scholarly journals Strategi Pelayanan Prima Kelompok Bimbingan Ibadah Haji terhadap Calon Jamaah dalam Meningkatkan Bimbingan Kualitas Ibadah Haji

2016 ◽  
Vol 1 (3) ◽  
pp. 258-274
Author(s):  
Pusti Lestari ◽  
Dadang Kuswana ◽  
Yuliani Yuliani
Keyword(s):  
Data Analysis ◽  
Service Delivery ◽  
Qualitative Approach ◽  
Literature Study ◽  
Location Data ◽  
Excellent Service ◽  
Descriptive Method

Tujuan penelitian mengungkapkan konsep pelayanan prima, rancangan pemberian pelayanan, dan bentuk pelayanan KBIH Maqdis terhadap jamaah dalam meningkatkan kualitas bimbingan ibadah haji. Metode yang digunakan dalam penelitian ini adalah metode deskriptif dengan pendekatan kualitatif. Adapun langkah-langkah penelitian yang ditempuh; penentuan lokasi penelitian, pengumpulan data dengan menggunakan teknik observasi, wawancara, studi kepustakaan,  dokumentasi. Dari hasil penelitian disimpulkan bahwa konsep pelayanan prima KBIH Maqdis dalam meningkatkan kualitas bimbingan ibadah haji dilihat dari konsep pelayanan prima yang diterapkan KBIH Maqdis meliputi: kemampuan, sikap, penampilan, perhatian, tindakan dan tanggungjawab. Kemudian rancangan pemberian pelayanan prima KBIH Maqdis diantaranya: regulasi layanan, fasilitas layanan, peranan tim pengarah dan budaya pemberian pelayanan. Selain itu bentuk layanan KBIH Maqdis terhadap jamaah dalam meningkatkan kualitas bimbingan ibadah haji diantaranya KBIH Maqdis menyediakan pembimbing haji yang profesional dan materi bimbingan ibadah haji. The purpose of this study is to determine the concept of excellent service, the design of service delivery, and the form of KBIH Maqdis service to the congregation in improving the quality of pilgrimage guidance. The method used in this research is descriptive method with qualitative approach. The research steps taken; determination of research location, data collection by using observation technique, interview, literature study, further documentation of data analysis by means of data reduction, data classification and drawing conclusion. From the result of the research, it is concluded that the concept of excellent service of KBIH Maqdis in improving the quality of Hajj guidance from the concept of excellent service applied by KBIH Maqdis include: ability, attitude, appearance, attention, action and responsibility. Then the design of service delivery prime KBIH Maqdis include: service regulation, service facility, role of steering team and culture of service delivery. In addition, the form of KBIH Maqdis service to pilgrims in improving the quality of haj pilgrimage services such as KBIH Maqdis provides professional hajj guide and pilgrimage guidance material.

scholarly journals Strategi Kelompok Bimbingan Ibadah haji (KBIH) Maqdis Dalam Meningkatkan Pelayanan Prima Terhadap Calon Jamaah Haji Tahun 2017

2019 ◽  
Vol 17 (1) ◽  
pp. 75-94
Author(s):  
Nuning Octaviani
Keyword(s):  
Service Delivery ◽  
Data Reduction ◽  
Data Classification ◽  
Qualitative Approach ◽  
Quality Of Services ◽  
Good Service ◽  
Customer Needs ◽  
Excellent Service ◽  
Descriptive Method

The purpose of this study is to determine the KBIH strategy in improving prime service in the form of customer needs or practical pilgrims as well as the needs of customers or pilgrims emotionally and the process of providing services in KBIH Maqdis in terms of improving excellent service for prospective pilgrims. The method used in this study is descriptive method using a qualitative approach. The research steps are taken by: determining the location of research, collecting data using observation techniques, interviews, literature studies, and documentation then analyzing data by means of data reduction then data classification and drawing conclusions. From the results of the study it can be concluded that the KBIH Maqdis strategy in improving excellent service is quite good because this can be seen from the practical needs given by KBIH Maqdis to prospective pilgrims. The KBIH Maqdis party provides good service in terms of its service, supervisor, management and chairman. Because the effort to provide good service is expected that pilgrims feel satisfied so that they can tell others about the quality of services provided by KBIH Maqdis to worshipers. The process of implementing service delivery can also look good, that is seen from the provision of excellent service in KBIH Maqdis, Bandung.Tujuan dari penelitian ini untuk mengetahui strategi KBIH dalam meningkatkan pelayanan prima berupa kebutuhan pelanggan atau jamaah secara praktis maupun kebutuhan para pelanggan atau jamaah secara emosional dan proses dari pemberian pelayanan yang ada di KBIH Maqdis dalam hal meningkatkan pelayanan prima terhadap calon jamaah.Metode yang digunakan pada penelitian ini adalah metode deskriptif dengan menggunakan pendekatan kualitatif. Adapun langkah-langkah penelitian ditempuh dengan: penentuan lokasi penelitian, pengumpulan data dengan menggunakan tehnik observasi, wawancara, studi kepustakaan, dan dokumentasi selanjutnya analisis data dengan cara reduksi data kemudian klasifikasi data dan penarikan kesimpulan.Dari hasil penelitian dapat disimpulkan bahwa strategi KBIH Maqdis dalam Meningkatkan pelayanan prima cukup baik karena hal ini dapat dilihat dari kebutuhan secara praktis yang diberikan KBIH Maqdis kepada calon jamaah haji. Pihak KBIH Maqdis memberikan pelayanan yang baik dari segi pelayanannya pembimbing, pengurus maupun ketuanya. Karena dengan upaya memberikan pelayanan yang baik diharapkan jamaah haji merasa puas sehingga dapat memberitahu kepada orang lain tentang kualitas pelayanan yang diberikan pihak KBIH Maqdis terhadap jamaah. Proses pelaksanaan pemberian pelayanan pun dapat terlihat baik yakni dilihat dari pemberian pelayanan prima yang ada di KBIH Maqdis Kota Bandung.

scholarly journals Strategi Kelompok Bimbingan Ibadah haji (KBIH) Maqdis Dalam Meningkatkan Pelayanan Prima Terhadap Calon Jamaah Haji Tahun 2017

2017 ◽  
Vol 2 (3) ◽  
pp. 287-308
Author(s):  
Nuning Oktaviaini Oktaviaini ◽  
Arif Rahman ◽  
Herman Herman
Keyword(s):  
Service Delivery ◽  
Data Reduction ◽  
Data Classification ◽  
Qualitative Approach ◽  
Quality Of Services ◽  
Good Service ◽  
Customer Needs ◽  
Excellent Service ◽  
Descriptive Method

Tujuan dari penelitian ini untuk mengetahui strategi KBIH dalam meningkatkan pelayanan prima berupa kebutuhan pelanggan atau jamaah secara praktis maupun kebutuhan para pelanggan atau jamaah secara emosional dan proses dari pemberian pelayanan yang ada di KBIH Maqdis dalam hal meningkatkan pelayanan prima terhadap calon jamaah. Metode yang digunakan pada penelitian ini adalah metode deskriptif dengan menggunakan pendekatan kualitatif. Adapun langkah-langkah penelitian ditempuh dengan: penentuan lokasi penelitian, pengumpulan data dengan menggunakan tehnik observasi, wawancara, studi kepustakaan, dan dokumentasi selanjutnya analisis data dengan cara reduksi data kemudian klasifikasi data dan penarikan kesimpulan. Dari hasil penelitian dapat disimpulkan bahwa strategi KBIH Maqdis dalam Meningkatkan pelayanan prima cukup baik karena hal ini dapat dilihat dari kebutuhan secara praktis yang diberikan KBIH Maqdis kepada calon jamaah haji. Pihak KBIH Maqdis memberikan pelayanan yang baik dari segi pelayanannya pembimbing, pengurus maupun ketuanya. Karena dengan upaya memberikan pelayanan yang baik diharapkan jamaah haji merasa puas sehingga dapat memberitahu kepada orang lain tentang kualitas pelayanan yang diberikan pihak KBIH Maqdis terhadap jamaah. Proses pelaksanaan pemberian pelayanan pun dapat terlihat baik yakni dilihat dari pemberian pelayanan prima yang ada di KBIH Maqdis Kota Bandung. The purpose of this study is to determine the KBIH strategy in improving prime service in the form of customer needs or practical pilgrims as well as the needs of customers or pilgrims emotionally and the process of providing services in KBIH Maqdis in terms of improving excellent service for prospective pilgrims. The method used in this study is descriptive method using a qualitative approach. The research steps are taken by: determining the location of research, collecting data using observation techniques, interviews, literature studies, and documentation then analyzing data by means of data reduction then data classification and drawing conclusions. From the results of the study it can be concluded that the KBIH Maqdis strategy in improving excellent service is quite good because this can be seen from the practical needs given by KBIH Maqdis to prospective pilgrims. The KBIH Maqdis party provides good service in terms of its service, supervisor, management and chairman. Because the effort to provide good service is expected that pilgrims feel satisfied so that they can tell others about the quality of services provided by KBIH Maqdis to worshipers. The process of implementing service delivery can also look good, that is seen from the provision of excellent service in KBIH Maqdis, Bandung.

scholarly journals QUALITY OF IMPLEMENTATION OF PUBLIC SERVICES IN THE PUBLIC SERVICE MALL (MPP) IN SUMEDANG DISTRICT

2020 ◽  
Keyword(s):  
Service Delivery ◽  
Public Service ◽  
Public Services ◽  
Service System ◽  
Qualitative Approach ◽  
Problem Analysis ◽  
The Public ◽  
District Government ◽  
Descriptive Method

This study is to examine Describe and analyze the quality of the implementation of public services by the district government in public services through the Public Service Mall (MPP) in the Sumedang patent district. Seeing the supporting factors and servants in the process of public service that refers to KememPan number 31 of 2019 there are still not many maximums from the start of the regent's regulations that have not yet come out even though the service has begun to run, this study will analyze how public services should be carried out in the process of implementing the pub service system lik through the Mall Public Services (MPP) in Sumedang Regency. The method used in the activity is a descriptive method through a qualitative approach. With this method and approach, it is expected to be able to describe various problems in their entirety and comprehensively, so that the results of the problem analysis can be used as a basis for understanding phenomena and giving birth to a concept of the quality of public service delivery in Sumedang Regency

scholarly journals Peran Sanggar Seni Apo Lagaan terhadap Kontinuitas Sape’ Karaang Dayak Bahau di Kota Samarinda Kalimantan Timur

2021 ◽  
Vol 1 (2) ◽  
pp. 93-106
Author(s):  
Fernando Yonathan Tuah ◽  
Asril Gunawan ◽  
Zamrud Whidas Pratama
Keyword(s):  
Data Analysis ◽  
Qualitative Method ◽  
Research Data ◽  
Cultural Preservation ◽  
Government Agencies ◽  
Literature Study ◽  
Analysis Technique ◽  
Traditional Arts

Abstract: The art studio Apo Lagaan first appeared in Samarinda in 2007 and is still going on today. The Apo Lagaan art studio is an art studio that focuses on the traditional arts of the Bahau Dayak, especially the music of sape' karaang. This study aims to reveal the form of the Apo Lagaan Art Studio's role, the form of presentation of sape' karaang, and the meaning contained in the game. This study uses a qualitative method. The observation technique used includes the object of research and the determination of informants. The data collection techniques of this research include literature study, interviews, and documentation. The research data analysis technique is carried out by utilizing the data that has been found in the field. The results showed that the Apo Lagaan Art Studio had a role in the continuity of the sape' karaang in Samarinda City. The role of the Apo Lagaan Art Studio on the continuity of the sape' karaang in Samarinda City is carried out through studio activities related to activities, training, and performances of traditional Dayak Bahau music and dance. In addition, the Apo Lagaan art studio has also expanded its partnerships to several government agencies and schools to provide education to the general public about the importance of cultural preservation, especially by the younger generation.   Abstrak: Sanggar seni Apo Lagaan pertama kali muncul di Samarinda pada tahun 2007 dan masih bertahan hingga saat ini. Sanggar seni Apo Lagaan merupakan sanggar seni yang berfokus pada bidang kesenian tradisi Dayak Bahau khususnya musik sape’ karaang. Penelitian ini bertujuan mengungkap bentuk peran Sanggar Seni Apo Lagaan dan bentuk penyajian sape’ karaang serta makna yang terkandung dalam permainannya. Penelitian ini menggunakan metode kualitatif. Teknik observasi yang digunakan meliputi objek penelitian dan penentuan informan. Teknik pengumpulan data penelitian ini antara lain studi pustaka, wawancara, dan dokumentasi. Teknik analisis data penelitian dilakukan dengan memanfaatkan data-data yang telah ditemukan lapangan. Hasil penelitian menunjukkan bahwa sanggar seni Apo Lagaan memiliki peranan terhadap kontinuitas sape’ karaang di Kota Samarinda. Peranan Sanggar Seni Apo Lagaan terhadap kontinuitas sape’ karaang di Kota Samarinda dilakukan melalui aktivitas sanggar yang terkait dengan kegiatan, pelatihan, dan pementasan musik dan tari tradisi Dayak Bahau. Di samping itu, sanggar seni Apo Lagaan juga memperluas kemitraannya ke beberapa instansi pemerintah dan sekolah-sekolah guna untuk memberikan edukasi kepada masyarakat awam akan pentingnya pelestarian budaya terutama oleh generasi muda.

Peran Pimpinan Pondok Pesantren Dalam Meningkatkan Kualitas Dakwah Santri

2017 ◽  
Vol 2 (3) ◽  
pp. 213-230
Author(s):  
M.S. Ghazi Alkhairy ◽  
Yusuf Zaenal Abidin ◽  
Dewi Sadiah
Keyword(s):  
Organizational Structure ◽  
Policy Maker ◽  
Boarding School ◽  
Qualitative Approach ◽  
Delegation Of Authority ◽  
Continuous Activities ◽  
Descriptive Method ◽  
Organizing Process

Penelitian ini bertujuan untuk mengetahui peran (Wilayah pengaruh), peran pimpinan dalam mengarahkan program, serta peran pimpinan dalam mengawasi program kegiatan untuk meningkatkan kualitas dakwah santri di Pondok Pesantren Cipari. Metode yang digunakan dalam penelitian ini adalah menggunakan metode deskriptif, melalui pendekatan kualitatif. Peran pimpinan Pondok Pesantren Cipari dalam mengarahkan proses pendidikan guna meningkatkan kualitas dakwah santri terus dikembangkan, hal tersebut terlihat dari terus berjalannya kegiatan-kegiatan para santri untuk menunjang kemampuan dalam berdakwah dan hal tersebut tercermin dalam salah-satu kegiatan pondok pesantren yaitu muhadharah yang rutin dijalankan setiap minggunya. Peran pimpinan Pondok Pesantren Cipari dalam mengarahkan program terlihat pada proses pengorganisasian yang menghasilkan sebuah rumusan struktur organisasi dan pendelegasian wewenang dan tanggung jawab, pola yang dibangun sangat khas, musyawarah untuk mufakat selain pemimpin pun menjalankan fungsinya sebagai penentu kebijakan. Proses pengawasan yang biasa dilakukan di Pondok Pesantren Cipari dengan mengambil jalannya pelaksanaan kegiatan, mengukur keberhasilan dan kegagalannya dengan standar sebagaimana yang telah di tetapkan. The purpose of this research is to know the role (the region of influence), the role of leadership in directing the program, and the role of the leader in supervising the program of activities to improve the quality of preaching santri in Pondok Pesantren Cipari. The method used in this research is to use descriptive method, through qualitative approach The role of the leadership of Pondok Pesantren Cipari in directing the process of education in order to improve the quality of da'wah santri continues to be developed, it can be seen from the continuous activities of the santri to support the ability in da'wah and it is reflected in one of the activities of boarding school that is muhadharah routinely run every week. The role of the leadership of Pondok Pesantren Cipari in directing the program is seen in the organizing process which resulted in a formulation of organizational structure and delegation of authority and responsibility, a pattern that is built very distinctive, deliberation to consensus other than the leader also performs its function as a policy maker. The usual surveillance process at Pondok Pesantren Cipari by taking the course of the implementation of the activity, measuring its success and failure with the standard as it has been set.  

scholarly journals Strategy Improving Students 'Visit To Library Through Convenience, Facilities And Collections And Interest To Read (Case Study: Public Library and Archives of Lamongan District)

2017 ◽  
Vol 1 (1) ◽  
Author(s):  
Mu`ah Mu`ah
Keyword(s):  
Data Analysis ◽  
Public Library ◽  
Entire Population ◽  
Significance Level ◽  
Excellent Service ◽  
Information Center ◽  
Number Of Visits

The development of education in Indonesia is inseparable from the role of the library, because the library is an information center or information center. So to increase the visit to the library required facilities and infrastructure in accordance with its development. This study aims to analyze the factors that can affect the increase of student visits to the library. This study aims to explain whether the convenience variables, collections, facilities and interests can increase the number of visits students read. Population in this research is all visitor of student of Public Library and Archive of Lamongan Regency. The entire population and sample were 80 students who used total sampling or whole population were sampled because the population was less than 100. The instrument used in this study was questionnaire. Based on the results of data analysis shows that the indicators used in this study Interest in Student Visits and Quality Library showed significant results with the value of t count of convenience 41,630, collection 7, 003 and 7,849 facilities. This value is greater than 1.96. In addition, a significance level of 0.000 (P <0.05) was obtained. Therefore to increase Interest in student visits significantly influenced by the quality of the library including convenience, facilities, and collections. Students' perceptions of strategies to increase traffic applied by Lamongan Public Library and Archives are getting better (positive), so student visits to the General Archives and Regional Archives of Lamongan District will increase. With the addition of convenience, facilities and collections so as to provide excellent service to students.

scholarly journals Frasa Eksosentrik dalam Novel Kembang Kembang Petingan Karya Holisoh M.E

LOKABASA ◽  
2020 ◽  
Vol 11 (1) ◽  
pp. 50-60
Author(s):  
Leni Maryanika ◽  
Yayat Sudaryat
Keyword(s):  
Data Analysis ◽  
Elemental Analysis ◽  
Qualitative Approach ◽  
The Novel ◽  
Literature Study ◽  
Analysis Techniques ◽  
Data Analysis Technique ◽  
Analysis Technique ◽  
Data Source ◽  
Descriptive Method

The research aims to analyze and describe exocentric phrase that include the form, stucture, and semantics (the relation between grammatical elements) that contained in the novel Kembang Kembang Petingan by Holisoh M.E. In this study used descriptive method with a qualitative approach. Technique used in collecting data is a literature study. The data analysis technique used in this study is direct elemental analysis techniques. The data source used in this study is Novel Kembang Kembang Petingan by Holisoh M.E. The results of this research have 1133 phrase with 1658 frekuesi and describe three things, (1) exocentric phrase divided into two types of phrase, direktif phrase and relative phrase, (2) stucture of exocentric phrase have four general stucture and eleven substucture, and (3) semantics (the  relation between grammatical elements) have twelve relation gramatical of direktif phrase and two relation gramatical of relative phrase in the Kembang novel Kembang Petingan by Holisoh ME. Based on research can be concluded phrase exocentric in Kembang Kembang Petingan novel by Holisoh M.E can be examined in aspects form, stucture, and relation grammatical elements. AbstrakPenelitian ini bertujuan untuk menganalisis dan mendeskripsikan frasa eksosentrik yang meliputi bentuk, struktur, dan semantik (hubungan antarunsur gramatikal) yang terdapat dalam novel Kembang Kembang Petingan karya Holisoh M.E. Penelitian ini menggunakan metode deskriptif dengan pendekatan kualitatif, teknik yang digunakan dalam mengumpulkan data adalah tehnik studi pustaka, dan teknik analisis yang digunakan yaitu teknik analisis unsur langsung. Sumber data yang digunakan adalah novel Kembang Kembang Petingan karya Holisoh M.E. Hasil dari penelitian ini yaitu terdapat 1133 frasa eksosentrik dengan frekuensi 1658 kali, lalu mendeskripsikan tiga hal yaitu (1) bentuk frasa eksosentik yang terdiri atas data 2 jenis frasa yaitu frasa direktif dan relatif, (2) struktur frasa eksosentrik yang memiliki 4 pola utama dan 11 subpola, dan (3) semantik (hubungan makna antarunsur gramatikal) yang terdiri atas 12 hubungan makna antarunsur gramatikal frasa direktif dan 2 hubungan makna antarunsur gramatikal frasa relatif. Berdasarkan hasil penelitian dapat disimpulkan bahwa frasa eksosentrik mempunyai bentuk, struktur, dan hubungan gramatikal antarunsurnya yang berkaitan dengan kajian struktur dan semantik.

scholarly journals Kepala Madrasah dan Perannya dalam Meningkatkan Profesionalisme Guru: Studi Eksplorative di MTs Istiqamah Talu

2021 ◽  
Vol 13 (1) ◽  
Author(s):  
Ismaiza Busti ◽  
◽  
Mahyudin Ritonga ◽  
Ahmad Lahmi ◽  
◽  
...  
Keyword(s):  
Data Analysis ◽  
Focus Group ◽  
Human Resources ◽  
Qualitative Approach ◽  
Teacher Competence ◽  
Focus Group Discussions ◽  
Group Discussions ◽  
Descriptive Qualitative

The Head of Madrasah has a role in various matters related to improving the quality of both human resources and infrastructure in each madrasah he leads, teachers as human resources elements in madrasahs need strategic steps taken by the head of madrasah to improve their professionalism, this research aims to explore how the role of madarasah head in improving teacher competence in MTs Istiqamah Talu Talamau Subdistrict. Research is designed with an explorative qualitative approach, namely a study that aims to find the role performed by the head of madrasah through the search of various sources, the source of this research is madrasah supervisors, teachers in MTs Istiqamah and madarasah heads as a form of confirmation, to obtain data from the specified sources, in this research used observation techniques, interviews, documentation studies and focus group discussions, data analysis used is descriptive qualitative. The result of the research is that the head of madrasah plays a role in increasing the professionalism of teachers in the form of informative, coordinate, consultative and informative.

scholarly journals Manusia dengan Lingkungan Alam dalam Novel Aroma Karsa Karya Dee Lestari (Kajian Ekokritik Sastra)

2021 ◽  
Vol 7 (3) ◽  
pp. 293
Author(s):  
Sartina Padju ◽  
Salam Salam ◽  
Zilfa Achmad Bagtayan
Keyword(s):  
Data Analysis ◽  
Natural Environment ◽  
Special Relationship ◽  
The Novel ◽  
Human Relationship ◽  
Literature Study ◽  
Analysis Technique ◽  
Qualitative Descriptive ◽  
Descriptive Method

Penelitian ini dilakukan untuk mengkaji interaksi para tokoh yang membentuk jalinan hubungan beserta perannya dalam lingkungan alam dalam novel Aroma Karsa Karya Dee Lestari. Tujuan penelitian ini yaitu, 1) mendeskripsikan interaksi manusia dengan lingkungan alam, dan 2) mendeskripsikan peran manusia terhadap lingkungan alam dalam novel Aroma Karsa Karya Dee Lestari menggunakan teori ekokritik sastra dengan memandang karya sastram, manusia, dan lingkungannya adalah aspek hidup yang tidak terpisahkan. Metode yang digunakan dalam penelitian ini adalah metode deskriptif kualitatif. Teknik pengumpulan data dalam penelitian ini menggunakan teknik baca, cata, dan teknik riset kepustakaan. Sedangkan teknik analisis data dalam penelitian ini mengindetifikasi bagian-bagian teks kutipan novel berdasarkan indikasi hubungan manusia dengan lingkungan alam, mengklasifikasikan, menganalisis, mendeskripsikan, serta menyimpulkan hasil analisis data. Hasil penelitian menunjukkan gambaran interaksi mengenai beberapa tokoh yang memiliki hubungan khusus dengan alam melalui indra penciumannya dan perjalanan beberapa tokoh yang dimaksudkan melakukan ekpedisi perlindungan tanaman Puspa Karsa dalam novel Aroma Karsa Karya Dee lestari dengan pendeskripsian bahwa manusia dapat memberikan peran berupa hal positif dan negatif pada lingkungan alam.   This research was conducted to examine the interaction of the relationshop-forming figures and their roles in the natural environment in the novel Aroma Karsa by Dee Lestari. The objectives of this study were 1) to describe human interactio with the natural environment, and 2) to describe the role of humans in the natural environment in the novel using literary ecocritical theory by reviewing literature, humans, and their environment as inseparable aspects of life. This study used a qualitative descriptive method, where the data collection techniques used technique of reading, takin notes, and literature study. Meanwhile, the data analysis technique in this study identified parts of the text of the novel excerpts based, on the indication of the human relationship with the natural environment, calculates, analyzes, describe, and concludes the results of the data analysis. The results showed a picture of the ineraction of several figures who had a special relationship with nature through their sense of smell and the journey of several figures who were intended to carry out an expedition to proted the Puspa Karsa plant in the novel Aroma Karsa by Dee Lestari with the description that human can provide positive and negative roles in the natural environment.

Implementasi Fungsi Perencanaan KBIH Darul Ma’arif dalam Meningkatkan Pelayanan Jamaah

2021 ◽  
Vol 6 (1) ◽  
pp. 77-94
Author(s):  
Sari Hasanah ◽  
Dewi Sadi'ah
Keyword(s):  
Qualitative Approach ◽  
Good Service ◽  
Service Levels ◽  
Implementation Planning ◽  
Excellent Service ◽  
Planning Function ◽  
Descriptive Method

This study aims to determine how the implementation of the planning function in KBIH Darul Ma'arif. This study uses a descriptive method with a qualitative approach that aims to describe, explain, and explain data regarding the implementation of the planning function at KBIH Darul Ma'arif in improving the service levels of the congregation, namely through interviews, observation, documentation study of the research object. The results showed that, the implementation of the planning function in KBIH Darul Ma'arif in improving the services of the congregation had fulfilled the needs of the prospective congregation, the determination of the objectives of the KBIH was to get satisfaction, calm and perfection in performing the pilgrimage. The determination of the KBIH program is to get excellent service with several programs: pre-hajj pilgrimage, hajj pilgrimage and post-hajj pilgrimage. Determining the KBIH schedule, namely always determining the day and date, time, guidance and material so as to provide good service to the pilgrims. Keywords: Implementation; Planning function; KBIH; Jamaah service

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