scholarly journals COVID-19 Country Strategies Counteraction: A System Analysis Experience

2021 ◽  
pp. 167-179
Author(s):  
Marian Abisheva ◽  
◽  
Taissiya Marmontova ◽  
Raushan Dulambayeva ◽  
Bauyrzhan Baglay ◽  
...  
Keyword(s):  
System Analysis ◽  
Initial Period ◽  
Crisis Response ◽  
Final Conclusion ◽  
Event Analysis ◽  
Political Consequences ◽  
Response Strategies ◽  
New Type ◽  
Degrees Of Severity ◽  
Desk Research

Introduction. The article discusses the features of the regulation of counteraction measures in the initial period of the pandemic. When choosing the object of the study, the authors proceeded from the assumption that the effectiveness of responding to COVID-19 threats is related to the capabilities of public administration systems to be adaptive and respond promptly to changes in the situation. The authors focused on studying the process of adaptation of management systems to a new type of threat, for this purpose the situation in countries with maximum and minimum mortality rates was studied. Methods and materials. The methodology is based on the use of the Evidence-based policy principle, implemented through desk research and event analysis. The chosen methodology made it possible to identify a number of typical response strategies based on attempts of “suppression and deterrence”, “mitigation and struggle”, “support and assistance”, expressed in lockdowns of varying degrees of severity. Analysis. Typical measures in the political sphere include the creation of government crisis response headquarters and the development of national plans to combat the epidemic. Most of the damage received by States during the COVID-19 pandemic is due to underestimation of the situation and risks of biological safety, lack of experience in responding. Results. Conclusions were drawn about the economic and political consequences of the implementation of state strategies, their impact on national security. In particular, it was noted that administrative measures (China) give a quick effect with great complexity of implementation, but most states prefer to balance between the necessary restrictions and maintaining the viability of economies. As a result, the final conclusion was made that the practice of crisis management should become an integral part of government responses to shocks in the future.

scholarly journals A CONTENT ANALYSIS OF “MALAYSIAN-LAHAD DATU” CRISIS AND CRISIS RESPONSES IN ETHNIC NEWSPAPERS IN MALAYSIA

2019 ◽  
Vol 4 (17) ◽  
pp. 132-143
Author(s):  
Manimegalai Ambikapathy ◽  
Hasmah Zanuddin
Keyword(s):  
Content Analysis ◽  
Communication Theory ◽  
News Coverage ◽  
Analysis Data ◽  
Crisis Response ◽  
Attribution Of Responsibility ◽  
Response Strategies ◽  
News Sources ◽  
Significant Difference ◽  
Crisis Responses

This research was to examine the portrayal of crisis response strategies in Malaysian local vernacular printed dailies in covering terrorism crises which is the Lahad Datu crisis in Malaysia. The researcher relied on Situational Crisis Communication Theory (SCCT) and Framing theory to identify the news coverage and appropriate solutions through newspaper framing. Five variables were identified by the researcher in examining crisis response strategies such as news category, news slants, news framing, news sources and portrayal of visuals. Through quantitative content analysis, data revealed that the solution category was portrayed by Nanban daily, but Sin Chew focused on the problem category. For the news slants, Sin Chew daily framed negative slants of news most but Nanban daily portrayed issues in positive slants. In measuring the news frame, both dailies focused more on the attribution of responsibility frame. In examining the crisis response strategies, the researcher found, justification crisis response was portrayed predominantly but there is a significant difference between two different vernacular dailies in the portrayal of justification crisis response followed by concern crisis response. Kruskal Wallis’s test revealed that there is a significant difference in the portrayal of concern response between two dailies however, both newspapers having significant associations in portraying compensation crisis response.

NEW POWER-PUBLIC COMMUNICATIVISM AND POLITICAL CONSEQUENCES OF THE DIGITAL TRANSFORMATION OF SOCIETY

2021 ◽  
Vol 16 (2) ◽  
pp. 125-138
Author(s):  
M.A. CHEKUNOVA ◽  
Keyword(s):  
Public Relations ◽  
Political Communication ◽  
Digital Transformation ◽  
The Political ◽  
Medium Term ◽  
Digital Revolution ◽  
Political Consequences ◽  
The Public ◽  
New Type ◽  
The Russian Federation

The purpose of the article is to consider the influence of the processes of digital transformation of society on the change of the model of power and public communications. The positions and arguments of technological optimists and alarmists on the prospects for the development or involution of democracy in the context of further digitalization are considered. Scenario variants of the political consequences of the "digital revolution"are presented. A special place is given to the analysis of the discourse, catalyzed by anti-covid events, around the problem of a new type of totalitarianism. The author, pointing to the opportunities of digitalization that are favorable for the development of power and public relations, also notes the risks associated with it for the political sphere. As a result of the research, the author suggests two main directions of digital transformation in the field of political communication in the medium term: 1) creative, enhancing the effectiveness of dialogue communications between the authorities and the public (including through the implementation of the national project "Digital Economy of the Russian Federation"), 2) destructive, forming the language of hostility in society and the activity of anonymous political trolls that generate conflict.

Evolution of public sentiments during the COVID-19 pandemic: Case comparisons of India, Singapore, South Korea, the United Kingdom and the United States (Preprint)

2021 ◽  
Author(s):  
May Oo Lwin ◽  
Anita Sheldenkar ◽  
Jiahui Lu ◽  
Peter Johannes Schulz ◽  
Wonsun Shin ◽  
...  
Keyword(s):  
United States ◽  
Social Media ◽  
United Kingdom ◽  
South Korea ◽  
Initial Period ◽  
The United States ◽  
Crisis Response ◽  
Important Indicator ◽  
The United Kingdom ◽  
Communication Space

BACKGROUND Public sentiments are an important indicator of crisis response, with the need to balance exigency without adding to panic or projecting overconfidence. Given the rapid spread of the coronavirus disease 2019 (COVID-19) pandemic, governments have enacted various nationwide measures against the disease with social media platforms providing the previously unparalleled communication space for the global populations. OBJECTIVE This study aims to examine and provide a macro-level narrative of the evolution of public sentiments on social media at national levels, by comparing Twitter data from India, Singapore, South Korea, the United Kingdom, and the United States during the current pandemic. METHODS Over 67,363,091 million Twitter posts on COVID-19 from 28 January 2020 to 28 April 2021 were analyzed from the five countries with "wuhan", "corona", "nCov", and "covid" as search keywords. Change in sentiments ("very negative", " negative", "neutral or mixed", "positive”, “very positive”) were compared between countries in connection with disease milestones and public health directives. RESULTS Country-specific assessments show that negative sentiments were predominant across all five countries during the initial period of the global pandemic. However, positive sentiments encompassing hope, resilience, and support arose at differing intensities across the five countries, particularly in Asian countries. In the next stage of the pandemic, India, Singapore, and South Korea faced escalating waves of COVID-19 cases, resulting in negative sentiments, but positive sentiments appeared simultaneously. In contrast, while UK and US negative sentiments increased sharply and dramatically after the declaration of a national public emergency, strong parallel positive sentiments were slow to surface. CONCLUSIONS Our findings on sentiments across countries facing similar outbreak concerns suggest potential associations between government response actions both in terms of policy and communications, and public sentiment trends. Overall, a more concerted approach of government crisis communication appears to be associated with more stable public sentiments balanced between positives and negatives over the evolution of the COVID-19 pandemic.

Debunking the myth of denial’s effectiveness in crisis communication: context matters

2016 ◽  
Vol 20 (4) ◽  
pp. 381-395 ◽  
Author(s):  
W. Timothy Coombs ◽  
Sherry Jean Holladay ◽  
An-Sofie Claeys
Keyword(s):  
Pilot Study ◽  
Past Research ◽  
Crisis Response ◽  
Response Strategy ◽  
Primary Study ◽  
Content Type ◽  
Response Strategies ◽  
Organizational Reputation ◽  
Action Strategy ◽  
Positive Action

Purpose The purpose of this paper is to address the under-researched issue of how formal determinations of organizational responsibility for a crisis affect the effectiveness of the denial strategy in protecting organizational reputation. Because studies that omit later determinations of responsibility produce misleading representations of the value of denial, a pilot study and primary study investigated how later determinations of organizational culpability in a management misconduct crisis interact with crisis response strategies to affect reputation and anger. Design/methodology/approach Two studies used experimental designs to assess how denial interacted with determinations of crisis responsibility to influence reputation and anger. Findings The pilot study demonstrated reputational damage and stakeholder anger increased when an organization initially denied responsibility and then was found to be responsible for the crisis. The second study replicated the pilot study findings and also demonstrated that later determinations of guilt decreased reputation scores. When found guilty, the organization’s reputation was significantly more favorable when the positive action strategy was used. Comparison of three response strategies (no response, denial, and positive action) revealed the denial and no response conditions were significantly less effective than the positive response strategy when the organization was found guilty. Research limitations/implications Paper demonstrates the need for research on the denial strategy to consider later determinations of crisis responsibility (guilt) when assessing denial’s impact on organizational reputation. Practical implications When selecting response strategies in situations where crisis responsibility is unclear, practitioners should consider how later determinations of responsibility could affect reputation. Originality/value This paper questions past research on the value of the denial strategy, integrates findings from the trust violations research, and demonstrates the importance of considering formal judgments of organizational responsibility when selecting crisis response strategies.

scholarly journals MANAJEMEN KRISIS DAN REPUTASI PERUSAHAAN TAKSI KONVENSIONAL TERKAIT DEMONSTRASI PENOLAKAN TAKSI ONLINE Studi Kasus pada Blue Bird Group

2017 ◽  
Vol 6 (1) ◽  
pp. 1
Author(s):  
Arifa Rachma Febriyani
Keyword(s):  
Crisis Response ◽  
Response Strategies ◽  
Bird Group

The demonstration to refuse online taxi Uber and Grab driven by PPAD Jadetabek on March 22 is a crisis for Blue Bird Group that has been known to have a positive reputation. This is due to the demonstrations was allegedly provoked by one of the Blue Bird driver's. The purpose of this study is to describe the Blue Bird Group's PR strategy in managing the crisis as a result of the demonstration in order to save the reputation of their organization. The results showed PR Blue Bird Group implements several crisis response strategies, such as execuse, apologize, compensation, and reminders. 

scholarly journals Crisis response strategies in Finland and Spain

2017 ◽  
Vol 25 (4) ◽  
pp. 223-231 ◽  
Author(s):  
Vilma Luoma-aho ◽  
Angeles Moreno ◽  
Piet Verhoeven
Keyword(s):  
Crisis Response ◽  
Response Strategies

Organisations' conversations in social media: applying dialogue strategies in times of crises

2014 ◽  
Vol 19 (1) ◽  
pp. 10-33 ◽  
Author(s):  
Stefania Romenti ◽  
Grazia Murtarelli ◽  
Chiara Valentini
Keyword(s):  
Social Media ◽  
Crisis Communication ◽  
Theoretical Framework ◽  
Crisis Response ◽  
The Body ◽  
Research Approach ◽  
Crisis Communications ◽  
Content Type ◽  
Response Strategies ◽  
Body Of Knowledge

Purpose – The aim of this paper is to develop and test a theoretical framework, grounded in managerial and organisational theories of dialogue, through which organisations can take decisions in relation to the most appropriate crisis response strategies for handling social media stakeholders. Design/methodology/approach – The theoretical framework is developed through a conceptual analysis of literature on dialogue, social media and crisis communication. The theoretical framework is then tested in eight different international organisations experiencing a crisis. For each case, different web contents, such as organisations' status updates/posts, links, videos published on Facebook, Twitter, and YouTube, were analysed using a rhetorical research approach. Findings – The analysed organisations apply different online dialogue strategies according to crisis types and in combination with specific crisis response strategies. Most of the organisations investigated carry on those dialogue strategies suitable to develop consensus (concertative), guide conversations on specific topics or issues (framing), find solutions to the crisis collectively (transformative). Concertative strategies were often associated with informative crisis response strategies, framing strategies with denial and justification crisis response strategies and transformative strategies with corrective actions. Research limitations/implications – By using a dialogic perspective in setting up online conversations with their external stakeholders, the paper proposes a theoretical model to explain companies' decisions in carrying on online dialogues during critical situations and thus contribute to the body of knowledge on online crisis communications. Practical implications – The proposed model can support crisis communicators to manage dialogue's aims and dimensions differently by taking into account both contextual and situational conditions. Originality/value – By integrating management studies on dialogue into crisis communication and social media literature, the authors intend to offer an alternative thinking of organisations' decision-making in relation to crisis response strategies and social media stakeholders.

A Study of Organizational Reponses to Dilemmas in Interorganizational Emergency Management

2016 ◽  
Vol 44 (2) ◽  
pp. 287-315 ◽  
Author(s):  
Elizabeth J. Carlson ◽  
Marshall Scott Poole ◽  
Natalie J. Lambert ◽  
John C. Lammers
Keyword(s):  
Emergency Management ◽  
Crisis Response ◽  
Organizational Responses ◽  
Large Sample ◽  
Response Strategies ◽  
Response System ◽  
Sense Of Urgency

Organizational scholars have traditionally used conceptual definitions to classify situational tensions such as dialectics, dilemmas, contradictions, and paradoxes. We propose instead to use organizational members’ reactions to define and distinguish among different forms of tensions. In the present study, we propose a model in which dilemmas vary in terms of press (the sense of urgency that they invoke) and balance (the degree to which both sides of the dilemma are regarded as equally important and urgent). Depending on the degree of press and balance, organizations are predicted to undertake various response strategies. To evaluate this model, we studied a large sample of members’ descriptions of organizational responses to dilemmas in the Dutch crisis response system ( N = 149). Results indicated variation in press and balance, and while some participants enacted dilemmas as choices, others enacted dilemmas in ways that acknowledged and tried to address both alternatives.

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