scholarly journals STRATEGIC MANAGEMENT OF MUHAMMADIYAH 12 PAMULANG ELEMENTARY SCHOOL IN IMPROVING SERVICE QUALITY AND EDUCATION GRADUATES

2021 ◽  
Vol 2 (2) ◽  
pp. 213
Author(s):  
Anis Fauzi ◽  
Mochamad Mizzudin ◽  
Nana Suryapermana ◽  
Ani Lestari
Keyword(s):  
Data Analysis ◽  
Qualitative Study ◽  
Service Quality ◽  
Strategic Management ◽  
Graduate Education ◽  
Strategy Implementation ◽  
Quality Of Services ◽  
Management Process ◽  
Strategic Management Process

Strategic management offers the school to plan a superior strategy to achieve the school's vision and mission. However, in reality, not all schools implement strategic management. So there is a gap between expectations and reality. This study aims to describe the strategic management of SD Muhammadiyah in improving service quality and graduate education. This research is a qualitative study, by taking the object of research in SD Muhammadiyah 12 Pamulang related to superior strategies undertaken by SD Muhammadiyah in improving the quality of services and education graduates. Data collection techniques carried out by observation, interviews, and documentation. Data analysis performed using descriptive methods. The results showed that the strategic management process of SD Muhammadiyah 12 Pamulang in improving service quality and education graduates began with planning through internal and external environmental analysis and the selection, implementation, and evaluation of exemplary strategy implementation

scholarly journals The Importance of Online Shopping Behavior in the Strategic Management of E-Commerce Competitiveness

2020 ◽  
Vol 12 (4) ◽  
pp. 143-160
Author(s):  
Veronika Svatosova
Keyword(s):  
Strategic Management ◽  
Online Shopping ◽  
Secondary Data ◽  
Shopping Behavior ◽  
Management Process ◽  
Main Research ◽  
Online Shopping Behavior ◽  
The Impact ◽  
Strategic Management Process

In this article a total of fifteen determinants of online shopping behavior have been identified that could have an impact on the strategic management process in e-commerce competitiveness. The main objective of the paper is to evaluate the impact of determinants of online shopping behavior on the strategic management process in e-commerce. The main research methods used in the research are as follows: analysis of secondary data, a questionnaire survey among a selected group of e-commerce companies, a critical analysis and a quality comparison of the actually applied determinants of online shopping behavior. The verification of hypotheses is realized using selected methods of statistical induction and descriptive statistics. In summary, the research has shown there is no relationship between evaluating the quality of determinants companies in e-commerce and evaluating the importance of determinants of online shopping behavior. Determinants have an important impact in the process of creating and realizing an e-commerce strategy, with all e-commerce companies regardless of their size being aware of their practical impact and importance. It can be concluded the importance and quality of determinants of online shopping behavior correspond to the type of strategy and strategic management process in terms of e-commerce competitiveness.

scholarly journals Pengaruh Penerapan Sistem Administrasi Perpajakan Modern, Kualitas Pelayanan Dan Kesadaran Wajib Pajak Pada Kepatuhan WPOP

2019 ◽  
pp. 221
Author(s):  
Ni Luh Putu Yunika Antari ◽  
Ni Luh Supadmi
Keyword(s):  
Data Analysis ◽  
Service Quality ◽  
Quality Of Services ◽  
Tax Administration ◽  
Administration System ◽  
System Service ◽  
Analysis Technique ◽  
Reporting Service ◽  
Positive Effect

The purpose of this study was to determine the effect of the application of a modern tax administration system, service quality, and taxpayer awareness on individual taxpayer compliance (WPOP). This research was conducted at KPP Pratama Denpasar Timur. The data analysis technique used is multiple linear regression. Based on the results of the analysis obtained a modern tax administration system, service quality, and awareness of taxpayers have a positive and significant effect on WPOP compliance. This shows that if the tax administration system is implemented well, it will tend to increase compliance with WPOP reporting. Service quality also has a positive effect on WPOP compliance, this proves that the better the quality of services provided will make the taxpayer more compliant in fulfilling his obligations. Keywords: modern tax administration system, service quality, and taxpayer awareness  

Tackling Weaknesses in Students’ Financial Analysis Capabilities: A Value-Based Exercise for Strategic Management Courses

2020 ◽  
pp. 237929812090951
Author(s):  
William R. Carter
Keyword(s):  
Quantitative Analysis ◽  
Firm Performance ◽  
Strategic Management ◽  
Financial Analysis ◽  
Management Process ◽  
Strategy Execution ◽  
Current Strategy ◽  
A Value ◽  
Strategic Management Process

Appraising firm performance is an important aspect of the strategic management process. Unfortunately, many students in strategic management courses do not have adequate financial analysis skills to do this task. This deficiency affects their ability to learn and perform the full scope of the strategic management process. This article presents an exercise designed to address this challenge. The exercise emphasizes the central objective of strategic management, that is, the achievement of superior levels of creating and capturing value. The brief lesson and exercise enable students to use simple accounting metrics to appraise the quality of a firm’s current strategy, execution capabilities, and resulting competitive position. Primarily for undergraduate courses in which numerous students are challenged by quantitative analysis tasks, this exercise alleviates the need for instructors to invest an inordinate amount of time reteaching financial analysis.

scholarly journals STRATEGIC MANAGEMENT PROCESS AND FIRM’S PRODUCTIVITY OF PLASTIC MANUFACTURING COMPANIES IN SOUTH-SOUTH, NIGERIA

2021 ◽  
pp. 1-15
Author(s):  
PL Bayo ◽  
E Ebikebena
Keyword(s):  
Strategic Management ◽  
Manufacturing Sector ◽  
Sampling Technique ◽  
Strategy Implementation ◽  
Management Process ◽  
Manufacturing Companies ◽  
Strategy Formulation ◽  
Strategy Evaluation ◽  
Manufacturer Association ◽  
Strategic Management Process

The study examines how strategic management process affects firm productivity with specific reference to plastic manufacturing companies listed in the manufacturer association of Nigeria that has operational based in the South-South, Nigeria. The study employed cross-sectional survey design which is exploratory in nature because the data were collected at a particular point in time to examine how strategic management process affect productivity in the context of Nigeria plastic manufacturing sector.The population for the study was all the 34 plastic manufacturing companies listed in the 2018 edition of the directory of Nigerian manufacturer Association based in South-South Nigeria. The cluster sampling technique was adopted in this study. This was complemented with the simple random sampling technique. The analytical techniques employed were Correlation and Multiple Regression Statistics to determine the strength and direction of the relationship and test the hypotheses with the help of IBM data editor of Statistical Package for the Social Sciences. The findings of the study revealed thatthere is a significant relationship between strategy formulation, strategy implementation and productivity in the context of Nigeria plastic manufacturing sector. Furthermore, the findings showed that there is no significant relationship between strategy evaluation and productivity in the context of Nigeria plastic manufacturing sector. The study concludes that strategy formulation, strategy implementation, strategy evaluation makes a unique contribution to the variation of plastic manufacturing firms’ level of productivity to gain edge over rivals in the industry. Therefore, the study recommends that plastic manufacturing firms should implement formulated policies and strategies to match with the structure of the organization, increase value relevance and earnings quality for productivity.

scholarly journals Optimaliasi Fungsi Pengorganisasian Dalam Meningkatkan Kualitas Pelayanan Ibadah Haji

2017 ◽  
Vol 2 (4) ◽  
pp. 347-366
Author(s):  
Sona Sofyan Permana ◽  
Syamsuddin RS ◽  
Arif Rahman
Keyword(s):  
Data Analysis ◽  
Service Quality ◽  
Evaluation Process ◽  
Quality Of Services ◽  
Work Program ◽  
Delegation Of Authority ◽  
Organizational Pattern ◽  
Service Standards ◽  
Descriptive Method

Penelitian ini bertujuan untuk mengetahui bagaimana proses pengorganisasian yang dilakukan oleh kepala seksi Penyelenggaraan Haji dan Umrah Kementerian Agama Kabupaten Garut, terhadap pegawai dalam penyelenggaraan Haji dan bagaimana kebijakan yang dilakukan oleh kepala seksi dalam meningkatkan kualitas pelayanan. Metode penelitian ini menggunakan metode deskriptif Teknik pengumpulan data dalam penelitian ini yaitu melalui observasi, wawancara, dan studi dokumentasi. Adapun analisis data dilakukan melalui penafsiran logika yang dihubungkan dengan konteks Manajemen Dakwah. Hasil penelitian menunjukkan bahwa: Pertama, standar pelayanan yang ditetapkan di Seksi Penyelenggaraan Haji dan Umrah; Kedua, proses pembagian kerja yang dilakukan oleh Kepala Seksi Penyelenggaraan Haji dan Umrah dalam meningkatkan kualitas pelayanan; Ketiga, pendelegasian wewenang yang dilakukan oleh Kepala Seksi Penyelenggaraan Haji dan Umrah dalam meningkatkan kualitas pelayanan. Secara umum penelitian ini dapat disimpulkan bahwa pola pengorganisasian yang dilakukan oleh Kepala Seksi Penyelenggaraan Haji dan Umrah ini sudah tepat, dengan adanya proses evaluasi dan tindakan perbaikan sehingga program kerja yang telah ditetapkan dapat berjalan dengan efektif dan lancar. This research aims to find out how the organizing process is carried out by the section head of the Hajj and Umrah organizers of the Ministry of Religion of Garut.  Regency towards employees in the implementation of Hajj, and how policies are carried out in improving service quality. The method presented in this study is the technique descriptive method in collecting this data by observing, interviewing and documenting studies. As for the data analysis done with the interpretation of logic which is related to the context of da'wah management, the results of the study show that: First, service standards set in the Hajj and Umrah Implementation Section; Second, the process of division of labor carried out by the Section Head of Hajj and Umrah Implementation in improving the quality of services; Third, delegation of authority is carried out by the Section Head for Hajj and Umrah Implementation in improving service quality. In general, this study can be concluded that the organizational pattern carried out by the Head of Hajj and Umrah Implementation Section is appropriate, with the evaluation process and corrective actions so that the work program that has been established can run effectively and smoothly.

scholarly journals Processo de Gestão Estratégica em Universidades Privadas: Um estudo de casos

2011 ◽  
Vol 3 (3) ◽  
pp. 311-325
Author(s):  
Daniela Martins Diniz ◽  
José Marcio de Castro
Keyword(s):  
Data Analysis ◽  
Strategic Management ◽  
The Other ◽  
Management Process ◽  
Environmental Pressures ◽  
The Third ◽  
And Performance ◽  
Strategic Management Process ◽  
The Relationship ◽  
Mature Process

The aim of this article is to describe and understand how Strategic Management is designed, implemented and monitored in private universities. The data analysis has revealed which factors have affected the Strategic Management process in these universities, its characteristics, the actors involved in this process and, finally, the relationship between planning and performance. The results have also shown that in two universities (cases A and B) their Strategic Management is already a mature process, which was designed in order to create a vision of the future and help both universities to deal with environmental pressures. By contrast, the third case (C) revealed that its Strategic Management has not reached yet the same level of maturity observed in the other two cases.

scholarly journals Operational risk associated with the strategy implementation

Management ◽  
2014 ◽  
Vol 18 (2) ◽  
pp. 31-43 ◽  
Author(s):  
Joanna Radomska
Keyword(s):  
Strategic Management ◽  
Operational Risk ◽  
Strategy Implementation ◽  
Management Process ◽  
The Subject ◽  
Strategic Management Process

SummaryThe paper discusses the subject of the strategy implementation and the operational risk that accompanies this stage of the strategic management process. The studies confirmed the existence of a relationship between the effectiveness of the strategy implementation and the operational risk aspects (including internal processes, systems, people and the environment). This indicates the role of risk aspects when implementing development concepts. Therefore it seems necessary to take these elements into account in the course of the strategic management process in order to achieve a greater effectiveness of the implementation work..

scholarly journals METHODICAL ASPECTS OF APPLYING STRATEGY MAP IN AN ORGANIZATION

2013 ◽  
Vol 11 (1) ◽  
pp. 153-167 ◽  
Author(s):  
Piotr Markiewicz
Keyword(s):  
Strategic Management ◽  
Balanced Scorecard ◽  
Performance Indicators ◽  
Implementation Process ◽  
Strategy Implementation ◽  
Management Process ◽  
Methods And Techniques ◽  
Strategy Map ◽  
And Performance ◽  
Strategic Management Process

One of important aspects of strategic management is the instrumental aspect included in a rich set of methods and techniques used at particular stages of strategic management process. The object of interest in this study is the development of views and the implementation of strategy as an element of strategic management and instruments in the form of methods and techniques. The commonly used method in strategy implementation and measuring progress is Balanced Scorecard (BSC). The method was created as a result of implementing the project “Measuring performance in the Organization of the future” of 1990, completed by a team under the supervision of David Norton (Kaplan, Norton 2002). The developed method was used first of all to evaluate performance by decomposition of a strategy into four perspectives and identification of measures of achievement. In the middle of 1990s the method was improved by enriching it, first of all, with a strategy map, in which the process of transition of intangible assets into tangible financial effects is reflected (Kaplan, Norton 2001). Strategy map enables illustration of cause and effect relationship between processes in all four perspectives and performance indicators at the level of organization. The purpose of the study being prepared is to present methodical conditions of using strategy maps in the strategy implementation process in organizations of different nature.

scholarly journals The Role of Trust in the Strategic Management Process: A Case Study of Finnish Grocery Retail Company Kesko Ltd

2021 ◽  
Vol 10 (1) ◽  
pp. 21-34
Author(s):  
Kirsti Malkamäki ◽  
Esa Hiltunen ◽  
Eeva Aromaa
Keyword(s):  
Strategic Management ◽  
Strategy Implementation ◽  
Strategy Management ◽  
Management Process ◽  
Strategic Choices ◽  
Strategy Formulation ◽  
Trust Development ◽  
Retail Company ◽  
Strategic Management Process

Previous strategy management studies have devoted scant attention to the role of trust in the strategic management process (SMP). The purpose of this study is to investigate trust in the management of a grocery trade business. Prior literature was reviewed to deepen the current understanding of trust in the SMP, and then explored through a case study on a Finnish grocery retail company, Kesko Ltd. The study was conducted by employing a qualitative research methodology and is based on an interview with the president of Kesko, who is intensively involved in the SMP. This study stresses the consideration of trust development in strategy work. The findings indicate that trust considerations in the strategic choices of the top management team can provide efficiency, innovation, and engagement in strategy implementation. Research Questions In this article, we ask how trust develops during three phases of the strategy process: strategy formulation, strategic choices, and strategy implementation. Links to Theory Our analysis of trust development focuses on the five most operationalized dimensions of trust: (a) ability and competence, (b) benevolence, (c) integrity, (d) affective-based trust, and (e) cognitive-based trust (McEvily & Tortoriello, 2011). Strategic management is separated into three interlinked phases: strategic formulation, strategic choice making, and strategy implementation (Johnson et al., 2008). Phenomenon Studied The case focuses on trust development in the strategy management process. Case Context The context of the case is a participatory strategic management process in a large Finnish grocery retail chain in a highly competitive and concentrated market. The role of trust development was studied in the case company between the K-retailers, who are independent entrepreneurs, and Kesko management staff and actors responsible for management and constant development of the business model. Findings This study shows how trust emerged as a result of participatory practices and dialogue between actors from different levels of organization in the strategy formulation phase. Increased understanding and contribution to strategy empowered top management to make new and brave strategic choices. This study illustrates how consistency between the strategic choices and actions for implementation enhanced trust among the organizational actors, who felt a sense of enhanced engagement in the implementation of the new strategy in their everyday work. Discussions This study highlights the role of trust in strategy formulation, strategic choices, and strategy implementation. It contributes to the understanding of trust in the SMP, which has not been widely researched in previous literature. Based on our results, we suggest that trust between parties is earned and evolves at each of the three stages of the SMP.

scholarly journals THE INFLUENCE OF SERVICE QUALITY ON COMMUNITY SATISFACTION IN THE MAKING OF E-KTP IN LUMAJANG REGENCY

2021 ◽  
Vol 4 (2) ◽  
pp. 436-444
Author(s):  
Tomy Ernawati ◽  
Suwignyo Widagdo ◽  
Yuniorita Indah Handayani
Keyword(s):  
Data Analysis ◽  
Service Quality ◽  
Random Sampling ◽  
Sampling Method ◽  
Linear Regression Analysis ◽  
Multiple Linear Regression Analysis ◽  
Quality Of Services ◽  
Community Satisfaction ◽  
The People

This study aims to determine the quality of services to community satisfaction for making EKTP in Sumbersuko District, Lumajang Regency. This research was conducted in SumbersukoDistrict, Lumajang Regency. The population in this study is the people in SumbersukoSubdistrict who already have E-KTP with totaling 27,306 people. The sampling method usessimple random sampling with questionnaire distribution techniques. The number of samples inthis study was 125 respondents spread in Sumbersuko District. The method of data analysis inthis study used multiple linear regression analysis with the help of SPSS 20.0 software. Based onthe results of data analysis shows that the variable responsiveness, assurance, and empathy havea significant effect on community satisfaction with the value of the influence of respectively27.3%, 30.5%, and 14.3%. While the tangible and reliability variables did not significantlyinfluence community satisfaction in making E-KTP in Sumbersuko District, Lumajang Regency.This result also shows that the assurance variable is the most dominant variable influencingcommunity satisfaction in making E-KTP in Sumbersuko District, Lumajang Regency.Keyword: Service Quality, Community Satisfaction, E-KTP

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