scholarly journals Quality Management and Leadership in Education

2021 ◽  
Author(s):  
Gabriela-Livia Curpanaru
Keyword(s):  
Quality Management ◽  
Management Practice ◽  
Face To Face ◽  
Know How ◽  
The Road ◽  
Leadership Management ◽  
The Right ◽  
Creative Artists ◽  
Tools And Techniques

Increasingly, the notion of manager is confronted with that of leader. The literature written on this subject is considerable (John P. Kotter and Abraham Zaleznik being only two of the sound names that can be mentioned in this endeavor). Zaleznik proposed that managers were results driven and leaders were creative artists. Kotter proposed that leaders navigated change and managers navigated complexity. John P. Kotter says that today's managers need to know how to lead, be managers and leaders. The differences are: 1. Management is more formal and scientific than leadership. Management is an explicit set of tools and techniques, based on reason and testing, that can be used in a variety of situations; 2. Leadership involves having a vision of where the organization should go; 3. Leadership demands cooperation, teamwork. Researcher Warren Bennis said, “Managers are people who do things right, and leaders are people who do right things.” Organizations need both. So what does leader mean, what does manager mean? Why are these concepts being put so often face to face? A management specialist, P. Drucker (1954) draws a first distinction: management means doing the right thing, and leadership means doing the right thing. Such an opinion is continued by S. R. Covey (1990): "management is efficient in ascending on the scale of success, and management determines whether the ladder is placed on the right wall". In other words, the manager manages, organizes, the leader has a vision. Such a direction of analysis is illustratively supported by the metaphor of the road through the jungle: in organizing and conducting this expedition - often similar to the activity of organizations to achieve the proposed objectives - the manager prepares the tools, distributes them to the participants, writes and debates procedural manuals, in time what the driver looks for the direction, the path, has a certain sense for finding the best way. Thus, while the manager generates orders, organization, the leader creates and causes change, draws directions not only objectives, sets directions not only agendas, seeks new resources does not rationally allocate only existing ones. Assuring quality management inevitably brings multiple changes of substance and size in terms of philosophy and management practice at the level of the Romanian school. The concept of quality management necessarily includes the notion of leadership. The multiple researches carried out over time on quality management in education have consistently nominated among the factors that generate and feed this efficiency, the idea of leadership. Thus, the quality of leader of the manager is considered fundamental for ensuring quality management in the school, and the school is considered effective.

Higher Education Approach to Quality Management

2020 ◽  
pp. 23-37
Author(s):  
Dileep Baburao Baragde
Keyword(s):  
Higher Education ◽  
Quality Management ◽  
Six Sigma ◽  
Education In India ◽  
Tools And Techniques ◽  
Indian Perspective

The situation of higher education in India does not concur with the worldwide benchmarks. Consequently, there is sufficient defense for an expanded evaluation of the quality of the nation's instructive foundations. Traditionally, these foundations accepted that quality is controllable by intrinsic assets, for example, knowledgeable and learned faculty with an impressive set of degrees and experience detailed at the end of the institute's admission brochure, and extrinsic assets like huge library rich with number of books and journals in the library, an ultra-modern campus, and size of the endowment, etc. This chapter aims at reviewing the higher education approach to quality management from an Indian perspective and deliberates on the tools and techniques like SIX SIGMA, LEAN, and TQM, most commonly used in higher education.

The triumph of imagology—a paradise for tricksters?

2013 ◽  
Author(s):  
Mats Alvesson
Keyword(s):  
Financial Crises ◽  
Working Life ◽  
Job Tasks ◽  
The Road ◽  
Job Title ◽  
Broad Subject ◽  
The Right ◽  
Material Standard Of Living

Having addressed the three broad subject matters in Chapters 2–9—consumption, higher education, and working life/organizations—it is now time to connect these themes, to formulate additional ideas, insights, and results based on synthesis as well as summaries and conclusions. This will be done here and in the final chapter. Below I address further the significance of expectations and desire. The title of Kovel’s (1981) by now somewhat dated book, The Age of Desire, is probably much more appropriate today than 30 years ago. Recession and financial crises in some countries can temporarily attenuate the rampage of desire for some groups—with reduction in the material standard of living, concerns other than desire may require attention—but this does not disturb the overall picture of the dominant inclinations in post-affluent society. I start the chapter by addressing post-affluence and, in particular, how expectations of the good consumption and working life are gradually raised so that reality, when salient, may be a source of frustration and disappointment more often than delivering what it should. People in ads are always happier and more beautiful than the consumers trying to imitate them. The institution recruiting students seldom undersells the quality of its teaching, or the employment that may follow for graduates. The job title increasingly promises something better than the actual job tasks. Having pointed at the misfortunes of reality—or ‘shit happens’—I then make some specific links between education, work, and consumption, before moving quickly over to how statistics often support competitions in showing the right numbers to make things appear to be good, sometimes at the expense of the quality of the phenomena the numbers are supposed to say something about. I also address how the understanding of grandiosity and illusion tricks can be further developed through the use of Kundera’s concept imagology. Here, in particular, I draw upon Kundera’s claim that people occupied by imagology constitute a broad, diverse, but rapidly expanding set of occupations leading the road to grandiosity.

Case Management: Who Needs it? Does it Work?

2002 ◽  
Vol 3 (4) ◽  
pp. 178-184 ◽  
Author(s):  
Carol D. Austin
Keyword(s):  
Quality Of Life ◽  
Case Management ◽  
Management Practice ◽  
Years Of Experience ◽  
Management Effectiveness ◽  
Policy System ◽  
The Right

Even after 30 years of experience, two questions persist about case management practice. Who needs it and does it work? Answers to these questions are neither direct nor simple. This article examines the significance of various contexts (policy, system, community, and organization) to efforts attempting to provide responses to these basic questions. Beyond the question of who needs case management, two additional questions are addressed. Who needs it and who gets it? Clients’ qualitative perspectives on case management effectiveness, beyond attempts to measure satisfaction and quality of life, are usually absent. The article concludes with a discussion of whether these are the right questions.

scholarly journals Contribution of Food Quality Management on the Growth of Food Service Industry in Rwanda: A Case of Lemigo Hotel

2020 ◽  
Vol 1 (3) ◽  
pp. 164-171
Author(s):  
Sylvestre Mbanza ◽  
Reginal Octove Muhoza
Keyword(s):  
Quality Management ◽  
Food Quality ◽  
Service Industry ◽  
Food Service ◽  
Skills Gap ◽  
Descriptive Research ◽  
Handling Practices ◽  
The Right ◽  
Food Handling Practices

The study sought to assess the contribution of food quality management on the growth of food service industry in Rwanda, a case of Lemigo hotel. The study focused on identifying the procedures of food quality management, assessing the contribution of food quality management on the growth of the hotel and finding out the challenges of food quality management and the measures to be taken. By descriptive research design, questionnaires were distributed to 62 participants. The analysis of the data was done through descriptive statistics. The study concluded that the hotel provides some appropriate procedures which are used to maintain the food quality like purchasing the quality of raw food, receiving, storing and issuing the raw food items appropriately and using the right way of cooking method. Further the food quality management contributes to the growth of Lemigo Hotel since providing quality food increases the overall quality, the sales and the competition edge of the hotel. However, there are some challenges in food quality management like skills gap among employees. The study recommends setting up of appropriate standards that reduce risks and maintaining effective quality control on a regular basis among food production staff. Also, there is a need of employees’ periodic training on food handling practices to improve their own knowledge and skills for improving their efficiency and quality products to the customers.

scholarly journals Visual scale and Naturalness of Roadside Vegetation Landscape. An exploratory study at Pargua Highway, Puerto Montt – Chile

2018 ◽  
Vol 58 ◽  
pp. 1-12
Author(s):  
Carolina G. Ojeda
Keyword(s):  
Landscape Fragmentation ◽  
The Road ◽  
Visual Scale ◽  
Roadside Vegetation ◽  
Vegetation Landscape ◽  
Scale Characteristics ◽  
Surrounding Landscape ◽  
The Right ◽  
Working Out

Over the last few decades, the Chilean Government has constantly promoted the construction of private highways in order to increase the effectiveness in terms of transportation of goods and people all along the country. In this way, heavy road infrastructures, landscape fragmentation, loss of endangered animals’ habitat, loss of visual quality, and a decrease of biodiversity patches have emerged. Despite this, some greenery – native and introduced flora/fauna, natural elements, colors, lines, patterns, among others- can be partly seen in certain areas of Chilean highways. In particular, this paper focuses on the main route connecting Puerto Montt and Pargua cities in Los Lagos region.The objectives of this qualitative research are threefold. Firstly, to measure main Landscape attributes and Visual scale characteristics through a fieldwork by the roadside of Pargua highway (Alto Bonito Area) using a scale of attributes adapted from Tveit et al. (2007). Secondly, to measure the type of vegetation through an environmental inventory (phytosociological analysis). Thirdly, to measure the degree of management of the highway considering its maintenance and human intervention.Wilderness and Naturalness are scarcely observed on the roadside due to a concentrated presence of human interventions such as landfills and overpasses. The visual scale is checked in fieldwork from several scopes. On the southeast side of the road, Las Canchas Area is covered by high trees, houses, and industries which hinder the view of the natural surrounding landscape. On the right side of the road, it presents a clear skyline of Calbuco and Osorno volcanoes. Finally, any management of high quality of the visual scenery of this type of landscape from the route concessionaire is is randomly done. However, the vegetation surface itself has been working out a way to protect the land from erosion and desertification.

scholarly journals Penerapan Konsep Just in Time pada Proyek Renovasi Gedung CITIE/CIBE/CADL ITB

2018 ◽  
Vol 3 (1) ◽  
pp. 129
Author(s):  
Anita Ariesty ◽  
Muhammad Rusdian La Ola ◽  
Ryobi Irfanto
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Construction Projects ◽  
Shared Responsibility ◽  
Just In Time ◽  
Total Quality ◽  
Stakeholder Satisfaction ◽  
Increase Productivity ◽  
The Right

Sistem manajemen mutu penting untuk diterapkan pada proyek konstruksi mengingat bahwa hal ini terkait dengan kepuasan stakeholders. Pengelolaan mutu dapat dijalankan melalui Total Quality Management (TQM) yang mencakup segala aspek kegiatan kontraktor yang harus dikelola dengan benar agar mutu hasil pekerjaan dapat memuaskan stakeholders. Pada TQM, terdapat konsep Just in Time (JIT) yang merupakan keseluruhan filosofi dalam operasi manajemen dimana segenap sumber daya dibutuhkan dengan tujuan untuk meningkatkan produktivitas dan mengurangi pemborosan. JIT adalah konsep dengan sasaran utama untuk menghasilkan produk tertentu yang diperlukan dalam jumlah yang dibutuhkan pada saat yang tepat. Makalah ini akan membahas mengenai penerapan JIT pada proyek renovasi beberapa gedung di lingkungan Kampus Institut Teknologi Bandung (ITB). Desain yang diberikan untuk proyek adalah sistem JIT dimana kontraktor dan supplier terlebih dahulu dijadwalkan tentang pengiriman materialnya dan perkiraan produktivitas pekerjaannya. Dari hasil penelitian didapatkan bahwa untuk mengendalikan persediaan antisipasi dan fluktuasi, konsep JIT dapat menjalankan mekanisme persediaan yang mampu memenuhi keterbatasan dan kelangkaan persediaan. Konsep JIT  melibatkan seluruh aspek dan segenap sumber daya manusia yang ada sebagai satu kesatuan yang memiliki tanggung jawab bersama dalam meningkatkankan efisiensi dan produktivitas.Kata kunci: TQM, JIT, produktivitas, efisiensi, efektivitas The quality of management system is important to apply in construction projects considering that it is related to stakeholder satisfaction. Quality management can be conducted through Total Quality Management (TQM) that covering all aspects of contractor activities that must be managed properly so that the quality of work can satisfy the stakeholders. In TQM, there is the concept of Just in Time (JIT) which is the whole philosophy in management operations where all resources are needed which aim to increase productivity and reduce waste. JIT is a concept with the primary goal of producing the required product in the required amount at the right time. This paper will explain about the implementation of JIT in renovation project of several buildings at Institut Teknologi Bandung (ITB). The design provided for the project is the JIT system where the contractor and supplier are scheduled at the first time about the delivery of the material and the estimated productivity of its work. From the results of the research it is found that to control the anticipated inventory and fluctuation, the JIT concept can run inventory mechanism that is able to meet the limitations and scarcity of inventory. The concept of JIT involves all aspects and all human resources that exist as a whole that has a shared responsibility in improving efficiency and productivity.Keywords: TQM, JIT, productivity, efficiency, effectiveness 

scholarly journals Penerapan Strategic Marketing Pada Bank Syariah Mandiri Kantor Cabang Jemur Handayani Surabaya

2015 ◽  
Vol 1 (12) ◽  
pp. 863
Author(s):  
Aprilia Kinasih Putri Ramadhani ◽  
Ari Prasetyo
Keyword(s):  
Office Workers ◽  
Strategic Marketing ◽  
Islamic Banking ◽  
Analysis Method ◽  
Know How ◽  
Market Coverage ◽  
Branch Office ◽  
The Right

Islamic Banking in Indonesia are developing rapidly. it can be seen by the number of offices that increase from year to year. This development of islamic banking can make a competition between the islamic banking. Therefore, to face the tight competition, islamic banking needs the right strategic marketing that compatible with sharia principle. The strategic marketing consists of three components. They are segmenting, targeting, and positioning. This research aims to know how the application of strategic marketing in Bank Syariah Mandiri Branch Office of Jemur Handayani Surabaya.This research is using qulitative approach with case study strategy. The datacollecting method is using direct interview with Bank Syariah Mandiri Branch Office of Jemur Handayani’s office workers. The data analysis method is using descriptive qualitative approach.The result of this research shows that strategic marketing which is applied in Bank Syariah Mandiri Branch Office of Jemur Handayani are compatible with sharia principle. Market segments in Bank Syariah Mandiri Branch Office of Jemur Handayani are from lending and funding. For targeting, Bank Syariah Mandiri Branch Office of Jemur Handayani is using the full market coverage pattern. And the positioning is done by raising the quality of service.

scholarly journals Strategi Penanganan Event Pada Hotel The Laguna, A Luxury Collection Resort & Spa, Nusa Dua, Bali

2019 ◽  
Vol 2 (1) ◽  
pp. 15
Author(s):  
Gusti Ayu Sukasari ◽  
Putu Gede Parma ◽  
A.A.N.Y.M. Mahardika
Keyword(s):  
Quality Management ◽  
Operational Procedure ◽  
Face To Face ◽  
Upcoming Event ◽  
Successful Event

Abstrak Penanganan event sangat penting dijaga kualitasnya karena hotel sebagai organizer adalah bagian dari kesuksesan acara yang diselenggarakan. Penelitian ini bertujuan untuk mengetahui bagaimana kualitas penanganan pada hotel The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali. Sumber data yang diperoleh dengan mengadakan observasi dan wawancara langsung kepada narasumber yang menangani event secara langsung. Hasil penelitian dimasukkan secara deskriptif dan diperoleh hasil yang menunjukkan bahwa dalam penanganan event sudah berdasarkan Prosedur Operasional Standar (POS) hotel yang telah ditetapkan. Masalah yang sering timbul yaitu terdiri dari masalah terprediksi dan tidak bisa diprediksi. Masalah terprediksi dapat diantisipasi dengan mempelajari event yang akan berlangsung dari susunan acara yang sudah tersusun. Masalah yang tidak bisa diprediksi membutuhkan kebijaksanaan di lapangan sesuai masalah yang timbul. Oleh karena itu, komunikasi, koordinasi dan persiapan yang matang sangat diperlukan untuk bisa memberikan penanganan yang lebih maksimal sehingga acara yang terselenggara berjalan lancar dan sukses. Kata kunci: event, kualitas, manajemen event, dan penanganan Abstract In Hotel, the quality of event organizing is important to be maintained. This study aimed at exploring the quality to find out how the quality of handling event at the Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali. The data were obtained through observation and face-to-face interview. The data were analyzed descriptively. The findings showed that the event organizing was based on Standard Operational Procedure (SOP). Some problems occured, some were predictable while others were unpredictable. The predicted problems were anticipated by studying the upcoming event carefully. The unpredicted problems required the operational officers’s wisdom and solutions. Communication, coordination, and well-preparation were needed to have the smooth and successful event organizing. Keywords: events, quality, management events, and handling

scholarly journals Quality of Transport Service in Intercity Road Passenger Transport: A Literature Review

2020 ◽  
pp. 18-28
Author(s):  
Tomislav Bubalo ◽  
◽  
Marijan Rajsman
Keyword(s):  
Quality Management ◽  
Road Transport ◽  
Passenger Transport ◽  
Transport Service ◽  
The Public ◽  
The Road ◽  
Public Road ◽  
Transport Services ◽  
Business Excellence

Achieving an adequate level of quality of transport services is a prerequisite for providing transport services. Certain level of quality of transport services is essential for the operation of intercity road passenger transport due to the increasingly competitive competitiveness of road transport companies in the transport services market. The topic of this research is also based on the presented topic, primarily through a comprehensive and systematic presentation of the current scientific knowledge in the area of quality management in road passenger transport. The structure of the public road transport system and the quality of transport services are described. The paper presents the quality of transport services as the basis of business excellence of road transport companies. Various models of quality management of transport services are described, as well as methods of assessing the quality of transport services in road passenger transport. The review is displayed of the current scientific research on the elements of quality of transport services in road passenger transport. The purpose of the research is to improve the methodology for assessing the quality of transport services with the aim of optimizing business and competitiveness of the road transport company.

scholarly journals Internal System of Quality Management in the Context of Ensuring the Quality of Preparation of Managers for Future Practice

2021 ◽  
Vol 13 (2) ◽  
pp. 70-81
Author(s):  
Roman Hrmo ◽  
Lucia Kristofiakova ◽  
Silvia Barnova
Keyword(s):  
Quality Management ◽  
Management Practice ◽  
Research Work ◽  
Internal System ◽  
Scientific Research Work ◽  
Study Programme ◽  
Study Results ◽  
Analysis System ◽  
Future Practice

In the presented paper, the authors deal with the internal system of quality management as a future practice at universities. They introduce the internal system of quality Management, the study programme graduate profile, as well as activities and methods related to ensuring the quality of study programmes, i.e. to preparation of managers for their future practice. The authors focus on the process of internal audits, evaluation of university study programmes (including the evaluation of university courses based on study results, classroom observations, feedback from students, feedback from employers, evaluation of feedback from graduates and their success; evaluation of scientific research work in the particular field of science), risk analysis, system of quality management practice from the discussed field, too.

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