The National Quality Campaign: A Study of its Impact on Industry

1989 ◽  
Vol 203 (4) ◽  
pp. 201-209
Author(s):  
P M Lascelles ◽  
B G Dale
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Senior Management ◽  
Total Quality ◽  
High Expectations ◽  
Related Information ◽  
British Industry ◽  
National Quality ◽  
Future Direction ◽  
Prime Target

This paper presents some findings, based on three studies funded by the Department of Trade and Industry, on the influence of the National Quality Campaign on British industry. The Campaign material has been relatively successful in reaching its prime target of senior management; the majority of respondents have found the material to be useful and believe that the Campaign has benefited their organization in terms of increased awareness of the importance of total quality management. It is also pointed out that people have high expectations of government in continuing to promote national awareness of quality management and disseminating quality-related information. The paper goes on to explore the possible future direction of the Campaign.

QUALITY MANAGEMENT IN TOURISM AND HOSPITALITY INDUSTRY

2005 ◽  
Vol 11 (1) ◽  
pp. 121-133
Author(s):  
Ana-Marija Vrtodušić Hrgović
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Hospitality Industry ◽  
Iso 9001 ◽  
Total Quality ◽  
National Quality ◽  
Quality Award ◽  
Tourism And Hospitality Industry ◽  
Tourism And Hospitality ◽  
National Quality Award

Snažna je konkurencija na tržištu uvjetovala razvoj novog pristupa upravljanju poznatog kao Upravljanje potpunom kvalitetom (TQM - Total Quality Management). Zbog važnosti koju kvaliteta ima u postizanju konkurentske prednosti i u hotelskoj su se industriji počeli primjenjivati sustavi upravljanja potpunom kvalitetom. Prilikom uvođenja ovih sustava hotelska poduzeća mogu koristiti različite pristupe koje će prilagoditi svojim uvjetima poslovanja. Pri tome se mogu koristiti tzv. "TQM standardi ili okviri" tj. nacionalni ili međunarodni standardi i nagrade za kvalitetu, a zbog svoje su široke primjene u radu dati okviri koje nudi međunarodni standard ISO 9001:2000 te modeli poslovne izvrsnosti Malcolm Baldrige National Quality Award i European Quality Award.

Characteristics of organizations not committed to total quality management

1997 ◽  
Vol 211 (5) ◽  
pp. 377-384 ◽  
Author(s):  
B G Dale
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Business Process ◽  
Management Style ◽  
Senior Management ◽  
Fire Fighting ◽  
Total Quality ◽  
Necessary Evil ◽  
Employee Responsibility

The focus of the paper is to examine the characteristics and behaviour of organizations that are not committed to the ideals of total quality management (TQM). In the five cases presented a number of conditions have helped to stifle the TQM initiative including: the lack of a plan, inadequate understanding of TQM, TQM seen as a necessary evil by senior management, inappropriate management style, poor channels of communication, no attempt to understand the needs and requirements of customers, proposals for improvement blocked by senior management, lack of integration between the ‘soft’ and ‘hard’ issues of quality management, a failure to understand the basics and linkages between concepts such as business process re-engineering, people empowerment and TQM, emphasis on quick-fix solutions and fire-fighting, and extending employee responsibility without adequate training. In turn these types of conditions have resulted in a lack of willingness by employees to participate in improvement initiatives and quality is seen as an added cost and something to be avoided.

Malcolm Baldrige National Quality Award (MBNQA) dimensions in Greek Tertiary Education System

2017 ◽  
Vol 1 (2) ◽  
pp. 436 ◽  
Author(s):  
Anastasiadis Lazaros ◽  
Anastasiadou Sofia ◽  
Iakovidis George
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Education System ◽  
Tertiary Education ◽  
Total Quality ◽  
Efqm Model ◽  
National Quality ◽  
Quality Award ◽  
Malcolm Baldrige ◽  
National Quality Award

<p>The European Foundation for Quality Management Excellence Model (EFQM Model) and Malcolm Baldrige National Quality Award Model (MBNQA model) are widely known models and are used as channels of Total Quality Management. MBNQA model can be applied by an organization or institution in order to implement the principles of Total Quality Management and to achieve excellence. In the present research the criteria of MBNQA model, such as Leadership, Strategic Planning, Customer Focus, Measurement, analysis, and knowledge management, Workforce focus, Process management. Results are recorded and the views of Pre-service teachers from ASPETE <strong>(<strong>School of Pedagogical &amp; Technological Education),</strong> </strong>Thessaloniki, Greece, are analyzed in light of these criteria, highlighting thus the Quality Assurance dimensions of the Greek Tertiary education system. 123 Pre-service teachers from ASPETE Thessaloniki participated in the survey. The strong as well as the problematic situations of the criteria of the MBNQA model were registered and analyzed. Furthermore, the reasons of the low performance and obstacles of the learning process were discussed and ways contributing to Continuous Improvement, that requires constant awareness and focus, were proposed. These points support the MBNQA model as an operational framework for Total Quality Management and also strengthen the results obtained in previous studies for the EFQM Model suggesting that quality award models actually provide a suitable framework for quality management.</p>

PENGARUH TOTAL QUALITY MANAGEMENT (TQM) TERHADAP KINERJA PERUSAHAAN MELALUI PERILAKU PRODUKTIF KARYAWAN PADA PT. TOMORROW’S ANTIQUES INDONESIA

2019 ◽  
Vol 1 (2) ◽  
pp. 1-20
Author(s):  
I Wayan Suartina ◽  
Ni Nyoman Adityarini Abiyoga Vena Swara ◽  
Ni Luh Sri Astiti
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Path Analysis ◽  
Quantitative Method ◽  
Descriptive Analysis ◽  
Company Performance ◽  
Total Quality ◽  
Analysis Technique ◽  
Z Value

This study aims to determine the effect of Total Quality Management (TQM) on employee productive behavior and company performance at PT. Tomorrow’s Antiques Indonesia. This study uses a quantitative method with a sample of 104 employees. Data was collected by observation, interviews, documentation, literature, and questionnaires. The analysis technique used descriptive analysis, path analysis (analysis path), and sobell test. The results of the total quality management (TQM) research have a positive and significant effect on employee productive behaviour at PT. Tomorrow's Antiques with coefficient of 0.986 and a sig value of 0.00 <0.05; employee productive behavior has a positive and significant effect on company performance at PT. Tomorrow's Antiques with coefficient of 0.606 and a sig value of 0.00 <0.05; total quality management (TQM) has a positive and significant effect on company performance at PT. Tomorrow's Antiques with coefficient of 0.396 and a sig value of 0.00 <0.05, and employee productive behaviour can mediate the effect of total quality management (TQM) on company performance at PT. Tomorrow's Antiques with Z value (17,311) > Z table (1,96).

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