scholarly journals Evaluating Citizen e-Satisfaction from e-Government Services: A Case of Pakistan

2016 ◽  
Vol 12 (5) ◽  
pp. 346 ◽  
Author(s):  
Babur Hayat Malik ◽  
Cai Shuqin ◽  
Cai Shuqin ◽  
Abdul Ghaffar Mastoi ◽  
Abdul Ghaffar Mastoi ◽  
...  
Keyword(s):  
Computer Anxiety ◽  
Relevant Literature ◽  
Policy Makers ◽  
Customer Expectations ◽  
Citizen Satisfaction ◽  
Government Services ◽  
Punjab Province ◽  
Degree Of Satisfaction ◽  
Major Factors

Citizen satisfaction is a critical and decisive factor for persistent use of e-Government services as it can substantially impact on failure or success of e-Government projects. Main hurdle for e-government planners and practitioners in Pakistan is to find out the key determinants of e-satisfaction of their citizens. This article actually tries to identify the major factors that drive Pakistani citizen’s e-Satisfaction while using Punjab Province Portal (http://www.punjab.gov.pk/) in Pakistan. After extensive relevant literature review we formulated 7 hypotheses and distinguished 7 different determinants namely trust, accessibility, awareness of e-services, quality of e-services, computer anxiety, customer expectations and security/privacy. A sample of survey data from 200 employees in 8 universities in different cities of Punjab Province of Pakistan was gathered to perform data analysis. Several key outcomes based on multiple linear regression and factor analysis were exhibited. These final results would help to understand the degree of satisfaction of Pakistani citizens. E-governmental policy-makers and practitioners both would be benefitted by this analysis and results of these determinants of e-satisfaction. Some recommendations and implications of our findings were also addressed at the end.

scholarly journals Consenso Português para o Diagnóstico e Gestão Clínica da Demência com Corpos de Lewy (PORTUCALE)

2020 ◽  
Vol 33 (12) ◽  
pp. 844
Author(s):  
Ana Monteiro ◽  
Ana Graça Velon ◽  
Ana Margarida Rodrigues ◽  
Ana Oliveira ◽  
Anabela Valadas ◽  
...  
Keyword(s):  
Lewy Body ◽  
Relevant Literature ◽  
Lewy Body Dementia ◽  
Behavioral Changes ◽  
Therapeutic Approaches ◽  
Policy Makers ◽  
Loss Of Autonomy ◽  
Neurodegenerative Dementia ◽  
Increased Susceptibility

Lewy body dementia is a common cause of dementia leading to the progressive deterioration of cognitive function and motor skills, behavioral changes, and loss of autonomy, impairing the quality of life of patients and their families. Even though it is the second leading cause of neurodegenerative dementia, diagnosis is still challenging, due to its heterogenous clinical presentation, especially in the early stages of the disease. Accordingly, Lewy body dementia is often misdiagnosed and clinically mismanaged. The lack of diagnostic accuracy has important implications for patients, given their increased susceptibility to the adverse effects of certain drugs, such as antipsychotics, which may worsen some symptoms associated with Lewy body dementia. Therefore, a specialist consensus based on the analysis of the most updated and relevant literature, and on clinical experience, is useful to all professionals involved in the care of these patients. This work aims to inform and provide recommendations about the best diagnostic and therapeutic approaches in Lewy body dementia in Portugal. Moreover, we suggest some strategies in order to raise the awareness of physicians, policy makers, and the society at large regarding this disease.

Drivers of E-Government Citizen Satisfaction and Adoption

2019 ◽  
Vol 15 (4) ◽  
pp. 40-55
Author(s):  
Mohammad Al-Ma'aitah
Keyword(s):  
Service Quality ◽  
Direct Relationship ◽  
Convenience Sample ◽  
Citizen Satisfaction ◽  
Government Services ◽  
Social Crm ◽  
Indirect Impact ◽  
Customer Trust ◽  
The Impact

This study investigated the impact of drivers of e-government, particularly social CRM, citizen trust, and quality of electronic services, on citizen satisfaction with e-government services in the Jordanian environment. In addition to measuring the impact of social CRM on citizen trust and service quality respectively and its impact on citizen satisfaction. A convenience sample was used to achieve the study purpose consisting of 386 questionnaires collected online. The resulting data was analyzed using PLS.2 software. The study findings reveal that social CRM has a significant impact on citizen trust and quality of electronic services, and furthermore that citizen trust and quality of electronic services have significant impacts on citizen satisfaction with e-government services. The study found no direct relationship between the use of social CRM and citizen-government satisfaction but showed a significant indirect impact via customer trust and service quality.

Drivers of E-Government Citizen Satisfaction and Adoption

2022 ◽  
pp. 1593-1611
Author(s):  
Mohammad Al-Ma'aitah
Keyword(s):  
Service Quality ◽  
Direct Relationship ◽  
Convenience Sample ◽  
Citizen Satisfaction ◽  
Government Services ◽  
Social Crm ◽  
Indirect Impact ◽  
Customer Trust ◽  
The Impact

This study investigated the impact of drivers of e-government, particularly social CRM, citizen trust, and quality of electronic services, on citizen satisfaction with e-government services in the Jordanian environment. In addition to measuring the impact of social CRM on citizen trust and service quality respectively and its impact on citizen satisfaction. A convenience sample was used to achieve the study purpose consisting of 386 questionnaires collected online. The resulting data was analyzed using PLS.2 software. The study findings reveal that social CRM has a significant impact on citizen trust and quality of electronic services, and furthermore that citizen trust and quality of electronic services have significant impacts on citizen satisfaction with e-government services. The study found no direct relationship between the use of social CRM and citizen-government satisfaction but showed a significant indirect impact via customer trust and service quality.

scholarly journals Local Government Services and Social Margins: The Case of Plantation Community in Sri Lanka

2016 ◽  
Vol 9 (10) ◽  
pp. 59
Author(s):  
S. Vijesandiran ◽  
R. Ramesh
Keyword(s):  
Sri Lanka ◽  
Local Government ◽  
Service Delivery ◽  
Local Governance ◽  
Critical Question ◽  
Government Services ◽  
Laws And Policies ◽  
Major Factors ◽  
State Quality

Decentralization and local governance have been perceived as an effective tool for efficient, accountable, responsive and impartial public service delivery to all segments of citizens irrespective of ethnicity, race, gender, caste, language, social groupings etc. This paper, thus, throws more light on local government service delivery in the minority regions, especially looking at the status of plantation community in the local governance structures in Sri Lanka. The study finds that although Sri Lanka has adopted decentralized local government system at different levels, it has often been failed to effectively accommodate and address interests of ethno-linguistic minorities –Plantation Tamils. Exclusion of the plantation community in the service delivery of local government authorities has been a significant flaw of local government system which fundamentally challenges the notion of inclusive state, quality of government and democracy. The study particularly explores major factors that preclude plantation community from enjoying local government services. This issue, thus, stems a critical question about their status of citizenship rights and quality of governance in Sri Lanka. This study also may be a reflection of the plight of minorities in other multi-ethnic nations where discriminatory laws and policies affect right to access local governance and democracy.

Analisis Kualitas Pelayanan Dengan Penerapan Metode Quality Function Deployment Pada Pasien Unit Rawat Jalan Poliklinik Penyakit Dalam Badan Rumah Sakit Umum Daerah �45� Kuningan

2008 ◽  
Vol 4 (08) ◽  
pp. 36
Author(s):  
Lili Karmela Fitriani Karmela Fitriani
Keyword(s):  
Quality Function Deployment ◽  
Technical Characteristic ◽  
Importance Value ◽  
Quality Function ◽  
The Public ◽  
Water Closet ◽  
Degree Of Satisfaction ◽  
Voice Of Customer ◽  
Level Of Importance

AbstrakThe data of year 2006 show that amount of polyclinic patients care unit of BRSUD�45� Kuningan is the most among other polyclinics. The result of observation and interviews tell that the degree of satisfaction got by the patients is in the level(category) of middle (enough) and the degree of importance is in the level of high (important). The purpose of doing this research is to analyze the quality of service to improve the patients satisfaction using Quality Function Deployment method involving 96 respondents. The data were taken from the result of applying quality Function Deployment method in BRSUD�45� Kuningan tells that the attribute owning the highest level of importance is the competence or the skill of the doctors in handling their works while the attribute owning the lowest level is the availability of the public service facilities such as public phones, televisions, and ATM. The attribute that owns the most satisfaction value is the dressy of the officials while the attribute that owns the least satisfaction value is the comfortable, hygiene water closet. The technical characteristic owning relatively the highest importance value is the standard officers� performance; therefore, such attribute gets the highest attentive priority of technical characteristic (technical response)Keywords : QFD, House of Quality, Voice of Customer, Technical Characteristic, Technical Response

Perianal Hyperhidrosis Successfully Treated with Botulinum Toxin A

2021 ◽  
pp. 1-4
Author(s):  
Leandra Reguero del Cura ◽  
Marta Drake Monfort ◽  
Adrian De Quintana Sancho ◽  
Marcos Antonio González López
Keyword(s):  
Botulinum Toxin ◽  
Negative Impact ◽  
Botulinum Toxin A ◽  
Psychosocial Burden ◽  
Toxin A ◽  
Rare Form ◽  
Good Safety Profile ◽  
Degree Of Satisfaction ◽  
Botulinum Toxin Injections

Perianal hyperhidrosis (HH) is a rare form of primary focal HH and may become a major problem for the patient with a significant psychosocial burden and negative impact on the quality of life. Botulinum toxin injections are widely used as a second-line treatment option for axillary, palmar, and plantar HH with a good safety profile. Herein, we pre­sent a case of primary perianal HH successfully treated with Botulinum toxin A at a dose higher than that previously reported in literature, with a longer response, a higher degree of satisfaction, and no adverse effects. Moreover, we review the main aspects of the perianal anatomy that are essential to carry out the technique correctly and make dermatologists achieve expertise with the procedure.

scholarly journals Quantity and quality of childcare and children’s educational outcomes

2021 ◽  
Author(s):  
Jo Blanden ◽  
Emilia Del Bono ◽  
Kirstine Hansen ◽  
Birgitta Rabe
Keyword(s):  
School Achievement ◽  
Additional Term ◽  
Publicly Funded ◽  
Highly Qualified ◽  
Policy Makers ◽  
Quality Rating ◽  
Quality Of Childcare ◽  
The Impact ◽  
School Records

AbstractPolicy-makers wanting to support child development can choose to adjust the quantity or quality of publicly funded universal pre-school. To assess the impact of such changes, we estimate the effects of an increase in free pre-school education in England of about 3.5 months at age 3 on children’s school achievement at age 5. We exploit date-of-birth discontinuities that create variation in the length and starting age of free pre-school using administrative school records linked to nursery characteristics. Estimated effects are small overall, but the impact of the additional term is substantially larger in settings with the highest inspection quality rating but not in settings with highly qualified staff. Estimated effects fade out by age 7.

scholarly journals Introduction to the special issue: multiple jobholding in Europe

2021 ◽  
Vol 27 (2) ◽  
pp. 141-147
Author(s):  
Wieteke Conen ◽  
Karin Schulze Buschoff
Keyword(s):  
Labour Market ◽  
Social Protection ◽  
Special Issue ◽  
Clear Trend ◽  
Policy Makers ◽  
Quality Of Work ◽  
Labour Market Flexibility ◽  
Employment Situation ◽  
Over Time

In a number of European countries there is a clear trend towards increased multiple jobholding. As things stand, however, little is known about the structure and the potential consequences of this increase, notably in terms of quality of work and social protection. This special issue focuses on contemporary forms of multiple jobholding in Europe. Have the structure, nature and dynamics of multiple jobholding changed over time? What are the roles of labour market flexibility, technological change and work fragmentation in the development of multiple jobholding? And do multiple jobholders benefit from similar and adequate employment terms, conditions and protections compared with single jobholders, or are they worse off as a consequence of their (fragmented) employment situation? What implications do these findings have for unions, policy-makers and the regulation of work? The collection of articles in this special issue adds to the literature on emerging forms of employment in the digital age and challenges for social protection, also in light of the COVID-19 pandemic. This introduction initiates a discussion of central debates on multiple jobholding and presents a synopsis of the articles in this issue.

Yoga and Wellness—Key Insights from the Study on General Yoga Programme

2021 ◽  
Vol 14 (1) ◽  
pp. 51-63
Author(s):  
Rabindra Acharya ◽  
Gopal P. Mahapatra ◽  
Kadamibini Acharya
Keyword(s):  
Relevant Literature ◽  
Health And Wellness ◽  
Human Beings ◽  
Recent Past ◽  
Facilitative Role ◽  
Quality Of Living ◽  
The Impact ◽  
Simplified Form

Human beings have always strived towards excellence and progress since time immemorial. Industrialisation, automation and technological disruptions have led to increased comfort and quality of living of human beings and enhanced output, productivity and efficiency. Consequently, of late, health and wellness are receiving increased attention globally. Stress and stress-related diseases and workplace-related ailments have significantly increased over the last few decades and gained attention from society and industrial organisations. In the recent past, in the coronavirus pandemic context, wellness has been focused upon in many countries, communities and organisations worldwide. Yoga has been part of the Indian ethos for centuries. In this article, the authors discuss the General Yoga Programme (GYP), its broad coverage, and the impact it has had on the participants in terms of their wellness. With the help of a survey of the participants and linking it to relevant literature and research in the field, the authors highlight how GYP is a useful tool for enhancing various wellness dimensions. They recommend that GYP in its simplified form can be extended to the workplace; and also, HR professionals can play a facilitative role in the process.

scholarly journals Predictors of Quality Internship Programs—The Case of Romanian Business and Administration University Education

2018 ◽  
Vol 10 (12) ◽  
pp. 4741
Author(s):  
Cristian Marinaș ◽  
Simona Goia (Agoston) ◽  
Ramona Igreț ◽  
Laura Marinaș
Keyword(s):  
Positive Influence ◽  
Third Parties ◽  
University Education ◽  
Business Professionals ◽  
Policy Makers ◽  
Future Potential ◽  
Main Factors ◽  
Internship Programs ◽  
Economic Studies

To a large extent, research regarding internship programs emphasizes their crucial role in the future career of students. Business professionals and educators acknowledge the positive influence in the engagement of companies towards future potential employees. However, the quality of these internship programs in Romania is sometimes questionable and further research is needed in the field. Our paper aims at identifying and analyzing the main factors which influence the quality of an internship program from Romanian business and administration students’ perspective. The findings and analysis of the current paper are based on a survey conducted on 458 undergraduate and master students of the Bucharest University of Economic Studies. By acknowledging these qualitative factors, third parties such as policy makers in educational sector, universities, and companies receive important information to better organize internships in order to meet students’ expectations and discover real high potential candidates.

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