scholarly journals The Application of Digital Leadership of Subdistrict Head on Public Service Performance with the Delegation of Regent/Mayor Authorities as the Moderating Variable

2020 ◽  
Vol 4 (2) ◽  
pp. 154
Author(s):  
Dwi Mardiana
Keyword(s):  
Digital Media ◽  
Leadership Style ◽  
Public Service ◽  
Human Development Index ◽  
Public Services ◽  
Health Sector ◽  
Service Performance ◽  
Service Employees ◽  
Face To Face ◽  
Delegation Of Authority

The   low   Human   Development   Index   (HDI)   for   the   protected   areas   is   a  government-focused development  priority,  especially  in  the  health  sector.   Attempts  should  be  made  to  enhance  the  efficiency  of regional public services related to efforts to break the chain of Covid-19. Subdistrict heads have also contributed  greatly  to  the  optimization  of  task  assignments  to  the  apparatus.  An  appeal  to  implement  social  distancing becomes an obstacle for the subdistrict head for there is no face-to-face meeting with the assigned apparatus. The  subdistrict  heads  are  required  to  be  able  to  adapt  to  the  situation.  Thus,  the  subdistrict  heads  must  use digital  media  in  carrying  out  their  duties.  The  leadership  style  that  influences  service  performance  and  is appropriate to be implemented in this phenomenon is digital leadership. Meanwhile,  the  delegation  of authority   is  a  variable  that  might  strengthen  the  influence  of leadership on the performance of public services.  This study  aims  to  investigate  the  effect  of  the  subdistrict  head’s  digital  leadership  on  the  performance  of  public service employees in the subdistricts  of  Pendalungan  with  the  delegation  of  regent/mayor  authority  as  a moderating variable.

scholarly journals Non-Face-to-Face Public Services and Perceptions of Public Organizations

2021 ◽  
Vol 13 (21) ◽  
pp. 12185
Author(s):  
Da-Hee Lim ◽  
Dae-Woong Lee
Keyword(s):  
Public Administration ◽  
Public Service ◽  
Public Services ◽  
Public Organizations ◽  
Structural Equations ◽  
Public Research ◽  
Institute Of Public Administration ◽  
Face To Face ◽  
The Government ◽  
Structural Equations Model

Public services are the primary channels and government activities in which citizens contact public organizations. In turn, public services provided by the government are critical for citizens to recognize public organizations and governments according to their content and procedure. With the onset of COVID-19, the existing face-to-face public service delivery system has shown limitations in meeting citizens’ needs for public services (fastness, transparency, and safety); as a result, a shift to non-face-to-face public services is required. The study proposes the question: “How does citizens’ satisfaction with non-face-to-face public services affect public organizations (response and transparency) and government satisfaction?”. The purpose of this study is to verify the effect of satisfaction (content and procedural) with non-face-to-face public services on the perception (responsiveness and transparency) of public organizations and governments’ satisfaction. Specifically, non-face-to-face public services are divided into content and procedural aspects to analyze the responsiveness and transparency of public organizations and their impact on government satisfaction. This study used a structural equations model for analysis and used data collected in 2019 by the Korea Institute of Public Administration, a representative public research institute in Korea. The main analysis results are as follows: the responsiveness and transparency of public organizations increased alongside satisfaction with content and procedural satisfaction with non-face-to-face public services, and government satisfaction increased with responsiveness to and transparency toward public organizations.

scholarly journals Corporate succession practices: A public sector perspective

2016 ◽  
Vol 13 (4) ◽  
pp. 441-446
Author(s):  
Nomalinge Amelia Pita ◽  
Chengedzai Mafini ◽  
Manilall Dhurup
Keyword(s):  
Public Sector ◽  
Public Service ◽  
Succession Planning ◽  
Quantitative Research ◽  
Public Services ◽  
Turnover Intentions ◽  
Pearson Correlation ◽  
Service Employees ◽  
Intentions To Leave ◽  
The Public

In today’s globally competitive and modern environments, organisational future plans often fail due to the lack of succession planning. Literature has shown that in most public services, very little is done to transfer employee skills before they leave the organisation, which largely is attributed to the lack of proper corporate succession planning. This study examined the association between corporate succession planning practices, internal succession barriers and intentions to leave within a public service in South Africa. The study was inspired by the absence of documented evidence of corporate succession planning initiatives, the barriers to succession planning and turnover intentions of employees in the public sector in the South African context. The study is located within a quantitative research paradigm in which a three-section structured questionnaire was administered to a sample of 243 public service employees. Two factors; namely, replacement planning and employee development/grooming were extracted using exploratory factor analysis. The Pearson correlation coefficient showed that corporate succession planning practices and internal succession barriers are negatively related to intentions to leave in the public service. Regression analysis showed that replacement planning and employee grooming are predictors of intention to quit. The results of the study are significant in that they facilitate the development as well as the effective implementation of succession planning initiatives that enable public services to improve human resource practices and counter any existing barriers to internal succession.

Strategic Knowledge Sharing for Improved Public Service Delivery

2003 ◽  
pp. 187-211 ◽  
Author(s):  
Gillian Wright ◽  
Andrew Taylor
Keyword(s):  
Knowledge Sharing ◽  
Public Service ◽  
Public Services ◽  
Participant Observation ◽  
Document Analysis ◽  
Service Performance ◽  
Economic Sector ◽  
Potential Barriers ◽  
Innovative Culture ◽  
Published Research

This chapter considers inter-organizational knowledge sharing in the delivery of public services. While public services represent a significant economic sector in most countries, there is little published research of its implementation of knowledge sharing to improve service performance. The chapter highlights potential barriers to effective knowledge sharing in public service partnerships and introduces a second-order regression model to guide managers in their development of an effective knowledge sharing environment. Based on research incorporating participant observation, document analysis, 30 interviews and a survey (n=132), the chapter identifies six antecedent factors to effective knowledge sharing, the most significant of which is an innovative culture.

scholarly journals Hospital Management Innovation in Public Services in Regional Public Hospitals Lanto Dg. Pasewang Jeneponto District

2021 ◽  
Vol 8 (1) ◽  
pp. 43
Author(s):  
Hijrah Lail ◽  
Aam Azatil Isma
Keyword(s):  
General Hospital ◽  
Public Service ◽  
Public Services ◽  
Health Sector ◽  
Service Innovation ◽  
Innovation Process ◽  
Hospital Management ◽  
Research Problem ◽  
Public Hospitals ◽  
Hospital Director

Services in the health sector are one of the most needed forms of service by the community. This study aims to describe the process of public service innovation carried out by the Hospital Management and to identify the factors that influence public service innovation implemented by the Jeneponto District Hospital. This research is also expected to provide input (suggestions) in the process of implementing innovation in public services to create quality services and improve the performance of the Regional General Hospital Lanto Dg. Pasewang. The research method used is descriptive qualitative. Researchers will explain the research problem in detail, namely the innovation process and the factors that influence it. Data collection was obtained through direct observation of the object of research and in-depth interviews with relevant sources, namely, Hospital Management in public services at the Lanto Dg. Pasewang Regional General Hospital led by the Hospital Director, and Heads of fields and communities involved directly feel the hospital service innovation. The results of this study indicate that Hospital Management Innovations in Public Services at the Lanto Dg. Pasewang Regional General Hospital Jeneponto Regency, have made public service innovations in improving services to the patients

scholarly journals Analysis of public service performance through strengthening employee motivation in the organization and society sub-sector in the national and political unity agency of Maluku Province

2021 ◽  
Vol 5 (3) ◽  
pp. 203-213
Author(s):  
Petronela Sahetapy
Keyword(s):  
Public Service ◽  
Public Services ◽  
Strong Relationship ◽  
Employee Motivation ◽  
Service Performance ◽  
National Unity ◽  
Political Unity ◽  
Sociometric Choice ◽  
Status Index

Analysis of Public Service Performance through Strengthening Motivation of Employees of the Organization and Society Sub-Sector at the National Unity and Political Agency of Maluku Province is the core of this project. With a sample of 30 people and the technique of percentage analysis and conversion through the sociometric choice status index (ISP) in determining improvement priorities by paying attention to the relationship between strengthening employee motivation and public service performance. Strengthening employee motivation has a "strong" relationship and contribution to the performance of public services in percentage and sociometry based on the preferred status index (ISP. 0.740) or 74% with other intervention factors 26%. There is a follow-up to strengthening employee motivation and public service performance in the form of normalization of improvement, which is realized through a sociogram as the final result. The findings of this study prioritize the normalization of strengthening employee motivation and public service performance as a follow-up process that tends to lead to maximization and has implications for the development and progress of public services in the organizational and community subsectors.

scholarly journals Drafting the Substance Materials of The Regional Regulation of Badung Regency on Public Service

2017 ◽  
Vol 1 (1) ◽  
pp. 53
Author(s):  
Ni Luh Gede Astariyani ◽  
Made Nurmawati
Keyword(s):  
Community Participation ◽  
Public Service ◽  
Public Services ◽  
Service System ◽  
Community Groups ◽  
Legal Norms ◽  
Delegation Of Authority ◽  
Tiered Services ◽  
The Government ◽  
Central Level

The Government of Badung Regency provides public services, both in the forms of services and goods, to its community as part of its duty in performing governance. In the implementation, such public services are regulated in regulation which is derived from the existence of policy in the delegation of authority. The regional regulation as such is containing what so called the substance materials. The substance materials of Regency/City Regional Regulation mean that such regulation contains typical substance materials that are not contained in other Laws and Regulation both in the local and central level. The formulations of legal norms in the Regional Regulation are conducted by using the single and pairs formulations. The targets that will be realized, the scope of regulation and drafting direction of Regional of Badung Regency on Public Services, among others: scope of public services, integrated service system, guidelines for the standrad services preparation, the proportion of community groups and categories in a tiered services and community participation in performing the service.

scholarly journals The impact of Human Capital on the Public Services Performance

2019 ◽  
Vol 8 (4) ◽  
pp. 2877-2881
Keyword(s):  
Human Capital ◽  
Organizational Performance ◽  
Public Service ◽  
Public Services ◽  
Service Performance ◽  
Main Element ◽  
Systematic Random Sampling ◽  
The Public ◽  
And Performance ◽  
The Impact

The goal of the study is to check the impact of human capital on the performance of public services in Bahrain. Through the literature reviewing showed that human capital is considered to be one main element which helps to the enhancing and improvement organizational performance especially public service performance. The lack of enough previous studies in the area of human capital and performance of public services in the public sector was the motivated to conduct this study. The number of questionnaires that distributed to citizens of Bahrain was 640 via systematic random sampling in the four governorates of Bahrain: Capital, Muharraq, Northern and Southern and 384 questionnaires were returned, with 368 responses found usable. The results of the study revealed that human capital has a significant and positive relation on the performance of public services.

scholarly journals PERANCANGAN SISTEM INFORMASI MONITORING PELAYANAN KARANTINA TUMBUHAN “SiMERAQ”

2019 ◽  
Vol 21 (3) ◽  
pp. 279-288
Author(s):  
Merry Agustina ◽  
Tri Rizqi Ariantoro
Keyword(s):  
Information System ◽  
Public Service ◽  
Public Services ◽  
Class Ii ◽  
Government Agencies ◽  
Plant Quarantine ◽  
Face To Face ◽  
Front End ◽  
Field Officer ◽  
Long Time

Abstract :  Public services in government agencies are starting to change from a direct face-to-face way that the process must be back and forth if there is a shortage of files and take a long time, turning into a service online. In order to improve the satisfaction of public service in government agencies, especially the agricultural quarantine Hall of Class II Cilegon, then the process of application of plant quarantine import, export and domistic can be done online using the system, So that the quarantine submission process can be monitored in realtime. This information system consists of two parts, namely the first part is the front end used by the community in monitoring the process of filing plant quarantine. The second part is the back end used by the file verification Officer, the functional coordinator in delivering the task letter to the field officer, the Laboratory officers provide laboratory verification results, the Treasurer sends Billing payments to the community and head of the hall in monitoring every process of quarantine submission from the community. The back end uses the website.

scholarly journals PERLINDUNGAN HUKUM ATAS PRAKTIK PUNGUTAN LIAR DI KANTOR PELAYANAN PUBLIK

2021 ◽  
pp. 1423
Author(s):  
Shintamy Nesyicha Syahril ◽  
Tundjung Herning Sitabuana
Keyword(s):  
Public Service ◽  
Public Services ◽  
Legal Protection ◽  
Criminal Code ◽  
The State ◽  
Colonial Era ◽  
Service Employees ◽  
The Republic ◽  
The Government ◽  
Office Employees

Illegal levies are still a tradition in Indonesia since the Dutch colonial era. Extortion usually often occurs in public service offices. This certainly violates the rights of citizens to obtain legal protection. Indonesia as a country based on law, of course, has guaranteed legal protection in the constitution. Extortion is a criminal act, extortion often occurs because of the low level of legal awareness of public service office employees. With the practice of extortion, of course, it is contrary to what is expected in the state goals as stated in the Preamble to the 1945 Constitution of the Republic of Indonesia. Illegal levies are an act of government employees that hinders the welfare of the community and causes public distrust of the state. Criminal policies related to illegal levies are contained in Article 348 paragraph (1) and Article 432 of the Criminal Code. Illegal levies can be categorized as a criminal act of extortion. Illegal levies often occur because of the lack of supervision from government agencies authorized to oversee the implementation of public services. To ensure the implementation of public services that are free from illegal fees, more detailed regulations and tighter supervision from the government are needed. The higher the level of legal culture of public service employees, it will guarantee the rights of legal protection of citizens so that a prosperous country can be realized. This research uses normative research methods.Pungutan liar masih menjadi tradisi di Indonesia sejak jaman kolonial Belanda. Pungutan liar biasanya sering terjadi di kantor pelayanan publik. Hal ini tentu melanggar hak warga negara untuk mendapatkan perlindungan hukum. Indonesia sebagai negara yang berlandaskan hukum, tentu saja telah menjamin perlindungan hukum di dalam konstitusi. Pungli merupakan merupakan suatu tindak pidana, pungli sering terjadi karena rendahnya tingkat kesadaran hukum pegawai kantor pelayanan publik. Dengan terjadinya praktik pungli tentu saja bertentangan dengan apa yang diharapkan dalam tujuan negara yang tercantum dalam Pembukaan Undang-Undang Dasar Republik Indonesia Tahun 1945. Pungutan liar merupakan suatu perbuatan pegawai pemerintah yang menghambat kesejahteraan masyarakat serta menyebabkan timbulnya ketidakpercayaan masyarakat terhadap negara. Kebijakan pidana terkait pungutan liar terdapat di dalam Pasal 348 ayat (1) dan Pasal 432 Kitab Undang-Undang Hukum Pidana. Pungutan liar dapat dikategorikan sebagai tindak pidana pemerasan. Pungutan liar kerap terjadi karena kurangnya pengawasan dari lembaga pemerintah yang berwenang mengawasi penyelenggaraan pelayanan publik. Untuk menjamin terlaksananya pelayanan publik yang bebas dari pungutan liar, maka dibutuhkan pengaturan yang lebih rinci serta pengawasan yang lebih ketat dari pemerintah. Semakin tinggi tingkat budaya hukum pegawai pelayanan publik, maka akan menjamin hak perlindungan hukum warga negara sehingga negara yang sejahtera dapat terwujud. Penelitian ini menggunakan metode penelitian normatif.

Sign in / Sign up

Export Citation Format

Share Document