scholarly journals Customer perceived value in high growth firms

2018 ◽  
Vol 37 (75) ◽  
pp. 755-778
Author(s):  
Suzanne Mawson
Keyword(s):  
Firm Performance ◽  
Perceived Value ◽  
High Growth ◽  
Future Research ◽  
Customer Perceived Value ◽  
Growth Firms ◽  
Key Factor ◽  
Empirical Contribution

Scholars have asserted that a key factor that differentiates high growth firms (HGFs) from other firms is their ability to create value for their customers. This paper contributes to the literature by empirically exploring this relationship. Drawing on comparative cohorts of eleven HGFs and ten non-HGFs in Scotland, this paper finds that the HGFs were much more likely than their non-HGF counterparts to be positively influencing customer perceived value, which is considered as an important enabler of firm performance and growth. In addition to its empirical contribution to the high growth entrepreneurship literature, this paper raises issues for future research.

scholarly journals High-growth firms and scale-ups: a review and research agenda

2019 ◽  
Vol 54 (1) ◽  
pp. 96-111
Author(s):  
Guilherme Fowler A. Monteiro
Keyword(s):  
Research Agenda ◽  
Design Methodology ◽  
Scale Up ◽  
High Growth ◽  
Levels Of Analysis ◽  
Future Research ◽  
Content Type ◽  
Growth Firms ◽  
Different Levels

Purpose This paper aims to conduct an extensive review and advances a framework for the literature of high-growth firms (HGFs) and scale-ups. Design/methodology/approach This paper takes the form of a literature review. Findings The author makes three specific contributions. First, he presents a broad review of high growth in firms, shedding light on the different levels of analysis. Second, he advances a characterization of scale-up companies to enable a better basis for discussion. Finally, he identifies gaps in the existing literature and suggest paths for future research. Originality/value The interest in HGFs and those referred to as scale-ups has increased considerably in recent years. Despite this trend, existing studies still have conceptual divergences and a gap separating theoretical inputs from the actual experiences of entrepreneurs.

scholarly journals Customer perceived value—Conceptualization and avenues for future research

2015 ◽  
Vol 2 (1) ◽  
pp. 1061782 ◽  
Author(s):  
Alexander Zauner ◽  
Monika Koller ◽  
Isabella Hatak
Keyword(s):  
Perceived Value ◽  
Future Research ◽  
Customer Perceived Value

Does the sector matter? An analysis of high-growth firms and industry growth rates

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Yannick Dillen ◽  
Pieter Vandekerkhof
Keyword(s):  
Firm Performance ◽  
Growth Rates ◽  
Value Added ◽  
High Growth ◽  
Two Dimensions ◽  
Financial Health ◽  
Industry Growth ◽  
Content Type ◽  
Growth Firms ◽  
Growth Industry

PurposeThis paper aims to analyze the effect of industry growth rates on the characteristics of high-growth firms (HGFs) that are active in a particular industry. By making a distinction between HGFs active in stable and declining industries and HGFs active in growing and high-growing industries, it is analyzed if the main dimensions of firm performance are significantly different for HGFs active in one of these different industry types. Gaining more insight into this industry aspect of high firm growth is important as governmental measures towards HGFs may be more effective if they have a specific sectoral focus.Design/methodology/approachA subset of 740 Belgian HGFs was analyzed. Data were gathered from the Belfirst database. HGFs were classified within their corresponding industry type: a declining industry (negative growth), a stable industry (0 −5% growth), a growing industry (5 −10% growth) and a high-growth industry (>10% growth). Four dimensions of structural firm performance that are expected to correlate with high growth were taken into consideration: productivity (value added per FTE), profitability (ROA), innovativeness (intangible assets) and financial health (solvency and liquidity).Tukey's range tests in conjunction with post-hoc analysis of variance (ANOVA) tests were carried out to test for significant differences in all the mentioned variables for the HGFs in the four different industry types.FindingsResults show that HGFs active in a stable industry are not significantly more profitable or innovative than HGFs active in a growth industry. However, significant differences could be encountered when it comes to the other two dimensions of structural firm performance: productivity and financial health. It is shown that HGFs active in declining and stable industries are significantly more productive than HGFs active in growth industries and high-growth industries. Also, HGFs active in declining and stable industries have significantly higher liquidity ratios than firms active in growth industries, pointing towards a better financial health for HGFs in nongrowing industries.Research limitations/implicationsThe results confirm the conceptual logic that the differences between resource-based view (RBV) and industrial organization (IO) propositions will have an impact on the drivers of firm performance and high business growth. Every future study that focuses on the growth determinants of HGFs should be aware that considering the subset of HGFs as one homogenous group may be suboptimal. It is likely that the growth determinants of both HGF types will indeed be fundamentally different.Originality/valueUntil now, all studies on HGFs have considered the subset of HGFs as a whole. This paper tried to disentangle the subset based on the growth rate of the industry in which HGFs are mainly active. In this proposition, a reason for the lack of knowledge about characteristics of HGFs may – at least partially – be found in the fact that industry membership plays an important role in determining the characteristics of a high-growth firm. Future studies focusing on high-growth determinants may benefit from systematically taking the industry growth rates into account, with the knowledge that the propositions of two different theories – IO and RBV – may be the fundamental drivers of a firm's high-growth rates.

scholarly journals An Empirical Study of Corporate Brand Image, Customer Perceived Value and Satisfaction on Loyalty in Shoe Industry

2013 ◽  
Vol 5 (7) ◽  
pp. 469-483 ◽  
Author(s):  
Yu-Te Tu ◽  
Heng-Chi Chih .
Keyword(s):  
Customer Satisfaction ◽  
Brand Image ◽  
Relevant Literature ◽  
Operating Cost ◽  
Perceived Value ◽  
Future Research ◽  
Strong Impact ◽  
Corporate Brand ◽  
Customer Perceived Value ◽  
Customer Satisfaction And Loyalty

A positive corporate brand image is not only increasing competition but also encourage consumers to repurchase. With loyal customers, companies can reduce the operating cost and acquisition expenses. This initial study was from relevant literature, then set up research structure and hypotheses. Survey was employed, and respondents collected from the customers of ASO in Taiwan. There were 208 usable questionnaires to analyze descriptive statistics, reliability, validity, and SEM model. Based on the research results, corporate brand image significantly affects customer perceived value, customer satisfaction and loyalty; customer perceived value has strong impact on customer satisfaction and loyalty for the sample; and customer satisfaction significantly affects customer loyalty. Therefore, companies should have a positive brand image to customers, and specifically focus on those factors in order to build a long-term and mutually profitability relationships with customers and create loyalty as competitive advantages in the markets. The study focuses on the industry of shoes in Taiwan, and adopts only a quantitative method. Future research could employ a different design to examine the causal relationships posited by the theories, and extension the study to discuss mediation or moderation among dimensions.

scholarly journals An Exploratory Investigation into Customer Perceived Value of Food Products in Vietnam

2015 ◽  
Vol 8 (12) ◽  
pp. 1 ◽  
Author(s):  
The Ninh Nguyen ◽  
Phuong Anh Vu ◽  
Thi Thu Hoai Phan ◽  
Tuan Khanh Cao
Keyword(s):  
Customer Value ◽  
Perceived Value ◽  
Food Products ◽  
Social Value ◽  
Future Research ◽  
Customer Perceived Value ◽  
Exploratory Investigation ◽  
Central Interest ◽  
Survey Results ◽  
The City

<p>The creation of customer value is of paramount importance for organizations’ success, and has been in the central interest of practitioner literature. This present study seeks to explore how Vietnamese customers perceive functional, economic, emotional and social value of consuming food products. Paper-based surveys have been administered to a sample of 410 food customers in the city of Hanoi. The survey results show that customer perceived value of food products is relatively low. The findings provide insights into the dimensionality of customer perceived value, and suggest implications to food companies for enhancing the value of their offerings. In addition, this study may serve as a basis for future research in the domain of customer value.</p>

scholarly journals High-growth firms in New Zealand: Superstars or shooting stars?

2016 ◽  
Vol 35 (3) ◽  
pp. 244-261 ◽  
Author(s):  
Sara Satterthwaite ◽  
RT Hamilton
Keyword(s):  
New Zealand ◽  
Empirical Study ◽  
Growth Phase ◽  
High Growth ◽  
Service Industries ◽  
Future Research ◽  
Death Rates ◽  
Sustained Growth ◽  
Growth Firms ◽  
The Creation

This is an empirical study of the origin, demographics and fate of two cohorts of high-growth firms in New Zealand. Customised data on high-growth firms, covering 1125 and 1067 firms in the 2005 and 2008 cohorts, respectively, came from government sources. High-growth firms are smaller, more likely to emerge in service industries and grow through the creation of multiple separate establishments. The ability to sustain high-growth is independent of pre-growth age and employment size. High-growth firms have death rates up to four times greater than other contemporary firms, but the survivors do retain their employment size, continuing to contribute disproportionately to employment for some years beyond their initial high-growth phase. The demonstrated inability of high-growth firms to sustain high growth suggests a rethink on how ‘high growth’ is defined, with future research focusing on sustained growth firms.

Investment opportunity set, board independence, and firm performance

2014 ◽  
Vol 40 (5) ◽  
pp. 454-468 ◽  
Author(s):  
Jerry Sun ◽  
George Lan ◽  
Zhenzhong Ma
Keyword(s):  
Corporate Governance ◽  
Firm Performance ◽  
Interactive Effect ◽  
High Growth ◽  
Board Independence ◽  
Investment Opportunity ◽  
Content Type ◽  
Investment Opportunity Set ◽  
Growth Firms ◽  
The Impact

Purpose – The purpose of this paper is to investigate the impact of Sarbanes-Oxley Act (SOX) on high growth firms’ corporate governance. Specially, the study examines whether there is a negative impact of SOX on the interactive effect of board independence and investment opportunity set on firm performance. Design/methodology/approach – Sample firms were selected from the Investor Responsibility Research Center Directors’ database. Both accounting- and market-based firm performance measures are used. Regressions are run to test the hypothesis. Findings – It was found that the impact of SOX on the interaction effect of board independence and investment opportunity set on firm performance is negative. Originality/value – The results suggest that the impact of SOX in corporate governance and regulatory environment mitigates the effect of board independence on the relationship between investment opportunity set and firm performance, consistent with the notion that the enactment of SOX increases monitoring costs of board governance especially for high-growth firms.

scholarly journals The Influence of Hotel Customer Demographics Differences on Customer Perceptions

2021 ◽  
pp. 863-880
Author(s):  
Juliana ◽  
Ira Hubner ◽  
Nova Sitorus ◽  
Rudy Pramono ◽  
Amelda Pramezwary
Keyword(s):  
Willingness To Pay ◽  
Perceived Value ◽  
Sampling Technique ◽  
Marketing Strategies ◽  
Future Research ◽  
Perceived Fairness ◽  
Customer Perceptions ◽  
Customer Perceived Value ◽  
Gender Status ◽  
The Relationship

The aim of this research was to build a conceptual model by analyzing the influence of customer demographics (age, gender, status, culture and profession) on guest perceptions (customer perceived value, perceived fairness, willingness to pay) of hotel room prices during the COVID-19 pandemic. The respondents of the study were the guests who had stayed twice at a budget hotel in Indonesia in the last twelve months. The study used a purposive sampling technique, and SPSS ANOVA was used in order to analyze the descriptive statistics on customer demographics and PLS-SEM. The study findings reveal that customer demographics (gender, profession, and culture) significantly affect all three aspects of customer perceptions. Customer age is found to greatly impact the perceived fairness and willingness to pay (hypothesis is accepted). The relationship between customer age and customer perceived value is statistically insignificant and, in relation to customer status, does not have a significant affect on customer perceived value, perceived fairness, and willingness to pay (hypothesis is rejected). These findings can contribute towards future research on customer perceived value, fairness and willingness to pay and they also provide insight for more effective hotel pricing and marketing strategies.

Does Diversity in The Boardroom Add Value to a Firm?

2018 ◽  
Vol 18 (5) ◽  
Keyword(s):  
Firm Performance ◽  
Panel Data ◽  
Firm Size ◽  
Significant Influence ◽  
Negative Influence ◽  
Positive Influence ◽  
Future Research ◽  
Board Composition ◽  
Board Diversity

This study examines whether board diversity affects firm performance. We investigate this study using panel data of a sample of S&P 500 firms during a 12 year period. After controlling for industry, firm size, and other board composition variables, we find that all three board diversity variables of interest – gender, ethnicity, and age have a significant influence on firm performance. While ethnicity and age have a positive influence on firm performance, it was found that gender has a negative influence. Implications for future research are discussed.

Children's Perceived Value: Conceptualization, Scale Development, and Validation

2020 ◽  
Author(s):  
Janine Williams ◽  
A Gazley ◽  
N Ashill
Keyword(s):  
New York ◽  
Perceived Value ◽  
Internal Consistency Reliability ◽  
Future Research ◽  
New York University ◽  
Consumer Decisions ◽  
Managerial Implications ◽  
Stage Process ◽  
Development And Validation ◽  
Value Measure

© 2020 New York University Perceived value among children is an important concept in consumer decisions, yet surprisingly no research has operationalized value for this consumer group. To address this omission, and following the guidelines of DeVellis (2016), this investigation reports the findings of a seven-stage process to develop a valid and reliable instrument for measuring perceived value among children aged 8–14 years. Value for children is conceptualized as a multidimensional construct capturing perceptions of what is received and what is given up, which differs from adult measures in terms of its composition and complexity. A 24-item scale is developed that shows internal consistency, reliability, construct validity, and nomological validity. We also demonstrate the validity of the new scale beyond an existing adult perceived value measure. Directions for future research and managerial implications of the new scale for studying children's consumer behavior are discussed.

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