scholarly journals Information Systems Quality Assurance: Users Perceptions Of Information Systems And Systems Design Quality Factors

2001 ◽  
Vol 5 (2) ◽  
pp. 49-62 ◽  
Author(s):  
Douglas Havelka ◽  
Steve G. Sutton ◽  
Vicky Arnold
Keyword(s):  
Quality Assurance ◽  
Information Systems ◽  
User Satisfaction ◽  
Information Quality ◽  
Systems Design ◽  
User Involvement ◽  
Quality Factors ◽  
Design Quality ◽  
Factors Affecting ◽  
Systems Quality

With the emergence of information systems reliability and quality assurance and its perceived revenue generation in the billions of dollars, the accounting profession has developed a keen interest in improving the understanding of the underlying factors affecting information quality. This paper expands the Havelka et al. (1999) study, which explored the key quality factors impacting the information requirements definition stage of the systems development process. The extensions explored within the current paper focus on the relationship between users perceptions toward information systems and key quality factors for systems design. In particular, user involvement and user satisfaction are examined for their potential impact on the weightings of quality factors. The results indicate that users perceptions toward information systems do influence their perceptions of the importance of the key quality factors for systems design. This result may allow practitioners to tailor a project management strategy for IS development based on targeted users current perceptions of information systems.

scholarly journals Information Systems Quality Level and Its Impact on the Strategic Flexibility: A Field Study on Tourism and Travel Companies in the Jordanian Capital Amman

2017 ◽  
Vol 7 (3) ◽  
pp. 164
Author(s):  
Abood Saleh Ahmad AL-Adwan
Keyword(s):  
Information Systems ◽  
Information Quality ◽  
Statistical Significance ◽  
Systems Design ◽  
Strategic Flexibility ◽  
Quality Level ◽  
The People ◽  
Systems Quality ◽  
The Impact ◽  
Information Systems Quality

This study aimed to analyze the impact on the Information Systems Quality on the Strategic Flexibility in Jordanian tourism and travel companies in capital Amman. To achieve the goals of this study, the questionnaire has been developed to collect data which has been distributed over (130) individual through the survey population, (100) individuals had been studied, which represents 77%. The study reached to a group of results: 1. the perceptions of the people in question were fluctuating between high and moderate toward the level of the availability of Information Systems Quality and all of its dimensions in the Jordanian tourism and travel companies in capital Amman. Whereas their perceptions of the Strategic Flexibility were all moderate. 2. There is a statistical significance impact on the Information Systems Quality dimensions (Usability, Availability, Response Time) on the Strategic Flexibility for Jordanian tourism and travel companies in capital Amman. The study recommends the questioned companies’ administrations to draw attention to the perspectives of the Information Systems users when updating the systems design to improve the dimension of the Systems adaptation, also to bring the researchers attention to do more researches concern the Information Systems Services Quality, Information Quality and the Strategic Flexibility to complete the elements of Information Systems efficiency.

An Extension to the Delone and Mclean Information Systems Success Model and Validation in the Internet Banking Context

2019 ◽  
pp. 61-75
Author(s):  
Veeraraghavan Jagannathan ◽  
Senthilarasu Balasubramanian ◽  
Thamaraiselvan Natarajan
Keyword(s):  
Information Systems ◽  
User Satisfaction ◽  
Information Quality ◽  
Internet Banking ◽  
Substantial Effect ◽  
Information Systems Success ◽  
Is Success ◽  
Delone And Mclean ◽  
Success Model ◽  
Key Factor

The modern internet era opened a plethora of opportunities for doing business online. Internet banking (IB) is one such innovation that made great strides from its humble beginnings in the mid-1990s. It is important for bank practitioners to know the factors contributing to the success of new technology by customers to enable them to be better placed in the competitive segment. This study proposes an extension to the Delone and Mclean IS success model to evaluate information systems(IS) success in the context of internet banking, with security as a new dimension. Data was collected from 312 respondents. The results found that security is a key factor for IB success. Furthermore, the study found that the dimension system quality has not had any substantial effect on IB user satisfaction; however, security and information quality were found to influence user satisfaction. Based on the findings, some implications for research and practice were prescribed, in addition to directions for future researchers of IS success in the IB context.

Understanding cloud computing success and its impact on firm performance: an integrated approach

2020 ◽  
Vol 120 (5) ◽  
pp. 963-985 ◽  
Author(s):  
Abul Khayer ◽  
Yukun Bao ◽  
Bang Nguyen
Keyword(s):  
Cloud Computing ◽  
Information Systems ◽  
Firm Performance ◽  
User Satisfaction ◽  
Information Quality ◽  
Equation Modeling ◽  
Successful Implementation ◽  
System Quality ◽  
Content Type ◽  
It Capability

PurposeThis study aims to investigate the determinants of successful implementation of cloud computing and, further, examines how cloud computing success influences firm performance.Design/methodology/approachThe authors developed a conceptual framework based on the integration of several strands of literature in business studies and information systems. To test the proposed model, data were collected from 300 Chinese firms which have adopted cloud computing. To analyze the data, partial least squares structural equation modeling (PLS-SEM) was used. An importance-performance map analysis (IPMA) was also conducted to identify the critical factors that exhibit high importance but low performance.FindingsThe results of the study revealed that end-user satisfaction, information quality, system quality, managerial information technology (IT) capability and technical IT capability significantly affect cloud computing success. Additionally, cloud computing success has a strong and positive impact on firm performance. IPMA further confirms that managers need to concentrate more on system quality, information quality, user satisfaction and technical IT capability.Originality/valueThis paper is one of the few attempts to integrate several theoretical frameworks (i.e. IT capabilities and resource-based view, expectation-confirmation theory, and information system success theory) to develop a comprehensive model for understanding the key determinants of cloud computing success and its impact on firm performance. This study makes a useful contribution to the conventional information systems (IS) literature and IT management practice.

Experiences from Health Information Systems Implementation Projects Reported in Canada Between 1991 and 1997

2011 ◽  
pp. 96-112
Author(s):  
Francis Lau ◽  
Marilynne Hebert
Keyword(s):  
Information Systems ◽  
Health Informatics ◽  
Information Quality ◽  
Health Sector ◽  
User Involvement ◽  
Policy Makers ◽  
Systems Implementation ◽  
Information Systems Professionals ◽  
Information Systems Implementation ◽  
Resource Support

Canada’s Health Informatics Association has been hosting annual conferences since the 1970’s as a way of bringing information systems professionals, health practitioners, policy makers, researchers and industry together to share their ideas and experiences in the use of information systems in the health sector. This paper describes our findings on the outcome of information systems implementation projects reported at these conferences in the 1990s. Fifty implementation projects published in the conference proceedings were reviewed and the authors or designates of 24 of these projects were interviewed. The overall experiences, which are consistent with existing implementation literature, suggest the need for organizational commitment; resource support and training; managing project, change process and communication; organizational/user involvement and teams approach; system capability; information quality; and demonstrable positive consequences from computerization.

scholarly journals Comprendre Le Role Des Systemes D’information Dans L’amelioration De La Performance Et La Maturite Des Processus Logistiques: Etude Qualitative Aupres De Six Entreprises De L’industrie Automobile Et Aeronautique Au Maroc

2016 ◽  
Vol 12 (28) ◽  
pp. 397
Author(s):  
Omar Boubker ◽  
Khalid Chafik
Keyword(s):  
Information Systems ◽  
User Satisfaction ◽  
Information Quality ◽  
Qualitative Approach ◽  
Process Maturity ◽  
Several Variables ◽  
Level Of Use ◽  
Logistics Information ◽  
Information Systems Use ◽  
Systèmes D’Information

The main objective of this paper is to understand the process by which the logistics information systems contribute to the performance and process maturity. On the methodological plan, we adopted an exploratory qualitative approach, based on a sample of six companies in the automotive and aerospace industries in Morocco. The results assert that the logistics information systems use is highly dependent on several variables. Besides, they show that the user experience remains a central variable which influences the level of use, user satisfaction and level of logistics information quality perception. These results indicate that the issue of process maturity remains difficult to operationalize in the studied cases, something in which we found it necessary to merge the variables related to the performance and process maturity in a single variable called "logistics benefits".

scholarly journals User’s satisfaction with information system quality: An empirical study on the hospital information systems in Ho Chi Minh City, Vietnam

2020 ◽  
Vol 9 (2) ◽  
Author(s):  
Nguyen Tran Thuy Trang ◽  
Nguyen Manh Tuan
Keyword(s):  
Information System ◽  
Information Systems ◽  
User Satisfaction ◽  
Information Quality ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Management Support ◽  
System Quality ◽  
Perceived Ease Of Use ◽  
Top Management Support

User satisfaction with information system quality has long been a substantial topic in the literature of information system (IS). Based on the key constructs of IS success model (including system quality and information quality) and technology acceptance model (including perceived ease of use and perceived usefulness), this paper builds and validates a theoretical framework to explain user satisfaction with information system quality. A survey study with AMOS-SEM analysis of 363 users of management information systems in 9 hospitals in HCMC, Vietnam showed that 12 of 14 hypotheses were empirically supported. The findings affirmed the direct influence of system quality, information quality and top management support on perceived ease of use, perceived usefulness and trust, and then on user satisfaction. The results also reinforced the impact of perceived ease of use on perceived usefulness, and the joint influence of perceived usefulness and trust on user satisfaction. The paper is among the first studies, in the healthcare sector, to empirically identify both information system quality and top management support in predicting user acceptance of and satisfaction with information system implementation in organizational settings. The theoretical and managerial implications of the paper were derived.

scholarly journals Study of Factors Affecting the Efficiency of Hospital Information Systems in Khorramabad Hospitals to Improve Community Health as a Stimulator of Economic Growth

2021 ◽  
pp. 1-12
Keyword(s):  
Information Systems ◽  
Information Quality ◽  
Health Sector ◽  
Hospital Information Systems ◽  
System Support ◽  
Factors Affecting ◽  
User Training ◽  
Fuzzy Delphi ◽  
Key Factor ◽  
Efficient Information

Background: The countries should be economically developed in today’s world. By reviewing the literature, a healthy and efficient workforce is a key factor in economic development, which indicates the effectiveness of the health sector in countries. Efficient information systems should be used to achieve efficiency, effectiveness, productivity, service quality, and customer satisfaction. The present study aimed to identify and prioritize the factors affecting the efficiency of hospital information systems. Materials and Methods: Interviews and questionnaires are collaboratively used in this study to identify the factors affecting the productivity of hospital information systems. A total of 22 hospital information systems specialists (IT and system support experts) were selected based on the purposive sampling method. In the present study, experts' views on the factors affecting the productivity of hospital information systems were first identified using a survey research method. The factors are prioritized from the questionnaires and the Fuzzy Delphi method. Results: After analyzing the findings, it was found that physicians' satisfaction, information quality, usability, appropriate support, high reporting ability, being on the web, and proper user training are the factors affecting the efficiency of hospital information systems. Conclusion: As a result, considering the findings of this study during the implementation of information systems projects, hospital officials can play a significant role in economically improving public health.

scholarly journals Quality And Effectiveness Of Enterprise Resource Planning - Customer Relationship Management Systems: Implications For Information Systems Marketing Strategies

2011 ◽  
Vol 23 (3) ◽  
Author(s):  
Leonidas Hatzithomas ◽  
Ioannis Stamelos ◽  
Thomas Fotiadis ◽  
John Mylonakis
Keyword(s):  
Information Systems ◽  
Enterprise Resource Planning ◽  
User Satisfaction ◽  
Positive Attitude ◽  
Information Quality ◽  
Resource Planning ◽  
Customer Relationship ◽  
Future Research ◽  
System Quality ◽  
Erp Systems

The present research examines the success of Enterprise Resource Planning (ERP) systems in Greece, employing Delone and McLean’s model. The questionnaires of the study were e-mailed to the 1,049 largest organizations based on turnover and assets. The final research sample consists of 105 Greek enterprises. The list of organizations was compiled by using the Index of Companies and Products Directory (ICAP). Results show that users have more positive attitude towards system quality and information quality and less positive attitude towards service quality. Moreover, users believe that ERP systems enhance their performance and can contribute to the control of management. Furthermore, present paper proved that D&M model constitutes a causal model with the exception of the variable of system use that is only related to user satisfaction, and ERP system quality.The findings of this research trigger many theoretical and managerial implications and create lots of potential for future research in the fields of Information Systems, Management, and Marketing.

scholarly journals Sikap dan Kepuasan Pengguna Sistem Perbendaharaan dan Anggaran Negara (SPAN)

2016 ◽  
Vol 1 (2) ◽  
pp. 15-33
Author(s):  
Meilena Sarmilasari
Keyword(s):  
User Satisfaction ◽  
Information Quality ◽  
Integrated Model ◽  
Partial Least Square ◽  
Least Square ◽  
Direct Access ◽  
Central Java ◽  
User Attitudes ◽  
Systems Quality ◽  
Facilitating Conditions

This study aims to analyze factors in the acceptance and success of the implementation of SPAN for those who have direct access to it (licensed users) at the Treasury Office (KPPN) using an integrated model. The samples are 160 licensed users in 15 KPPN in Central Java. The technical analysis used in this research is Partial Least Square (PLS) using software SmartPLS version 3.2.3. Based on the result, it was found that social factors and facilitating conditions have positive and significant effects on user attitudes. In addition, user attitudes also have positive and significant effects on user satisfaction. Meanwhile, other variables, such as performance expectations, effort expectations, information quality and systems quality, have no effect on user attitude in using SPAN. Abstrak Penelitian ini bertujuan untuk menganalisis faktor-faktor yang mempengaruhi penerimaan dan kesuksesan penerapan SPAN bagi para pengguna yang memiliki hak akses (licenced user) SPAN di KPPN dengan menggunakan model integrasi (integrated model). Pengambilan sampel menggunakan metode area sampling dengan sampel yang terdiri dari licenced user pada KPPN lingkup Jawa Tengah (15 KPPN) sebanyak 160 responden. Teknis analisis yang digunakan adalah Partial Least Square (PLS) dengan pengolahan data menggunakan perangkat lunak SmartPLS Versi 3.2.3. Berdasarkan hasil analisis, diperoleh kesimpulan bahwa pengaruh sosial dan kondisi yang memfasilitasi, berpengaruh positif dan signifikan terhadap sikap pada penggunaan. Sikap pada penggunaan juga berpengaruh positif dan signifikan terhadap kepuasan pengguna. Sedangkan variabel lain, meliputi ekspektasi kinerja, ekspektasi usaha, kualitas informasi, dan kualitas sistem tidak berpengaruh terhadap sikap pada penggunaan SPAN.

Information Quality Assessment for Asset Management Systems

2014 ◽  
pp. 128-147
Author(s):  
Sang Hyun Lee ◽  
Abrar Haider
Keyword(s):  
Information Systems ◽  
Six Sigma ◽  
Information Quality ◽  
Management Systems ◽  
Quality Factors ◽  
Quality Of Information ◽  
Lack Of Information ◽  
Quality Dimensions ◽  
Six Sigma Methodology

Information quality is critical for any business. It is particularly important for mission critical information systems that manage the lifecycle of an engineering asset. Quality of information or lack thereof in these systems can be traced to technical, organisation, as well as human sources. It is, therefore, extremely important to ascertain the causes that contribute to lack of information quality in asset lifecycle management systems. Depending upon the business area, organisations take proactive or reactive approach to establishing, maintaining, and enhancing their information quality. Among proactive approaches, the ability of the organisation to measure information quality dimensions forms the foundation of a solid information quality management initiative. Such a measurement, however, is an intricate task because these dimensions are subjective, can be context dependent as well as independent, and are interdependent, since each dimension impacts other dimensions. This research employs productive perspective to information and applies Six-Sigma methodology to assess its quality in information systems utilised to manage engineering asset lifecycle. It utilises analytical hierarchy process and quality function deployment to convert subjective information quality dimension into objective metrics, assesses the relationship between various information quality dimensions, and ascertains critical to quality factors. The results thus obtained form the basis for monitoring of information quality aimed at its continuous improvement. This study contributes to literature and practice by providing a method for assessing correlation of information quality dimensions, applying six sigma to information, and controlling quality of information.

Sign in / Sign up

Export Citation Format

Share Document