scholarly journals THE RELATIONSHIP OF HALAL TOURISM, ISLAMIC ATTRIBUTES, EXPERIENTIAL VALUE, SATISFACTION AND MUSLIM REVISIT INTENTION IN FRAMEWORK

2019 ◽  
Vol 6 (1) ◽  
pp. 50-57
Author(s):  
Reni Yuliviona ◽  
Zuraini Alias ◽  
Mokhtar Abdullah ◽  
Elfitra Azliyanti
Keyword(s):  
Service Providers ◽  
Online News ◽  
Research Field ◽  
Shopping Malls ◽  
Destination Loyalty ◽  
Tourist Destinations ◽  
Experiential Value ◽  
Relationship Of ◽  
The Relationship ◽  
Intention To Revisit

Purpose/Background: This paper provides a systematic review of previous articles, books, and online news with a specific focus on Muslim tourists’ experiential value, Islamic attributes, and halal tourist destinations. Methodology: This paper reviews literature reviews of journal articles, conference proceedings, and books interrelated with the keywords and the research field. Main Findings: The review findings suggest that tourists’ satisfaction is crucial in determining destination loyalty and the decision of revisiting certain destinations. Satisfaction should be used to assess the performance of destinations’ products and services as Muslim tourists may take into account the availability of facilities tailored to cater their religious and personal needs but they will feel most satisfied when performance exceeds necessities. Application: The findings from this review will benefit those in the tourism-related industries and policymakers. The specific identification of certain elements influencing the Muslim tourists’ preferences would help the service providers to offer attractive packages that meet the tourist’ expectations. Limitations: This paper has its limitations as the data was obtained from tourists visiting several locations in Bandung, Padang, and Lombok, Indonesia. To obtain generalized findings with regards to tourists’ views of the issue, a larger sampling is recommended. Novelty/Originality: This paper is significant as it focuses on Halal tourism by highlighting Muslim experiential values in halal tourist destinations as previous studies were focused on products and shopping malls. Hence, information from this paper will provide more light on the importance of Islamic attributes on halal tourism and Muslim tourists’ intention to revisit the locations.

scholarly journals Evaluating Kupferstein’s claims of the relationship of behavioral intervention to PTSS for individuals with autism

2018 ◽  
Vol 4 (3) ◽  
pp. 122-129 ◽  
Author(s):  
Justin Barrett Leaf ◽  
Robert K. Ross ◽  
Joseph H. Cihon ◽  
Mary Jane Weiss
Keyword(s):  
Stress Disorder ◽  
Service Providers ◽  
Extreme Caution ◽  
Content Type ◽  
Diagnostic Threshold ◽  
Indirect Measures ◽  
Methodological Rigor ◽  
Relationship Of ◽  
The Relationship ◽  
Selection Of

Purpose Kupferstein (2018) surveyed 460 respondents and found that 46 percent of respondents met the diagnostic threshold for posttraumatic stress disorder after exposure to applied-behavior-analysis-based intervention. The purpose of this paper is to provide an evaluation a critical analysis of Kupferstein (2018) including the experimental methods and discussion of the results. Design/methodology/approach The authors evaluated the Kupferstein’s methodological rigor with respect to the use of hypothesis testing, use of indirect measures, selection of respondents, ambiguity in definitions, measurement system, and framing of the experimental question when conducting the correlational analysis in addition to Kupferstein’s analysis and discussion of the results. Findings Based upon the analysis, Kupferstein’s results should be viewed with extreme caution due to several methodological and conceptual flaws including, but not limited to, leading questions used within a non-validated survey, failure to confirm diagnosis, and incomplete description of interventions. Originality/value It is the authors’ hope that this analysis provides caregivers, clinicians, and service providers with a scientific lens which will useful in viewing the limitations and methodological flaws of Kupferstein.

The Relationship of Service Providers’ Perceptions of Service Climate to Guest Satisfaction, Return Intentions, and Firm Performance

2018 ◽  
Vol 59 (4) ◽  
pp. 390-396 ◽  
Author(s):  
Alex M. Susskind ◽  
K. Michele Kacmar ◽  
Carl P. Borchgrevink
Keyword(s):  
Service Providers ◽  
Supervisor Support ◽  
Extended Model ◽  
Unit Level ◽  
Return Intentions ◽  
Strongly Connected ◽  
Guest Satisfaction ◽  
Line Level ◽  
Relationship Of ◽  
The Relationship

In this article, we replicate and extend the guest–server exchange (GSX) model to include guest return intentions as a mediator between guest satisfaction and unit-level sales. With the extended model, we establish that guest return intentions are strongly connected to financial performance and are a better indicator of unit-level sales when compared with guest satisfaction as previously modeled. Furthermore, our model confirms that guest satisfaction is a statistically significant consequent of service orientation, but is best treated as an antecedent to guest return intentions, rather than unit-level sales as previously modeled. Other results consistent with existing research on the GSX showed that line-level employees’ recognition of service delivery standards being in place is strongly connected to line-level employees’ perceptions of coworker and supervisor support. The former was significantly related to line-level employee guest orientation, which was related to guest orientation. Supervisor support was not found to affect guest orientation in the model, consistent with previous tests of the GSX.

scholarly journals A Study on the Relationship of Pedestrian Space and the Life of Shopping Malls

2010 ◽  
Vol 27 (0) ◽  
pp. 313-321
Author(s):  
Satoshi HAMANA ◽  
Dai NAKAGAWA ◽  
Ryoji MATSUNAKA ◽  
Tetsuharu OBA
Keyword(s):  
Shopping Malls ◽  
Pedestrian Space ◽  
Relationship Of ◽  
The Relationship

Measuring quality perception in electronic commerce

2016 ◽  
Vol 116 (9) ◽  
pp. 1946-1966 ◽  
Author(s):  
Ildikó Kemény ◽  
Judit Simon ◽  
Ákos Nagy ◽  
Krisztián Szucs
Keyword(s):  
Service Quality ◽  
Direct Effect ◽  
Latent Variable ◽  
Quality Measurement ◽  
Developed Countries ◽  
Research Field ◽  
Content Type ◽  
Quality Perception ◽  
Relationship Of ◽  
The Relationship

Purpose The perceived electronic-service quality (e-SQ) has become a relevant research area, not only in developed but also in smaller, less-developed countries. The purpose of this paper is to provide a description of an analysis into the relationship of the dimensions of perceived e-SQ and satisfaction as well as WOM intention in case of an online bookstore in Hungary where technical development and internet penetration is emerging; however, it is developing from an economic perspective. Beyond this a potential segmentation is introduced in the Hungarian market. Design/methodology/approach The direct effect of perceived e-SQ’s dimensions on satisfaction and on traditional WOM were analysed using the PLS-SEM method, which was followed by the segmentation approach. The paper also demonstrates differences of the identified consumer segments, using multivariate analysis of variance. Findings According to the research only the dimension of efficiency and responsiveness have a significant positive effect on satisfaction, and beside these the quality perception of fulfilment has a significant influence on WOM intention. Using the relevant latent variable scores segmentation was conducted and four clusters were identified. Originality/value Due to peculiarities of e-services, quality measurement needs a constant revision and adoption. Extent amount of research has been dedicated to analyse the relationship of quality and satisfaction, but the direct effect of relevant quality dimensions on word-of-mouth intention is a new research field. Segmenting customers based on latent variable scores of the proposed model has not been conducted before in case of an online bookstore in Hungary. According to the results the evaluation of the technology-based components has the greatest effect on satisfaction and WOM intention. However, web-shops managers should focus not only on online characteristics but also on offline, human-based interactions and the service quality of their delivery partners.

scholarly journals Relationship of Smart Cities and Smart Tourism: An Overview

2020 ◽  
Vol 1 (4) ◽  
pp. 194-202
Author(s):  
Nada Jasim Habeeb ◽  
Shireen Talib Weli
Keyword(s):  
Smart City ◽  
Growth And Development ◽  
Smart Cities ◽  
Conceptual Approach ◽  
Tourist Destinations ◽  
Tourism Sector ◽  
Close Relationship ◽  
Relationship Of ◽  
The Relationship ◽  
Smart Tourism

Smart city and smart tourism terms have become very popular in the past and present decades. Research in the field of smart tourist city still fails to cover the developments of the smart tourist city. The aim of the study is to review the recent literature on smart cities and smart tourism and their role in achieving a sustainable tourism sector and enhancing the competitiveness of the country’s tourism sector and make it more developed and modern. In this study, the relationship between the smart city and the tourism is presented and to present the relationship or conceptual approach between the smart city and the smart tourism. In addition, the current situation and the potential for growth and development of tourism in Iraq through the establishment and application of smart cities is identified. The recent studies that were mentioned in this study indicate that there is a close relationship between the smart city and smart tourism and also indicate that the smart city has a fundamental role in the growth and development of tourist destinations and the smart tourist city are results of the convergence and interconnection between the smart city and the tourist city. Finally, recommendations for the smart tourism city applications in Iraq are provided. Doi: 10.28991/HIJ-2020-01-04-07 Full Text: PDF

scholarly journals Cultural Contact and Service Quality Components Impact on Tourist Satisfaction

2020 ◽  
Vol 55 (1) ◽  
Author(s):  
Nguyen Thanh Vu ◽  
Ho Tien Dung ◽  
Nguyen Van Dat ◽  
Phan Minh Duc ◽  
Nguyen Thanh Hung ◽  
...  
Keyword(s):  
Service Quality ◽  
Quantitative Research ◽  
Mekong Delta ◽  
Delta Region ◽  
Cultural Contact ◽  
Tourist Destinations ◽  
Tourist Satisfaction ◽  
Tourism Service ◽  
Relationship Of ◽  
The Relationship

The purpose of this paper aims to identify the components of service quality at specific tourist destinations and the crucial relationship between cultural contact and service quality in the Mekong Delta Region, Vietnam. The paper shows the relationship of tourists’ satisfaction, loyalty, and cultural contact after using the tourism service in the Mekong Delta Region, Vietnam based on qualitative and quantitative research. Data were obtained from 350 tourists, who responded willingly to a questionnaire-based survey. The results of the study show all factors were significant as components of service quality including tourism infrastructure, natural environment, human resources, safety and security, service, and price. All of these components and the cultural contact have an impact on tourist satisfaction and loyalty.

scholarly journals Mediating Effect of Customer Reliability in the Relationship of the Beauty Professionals' Communication Styles and the Intention to Revisit

2021 ◽  
Vol 27 (6) ◽  
pp. 1472-1481
Author(s):  
Jae-Rim Lee ◽  
Eun-Jun Park
Keyword(s):  
Regression Analysis ◽  
Mediating Effect ◽  
Mediation Effect ◽  
Communication Style ◽  
Communication Styles ◽  
Strategy Development ◽  
Essential Variable ◽  
Relationship Of ◽  
The Relationship ◽  
Intention To Revisit

This study aims to research the mediating effect of customer reliability in the relationship of the beauty professionals' communication styles and the intention to revisit to increase the reliability and revisitation of the customers who use beauty services. A self-administered survey with 23 questions related to general characteristics, communication styles, customer reliability, and intention to revisit was given to 413 customers. Through SPSS 20.0, frequency analysis, factor analysis, reliability analysis, regression analysis, and mediation regression analysis were performed. The result showed that communication style has 3 factors: cooperation type, control type, and professional type and that the customer reliability and the intention to revisit drew single factors, respectively. And all the effects of the beauty professionals' communication style on the customer reliability, the customer reliability on the intention to revisit, and the communication style on the intention to revisit appeared to have a positive effect. Also, the customer reliability showed the mediating effect in the relationship between cooperation type and the intention to revisit. And in the relationship of control type, professional type, and intention to revisit, by the full mediation effect, the customer reliability appeared to work as an essential variable in the relationship of communication style and intention to revisit. Based on this result, the author expects that this study can help expand the training for the communication style that fits the beauty service environment and create profits with the competitiveness reinforcement by the strategy development of proper service training and marketing for beauty professionals.

scholarly journals Analysis of the Relationship of Service Quality, Motivation and Destination Image to Destination Loyalty: A Case Study of Wonorejo Mangrove Ecotourism in Surabaya, East Java

2021 ◽  
Vol 10 (1) ◽  
pp. 46
Author(s):  
Anggi Novita Dewi ◽  
Zainal Abidin
Keyword(s):  
Service Quality ◽  
Destination Image ◽  
Destination Loyalty ◽  
The Past ◽  
Main Driver ◽  
Total Influence ◽  
Indirect Relationship ◽  
Relationship Of ◽  
The Relationship

Surabaya as the capital of East Java Province has a tourism attraction based on mangrove ecosystems namely Wonorejo Mangrove Ecotourism. Interest to the growth of loyalty to the destination depends on service quality, motivation, and destination image. Service quality as the heart of marketing and one of the concepts of loyalty success determines the sustainability of a tourist destination in the future. In addition, motivation is also considered as the main driver for traveling. However, this depends on destination image in the minds of tourists. The purpose of this study was to analyze the direct and indirect relationship between service quality and motivation towards destination loyalty, which is mediated by destination image. From 276 online and offline questionnaires distributed to local tourists who visited or visited the Wonorejo Mangrove Ecotourism in the past years, 182 questionnaires were filled in completely. Data analysis used WarpPLS to examine the relationship of influence between variables. The results showed that service quality and motivation had a positive and significant effect on destination loyalty directly or mediated by destination image. Destination loyalty can be effectively increased by encouraging visitor motivation supported by an increase in destination image because the value of the total influence was at the largest of 0.443.

scholarly journals Role and Importance of IoT in the Smart City and E-Governance

2017 ◽  
Author(s):  
MUHAMMAD SAQIB ◽  
Nadia Al-Muqrashi
Keyword(s):  
Internet Of Things ◽  
Smart City ◽  
Service Providers ◽  
Smart Cities ◽  
The Internet ◽  
Smart Cameras ◽  
The Government ◽  
Relationship Of ◽  
The Relationship ◽  
The Internet Of Things

In the recent years, developments growth have been rising in utilizing of recent technologies; Smart cities have been furnished with various electronic devices concentrated on the Internet of Things (IoT) to be more smarter than before. The Internet of Things is empowered by various emerging technologies such as smart cameras, sensors, wireless communication devices etc. Smart cities are huge systems connected with countless sub-systems, and these systems are depending on the electricity to move the human, things, and data to share information. Without electric power and Internet of Things, the smart city cannot be achieved and services cannot be provided. This paper aims to provide a comprehensive concept of IoT, the smart city as well as the relationship of Smart Cities to IoT. Moreover, an extensive review of the relationship of IoT to the smart city discussed with few instances of services provided by the government using IoT technologies for the citizens. Therefore the objects and applications which come under the IoT technology that can be used to meet the objective of having a smart city. In this paper, a thorough literature on the concept of IoT with Smart City and a brief comparison of it in terms of services, challenges, and issues are discussed. Also the discussion on the issues faced by service providers with regards to technologies used to equip the citizens with up to date services.

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