the term informal caregiver, we derive the construct burden from its conceptual association with the transactional stress model of Lazarus and Folkman. Once the extent and characteristics of burden have been set forth, we then present the impact of perceived burden as the care situation. The question of predictors of burden will lead into the last section from which implications can be derived for homecare and relief of caregivers.

Soziale Disziplinierung im flexiblen Kapitalismus

2004 ◽  
Vol 34 (136) ◽  
pp. 339-356
Author(s):  
Tobias Wölfle ◽  
Oliver Schöller
Keyword(s):  
Social Welfare ◽  
Second Step ◽  
Social Rights ◽  
Federal Law ◽  
Capitalist Development ◽  
The Core ◽  
The Past ◽  
The Impact ◽  
Municipal Level

Under the term “Hilfe zur Arbeit” (aid for work) the federal law of social welfare subsumes all kinds of labour disciplining instruments. First, the paper shows the historical connection of welfare and labour disciplining mechanisms in the context of different periods within capitalist development. In a second step, against the background of historical experiences, we will analyse the trends of “Hilfe zur Arbeit” during the past two decades. It will be shown that by the rise of unemployment, the impact of labour disciplining aspects of “Hilfe zur Arbeit” has increased both on the federal and on the municipal level. For this reason the leverage of the liberal paradigm would take place even in the core of social rights.

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