scholarly journals Religiosity and Customer Experience: a Study of the Nigerian Hospitality Industry

2020 ◽  
pp. 1723-1735
Author(s):  
Powel Maxwell Worimegbe
Keyword(s):  
Religious Orientation ◽  
Hospitality Industry ◽  
Religious Affiliation ◽  
Practical Implication ◽  
Customer Experience ◽  
Sem Analysis ◽  
Religious Groups ◽  
Goods And Services ◽  
Significant Difference ◽  
Hospitality Sector

The effect of religiosity on customer experience has engendered a lot of debate in the existing literature. This study examines the effect of religiosity on customer experience among the three major religious groups in the hospitality sector in Nigeria. The study is premised on the dimensions of religiosity, which are religious knowledge, orientation, commitment and affiliation. Employing the survey research design, 544 customers in the hospitality industry who cut across the three main religions in Nigeria were sampled. The study employed the PLS-SEM tool in the analysis of data. The PLS-SEM analysis shows that religiosity (t-value=134.668) is a significant determinant of customer experience in the hospitality sector. The findings further reveal that there is no significant difference in customer experience among the three main ethnic groups in Nigeria. Practical Implication: It is inferred from the study that firms should pay attention to religiosity in order to give the customers an exciting experience. More attention should be paid to the customers’ religious orientation and knowledge. The role and significance of religion as relating to religious, affiliation, commitment, orientation and knowledge of the customers should not be ignored by firms in the provision of goods and services which will bring about better service encounter

Religious Orientation and Prayer Experience

1987 ◽  
Vol 60 (3_part_2) ◽  
pp. 1201-1202
Author(s):  
Ralph W. Hood ◽  
Ronald J. Morris ◽  
P. J. Watson
Keyword(s):  
Religious Orientation ◽  
Religious Affiliation

86 participants with at least nominal religious affiliation completed a questionnaire on experiences during prayer. All participants were identified as to religious orientation using Allport's well known typology. As predicted, no religious types differed on minimal phenomenological experiences during prayer. However, as predicted, intrinsic and indiscriminately favorable persons were more likely to interpret their experiences in relevant religious terms than were either extrinsic or indiscriminately anti-religious persons.

scholarly journals Stock Market Reaction to COVID-19: Evidence in Customer Goods Sector with the Implication for Open Innovation

2020 ◽  
Vol 6 (4) ◽  
pp. 99
Author(s):  
Zaky Machmuddah ◽  
St. Dwiarso Utomo ◽  
Entot Suhartono ◽  
Shujahat Ali ◽  
Wajahat Ali Ghulam
Keyword(s):  
Stock Prices ◽  
Stock Price ◽  
Practical Implication ◽  
Efficient Market Hypothesis ◽  
Future Research ◽  
Observation Data ◽  
Economic Sectors ◽  
Significant Difference ◽  
Before And After ◽  
Long Term Impact

The coronavirus pandemic has spread all over the world, affecting both the health and economic sectors. The aim of this research was to observe stock prices of customer goods before and after the COVID-19 pandemic using event study and the comparison test. The sample included data of daily closing stock prices and volume of stock trade during the three months before (−90 days) and after (+90 days) the occurrence of the COVID-19 pandemic ongoing, totaling 2670 observation data both before and after the COVID-19 pandemic, for a total of 5340. The research findings indicate a significant difference between the daily closing stock price and volume of stock trade before and after the COVID-19 pandemic. The current research has both theoretical and practical implications: the findings strengthen the efficient market hypothesis, which states that the more complete the provided information, the more efficient the market. The practical implication is that investors should be careful when choosing to invest. Investors should choose customer goods sector companies that provide products that are much needed by customers, for example, pharmacy, food, beverages, etc. Future research is needed to investigate the long-term impact of the pandemic on the economy.

The intervention of artificial intelligence in the recruitment function in UAE’s hospitality industry

2021 ◽  
Vol 9 (1) ◽  
Author(s):  
Bharti Pandya ◽  
Maryam Mohammed Al Janahi
Keyword(s):  
Artificial Intelligence ◽  
Thematic Analysis ◽  
Hospitality Industry ◽  
Descriptive Analysis ◽  
Recruitment Strategies ◽  
Human Intervention ◽  
Job Descriptions ◽  
Job Advertisements ◽  
Routine Tasks ◽  
Hospitality Sector

Artificial Intelligence (AI) is not a new concept for Hospitality Industry and Recruitment functions. AI has displaced the human intervention in routine tasks. In few years, AI will take over several jobs (Kubler, 2018). Recently AI technologies support application screening, data analysis, and preliminary interviews, saving time of recruiters. Chatbots are now designated recruitment officers supporting candidates. Researchers have studied the influence of AI on Recruitment, but only a few focused on the AI displacing human in the recruitment function performed in UAE’s hospitality industry. This research aims to understand the transformation in the recruitment function of UAE’s hospitality industry due to AI intervention. Using concurrent mixed-methods, data was collected by interviewing 10 UAE HR leaders and surveying 135 HR professionals. The inductive-deductive thematic analysis was conducted for subjective measures and descriptive analysis was performed for scaled measures. This study found that UAE’s hospitality sector deployed AI technologies in recruitment areas such as job advertisements, collecting applications, maintaining profiles, and storing the applications. The routine, repetitive, and heavy-volume tasks in the recruitment are delegated to AI while strategic roles are retained for human professionals including development of strategies, and creation of job descriptions and specifications. While the literature review suggested a wider application of AI in recruitment function, UAE’s hospitality sector seems to be lagging. The recommendations will benefit industry leaders, HR professionals, recruitment consultants, and AI developers to rethink on the recruitment strategies, operations, and administration and to embrace the intervention of AI in recruiting the best talent proficiently.

scholarly journals Analysis of the drivers and benefits of BIM incorporation into quantity surveying profession

2018 ◽  
Vol 16 (5) ◽  
pp. 750-766 ◽  
Author(s):  
Solomon Olusola Babatunde ◽  
Damilola Ekundayo ◽  
Olubola Babalola ◽  
Jumoke Aduramigba Jimoh
Keyword(s):  
Undergraduate Students ◽  
Practical Implication ◽  
Empirical Studies ◽  
Information Modeling ◽  
Content Type ◽  
Whitney Test ◽  
Mann Whitney Test ◽  
Significant Difference ◽  
Building Information ◽  
Quantity Surveying

Purpose Building information modeling (BIM) inclusion in education pedagogy is crucial in preparing skilled graduates for employment in the construction industry. Against this backdrop, studies on BIM education abound in architecture, engineering and construction (AEC) programmes in higher education institutions (HEIs). However, there are limited empirical studies on BIM potentials in the quantity surveying (QS) profession in HEIs, particularly in developing countries. The purpose of this study is to identify and assess the BIM drivers and benefits as important to the QS profession using an empirical approach. Design/methodology/approach A comprehensive literature review was conducted to identify the BIM drivers and benefits in relation to the QS profession, which was used to design a questionnaire. To capture a broad perception, a questionnaire survey was carried out which targeted the academia and final year undergraduate students from two selected universities offering QS honour degree programmes in Nigeria. Data collected were analysed using mean score, standard deviation and Mann–Whitney test. Findings The study identified 12 BIM drivers in relation to the QS profession and the analysis of the ranking revealed that almost all the identified BIM drivers are considered by respondents as important. The study further identified 14 BIM benefits and the analysis of the ranking indicated that all the identified BIM benefits are considered as important. The results of the Mann–Whitney test indicated a slight statistically significant difference, particularly in one of the selected universities on the ranking of the BIM drivers and benefits as important to the QS profession. Practical implication The findings of the study provide empirical evidence on the current perceptions of the drivers and benefits of BIM to QS academia and students as they explore the concept for the advancement of QS profession. Originality/value This study would provide practical insights to use BIM for QS practice. Also, this study would contribute to improving the QS graduates and professional quantity surveyors understanding of the BIM knowledge applicable to QS profession.

scholarly journals Analysis of determinant factors affecting retail business customer loyalty

2021 ◽  
Vol 5 (S3) ◽  
pp. 310-318
Author(s):  
Abdul Haris ◽  
Abdul Rahman ◽  
Yusriadi Yusriadi ◽  
Umi Farida
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Customer Loyalty ◽  
Structural Equation ◽  
Descriptive Analysis ◽  
Sem Analysis ◽  
Demographic Development ◽  
Five Dimensions ◽  
Factors Affecting ◽  
Goods And Services

Demographic development is the first field that influences the growth of retail stores. The rising population allows all goods and services to increase. To establish customer loyalty, the company must try to try to offer the highest quality in any product or service it must create a positive sense of quality in the minds of its customers. This research is a descriptive research type, trying to explain and describe each variable's conditions in detail and see the relationship or relationship between these variables. In the context of this study, the independent variables are Service Quality (X1), Relationship Marketing (X2), and Customer Satisfaction (Y), while the dependent variable is Customer Loyalty (Z). Quantitative data were analyzed using descriptive analysis and Structural Equation Modelling (SEM) analysis. Partially service quality has a significant influence on customer satisfaction in modern stores. In the sense that the quality of service provided by modern store management in Makassar City can contribute positively to customer satisfaction with the five dimensions of Tangible, Reliability, Empathy, Assurance, and Responsiveness. Direct service quality significantly influences customer loyalty, and indirect service quality has a significant effect on customer loyalty (LP) through customer satisfaction at modern stores in Makassar City.

scholarly journals Analysis of ethnic differences of Iranian sports fans in the variables of Islamic cohesion, national identity, and perception of sports success

2021 ◽  
Vol 8 (SPE3) ◽  
Author(s):  
Amir Hossein Monazzami ◽  
Behnam Naghi-Pour Givi
Keyword(s):  
National Identity ◽  
Ethnic Groups ◽  
Ethnic Differences ◽  
Face Validity ◽  
Religious Groups ◽  
Sports Fans ◽  
Statistical Population ◽  
Test Of Hypotheses ◽  
Significant Difference ◽  
Descriptive Survey

Iran is a country with different ethnicities and religions and some negative experiences of conflicts throughout history. It is believed that; Sports success is a factor in the greater convergence of a country's citizens. This article analyzes the ethnic differences of Iranian sports fans in Islamic cohesion, national identity, and perception of sports success. The research was a descriptive survey. The statistical population was all Iranians interested in national sports, 968 of whom participated in the study voluntarily. The research instruments were the researcher-made questionnaire of Perception of Sports Success, the National Identity Questionnaire of Hear and James (2007), and the Islamic Cohesion Questionnaire of Baghbanian and Morowat (2011). The content and face validity of the questionnaires were confirmed by the professors and their reliability was calculated with Cronbach's alpha coefficient of 0.78, 0.88, and 0.83, respectively. The test of hypotheses showed that; the variables of Islamic cohesion and national identity have a statistically significant difference between Shiite and Sunni respondents (P <0.05). The variables of Islamic cohesion and national identity also had a statistically significant difference between the respondents of ethnic groups (P <0.05) while there was no statistically significant difference in the perception of sporting success between the respondents of different ethnic groups and religious groups (P <0.05). The findings of the study emphasized the positive functions of sports success in the convergence of more religious and ethnic groups in the country.

scholarly journals Factors associated with retention in faith-based drug treatment centers in the Mexican-American border

Salud Mental ◽  
2018 ◽  
Vol 41 (4) ◽  
pp. 169-177 ◽  
Author(s):  
Ietza Bojorquez ◽  
◽  
Daniel Rodríguez ◽  
Olga Odgers ◽  
Ramiro Jaimes ◽  
...  
Keyword(s):  
Residential Treatment ◽  
Mexican American ◽  
Drug Users ◽  
Religious Orientation ◽  
Retention Rate ◽  
Religious Affiliation ◽  
Logistic Regression Models ◽  
Factors Associated ◽  
Faith Based ◽  
Treatment Facilities

Introduction. Faith-based centers are major providers of residential treatment for substance use problems in Mexico, but relatively few studies have been conducted in this context. Objective. To explore factors associated with treatment retention in two faith-based (with different religious orientation) residential treatment facilities for male drug users in Tijuana, Mexico. Method. We conducted an exploratory follow-up study of 328 clients admitted during 2014-2015 to either an Evangelical Pentecostal center or a faith-based center without a specific religious affiliation. The main outcome was retention, defined as remaining in treatment for at least three months. Results. Among participants, the retention rate was 38.7%. Multivariate logistic regression models showed that age (OR 1.04; 95% CI [1.01, 1.06]; p = .002) and having used heroin or opioids in the past 30 days (OR .50; 95% CI [.25, 1.00]; p = .049) were associated with retention. Having a personal religious affiliation was associated with retention in the Evangelical Pentecostal center, but not in the center without a specific religious affiliation. Discussion and conclusion. The retention rate was low, but within the previously reported range. The interaction of personal religious affiliation and the religious orientation of the center suggests that a match between a person’s religious convictions and those of the center could be important for retention. More research is needed to clarify the utility of faith-based centers for religious and non-religious drug users.

Interpreting Citizenship Amendment Act: Its Content and Context

2021 ◽  
Vol 67 (4) ◽  
pp. 559-572
Author(s):  
Keshab Chandra Ratha
Keyword(s):  
Present Article ◽  
Religious Affiliation ◽  
Religious Tolerance ◽  
Religious Groups ◽  
Citizenship Rights ◽  
Norms And Values ◽  
History Of ◽  
Constitutional Morality ◽  
Arbitrary Selection ◽  
Selection Of

India is endowed with a proud history of inclusive government and religious tolerance. Indian citizenship has always been firmly rooted in the country’s constitution, which lays priority on equality, regardless of gender, caste, religion, class, community or language. Attaching citizenship rights to religious affiliation runs counter to the letter and spirit of India’s Constitution and constitutional morality. The major thrust of the present article is to project government’s stance on the Citizenship Amendment Act, 2019, constitutional provisions in relation to the Act, thematic arguments of critics and constitutional experts on the matter, multifarious challenges ahead in respect of its implementation, by establishing the fact that any measure taken must remain in conformity with international norms and values and necessity of amending the law to do away with the arbitrary selection of countries and religious groups so that the current agitation can be easily tranquilised.

Religion and Happiness

2012 ◽  
Author(s):  
Michael Hout ◽  
Andrew Greeley
Keyword(s):  
United States ◽  
Religious Affiliation ◽  
General Social Survey ◽  
The United States ◽  
Religious Groups ◽  
Social Survey ◽  
Religious Rituals ◽  
Religious Services ◽  
Using Data ◽  
International Social

This chapter discusses the link between happiness and religion. It draws on meaning-and-belonging theory to deduce that a religious affiliation heightens happiness through participation in collective religious rituals. Attendance and engagement appear key: a merely nominal religious affiliation makes people little happier. Notably, two religious foundations of happiness—affiliation with organized religious groups and attendance at services—have fallen. Softened religious engagement, then, may contribute to the slight downturn in general happiness. In fact, steady happiness is reported among those who participate frequently in religious services, but falling levels among those who are less involved. The chapter also considers the association between religion and happiness outside the United States using data from the International Social Survey Program, an international collaborative survey to which the General Social Survey contributes the American data.

scholarly journals Graphene oxide nano-filler based experimental dentine adhesive. A SEM / EDX, Micro-Raman and microtensile bond strength analysis

2020 ◽  
Vol 18 ◽  
pp. 228080002096693 ◽  
Author(s):  
Abdullah Alshahrani ◽  
Mohammed S Bin-Shuwaish ◽  
Rana S Al-Hamdan ◽  
Thamer Almohareb ◽  
Ahmed M Maawadh ◽  
...  
Keyword(s):  
Graphene Oxide ◽  
Bond Strength ◽  
Sem Analysis ◽  
Strength Analysis ◽  
Hybrid Layer ◽  
Microtensile Bond Strength ◽  
Significant Difference ◽  
Strength And Durability ◽  
And Control ◽  
Microraman Spectroscopy

Aim: The study aimed to assess graphene oxide (GO) adhesive and its dentin interaction using scanning electron microscopy (SEM), MicroRaman spectroscopy and Microtensile bond strength (μTBS). Materials and Methods: Experimental GOA and control adhesives (CA) were fabricated. Presence of GO within the experimental adhesive resin was assessed using SEM and Micro-Raman spectroscopy. Ninety specimens were prepared, sixty teeth were utilized for μTBS, twenty for SEM analysis of interface for CA and GOA and ten were assessed using microRaman spectroscopy. Each specimen was sectioned and exposed dentine was conditioned (35% phosphoric acid) for 10 s. The surface was coated twice with adhesive (15 s) and photopolymerized (20 s). Composite build-up on specimen was photo-polymerized. Among the bonded specimens, thirty specimen were assessed using Micro-Raman spectrometer, SEM and energy dispersive X-ray spectroscopy (EDX), whereas remaining specimens were divided in to three sub-groups ( n = 10) based on the storage of 24 h, 8 weeks and 16 weeks. μTBS testing was performed at a crosshead speed of 0.5 mm/min using a microtensile tester. The means of μ-tbs were analyzed using ANOVA and post hoc Tukey multiple comparisons test. Results: No significant difference in μTBS of CA and GOA was observed. Storage time presented a significant interaction on the μTBS ( p < 0.01). The highest and lowest μTBS was evident in CA (30.47 (3.55)) at 24 h and CA (22.88 (3.61)) at 18 weeks. Micro-Raman analysis identified peaks of 1200 cm-1 to 1800 cm1, D and G bands of GO nanoparticles in the resin. Uniform distribution of graphene oxide nanoparticles was present at the adhesive and hybrid layer. Conclusion: GO showed interaction within adhesive and tooth dentin similar to CA, along with formation of hybrid layer. In ideal conditions (absence of nanoleakage), graphene oxide modified adhesive shows comparable bond strength and durability of resin dentine bond.

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