scholarly journals PERLINDUNGAN HUKUM ATAS PRAKTIK PUNGUTAN LIAR DI KANTOR PELAYANAN PUBLIK

2021 ◽  
pp. 1423
Author(s):  
Shintamy Nesyicha Syahril ◽  
Tundjung Herning Sitabuana
Keyword(s):  
Public Service ◽  
Public Services ◽  
Legal Protection ◽  
Criminal Code ◽  
The State ◽  
Colonial Era ◽  
Service Employees ◽  
The Republic ◽  
The Government ◽  
Office Employees

Illegal levies are still a tradition in Indonesia since the Dutch colonial era. Extortion usually often occurs in public service offices. This certainly violates the rights of citizens to obtain legal protection. Indonesia as a country based on law, of course, has guaranteed legal protection in the constitution. Extortion is a criminal act, extortion often occurs because of the low level of legal awareness of public service office employees. With the practice of extortion, of course, it is contrary to what is expected in the state goals as stated in the Preamble to the 1945 Constitution of the Republic of Indonesia. Illegal levies are an act of government employees that hinders the welfare of the community and causes public distrust of the state. Criminal policies related to illegal levies are contained in Article 348 paragraph (1) and Article 432 of the Criminal Code. Illegal levies can be categorized as a criminal act of extortion. Illegal levies often occur because of the lack of supervision from government agencies authorized to oversee the implementation of public services. To ensure the implementation of public services that are free from illegal fees, more detailed regulations and tighter supervision from the government are needed. The higher the level of legal culture of public service employees, it will guarantee the rights of legal protection of citizens so that a prosperous country can be realized. This research uses normative research methods.Pungutan liar masih menjadi tradisi di Indonesia sejak jaman kolonial Belanda. Pungutan liar biasanya sering terjadi di kantor pelayanan publik. Hal ini tentu melanggar hak warga negara untuk mendapatkan perlindungan hukum. Indonesia sebagai negara yang berlandaskan hukum, tentu saja telah menjamin perlindungan hukum di dalam konstitusi. Pungli merupakan merupakan suatu tindak pidana, pungli sering terjadi karena rendahnya tingkat kesadaran hukum pegawai kantor pelayanan publik. Dengan terjadinya praktik pungli tentu saja bertentangan dengan apa yang diharapkan dalam tujuan negara yang tercantum dalam Pembukaan Undang-Undang Dasar Republik Indonesia Tahun 1945. Pungutan liar merupakan suatu perbuatan pegawai pemerintah yang menghambat kesejahteraan masyarakat serta menyebabkan timbulnya ketidakpercayaan masyarakat terhadap negara. Kebijakan pidana terkait pungutan liar terdapat di dalam Pasal 348 ayat (1) dan Pasal 432 Kitab Undang-Undang Hukum Pidana. Pungutan liar dapat dikategorikan sebagai tindak pidana pemerasan. Pungutan liar kerap terjadi karena kurangnya pengawasan dari lembaga pemerintah yang berwenang mengawasi penyelenggaraan pelayanan publik. Untuk menjamin terlaksananya pelayanan publik yang bebas dari pungutan liar, maka dibutuhkan pengaturan yang lebih rinci serta pengawasan yang lebih ketat dari pemerintah. Semakin tinggi tingkat budaya hukum pegawai pelayanan publik, maka akan menjamin hak perlindungan hukum warga negara sehingga negara yang sejahtera dapat terwujud. Penelitian ini menggunakan metode penelitian normatif.

Recommendations of The Ombudsman’s Dilemma: Between Law Enforcement Officials and Protection of Credibility

2018 ◽  
Vol 2 ◽  
pp. 1-12
Author(s):  
Dyah Adriantini Sintha Dewi
Keyword(s):  
Law Enforcement ◽  
Public Service ◽  
Public Services ◽  
Point Of View ◽  
Law Enforcement Officials ◽  
Muslim Majority ◽  
The Republic ◽  
The Government ◽  
The One ◽  
Oversight Body

The Ombudsman as an external oversight body for official performance, in Fikih Siyasah (constitutionality in Islam) is included in the supervision stipulated in legislation (al-musahabah al-qomariyah). Supervision is done so that public service delivery to the community is in accordance with the rights of the community. This is done because in carrying out its duties, officials are very likely to conduct mal administration, which is bad public services that cause harm to the community. The Ombudsman is an institution authorized to resolve the mal administration issue, in which one of its products is by issuing a recommendation. Although Law No. 37 of 2018 on the Ombudsman of the Republic of Indonesia states that the recommendation is mandatory, theombudsman's recommendations have not been implemented. This is due to differences in point of view, ie on the one hand in the context of law enforcement, but on the other hand the implementation of the recommendation is considered as a means of opening the disgrace of officials. Recommendations are the last alternative of Ombudsman's efforts to resolve the mal administration case, given that a win-win solution is the goal, then mediation becomes the main effort. This is in accordance with the condition of the Muslim majority of Indonesian nation and prioritizes deliberation in resolving dispute. Therefore, it is necessary to educate the community and officials related to the implementation of the Ombudsman's recommendations in order to provide good public services for the community, which is the obligation of the government.

scholarly journals Fostering public accountability in South Africa: A reflection on challenges and successes

2016 ◽  
Vol 12 (1) ◽  
Author(s):  
Pandelani H. Munzhedzi
Keyword(s):  
South Africa ◽  
Public Service ◽  
Service Provision ◽  
Public Services ◽  
Public Accountability ◽  
The Public ◽  
Current State ◽  
Public Service Provision ◽  
The Republic ◽  
The Government

Accountability and oversight are constitutional requirements in all the spheres of government in the Republic of South Africa and their foundation is in the Constitution of the Republic of South Africa of 1996. All spheres of government are charged with the constitutional mandate of providing public services. The level of responsibility and public services provision also goes with the level of capacity of a particular sphere. However, most of the direct and visible services that the public receives are at the local sphere of government. As such, enormous resources are channelled towards this sphere of government so that the said public services could be provided. It is imperative that the three spheres of government account for the huge expenditures during the public service provision processes. The parliaments of national and provincial governments exercise oversight and accountability over their executives and administrations through the Public Accounts Committees, while the local sphere of government relies on the Municipal Public Accounts Committees. This article is theoretical in nature, and it seeks to explore the current state of public accountability in South Africa and to evaluate possible measures so as to enhance public accountability. The article argues that the current public accountability mechanisms are not efficient and effective. It is recommended that these mechanisms ought to be enhanced by inter alia capacitating the legislative bodies at national, provincial and local spheres of the government.

scholarly journals Maladministration in the Public Service: Should Government Officials be Responsible for their Decisions?

2021 ◽  
Vol 1 (1) ◽  
pp. 71
Author(s):  
Maulida Zulia Irmajayanti ◽  
Totok Sudaryanto ◽  
Antikowati Antikowati
Keyword(s):  
Public Service ◽  
Public Services ◽  
Legal Certainty ◽  
Government Officials ◽  
The Public ◽  
State Obligations ◽  
Normative Basis ◽  
The Republic ◽  
The Government ◽  
The Welfare State

The concept of the welfare state upholds the existence of the legal system under the premise of legal certainty and the protection of basic human rights. Paragraph IV of the 1945 Constitution of the Republic of Indonesia emphasizes the existence of “state obligations” and “the government duty” to protect and serve all public interest. The normative basis of the Constitution was translated as the national principle to embody the public services. The Public Service Law Number 25 of 2009 is a formulation of legal certainty. However, the main problem that occurs in the public services is maladministration in bureaucracy. It is important to build interpretations of the authority attached to the bureaucratic system or on subjects who become government officials. By analyzing the Constitution, this article states that the government official dimensions must be considered as an interrelated issue, so that the articulate practice must be seen as inherent social conditions. Keywords: Responsibility, Government Officials, Maladministration.

scholarly journals Sanksi Pidana Penyalahgunaan Pengangkutan Bahan Bakar Bersubsidi

2020 ◽  
Vol 1 (2) ◽  
pp. 281-285
Author(s):  
I Dewa Gede Sastra Buwana ◽  
I Wayan Rideng ◽  
I Ketut Sukadana
Keyword(s):  
Oil And Gas ◽  
Legal Protection ◽  
The State ◽  
Point Of View ◽  
District Court ◽  
Criminal Sanctions ◽  
Legal Literature ◽  
Legal Sanctions ◽  
The Republic ◽  
The Government

Oil and gas is a natural resource controlled by the state and is a source of vital commodities that play an important role in every human activity. The misuse of the transportation and trade of fuel subsidized by the government by certain individuals can take away the rights of the less fortunate and result in losses to the state. This research explains how to arrange the transportation or commercialization of subsidized fuel and to find out the criminal sanctions for the perpetrators of misuse of subsidized fuel. The research method used is Normative Law research. The statutory approach to the problem is to analyze from the point of view of statutory regulations and relevant theories. Sources of legal materials in this study are primary and secondary legal materials. The technique of collecting legal materials is obtained from legal literature materials by collecting, reading and recording legal materials related to the crime of misuse of subsidized fuels. The results of this study are first, the regulation of legal protection and supervision has been regulated in accordance with the provisions of Article 46 of Law No. 22 of 2001 on Oil and Gas. Second, legal sanctions against perpetrators of misuse of subsidized fuel: case at the Gianyar District Court (PN) case number 153 / Pid.Sus / 2017 / PN. Gin is cumulative in nature, as regulated in Article 55 of the Republic of Indonesia Law No. 22 of 2001, namely given a verdict in the form of a prison sentence of 10 (ten) months and a fine of 2 million rupiahs provided that if the fine is not paid, it is replaced by imprisonment for 2 (two) month

scholarly journals OMBUDSMAN: STUDI PERBANDINGAN HUKUM ANTARA INDONESIA DENGAN DENMARK

2020 ◽  
Vol 16 (1) ◽  
pp. 1-12
Author(s):  
Sultoni Fikri ◽  
Syofyan Hadi
Keyword(s):  
Analytical Method ◽  
Public Services ◽  
Good Governance ◽  
Legal Protection ◽  
State Institution ◽  
Comparison Method ◽  
The State ◽  
State System ◽  
State Institutions ◽  
The Republic

The Ombudsman as a state institution has the duty to oversee the administration of the state, particularly in public services in order to realize good governance. Therefore the institution is demanded to be independent and impartial to other state institutions. In addition, the presence of the Ombudsman becomes a manifestation of legal protection for the community in the event of maladmnistration conducted by the apparatus/state officials in using their authority. The birth of the Ombudsman is inseparable from history in Scandinavian countries, including in Denmark. The Danish Ombudsman, known as the Folketingets Ombudsmand, has become one of the most important institutions in the state system there. While in Indonesia, its position has received less attention. This difference makes the writer interested to compare it. The approach used in this paper uses a micro-type body of norm approach, which is a legal comparison that uses the Act as the basis for comparison, which is used is Act Number 37 of 2008 concerning the Ombudsman of the Republic of Indonesia compared to the Danish Ombudsman Act. Whereas the legal comparison method uses analytical method. The result of this research is to reconstruct the law in Law Number 37 Year 2008 concerning the Ombudsman of the Republic of Indonesia by adopting from what is in the Danish Ombudsman Act. the hope is that the existence of ORI is so respected and recommendations from ORI are not merely morally binding but are legally binding.Ombudsman sebagai lembaga negara yang memiliki tugas untuk mengawasi dari penyelenggaraan negara, khususnya pada pelayanan publik agar terwujudnya good governence. Oleh karena itu lembaga tersebut dituntut untuk bersifat independen dan tidak memihak kepada lembaga negara lainnya. Selain itu hadirnya Ombudsman menjadi suatu perwujudan perlindungan hukum bagi masyarakat apabila terjadi maladmnistrasi yang dilakukan oleh aparatur/pejabat negara dalam menggunakan kewenangannya. Lahirnya Ombudsman tidak lepas dari sejarah di negara Skandinavia, termasuk di Denmark. Kedudukan Ombudsman Denmark atau dikenal sebagai Folketingets Ombudsmand, lembaga tersebut menjadi salah satu lembaga penting dalam sistem ketatanegaraan disana. Sedangkan di Indonesia keududukannya kurang mendapat perhatian. Perbedaan inilah yang membuat penulis tertarik untuk membandingkannya. Pendekatan yang digunakan dalam penulisan ini menggunakan pendekatan mikro jenis bodies of norm, yaitu perbandingan hukum yang menggunakan Undang-Undang sebagai dasar untuk melakukan perbandingan, yang dipakai adalah Undang-Undang Nomor 37 Tahun 2008 tentang Ombudsman Republik Indonesia dibandingkan dengan The Ombudsman Act Denmark. Sedangkan untuk metode perbandingan hukum menggunakan analytical method. Hasil dari penelitian ini adalah untuk dilakukan rekonstruksi hukum pada Undang-Undang Nomor 37 Tahun 2008 tentang Ombudsman Republik Indonesia dengan mengadopsi dari apa yang ada di The Ombudsman Act Denmark. harapannya adalah eksistensi ORI begitu disegani dan rekomendasi dari ORI tidak sekadar mengikat secara moral melainkan mengikat secara hukum.

scholarly journals Penerapan E-Voting Dalam Sistem Pemilihan Umum Sebagai Optimalisasi Pelayanan Publik Di Era Revolusi Industri 4.0

2020 ◽  
Vol 7 (2) ◽  
Author(s):  
Imas Novita Juaningsih ◽  
Muhammad Saef El-Islam ◽  
Adit Nurrafi
Keyword(s):  
Public Service ◽  
Human Error ◽  
Public Services ◽  
Industrial Revolution ◽  
Fundamental Principle ◽  
The State ◽  
General Election ◽  
Comparative Approach ◽  
Conceptual Approach ◽  
The Government

Public services as the basic needs of the community in the form of service activities facilitated by the state are considered not optimal and effective. One of the implementations of public services, especially in terms of the implementation of democracy is in the holding of elections through conventional mechanisms facilitated by the state through the General Election Commission. There are several problems in its implementation such as high levels of fraud, human error, and budget. Based on these problems, it has implications for the damage to the principle of election and the decline in the level of community satisfaction with the implementation of elections. Considering that Indonesia has entered the era of revolution 4.0, public service reform is needed in order to effectively establish election principles. The purpose of this paper is to find out the mechanism and problem of organizing elections as one form of public service in Indonesia. The theoretical foundation that we use is good and clean governance which is a fundamental principle in the administration of public and election services. Thus, the writer uses the juridical normative research method, through a case approach, comparative approach and conceptual approach. Therefore, the authors initiated the concept of e-voting in elections as an effective and efficient solution in rebuilding people's trust in the government in terms of public services. So, based on this research it can be concluded that currently public services in the holding of elections are considered not able to run well, causing the level of public satisfaction with the holding of elections to decline. keywords: Public Service, General Election, Industrial Revolution 4.0, e-votingAbstrakPelayanan publik sebagai kebutuhan dasar masyarakat berupa kegiatan pelayanan yang di fasilitasi oleh negara dinilai belum optimal dan efektif. Salah satu implementasi pelayanan publik terutama dalam hal pelaksanaan demokrasi yaitu dalam penyelenggaraan pemilu melalui mekanisme konvensional yang difasilitasi negara melalui Komisi Pemilihan Umum. Terdapat beberapa problematika dalam penyelenggaraannya seperti tingginya tingkat kecurangan, human error, dan pendanaan yang tinggi. Berdasarkan permasalahan tersebut berimplikasi kepada pencederaan asas pemilu dan turunnya tingkat kepuasan masyarakat terhadap pelaksanaan pemilu. Mengingat Indonesia telah memasuki era revolusi 4.0 diperlukan reformasi pelayanan publik agar terciptanya asas-asas pemilu secara efektif. Tujuan dari penulisan ini adalah untuk mengetahui mekanisme dan problematika penyelenggaraan pemilu sebagai salah satu bentuk pelayanan publik di Indonesia. Landasan teori yang penulis gunakan yaitu good and clean governance yang merupakan asas fundamental dalam penyelenggaraan pelayanan publik maupun pemilu. Dengan demikian penulis memakai metode penelitian normative yuridis, melalui pendekatan kasus (case approach), pendekatan komparasi (comparation approach) dan pendekatan konsep (conceptual approach). Oleh karena itu penulis menggagas konsep e-voting dalam pemilu sebagai solusi yang efektif dan efisien dalam membangun kembali kepercayaan masyarakat kepada pemerintah dalam hal pelayanan publik. Maka berdasarkan penelitian ini dapat disimpulkan bahwa dewasa ini pelayanan publik dalam penyelenggaraan pemilu dinilai belum mampu berjalan dengan baik, sehingga menyebabkan tingkat kepuasan masyarakat terhadap penyelenggaraan pemilu menurun. Sehingga penulis merekomendasikan untuk merubah penyelenggaraan pemilu secara konvensional menjadi e-voting dan merevisi Undang-undang Nomor 7 Tahun 2017 tentang Pemilihan Umum.Kata Kunci: Pelayanan Publik, Pemilu, Revolusi Industri 4.0, e-voting 

scholarly journals Implementation of E-Government as a Public Service Innovation in Indonesia

2021 ◽  
Vol 8 (1) ◽  
pp. 72-79
Author(s):  
Ida Farida ◽  
Annisa Lestari
Keyword(s):  
Public Service ◽  
Public Services ◽  
Service Innovation ◽  
Public Access ◽  
Access To Information ◽  
Data Systems ◽  
Use Of Technology ◽  
Information And Communication ◽  
The Republic ◽  
The Government

E-Government implementation is the use of technology, information, and communication to realize more efficient and effective government practices in the process of implementing public services in order to facilitate public access to information and create principles of accountability, transparency and good public participation in the Indonesian government. This study aims to explain the implementation of E-Government in Indonesia which encourages the development of information and data systems and is adapted to existing bureaucratic processes. The method used in this research is qualitative research methods. The results showed that public service innovation organized by the government of the Republic of Indonesia was able to create relationships between elements in a country online, not inline, so that efficiency and speed in public services was not only a symbol but a reality.

scholarly journals URGENSI АJUDIKАSI KHUSUS OMBUDSMАN REPUBLIK INDONESIА DАLАM PENYELESАIАN SENGKETА PELАYАNАN PUBLIK

2020 ◽  
Vol 5 (1) ◽  
pp. 103-118
Author(s):  
Intan Meitasari ◽  
Shinta Hadiyantina ◽  
Indah Dwi Qurbani
Keyword(s):  
Public Service ◽  
Public Services ◽  
Service Providers ◽  
Good Faith ◽  
The Public ◽  
The Republic ◽  
The Government ◽  
The Many ◽  
And Function

ABSTRAKPemerintah pada hakekatnya menyelenggarakan fungsi pelayanan publik kepada masyarakat. Karena itu pemerintah berkewajiban dan bertanggungjawab untuk memberikan pelayanan publik yang baik dan professional, namun pelayanan publik yang diberikan oleh penyelenggara pelayanan publik di rasa masih belum maksimal, hal ini di tandai dengan masih banyaknya praktik-praktik Maladministrasi dan pengaduan dari masyarakat. Ombudsman Republik Indonesia yang dibentuk dan disahkan dalam Undang-Undang Nomor 37 Tahun 2008 Tentang Ombudsman Republik Indonesia, yang memiliki tugas dan fungsi untuk mengawal proses pelayanan publik yang efisien, efektif, dan terlepas dari kolusi, korupsi, dan nepotisme (KKN). Selain itu Ombudsman juga memiliki wewenang dalam menyelesaikan sengketa pelayanan publik dengan cara mediasi, konsiliasi dan ajudikasi khusus atau ganti rugi yang dapat di putus oleh Ombudsman. Kenyataannya Ombudsman hanya mampu memberikan rekomendasi kepada terlapor, untuk tindakan selanjutnya tergantung dari itikad baik terlapor, karna rekomendasi yang di berikan oleh Ombudsman tidak bersifat mengikat. Selain itu terdapat ketidak relevasian antara Undang-Undang Pelayanan Publik dan Undang-Undang Ombudsman sehingga perlu adanya pembaharuan dalam kedua Undang-Undang tersebut, dan perlu di atur lebih lanjut terkait Peraturan Presiden Tentang mekanisme dan tata cara pembayaran ganti rugi ajudikasi khusus.Kata kunci: ajudikasi khusus; ombudsman; pelayanan publik; urgensi. ABSTRACTThe government is essentially carrying out the function of public services to the community. Therefore the government is obliged and responsible to provide good and professional public services. However, the public services provided by the public service providers are felt still not optimal, this is marked by the many practices of maladministration and complaints from the community. The Ombudsman of the Republic Indonesia which was formed and approved in UUD (Indonesian constitution) Number 37 of 2008 concerning of the Ombudsman of the Republic Indonesia, which has the duty and function to oversee the process of public services that is efficient, effective, and free from collusion, corruption and nepotism. In addition, the Ombudsman also has the authority to resolve public service disputes by means of mediation, conciliation and special adjudication or compensation that can be decided by the Ombudsman. In reality the Ombudsman is only able to provide recommendations to the reported, for further action depends on the reported good faith, because the recommendations given by the Ombudsman are not binding. In addition, there is an irrelevance between the Public Service Act and the Ombudsman Law, so there is a need for reforms in both of these Laws, and it needs a renewal to the both of the Act, and also needs to be regulated further related to the Presidential Regulation concerning the mechanism and procedures for paying special adjudication compensation.Keywords: ombudsman; public services; special adjudication; urgency.

scholarly journals The Legal Strength of the Ombudsman Recommendation of the Republic of Indonesia in the Effort of Realizing Good Governance

2021 ◽  
Vol 04 (05) ◽  
Author(s):  
Dodik Setiawan Aji ◽  
◽  
Irma Cahyaningtyas
Keyword(s):  
Public Service ◽  
Research Method ◽  
Public Services ◽  
Good Governance ◽  
State Institution ◽  
Literature Study ◽  
State Administrators ◽  
The Republic ◽  
The Government ◽  
Administrative Sanctions

This study aims to discuss issues regarding what is the role and authority of the Ombudsman of the Republic of Indonesia ? What is the process for examining complaints at the Ombudsman of the Republic of Indonesia ? How is the strength of the Ombudsman Recommendation of the Republic of Indonesia in the effort to realize good governance ? The research method used in this research is normative juridical , using secondary legal data obtained through literature study. The results showed that The Ombudsman is a state institution that has the authority to supervise the implementation of public services externally, both those organized by state administrators and the government. The adjudication process by the Ombudsman in resolving public service disputes is only one of several possibilities for resolving public service disputes. The imposition of administrative sanctions for those who ignore the Ombudsman Recommendation shows that basically the Ombudsman is an institution that can actually carry out its function as a supervisory agency.

scholarly journals KUALITAS PELAYANAN PUBLIK

2016 ◽  
Vol 2 (1) ◽  
Author(s):  
Harius Eko Saputro
Keyword(s):  
Public Service ◽  
Public Services ◽  
Services Quality ◽  
The State ◽  
Main Task ◽  
Government Officials ◽  
The Public ◽  
Public Servant ◽  
State Apparatus ◽  
The Government

Service is the main task of the state apparatus. The scope of services and public services covered broad aspects of community life. This task has been clearly outlined in the preamble of the 1945 Constitution that is in the fourth paragraph. In practice, public services in Indonesia have not been going well. The provision of public services by government officials to the public is actually an implication of the state apparatus functions as a public servant. Therefore, the position of the government apparatus in public services is very strategic because it will determine the extent to which the government is able to provide the best possible service to the community, which thus will determine the extent to which the state has to perform its role properly in accordance with the purpose of founding. The indicator of public services quality are punctuality, ease of filing, the accuracy of error-free services, and service charges. It is highly influenced by the organizational structure, the ability of the apparatus and service systems. Keywords: Public, Service, Quality

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