scholarly journals Internal System of Quality Management in the Context of Ensuring the Quality of Preparation of Managers for Future Practice

2021 ◽  
Vol 13 (2) ◽  
pp. 70-81
Author(s):  
Roman Hrmo ◽  
Lucia Kristofiakova ◽  
Silvia Barnova
Keyword(s):  
Quality Management ◽  
Management Practice ◽  
Research Work ◽  
Internal System ◽  
Scientific Research Work ◽  
Study Programme ◽  
Study Results ◽  
Analysis System ◽  
Future Practice

In the presented paper, the authors deal with the internal system of quality management as a future practice at universities. They introduce the internal system of quality Management, the study programme graduate profile, as well as activities and methods related to ensuring the quality of study programmes, i.e. to preparation of managers for their future practice. The authors focus on the process of internal audits, evaluation of university study programmes (including the evaluation of university courses based on study results, classroom observations, feedback from students, feedback from employers, evaluation of feedback from graduates and their success; evaluation of scientific research work in the particular field of science), risk analysis, system of quality management practice from the discussed field, too.

scholarly journals University graduate satisfaction profile as an education quality criterion

2021 ◽  
Vol 122 ◽  
pp. 04006
Author(s):  
Marina Viktorovna Pereverzeva ◽  
Natalia Ivanovna Anufrieva ◽  
Marina Gennadievna Kruglova ◽  
Stanislav Nikolaevich Mikhaylov ◽  
Yana Mamontova
Keyword(s):  
Quality Management ◽  
Research Work ◽  
Educational Programs ◽  
Educational Process ◽  
University Education ◽  
Education Quality ◽  
Educational Services ◽  
University Graduates ◽  
Study Results

Research background: Despite a fairly long tradition of measuring students’ assessment of the quality of obtained university education, there are still many unresolved issues in this area. The aim of the study: to theoretically substantiate the concept of a profile of graduates’ satisfaction with university educational programs including several parameters. The satisfaction profile serves as a criterion of the quality of education, at the same time reflecting students’ subjective assessment of the learning outcomes received at the university that they correlate with their expectations at the stage of admission. The concept is proposed in association with the monitoring of university graduates’ satisfaction with educational programs developed and tested as part of the research work at the Russian State Social University. Methods: graduate satisfaction is assessed using quantitative (questionnaires, the results of which are processed in SPSS) and qualitative (interviews) research methods. The proposed and tested method for the assessment of university graduates’ satisfaction with educational programs can serve as a basis for the development of university systems for monitoring graduates’ satisfaction with educational programs and education quality management and the satisfaction profile can become a universal criterion of education quality assessment not only in Russian but also in foreign universities. Results and novelty: The novelty and significance of the study results lie in the fact that the rating of educational process factors significant for graduates’ satisfaction provides information that can be used for successfully placing the direction of training in the market of educational services. Moreover, two ratings of the importance of the identified factors are constructed. The first one reflects the respondents’ direct assessment that can be used in advertising and information campaigns in the market of educational services. The second rating shows indirect assessment providing a more adequate image of the real impact of various factors on graduates’ satisfaction with educational programs; the results of this rating can be used in the intra-university quality management.

scholarly journals Student Quality-of-Life in Academic Culture Perspective

2018 ◽  
Vol 2 (1) ◽  
Author(s):  
Gian Sugiana Sugara
Keyword(s):  
Quality Of Life ◽  
Life Quality ◽  
Academic Culture ◽  
Male Student ◽  
Guidance And Counseling ◽  
Quality Of Life Inventory ◽  
Study Programme ◽  
Study Results ◽  
Significant Difference

Quality of life is a study of human happiness, strength and life satisfaction for the better life. Quality of life as an important aspect in the development and lives of individuals known to correlate with various factors, but have not revealed many factors related to culture, especially in Indonesia. This study aims to reveal the quality of life on students of Guidance and Counseling Study Programme FKIP Universitas Muhammadiyah Tasikmalaya. The study was conducted on 151 students consisting of 48 men and 113 women. The average age of study participants was 19-21 years old. The instrument used is the Quality-of-Life Inventory. Descriptive statistical data analysis used in this study. Results of the study showed significant difference in the quality of life between students female and male. Quality of life male student higher than female student. Quality of life Sundanese cultural background of students is the higher than Javanese students. Student culture perspective on quality of life related to balance the academic need, organization oriented and personal need.

PTSD And Quality of Life Among Firefighters and Municipal Police Forces

2016 ◽  
Vol 33 (S1) ◽  
pp. S513-S513
Author(s):  
C. Lima ◽  
Â. Maia ◽  
R. Ferreira ◽  
A. Magalhães ◽  
H. Nunes ◽  
...  
Keyword(s):  
Quality Of Life ◽  
Social Support ◽  
Police Officers ◽  
Screening Program ◽  
Research Work ◽  
Ptsd Symptoms ◽  
Study Results ◽  
Municipal Police ◽  
Police Forces

Research has shown that PTSD is prevalent among firefighters and police forces and that Quality of Life (QoL) is seriously compromised in individuals suffering from PTSD. However, QoL studies with these professionals are scarce. This study results from a screening program held by the Portuguese Red Cross (PRC) aiming to analyze predictors of QoL. Participants were 95 firefighters and municipal police officers. They answered the Posttraumatic Stress Disorder Checklist (PCL-5) in order to evaluate the prevalence of PTSD symptoms, as well as measures of social support (3-Item Oslo Social Support Scale) and QoL (EUROHIS-QOL-8). From the results, there were no group differences regarding total PTSD, social support or QoL and 10% of participants reported enough symptoms to PTSD diagnostic. Social Support and PTSD explained 25% of QoL variance, PTSD symptoms explaining 10% (negative beta) and, in the second step, social support explained 15%. The results suggest that it would be important to include QoL as an outcome measure in clinical and research work in these populations, with special attention to PTSD and social support.Disclosure of interestThe authors have not supplied their declaration of competing interest.

scholarly journals Service Quality in Natural Gas Distribution: A Study

2021 ◽  
Vol 29 (04) ◽  
pp. 56-75
Author(s):  
Narpat Asia ◽  
◽  
Pramod Paliwal ◽  
Keyword(s):  
Quality Of Service ◽  
Natural Gas ◽  
Service Quality ◽  
Research Work ◽  
Gas Distribution ◽  
Statistical Tool ◽  
Study Results ◽  
Significant Difference ◽  
Quality Of Service Parameters

Purpose: Using the SERVQUAL model in the Natural Gas Distribution business context, the research paper examines and compares the quality of service parameters of two City Gas Distribution (CGD) companies engaged in Piped Natural Gas (PNG) distribution- one from public and other from the private sector. Research Design/Approach: Mapping of various activities pertaining to domestic (household) PNG service on the SERVQUAL dimensions was undertaken. Based on the mapping, a relevant data collection tool was deployed to collect the data on PNG service quality parameters from the respondents, who were current consumers of these companies. Hypotheses regarding various components of SERVQUAL model were tested towards the comparison of service quality of these companies. Data were analyzed by employing an appropriate statistical tool. Findings: Statistical results reveal a significant difference between the companies in terms of the quality of services offered by them. Interpretation of study results, managerial implications and suggestions have been discussed in the paper. Practical Implications: The study shall help in designing and implementing the quality of service parameters and subsequently devising or revising Service Level Agreements (SLA) for the domestic PNG customers of CGD companies. Originality/Value: Not much relevant research work on service quality issues has been undertaken in the CGD Sector in general and in the domestic Piped Natural Gas (PNG) sub-sector in particular. One of the outcomes of the study is also the mapping of various activities pertaining to domestic PNG service on the SERVQUAL dimensions.

scholarly journals MENDELEY: UNTUK MENINGKATKAN KEMAMPUAN MENULIS DOSEN

2018 ◽  
Vol 2 (1) ◽  
pp. 11
Author(s):  
Arizal N. ◽  
Wita Dwika Listihana ◽  
Nofrizal Denan
Keyword(s):  
Community Service ◽  
Research Work ◽  
Scientific Research ◽  
Writing Ability ◽  
Training Materials ◽  
Scientific Research Work ◽  
The Future ◽  
Teaching Research ◽  
Application Methods

ABSTRACTIn a successful college can’t be forgotten the existence of this one factor is the lecturer. Lecturers are the key to success in universities to educate students and students to be useful for the country and the nation in the future. Some of the lecturers' duties include teaching, research and community service often mentioned by Tri Darma Perguruaan Tinggi. Of the three obligations of a lecturer is asked to have the ability to write skills such as Reports, Theses, Theses, Dissertations, Books, Articles and others. However, to be able to write well it is necessary to practice continuously and know the tools to write one is the tool for the citation and bibliography. Therefore required tools / applications that can help lecturers to write citations and bibliography. Mendeley is an application that can be used to write citations and bibliography but not all lecturers can use this application. Methods in an effort to improve the ability to write lecturers do with several stages of lecture training materials / workshops about the contents of the introduction of Mendeley applications and videos about the ease of using this application, Practice using Mendeley application, Provide an opportunity for participants to ask questions or discussions about the material submitted, Conducting a survey to evaluate is done by spreading Pretest & Posttest quizoner with success indicator of success level understanding of participants in this program is 70%. The result of this activity proves that the lecturer can improve his writing ability is very positive for the development of lecturers expertise in making scientific research work. Keywords: Quality of lecturer, Writing, Quote, References ABSTRAKDi dalam perguruan tinggi yang sukses tidak bisa dilupakan adanya faktor yang satu ini yaitu dosen. Dosen merupakan kunci sukses dalam perguruan tinggi untuk mendidik mahasiswa dan mahasiswi agar dapat berguna bagi nusa dan bangsa dimasa yang akan datang. Beberapa tugas dosen diantaranya mengajar, penelitian dan pengabdian kepada masyarakat yang sering disebutkan dengan Tri Darma Perguruaan Tinggi. Dari tiga kewajiban seorang dosen tersebut dosen ditutut untuk memiliki kemampuan dalam menulis seperti Laporan, Skripsi, Tesis, Disertasi, Buku, Artikel dan lain-lain. Namun, untuk dapat menulis dengan baik maka perlu latihan secara terus menerus serta mengetahui alat bantu untuk menulis salah satunyanya adalah alat bantu untuk kutipan dan daftar pustaka. Oleh karena itu diperlukan alat/aplikasi yang dapat membantu dosen untuk menulis kutipan dan daftar pustaka. Mendeley merupakan aplikasi yang dapat digunakan untuk menulis kutipan dan daftar pustaka namun tidak seluruh dosen dapat menggunakan aplikasi ini. Metode dalam upaya untuk meningkatkan kemampuan menulis dosen lakukan dengan beberapa tahapan yaitu ceramah  materi pelatihan/workshop tentang  dengan isi yaitu pengenalan aplikasi Mendeley dan video tentang mudahnya menggunakan applikasi ini, Praktek menggunkan aplikasi Mendeley, Memberikan kesempatan kepada para peserta untuk mengajukan pertanyaan atau diskusi mengenai materi yang disampaikan, Melakukan survei untuk mengevaluasi dilakukan dengan cara menyebarkan kuisoner Pretest & dan Posttest dengan Indikator kerberhasilan tingkat pemahaman peserta pada program ini adalah 70 %. Hasil dari kegiatan ini membuktikan bahwa tingkat pemahaman dosen dapat meningkatkan kemampuan menulis kutipan dan daftar pustaka dan sangat positif bagi pengembangan keahlian dosen dalam membuat karya ilmiah. Kata Kunci: Kualitas dosen, Menulis, Kutipan, Daftar Pustaka

scholarly journals Quality Management and Leadership in Education

2021 ◽  
Author(s):  
Gabriela-Livia Curpanaru
Keyword(s):  
Quality Management ◽  
Management Practice ◽  
Face To Face ◽  
Know How ◽  
The Road ◽  
Leadership Management ◽  
The Right ◽  
Creative Artists ◽  
Tools And Techniques

Increasingly, the notion of manager is confronted with that of leader. The literature written on this subject is considerable (John P. Kotter and Abraham Zaleznik being only two of the sound names that can be mentioned in this endeavor). Zaleznik proposed that managers were results driven and leaders were creative artists. Kotter proposed that leaders navigated change and managers navigated complexity. John P. Kotter says that today's managers need to know how to lead, be managers and leaders. The differences are: 1. Management is more formal and scientific than leadership. Management is an explicit set of tools and techniques, based on reason and testing, that can be used in a variety of situations; 2. Leadership involves having a vision of where the organization should go; 3. Leadership demands cooperation, teamwork. Researcher Warren Bennis said, “Managers are people who do things right, and leaders are people who do right things.” Organizations need both. So what does leader mean, what does manager mean? Why are these concepts being put so often face to face? A management specialist, P. Drucker (1954) draws a first distinction: management means doing the right thing, and leadership means doing the right thing. Such an opinion is continued by S. R. Covey (1990): "management is efficient in ascending on the scale of success, and management determines whether the ladder is placed on the right wall". In other words, the manager manages, organizes, the leader has a vision. Such a direction of analysis is illustratively supported by the metaphor of the road through the jungle: in organizing and conducting this expedition - often similar to the activity of organizations to achieve the proposed objectives - the manager prepares the tools, distributes them to the participants, writes and debates procedural manuals, in time what the driver looks for the direction, the path, has a certain sense for finding the best way. Thus, while the manager generates orders, organization, the leader creates and causes change, draws directions not only objectives, sets directions not only agendas, seeks new resources does not rationally allocate only existing ones. Assuring quality management inevitably brings multiple changes of substance and size in terms of philosophy and management practice at the level of the Romanian school. The concept of quality management necessarily includes the notion of leadership. The multiple researches carried out over time on quality management in education have consistently nominated among the factors that generate and feed this efficiency, the idea of leadership. Thus, the quality of leader of the manager is considered fundamental for ensuring quality management in the school, and the school is considered effective.

scholarly journals QUALITY OF ARCHITECTURAL EDUCATION AT THE FACULTY OF ARCHITECTURE OF THE UNIVERSITY OF LJUBLJANA

2013 ◽  
Vol 37 (4) ◽  
pp. 257-267 ◽  
Author(s):  
Alenka Fikfak
Keyword(s):  
Research Work ◽  
Team Work ◽  
Architectural Education ◽  
Design Studio ◽  
Performance Quality ◽  
Study Programme ◽  
Master Thesis ◽  
The Individual ◽  
The University

The paper presents a study on the quality of architectural education at the Faculty of Architecture (FA) of the University of Ljubljana (UL) and the changes as a result of adopting the new rules, criteria and evaluation systems. In order to improve the quality of education at FA, we look at the indicators related to the data on student learning outcomes and the education as a whole. The formal data and the comparison of performance (quality) indicators between 2006 and 2012 are shown. Additionally, the basic scope of the Long-cycle Master's Study Programme in Architecture (MSPA) is presented in terms of content and mobility. The focus of architectural education at the UL FA, which includes practical, artistic and research work, and simulates work in the architectural studio, is on Design Studio course, which is directly complemented by the Architectural Workshop course. The work that includes both the individual approach and team work promotes connections among foreign and Slovenian students. Four cases in point are presented, confirming the significance of creative work within the courses of Design Studio, Architectural Workshop and Master Thesis.

Quality management in the prophylaxis of venous thrombembolism - Results of a survey including 464 medical and surgical patients

VASA ◽  
2011 ◽  
Vol 40 (2) ◽  
pp. 123-130
Author(s):  
Klein-Weigel ◽  
Richter ◽  
Arendt ◽  
Gerdsen ◽  
Härtwig ◽  
...  
Keyword(s):  
Renal Function ◽  
High Risk ◽  
Quality Management ◽  
High Risk Group ◽  
Surgical Patients ◽  
Medical Patients ◽  
Risk Status ◽  
Vte Prophylaxis ◽  
Safety Concerns

Background: We surveyed the quality of risk stratification politics and monitored the rate of entries to our company-wide protocol for venous thrombembolism (VTE) prophylaxis in order to identify safety concerns. Patients and methods: Audit in 464 medical and surgical patients to evaluate quality of VTE prophylaxis. Results: Patients were classified as low 146 (31 %), medium 101 (22 %), and high risk cases 217 (47 %). Of these 262 (56.5 %) were treated according to their risk status and in accordance with our protocol, while 9 more patients were treated according to their risk status but off-protocol. Overtreatment was identified in 73 (15.7 %), undertreatment in 120 (25,9 %) of all patients. The rate of incorrect prophylaxis was significantly different between the risk categories, with more patients of the high-risk group receiving inadequate medical prophylaxis (data not shown; p = 0.038). Renal function was analyzed in 392 (84.5 %) patients. In those patients with known renal function 26 (6.6 %) received improper medical prophylaxis. If cases were added in whom prophylaxis was started without previous creatinine control, renal function was not correctly taken into account in 49 (10.6 %) of all patients. Moreover, deterioration of renal function was not excluded within one week in 78 patients (16.8 %) and blood count was not re-checked in 45 (9.7 %) of all patients after one week. There were more overtreatments in surgical (n = 53/278) and more undertreatments in medical patients (n = 54/186) (p = 0.04). Surgeons neglected renal function and blood controls significantly more often than medical doctors (p-values for both < 0.05). Conclusions: We found a low adherence with our protocol and substantial over- and undertreatment in VTE prophylaxis. Besides, we identified disregarding of renal function and safety laboratory examinations as additional safety concerns. To identify safety problems associated with medical VTE prophylaxis and “hot spots” quality management-audits proved to be valuable instruments.

Talented Employees in Russian and Foreign Companies

2013 ◽  
pp. 147-156 ◽  
Author(s):  
M. Latukha ◽  
T. Tsukanova
Keyword(s):  
Management Practices ◽  
Management Practice ◽  
Talent Management ◽  
Foreign Companies ◽  
Study Results ◽  
Practice Development

The study investigates talent management practices in Russian and foreign companies. The inquiry of Russian and foreign companies (working in Russia) showed that perceived and dedicated talent management practices contribute to better companies performance. The study results can be used in talent management practice development.

Implementasi Manajemen Mutu Terpadu Dalam Memberikan Layanan Untuk Meningkatkan Prestasi Peserta Didik di SLB YPAC Pangkalpinang

2019 ◽  
Vol 2 (2) ◽  
pp. 265-278
Author(s):  
Diah Rina Miftakhi ◽  
Nurjanah Nurjanah
Keyword(s):  
Quality Management ◽  
Data Collection ◽  
Human Resources ◽  
Learning Process ◽  
School Environment ◽  
Quality Of Services ◽  
Teaching Staff ◽  
Learning Material ◽  
Analysis Model

describe the implementation of an integrated quality management component consisting of the quality of services provided by the school, human resources in teaching, the school environment, and learning process  in SLB YPAC Pangkalpinang.               The method used in this study, namely by using a naturalistic qualitative approach. Data collection is done through observation, interviews, and documentation. The subjects of this study include the principal, teachers, employees, and students. The validity of the data is done by triangulation, and deeper observation. Analysis of the data used is the interactive analysis model of Miles and Huberman through data collection, data reduction, data presentation, and conclusion drawing.              The results showed that: (a) the quality of services to students in SLB YPAC Pangkalpinang had met good service standards. This can be seen from the services in the form of facilities and infrastructure which are quite complete in schools; (b) the quality of human resources in the education process shows good teacher resources. This can be seen from the teacher data which shows that the teaching staff at SLB YPAC Pangkalpinang 95% of educators with S1 qualifications in the field of education; (c) the quality of the environment in SLB YPAC Pangkalpinang is already good. This can be seen from the very strategic location of the school because the location of the school is in the middle of the city so that it is easily accessible by the community; (d) the quality of the learning process carried out by teachers at Pangkal Pinang YPAC SLB is good. This can be seen from the realization of the form of activities through learning planning by preparing lesson plans for each subject, then implementing learning, which includes strategies and methods used by teachers in delivering learning material, and evaluation of learning. Keywords: Integrated quality management, student achievement     ABSTRAK Tujuan dalam melaksanakan penelitian ini  adalah untuk melihat pelaksanaan serta mendeskripsikan implementasi  komponen Manajemen Mutu Terpadu yang terdiri dari kualitas layanan yang diberikan sekolah, sumber daya manusia dalam mengajar, lingkungan sekolah, dan proses pembelajaran di SLB YPAC Pangkalpinang. Metode yang digunakan dalam penelitian ini, yaitu dengan menggunakan pendekatan kualitatif naturalistik. Pengumpulan data dilakukan melalui observasi, wawancara, dan dokumentasi. Subyek penelitian ini antara lain kepala sekolah, guru, pegawai, dan peserta didik. keabsahan data dilakukan dengan triangulasi, dan pengamatan yang lebih mendalam. Analisis data yang digunakan adalah model analisis interaktif Miles dan Huberman melalui kegiatan pengumpulan data, reduksi data, penyajian data, dan penarikan kesimpulan. Hasil penelitian menunjukkan bahwa: (a) mutu layanan terhadap peserta didik di SLB YPAC Pangkalpinang sudah memenuhi standar layanan yang baik. Hal ini dilihat dari layanan yang berupa fasilitas sarana dan prasarana yang sudah cukup lengkap di sekolah; (b) mutu sumber daya manusia dalam proses pendidikan menunjukkan sumber daya guru yang baik. Hal ini dapat dilihat dari data guru yang menunjukkan bahwa tenaga pengajar di SLB YPAC Pangkalpinang 95% pendidik berkualifikasi S1 bidang kependidikan; (c) mutu lingkungan yang ada di SLB YPAC Pangkalpinang sudah baik. Hal ini terlihat dari letak sekolah yang sangat strategis karena lokasi sekolah yang berada di tengah kota sehingga mudah dijangkau oleh masyarakat; (d) mutu proses pembelajaran yang dilakukan oleh guru di SLB YPAC Pangkalpinang sudah baik. Hal ini dapat dilihat dari realisasi bentuk kegiatan melalui perencanaan pembelajaran dengan menyusun RPP setiap mata pelajaran, kemudian pelaksanaan pembelajaran, yang meliputi strategi dan metode yang digunakan guru dalam menyampaikan materi pembelajaran, dan evaluasi pembelajaran.

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