scholarly journals KUALITAS PELAYANAN PENDIDIKAN ANAK BINAAN DI LEMBAGA PEMBINAAN KHUSUS ANAK (LPKA) KLAS 1 KUTOARJO KABUPATEN PURWOREJO

2019 ◽  
Vol 1 (2) ◽  
pp. 14-25
Author(s):  
Riska Wirawan ◽  
Ida Hayu Dwimawanti
Keyword(s):  
Service Management ◽  
Teaching Staff ◽  
Research Approach ◽  
Educational Facilities ◽  
Five Dimensions ◽  
Teacher Attendance ◽  
System A ◽  
Interaction Factor ◽  
Class 1

Analysis of the quality of educational services is very important for progress ofeducational organization to more improved service. This research aimed to analyse thequality of education equality program paket C in the LPKA Clas 1 Kutoarjo, and forlook resistor and support factors in realizing quality educational service of equalityprogram paket C in the LPKA Clas 1 Kutoarjo To obtain an answer from its intendeddestination, the research approach used is qualitative by using five dimensions ofservice quality that is tangible, reliability, responsiveness, assurance and empathy, andfive factors inhibiting and supporting the quality of service that is a factor of awarenessof employees, agencies/organizations, capacity/skills officer, employee interaction,climate and labor relations.The results showed that the quality of education services inequality Packet program c in LPKA Class 1 Kutoarjo is good enough, an outline ofsome of the dimensions of service quality are met such as educational facilities areavailable, atmosphere learning cozy, a place of education accessible, employeeattitudes is set in the guidelines the treatment of children in LPKA educationalrequirements and procedures that apply to the conditions, a good employer responsesconcerned with students, conduct service management system a good education,education fair and non discriminate. Although there are some things that still hasshortcomings such as the number of teaching staff, teacher attendance rates and othersupporting facilities. Furthermore, to assurance a time education is still not good, thecertainty of a teacher who can not be present on schedule, inhibits the teaching andlearning activities. So the problem assurance a time education is still needing repair sothat can give quality education service. As for resistor factor od service qualityEducation LPKA That provision factor Time from Organization And Officers abilityfactor, Few Obstacles from employe Interaction factor whit Children's. While Namelysupports factor Awareness factors apparatus, employee interaction, and climate factorsworking relationship.

scholarly journals An Adaptation of SERVQUAL for Events Evaluation: An Environmental Sustainability Addon

2020 ◽  
Vol 12 (18) ◽  
pp. 7408
Author(s):  
Andromeda Menezes ◽  
Rui M. Lima ◽  
André Luiz Aquere ◽  
Marlene Amorim
Keyword(s):  
Public Relations ◽  
Environmental Sustainability ◽  
Service Management ◽  
Research Approach ◽  
Event Management ◽  
Management Tools ◽  
Specific Domain ◽  
Environmental Preservation ◽  
Action Research Approach

The events sector is continuously growing, driven by economic development and increased spending on leisure. As events may generate a large amount of waste, an environmental impact assessment is increasingly important for any event. The importance and necessity of this has recently become more significant not only from an environmental preservation perspective, but also from a social responsibility perspective, and from a marketing and public relations perspective. This paper presents a study carried out with the objective of creating a model adapted from the ServQual to evaluate the quality of the service provided with events, complementing the model with an environmental sustainability add on. Based on an action-research approach, a model was built that was developed and applied to small events in a Brazilian municipality. As the main result of this work, this approach allowed to create a way to measure the event quality, considering the gaps between expectations and perceptions of the client, adapting the ServQual Model to an event-type service. Moreover, it allowed the inclusion of an environmental sustainability dimension to ServQual. This adaptation of the model introduced new managerial analysis and was considered relevant by event managers. This study extends the application of service management tools to the specific domain of events, building on the perspective that event management shares a great deal of characteristics of services.

scholarly journals Perceptions and expectations of IT service delivery post migration to a Microsoft platform at a university of technology in South Africa

2015 ◽  
Author(s):  
◽  
Nerina Reddy
Keyword(s):  
South Africa ◽  
Service Delivery ◽  
Service Management ◽  
Research Approach ◽  
Full Time ◽  
It Services ◽  
It Service ◽  
University Of Technology ◽  
Perceptions And Expectations

The implementation of Microsoft (MS) technologies and solutions as organisational infrastructure within the higher education arena has become a popular choice both internationally and within South Africa. With benefits such as reduced costs, improved productivity and improved service delivery to both staff and students, MS technologies and solutions seem to be the preferred choice for many institutions worldwide. The Durban University of Technology (DUT) was the first university of technology in South Africa to implement all nine MS technologies simultaneously. Since migration to the MS platform in 2009, DUT staff have raised concerns regarding the new solutions, particularly with reference to aspects such as security, accessibility, and reluctance to use self-help tools to improve their IT experience. Migrating from a non-integrated system to an integrated MS platform thus resulted in IT service delivery becoming a contentious issue. . This study discussed: the quality of IT service delivery regarding the MS infrastructure within the DUT; the types of MS technologies and solutions implemented; the resulting impact that these have had on the full time administrative and academic staff at the DUT; and their perceptions and expectations of IT service delivery. Using a mixed methods research approach and underpinned by the modified SERVQUAL framework viz. RATER, the quality of this service was investigated. This study yielded both positive and negative findings regarding expectations and perceptions of the quality of IT services. Results indicated that although staff were generally positive about the migration and satisfied with the resulting IT service delivery, there was room for improvement in terms of the quality of IT services offered by DUT’s Information Technology Support Services Department. Based on the findings, recommendations for improved IT service delivery (ITSD) and IT service management (ITSM) were proposed. It was also recommended that the framework deemed most suitable in the MS dominant IT infrastructure, is the MS Operations framework.

scholarly journals Developing an Improved ITSM Framework for Ethio Telecom

2021 ◽  
Vol 2 (3) ◽  
pp. 64-74
Author(s):  
Getamesay Berihun ◽  
Dereje Teferi Lemma
Keyword(s):  
Customer Satisfaction ◽  
Service Provider ◽  
Service Management ◽  
Research Study ◽  
Service Providers ◽  
Primary Data ◽  
Research Approach ◽  
It Services ◽  
Telecom Service

Abstract—Telecom service providers are engaged exhaustively in providing various kinds of IT services for their customers. These IT services should be customer-oriented, and quality-based to be competitive in the market. To this end, organizations should manage their IT services effectively and efficiently by introducing various Information Technology Service Management (ITSM) mechanisms. However, improving or developing optimal ITSM mechanisms is a subject of great concern that needs further investigation academically. Hence, developing an improved and customized ITSM framework to manage the various IT services delivered by the IT service provider is important.To the best of the researcher’s knowledge, little or no research has been conducted to design and develop ITSM frameworks for the telecom sector in Ethiopia. Previous studies focused on the implementation, adoption, tailoring, and system or model development for selected ITSM processes within the Ethiopian context. Ethio telecom (ET), the sole telecom service provider of Ethiopia, has a gap in the existing ITSM practices. Hence, this research study intends to investigate the current ITSM practice of Ethio telecom and propose an ITSM framework based on ITIL best practices that ensures the quality of IT services and improve customer satisfaction. Design science research methodology was employed to design and develop the ITSM framework. Furthermore, a qualitative research approach was followed to gather and analyze the primary data. Semi-structured interviews, observation, and document analysis were employed to collect different kinds of data. Also, thematic analysis was used to analyze the data that was collected from the respondents. A triangulation technique was applied to keep the validity and reliability of the research study. The findings of the research revealed that the existing ITSM practice did not address the needs of the organization. Finally, a new ITSL framework was proposed by incorporating the needs of the organization and demonstrated to selected respondents after passing through rigorous design, development, and evaluation stages. The proposed framework was evaluated by various IT staff through validated evaluation models. Consequently, the evaluation result disclosed that the proposed framework can help to improve the current ITSM practice of the company by maximizing the quality of IT services and customer satisfaction.

Quality of Work Life Questionnaire for Teaching Staff

2019 ◽  
Author(s):  
Arun Vijay Subbarayalu ◽  
Ahmed Al Kuwaiti
Keyword(s):  
Work Life ◽  
Quality Of Work Life ◽  
Teaching Staff ◽  
Life Questionnaire ◽  
Quality Of Work

Implementasi Manajemen Mutu Terpadu Dalam Memberikan Layanan Untuk Meningkatkan Prestasi Peserta Didik di SLB YPAC Pangkalpinang

2019 ◽  
Vol 2 (2) ◽  
pp. 265-278
Author(s):  
Diah Rina Miftakhi ◽  
Nurjanah Nurjanah
Keyword(s):  
Quality Management ◽  
Data Collection ◽  
Human Resources ◽  
Learning Process ◽  
School Environment ◽  
Quality Of Services ◽  
Teaching Staff ◽  
Learning Material ◽  
Analysis Model

describe the implementation of an integrated quality management component consisting of the quality of services provided by the school, human resources in teaching, the school environment, and learning process  in SLB YPAC Pangkalpinang.               The method used in this study, namely by using a naturalistic qualitative approach. Data collection is done through observation, interviews, and documentation. The subjects of this study include the principal, teachers, employees, and students. The validity of the data is done by triangulation, and deeper observation. Analysis of the data used is the interactive analysis model of Miles and Huberman through data collection, data reduction, data presentation, and conclusion drawing.              The results showed that: (a) the quality of services to students in SLB YPAC Pangkalpinang had met good service standards. This can be seen from the services in the form of facilities and infrastructure which are quite complete in schools; (b) the quality of human resources in the education process shows good teacher resources. This can be seen from the teacher data which shows that the teaching staff at SLB YPAC Pangkalpinang 95% of educators with S1 qualifications in the field of education; (c) the quality of the environment in SLB YPAC Pangkalpinang is already good. This can be seen from the very strategic location of the school because the location of the school is in the middle of the city so that it is easily accessible by the community; (d) the quality of the learning process carried out by teachers at Pangkal Pinang YPAC SLB is good. This can be seen from the realization of the form of activities through learning planning by preparing lesson plans for each subject, then implementing learning, which includes strategies and methods used by teachers in delivering learning material, and evaluation of learning. Keywords: Integrated quality management, student achievement     ABSTRAK Tujuan dalam melaksanakan penelitian ini  adalah untuk melihat pelaksanaan serta mendeskripsikan implementasi  komponen Manajemen Mutu Terpadu yang terdiri dari kualitas layanan yang diberikan sekolah, sumber daya manusia dalam mengajar, lingkungan sekolah, dan proses pembelajaran di SLB YPAC Pangkalpinang. Metode yang digunakan dalam penelitian ini, yaitu dengan menggunakan pendekatan kualitatif naturalistik. Pengumpulan data dilakukan melalui observasi, wawancara, dan dokumentasi. Subyek penelitian ini antara lain kepala sekolah, guru, pegawai, dan peserta didik. keabsahan data dilakukan dengan triangulasi, dan pengamatan yang lebih mendalam. Analisis data yang digunakan adalah model analisis interaktif Miles dan Huberman melalui kegiatan pengumpulan data, reduksi data, penyajian data, dan penarikan kesimpulan. Hasil penelitian menunjukkan bahwa: (a) mutu layanan terhadap peserta didik di SLB YPAC Pangkalpinang sudah memenuhi standar layanan yang baik. Hal ini dilihat dari layanan yang berupa fasilitas sarana dan prasarana yang sudah cukup lengkap di sekolah; (b) mutu sumber daya manusia dalam proses pendidikan menunjukkan sumber daya guru yang baik. Hal ini dapat dilihat dari data guru yang menunjukkan bahwa tenaga pengajar di SLB YPAC Pangkalpinang 95% pendidik berkualifikasi S1 bidang kependidikan; (c) mutu lingkungan yang ada di SLB YPAC Pangkalpinang sudah baik. Hal ini terlihat dari letak sekolah yang sangat strategis karena lokasi sekolah yang berada di tengah kota sehingga mudah dijangkau oleh masyarakat; (d) mutu proses pembelajaran yang dilakukan oleh guru di SLB YPAC Pangkalpinang sudah baik. Hal ini dapat dilihat dari realisasi bentuk kegiatan melalui perencanaan pembelajaran dengan menyusun RPP setiap mata pelajaran, kemudian pelaksanaan pembelajaran, yang meliputi strategi dan metode yang digunakan guru dalam menyampaikan materi pembelajaran, dan evaluasi pembelajaran.

Technology and Hospital Information System: A Case of Implementation of Electronic Clinical Records in Hospital Maternity Irene Neto in Lubango, Angola

2019 ◽  
Vol 10 (11) ◽  
pp. 1131-1135
Author(s):  
Tomas Hambili Paulo Sanjuluca ◽  
◽  
Ricardo Correia ◽  
Anabela Antunes de Almeida ◽  
Ana Gloria Diaz Martinez ◽  
...  
Keyword(s):  
Maternity Hospital ◽  
Management Support ◽  
Retrospective Case ◽  
System A ◽  
Clinical Records ◽  
Retrospective Case Study ◽  
The Impact ◽  
And Child Health

Introduction: In order to have a good assessment of the quality of maternal and child health care, it is essential that there is up-to-date and reliable information. Objective: To evaluate the impact of the implementation of a computerized database of clinical processes in the admission, archive and medical statistics section, of Maternity hospital Irene Neto/Lubango-Angola. Methodology: A descriptive study with a quantitative and qualitative approach to carry out a retrospective case study deliveries and newborns, records from 2014 to 2017. Final considerations: The implementation of this project may contribute to the improvement of clinical management support management of the hospital as well as facilitating access to information for research and scientific production.

PENGARUH STRATEGI PEMBELAJARAN DAN MINAT BELAJAR TERHADAP HASIL BELAJAR KONSTRUKSI POLA PADA SISWA SMK NEGERI 8 MEDAN

2012 ◽  
Vol 18 (3) ◽  
pp. 121
Author(s):  
Surniati Chalid
Keyword(s):  
Secondary Education ◽  
Learning Outcomes ◽  
Learning Strategies ◽  
Construction Material ◽  
Quality Of Education ◽  
Vocational Schools ◽  
Educational Facilities ◽  
Quality Of Learning

Vocational schools (SMK) is a secondary education that preparesstudents primarily for working on a particular field. Diverse efforts made by SMKgraduates increased 8 Medan include improving the quality of education byreforming both the substance of the material and the provision of facilities andinfrastructure. However, the results have not been up, cermatan can be seen fromthe low competence of graduates, making it less able to play a role in meeting thedemands of the workplace. Assumed to be an indication of the quality of learning isstill performed during less effective, less efficient and unable to increase studentinterest. In order to achieve maximum learning outcomes is through theimprovement of learning strategies to utilize the educational facilities in accordancewith existing conditions, ie, by examining one of the subjects namely Constructiondressmaking pattern. Construction material pattern done with learning strategyapproach manipulated into two comparing results STAD cooperative learningstrategies and learning strategies expository and compare the results with thelearning characteristics of students with high and low interest in learning onlearning outcomes Pattern Construction.

UGR CALCULATION BASED ON THE LUMINANCE SPATIAL-ANGULAR DISTRIBUTION

2020 ◽  
Vol 2020 (4) ◽  
pp. 25-32
Author(s):  
Viktor Zheltov ◽  
Viktor Chembaev
Keyword(s):  
Monte Carlo ◽  
Angular Distribution ◽  
Monte Carlo Method ◽  
Visual Task ◽  
New Method ◽  
Lighting System ◽  
Preliminary Assessment ◽  
System A ◽  
The Monte Carlo Method

The article has considered the calculation of the unified glare rating (UGR) based on the luminance spatial-angular distribution (LSAD). The method of local estimations of the Monte Carlo method is proposed as a method for modeling LSAD. On the basis of LSAD, it becomes possible to evaluate the quality of lighting by many criteria, including the generally accepted UGR. UGR allows preliminary assessment of the level of comfort for performing a visual task in a lighting system. A new method of "pixel-by-pixel" calculation of UGR based on LSAD is proposed.

LEADERSHIP AND MANAGEMENT OF EDUCATION INSTITUTIONS IN IMPROVING HUMAN RESOURCES IN INDONESIA

2018 ◽  
Vol 1 (3) ◽  
pp. 38-55
Author(s):  
M. Ihsan Dacholfany ◽  
Eko Susanto ◽  
Andi Noviandi
Keyword(s):  
Human Resources ◽  
Evaluation System ◽  
Educational Institutions ◽  
Academic Excellence ◽  
Educational Facilities ◽  
Leadership And Management ◽  
Education Industry ◽  
System Improvement ◽  
The Government

Educational institutions in Indonesia are expected to produce superior human resources and compete to have insight into science and technology. To achieve this expectation, educational institutions should strive and play a role in optimizing and achieving academic excellence, particularly in education, industry relevance, for new knowledge contribution, and for empowerment. Recognizing the importance of the process of improving the quality of human resources, the government, managers of educational institutions, educators and learners in Indonesia are striving to achieve the goals, vision and mission through various activities to build a better quality education through the development of human resources development and improvement of curriculum and evaluation system, improvement of educational facilities, the development and procurement of teaching materials, and training for teachers and education personnel to be more advanced and developed than other countries.

Administrasi Layanan Khusus

2020 ◽  
Author(s):  
Haisya Hamini
Keyword(s):  
Learning Process ◽  
Teaching And Learning ◽  
School Health ◽  
Service Management ◽  
Educational Goals ◽  
Guidance And Counseling ◽  
School Based ◽  
Special Services ◽  
School Cafeterias

This article describes the administration of special services. The teaching and learning process requires the support of facilities that are not directly used in the classroom. Facilities that do not directly include school libraries, school cooperatives, school health businesses and school cafeterias. Management of special services in schools is effective and efficient School Based Management (SBM). School is one of the facilities that can be used to improve the quality of Indonesia's population. Schools not only have responsibilities and duties to carry out the learning process in developing science and technology, but must maintain and improve students' physical and spiritual health.Special service management in schools is basically defined and organized to facilitate or facilitate learning, and can meet the special needs of students at school. Special services are provided in schools with a view to facilitating the implementation of teaching in the context of achieving educational goals in schools. Special services include guidance and counseling, libraries, laboratories, school health efforts (uks), canteens, school cooperatives, and transportation.

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