scholarly journals Analysis of public service performance through strengthening employee motivation in the organization and society sub-sector in the national and political unity agency of Maluku Province

2021 ◽  
Vol 5 (3) ◽  
pp. 203-213
Author(s):  
Petronela Sahetapy
Keyword(s):  
Public Service ◽  
Public Services ◽  
Strong Relationship ◽  
Employee Motivation ◽  
Service Performance ◽  
National Unity ◽  
Political Unity ◽  
Sociometric Choice ◽  
Status Index

Analysis of Public Service Performance through Strengthening Motivation of Employees of the Organization and Society Sub-Sector at the National Unity and Political Agency of Maluku Province is the core of this project. With a sample of 30 people and the technique of percentage analysis and conversion through the sociometric choice status index (ISP) in determining improvement priorities by paying attention to the relationship between strengthening employee motivation and public service performance. Strengthening employee motivation has a "strong" relationship and contribution to the performance of public services in percentage and sociometry based on the preferred status index (ISP. 0.740) or 74% with other intervention factors 26%. There is a follow-up to strengthening employee motivation and public service performance in the form of normalization of improvement, which is realized through a sociogram as the final result. The findings of this study prioritize the normalization of strengthening employee motivation and public service performance as a follow-up process that tends to lead to maximization and has implications for the development and progress of public services in the organizational and community subsectors.

Strategic Knowledge Sharing for Improved Public Service Delivery

2003 ◽  
pp. 187-211 ◽  
Author(s):  
Gillian Wright ◽  
Andrew Taylor
Keyword(s):  
Knowledge Sharing ◽  
Public Service ◽  
Public Services ◽  
Participant Observation ◽  
Document Analysis ◽  
Service Performance ◽  
Economic Sector ◽  
Potential Barriers ◽  
Innovative Culture ◽  
Published Research

This chapter considers inter-organizational knowledge sharing in the delivery of public services. While public services represent a significant economic sector in most countries, there is little published research of its implementation of knowledge sharing to improve service performance. The chapter highlights potential barriers to effective knowledge sharing in public service partnerships and introduces a second-order regression model to guide managers in their development of an effective knowledge sharing environment. Based on research incorporating participant observation, document analysis, 30 interviews and a survey (n=132), the chapter identifies six antecedent factors to effective knowledge sharing, the most significant of which is an innovative culture.

The Dynamics of Failing Service Delivery in Nigeria and Ghana

2016 ◽  
Vol 1 (1) ◽  
Author(s):  
Mary S Mangai
Keyword(s):  
Service Delivery ◽  
Public Service ◽  
Public Services ◽  
Strong Relationship ◽  
Government Performance ◽  
Public Service Delivery ◽  
Sub Saharan ◽  
Donor Agencies ◽  
Made In

This article compares the quality of service delivery in Nigeria and Ghana in the areas of healthcare, food provision and access to clean water and sanitation. Its first finding is that public service delivery in the two countries has been perceived as inadequate and deteriorating for over a decade. Therefore, this paper concludes that Nigeria and Ghana are lagging behind in the provision of basic public services for their citizens and need to re-orient their service delivery. Governments in sub-Saharan countries are working with donor agencies at the forefront of combating poverty through a number of interventions to improve the delivery of public services. Notwithstanding these good intentions, few results have been achieved so far, especially considering the massive investment made in attempts to reduce poverty in this region. The outcomes of this research suggest a strong relationship between household satisfaction and problems experienced in service delivery in these areas. They also show that satisfaction with public service delivery involves more than government performance. Political, geographical and demographic factors are also important predictors.

scholarly journals KONSEP REFORMASI BIROKRASI PELAYANAN PUBLIK DALAM PERSPEKTIF HUKUM KEPEGAWAIAN

2018 ◽  
Vol 3 (1) ◽  
pp. 30-49
Author(s):  
Adrie Adrie
Keyword(s):  
Public Service ◽  
Public Services ◽  
Good Governance ◽  
Secondary Data ◽  
Scientific Paper ◽  
Literature Study ◽  
National Unity ◽  
Good Government ◽  
Public Bureaucracy ◽  
Study Techniques

To get a good government, bureaucratic reform is something that must be done from the beginning. Bureaucracy as a component of government must be returned to the functions, duties, and principles of public service. To develop public services that characterize good governance practice there are certainly many aspects that need to be addressed in the public bureaucracy. Writing of this scientific paper aims to know the concept of public service bureaucracy reform in the perspective of personnel law and to know the thinking of bureaucracy that can encourage good governance. Writing of this scientific paper using approach method that is normative juridical by way of researching library material which is secondary data and also referred [as] with research of library law. For data collection on the writing of this scientific paper, the author uses literature study techniques by reviewing data in the form of library materials by reading and studying literature books and legislation related to the issues discussed author. The conclusions of the writing of this scientific paper include: (1) The establishment of Regulation Number 5 of 2014 on the Civil State Apparatus enacted on January 15, 2014 which has brought new hope to accelerate the creation of a professional civil servants (ASN), free from political intervention, clean from corrupt practices, collusion and nepotism, able to provide public services for the community and able to perform the role as a glue of unity and national unity in order to achieve national goals; (2) Bureaucracy reform becomes an important part in realizing good governance. Bureaucracy reform is directed at efforts to prevent and accelerate the eradication of corruption in a sustainable manner, in creating good governance, clean governance, and free of KKN.

scholarly journals The impact of Human Capital on the Public Services Performance

2019 ◽  
Vol 8 (4) ◽  
pp. 2877-2881
Keyword(s):  
Human Capital ◽  
Organizational Performance ◽  
Public Service ◽  
Public Services ◽  
Service Performance ◽  
Main Element ◽  
Systematic Random Sampling ◽  
The Public ◽  
And Performance ◽  
The Impact

The goal of the study is to check the impact of human capital on the performance of public services in Bahrain. Through the literature reviewing showed that human capital is considered to be one main element which helps to the enhancing and improvement organizational performance especially public service performance. The lack of enough previous studies in the area of human capital and performance of public services in the public sector was the motivated to conduct this study. The number of questionnaires that distributed to citizens of Bahrain was 640 via systematic random sampling in the four governorates of Bahrain: Capital, Muharraq, Northern and Southern and 384 questionnaires were returned, with 368 responses found usable. The results of the study revealed that human capital has a significant and positive relation on the performance of public services.

scholarly journals Analysis of Community Satisfaction Index About Public Services in Regol Village, Garut District, Garut Regency City

2019 ◽  
Vol 2 (2) ◽  
pp. 80-88
Author(s):  
Ikeu Kania
Keyword(s):  
Public Service ◽  
Conversion Rate ◽  
Public Services ◽  
Service Performance ◽  
Community Satisfaction ◽  
Satisfaction Index ◽  
Descriptive Research ◽  
Quantitative Descriptive ◽  
Index Value ◽  
Sampling Approach

The purpose of this study is to ascertain the availability of public services in Regol Village, Garut District, Garut Regency, as assessed by community satisfaction using the Community Index. This is a quantitative descriptive research in the sense that it analyzes the community satisfaction index and presents the facts in the form of numbers. The sampling approach employed is non-probability sampling with an element of chance. The Community Index (IKM) for Regol Village services was found to be 2.87, with a conversion rate of 71.83. Thus, public service performance falls within the area of high service quality. The certainty of service costs is the highest index, with an IKM value of 77.75, and is at a satisfactory level. Meanwhile, the indication with the lowest index value is the unpredictable speed of service and service schedule, with IKM values of 61.00 and 62.50 being less than satisfactory.

scholarly journals Political decentralization and local public services performance in Indonesia

2012 ◽  
Vol 2 (3) ◽  
pp. 55 ◽  
Author(s):  
Sujarwoto Sujarwoto
Keyword(s):  
Local Government ◽  
Political Participation ◽  
Public Service ◽  
Political Institutions ◽  
Local Governments ◽  
Public Services ◽  
Service Performance ◽  
Local Public Services ◽  
Political Decentralization ◽  
Local Political Institutions

This study contributes to the existing decentralization literature by examining the association between political decentralization and local public service performance in the context of decentralization reform in Indonesia. The hypothesis is that improve local public service performance within political decentralization is associated with effective local political institutions and accountable local government. The hypothesis is tested using Indonesian Governance Decentralization Survey 2006 which consists of 8,320 households living in 120 local governments. Local government public service performance is measured by perceived improvement of three basic public services: basic education, health and general administration services. Multilevel analyses are applied to account for the nested structure of perceived public service performance within decentralized local government. The results show that effective local political institutions, better informed citizen and transparency, citizen political participation via community programs, and the presence of social group in community are significant for improving local public service performance. These results reveal after we control the model with household and local government socio-demographic determinants. The empirical findings suggest that improved local public services performance requires well functioning local political institutions, better informed citizens and transparent local government, and effective channels for political participation. 

scholarly journals The Application of Digital Leadership of Subdistrict Head on Public Service Performance with the Delegation of Regent/Mayor Authorities as the Moderating Variable

2020 ◽  
Vol 4 (2) ◽  
pp. 154
Author(s):  
Dwi Mardiana
Keyword(s):  
Digital Media ◽  
Leadership Style ◽  
Public Service ◽  
Human Development Index ◽  
Public Services ◽  
Health Sector ◽  
Service Performance ◽  
Service Employees ◽  
Face To Face ◽  
Delegation Of Authority

The   low   Human   Development   Index   (HDI)   for   the   protected   areas   is   a  government-focused development  priority,  especially  in  the  health  sector.   Attempts  should  be  made  to  enhance  the  efficiency  of regional public services related to efforts to break the chain of Covid-19. Subdistrict heads have also contributed  greatly  to  the  optimization  of  task  assignments  to  the  apparatus.  An  appeal  to  implement  social  distancing becomes an obstacle for the subdistrict head for there is no face-to-face meeting with the assigned apparatus. The  subdistrict  heads  are  required  to  be  able  to  adapt  to  the  situation.  Thus,  the  subdistrict  heads  must  use digital  media  in  carrying  out  their  duties.  The  leadership  style  that  influences  service  performance  and  is appropriate to be implemented in this phenomenon is digital leadership. Meanwhile,  the  delegation  of authority   is  a  variable  that  might  strengthen  the  influence  of leadership on the performance of public services.  This study  aims  to  investigate  the  effect  of  the  subdistrict  head’s  digital  leadership  on  the  performance  of  public service employees in the subdistricts  of  Pendalungan  with  the  delegation  of  regent/mayor  authority  as  a moderating variable.

scholarly journals PENINGKATAN KINERJA KUALITAS PELAYANAN PUBLIK DAN INDEKS KEPUASAN MASYARAKAT PADA DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN KUDUS

2020 ◽  
Author(s):  
Teguh Riyanto
Keyword(s):  
Service Quality ◽  
Public Service ◽  
Public Services ◽  
Service Providers ◽  
Service Performance ◽  
Community Satisfaction ◽  
Government Regulations ◽  
Satisfaction Index ◽  
Service Standards ◽  
Cartesian Diagram

Abstrak : Undang-Undang Nomor 25 Tahun 2009 tentang pelayanan publik maka seluruh penyelenggara pelayanan publik diwajibkan untuk menyusun standar pelayanan. Berdasarkan peraturan pemerintah yang berlaku, standar pelayanan menjadi tolak ukur yang dipergunakan sebagai pedoman penyelenggara pelayanan dan acuan penilaian kualitas pelayanan. Tujuan penelitian ini adalah untuk meningkatkan kinerja kulaitas pelayanan publik dan indeks kepuasan masyarakat pada Dinas Kependudukan dan Pencatatan Sipil Kabupaten Kudus. Ruang lingkup pelayanan publik dan kepuasan masyarakat meliputi 1) Persyaratan, 2) Sistem, mekanisme dan prosedur, 3) Waktu pelayanan, 4) Biaya/Tarif, 5) Produk spesifikasi jenis Pelayanan, 6) Kompetensi Pelaksana, 7) Perilaku Pelaksana, 8) Penanganan Aduan, Saran dan Masukan, 9) Sarana dan Prasaranan. Hasil penelitian dari sembilan ruang lingkup untuk mengukur kinerja kualitas pelayanan publik dan kepuasan masyarakat atas pelayanan publik pada Dinas Kependudukan dan Pencatatan Sipil Kabupaten Kudus memperoleh indeks kepuasan masyarakat 3,36 dan nilai kinerja pelayanan publik 83,88 dengan predikat Mutu Pelayanan A (Sangat Baik/Sangat Memuaskan). Dengan kualitas pelayanan publik yang sangat baik akan mempengaruhi indeks kepuasan masyarakat yang sangat memuaskan. Selian itu pada diagram kartesius juga diketuhui faktor yang perlu ditingkatkan dan dipertahankan kinerja pelayanan publik. Kata kunci : kinerja, pelayanan publik, indeks kepuasan masyarakat.Summary : Law Number 25 of 2009 concerning public services, all public service providers are required to develop service standards. Based on applicable government regulations, service standards become a benchmark used as a guide for service providers and a reference for assessing service quality. The purpose of this study is to improve the performance of public service quality and community satisfaction index at the Population and Civil Registry Office of Kudus Regency. The scope of public services and community satisfaction includes 1) Requirements, 2) Systems, mechanisms and procedures, 3) Service time, 4) Costs / Tariffs, 5) Product type specifications, 6) Implementing Competencies, 7) Implementing Behavior, 8) Handling Complaints, Suggestions and Feedback, 9) Facilities and Market. The results of the nine scopes of research to measure the performance of public service quality and public satisfaction with public services at the Population and Civil Registry Office of Kudus Regency obtained a community satisfaction index of 3.36 and the value of public service performance of 83.88 with the title of Service Quality A (Very Good / Very satisfy). With a very good quality public service will affect the community satisfaction index which is very satisfying. In addition, the Cartesian diagram also addresses factors that need to be improved and maintained the performance of public services.Keywords : performance, public services, community satisfaction index.

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