scholarly journals SATISFACTION ON DELIVERY CARE SERVICES AMONG RURAL WOMEN IN SARAWAK, MALAYSIA: A CROSS-SECTIONAL COMMUNITY-BASED STUDY

2020 ◽  
Vol 15 (2) ◽  
pp. 201
Author(s):  
Md Mizanur Rahman ◽  
Deburra Peak Ngadan ◽  
Mohd Taha Arif
Keyword(s):  
Rural Women ◽  
Health Care Professionals ◽  
Multinomial Logistic Regression ◽  
Short Form ◽  
P Value ◽  
Delivery Care ◽  
Cross Sectional ◽  
Care Services ◽  
Level Of Satisfaction

The improvement of quality in maternity care services is an effective strategy to reduce maternal mortality. The utilisation of the maternity services and its satisfaction indirectly measure the quality of services. This study aimed to assess the level of satisfaction with delivery care and also to identify the factors influencing the satisfaction among women on the quality of delivery care services in Sarawak. A cross-sectional study was conducted in the three main zones of Sarawak, Malaysia. A total of 1236 completed data were analysed. Data was collected using the validated Patient Satisfaction Questionnaire (PSQ-18, Short Form) by face to face interview. Data entry and analysis was done by SPSS version 22.0 software. A p-value of less than 0.05 was considered statistically significant. A multinomial logistic regression analysis revealed that Bidayuh ethnics were 28.6% less likely to have good satisfaction with delivery care than the other ethnic groups. The respondents were 1.806 times more likely to have the average satisfaction and 1.972 times more likely to have good satisfaction on delivery care if a doctor attended the latter. Similarly, the respondents were 2.29 times highly satisfied if the out of pocket expenses were less than MYR 91.50 (US $ 21.73)  compared to 2.10 times in average satisfaction. Overall, the women were satisfied with the delivery care services. However, assessment of satisfaction with the services provided from the different level of health care professionals needs to be explored to gain a deeper understanding of maternal care.Keywords:  Delivery Care, Level of satisfaction, Maternal Health Services, Sarawak.

scholarly journals Analysis of the Effect of Service Quality on the Level of Satisfaction, Trust and Interest in Revisiting Outpatients at the Hospital dr. Soepraoen Malang

2019 ◽  
Vol 1 (1) ◽  
Author(s):  
Anang Junaidi ◽  
Sandu Siyoto ◽  
Nurwijayanti Nurwijayanti
Keyword(s):  
Service Quality ◽  
Research Design ◽  
Descriptive Analysis ◽  
Joint Effect ◽  
P Value ◽  
Hospital Services ◽  
Cross Sectional ◽  
Level Of Satisfaction ◽  
Number Of Visits

The hospital as a health service institution is required to provide a complete service and always maintain the quality of its services. Data on the number of visits of patients in the outpatient poly hospital Dr. Soepraoen Malang in the period of 2016-2017 and in 2018 the number of visits has still not increased and there are still complaints from outpatients on the quality of services provided. This shows that the service has not been optimal. The consumer interest in using the services of the same service provider is strongly influenced by the experience of satisfaction with the services provided previously. Patient satisfaction with hospital services will have an impact on repeat visits and trust in the hospital. The purpose of this study was to analyze the effect of service quality on the level of satisfaction, trust and interest in revisiting outpatients in Dr Soepraoen Hospital Malang. The research design used is quantitative by using analytic surveys. The research design uses Cross Sectional with Accidental Sampling method with a sample of 100 respondents. Data collection using closed questionnaires and interviews. The data analysis used is descriptive analysis, and path analysis. The results showed that the Service Quality variable had a significant effect on the Satisfaction variable; Service Quality variables have a significant effect on the Trust variable; Service Quality variables have a significant effect on the Interest of Revisiting and there is also a joint effect of the variable Quality of Service, Satisfaction, Trust has a significant effect on the Interest in Revisiting Outpatient Hospital Dr. Soepraoen Malang with p-value <0.05. Based on the research, it is necessary to do further research qualitatively about unsatisfactory hospital services.

scholarly journals Quality of Life of Ostomy Patients Attending BP Koirala Memorial Cancer Hospital Chitwan

2018 ◽  
Vol 4 (Supplement 2) ◽  
pp. 110s-110s
Author(s):  
R.S. Mehta ◽  
C.K. Garbuja
Keyword(s):  
Quality Of Life ◽  
Positive Impact ◽  
Sampling Technique ◽  
Cross Sectional Study ◽  
P Value ◽  
Permanent Colostomy ◽  
Cross Sectional ◽  
Care Services ◽  
Assess Quality

Background: The global scenario shows an increase trend of ostomy surgery. And, quality of life of ostomy patients has become a common concern. Understandings of factors that can have an impact on QoL should be assessed which will provide a guideline for improving QoL of ostomy patients. Aim: The aim of the study are to assess quality of life of ostomy patients and to find out the association between quality of life with selected demographic variables. Methods: A descriptive cross-sectional study was conducted to assess quality of life of ostomy patient. Ninety-four patients were selected by purposive sampling technique. COH-QOL-Ostomy questionnaire tool was used for data collection. Data were collected from descriptive and inferential statistics were used for data analysis. The P value was estimated at 95% confidence interval with 5% permissible error. Results: The study demonstrated that mean age of respondents was 51.10 ± 16.14 years. Permanent colostomy was common. The mean score for overall QoL was 6.50 ± 1.69. The physical domain (7.14 ± 2.32) had the highest score and spiritual (5.87 ± 1.56) had lowest. The major problems related to ostomy bag were leakage (68.90%), followed by itching around the stoma (52.70%), redness (32.40%), burning sensation (16.2%) and rashes (16.2%) respectively. Age, education, residence, occupation, duration of ostomy, reason and kind of ostomy, isolation of self from social gatherings and change in clothing style had significant effects on quality of life ( P < 0.05). Conclusion: The findings revealed that presence of ostomy influences QoL of ostomy patients. Hence, adequate stoma care services, health education and counseling are important for having a positive impact on patients living with ostomy.

scholarly journals HUBUNGAN ANTARA KUALITAS BIDAN DALAM PELAYANAN ANTENATAL CARE TERHADAP PERSEPSI IBU HAMIL

2020 ◽  
Vol 10 (1) ◽  
pp. 36-40
Author(s):  
Citra Hadi Kurniati
Keyword(s):  
Antenatal Care ◽  
Pregnant Women ◽  
P Value ◽  
Chi Square ◽  
Cross Sectional ◽  
Care Services ◽  
Chi Square Test ◽  
Parametric Statistics ◽  
Sectional Analysis

Midwives play an important role in the process of health care, especially antenatal care services (ANC). The quality of midwife services determines the success of the service process. The perception of pregnant women when they come for a pregnancy is related to their availability to return to Antenatal Care examination. This study aims to determine the quality of midwives in ANC services on the perception of pregnant women. This type of research uses observational analytic research, where researchers are directed to explain a situation or situation. The time approach used is cross sectional. Analysis was conducted to test the quality of midwives in providing ANC services to the perception of pregnant women. Analysis of the data in research with ordinal and scale variables is non-parametric statistics. Hypothesis testing using the Chi Square Test. The results showed that there was no relationship between the quality of midwives on perceptions of pregnant women with a p value of valeu> 0.05 with an X × count of 0.325. The conclusion of this study is that there is no relationship between the quality of midwives in providing ANC services to the perception of pregnant women

scholarly journals The Effect of Service Quality and Maternal Satisfaction of Children Under Five on the Behavior of Mothers Visiting “Posyandu”

2021 ◽  
Vol 5 (01) ◽  
pp. 1-5
Author(s):  
Agung Suharto ◽  
Budi Joko Santosa ◽  
K Kasiati
Keyword(s):  
Quality Of Service ◽  
Service Quality ◽  
Small Proportion ◽  
P Value ◽  
Maternal Satisfaction ◽  
Cross Sectional ◽  
Children Under Five ◽  
Under Five ◽  
Level Of Satisfaction

Background: “Posyandu” is a means for the community to obtain basic health services which includes five main “posyandu” activities, including: maternal and child health, family planning, nutrition, immunization and overcoming diarrhea. In terms of quantity, the development of the number of posyandu is very encouraging, because the ratio of posyandu to village is 3.51 “posyandu”. This study aims to determine the effect of service quality and maternal satisfaction of children under five on the behavior of mothers visiting “posyandu”. Methods: The design of this research was cross sectional. Population was 100 and sample was 80 people. Independent variable were the quality of service and satisfaction and dependent variable was the behavior (frequency) of visiting the “posyandu”. Data analysis was done by: descriptive analysis, and logistic regression. Results: The most of respondents said the quality of service was good as many as 56.3% and a small proportion of respondents said the quality of service was sufficient as much as 8.8%. Most of the respondents said that the level of satisfaction was satisfied as much as 55% and a small proportion of respondents said the level of satisfaction was satisfied as much as 6.3%. Most of the h good behavior was 71.3% and a small proportion of: less than 2.5%. Obtained a significant effect of service quality on the behavior of mothers under five visiting “posyandu” (p-value = 0.005) and there was a significant effect of satisfaction with the behavior of mothers under five visiting “posyandu” (p-value = 0.011). Conclusion: the quality of service and satisfaction of mothers under five have an effect on the behavior of mothers visiting “posyandu”. Keywords: quality; satisfaction; behavior; “posyandu”

scholarly journals Level of Satisfaction of Patients With Dental Care Services Provided by Dental Clinic of Shahrekord University

2018 ◽  
Vol 5 (4) ◽  
pp. 123-127
Author(s):  
Behrad Tanbakuchi ◽  
Masoud Amiri ◽  
Sara Valizadeh
Keyword(s):  
Dental Care ◽  
Pediatric Dentistry ◽  
Medical Sciences ◽  
Dental Clinic ◽  
Related Factors ◽  
Cross Sectional ◽  
Care Services ◽  
Level Of Satisfaction ◽  
School Of Dentistry

Background and aims: Level of satisfaction and opinion of patients are important factors that might be considered in assessing the quality of health care services. This study aimed to assess the level of satisfaction of patients who visited dental clinic of School of Dentistry, Shahrekord University of Medical Sciences, Shahrekord, Iran. Methods: This descriptive, analytical, cross-sectional study was conducted in 2015 on 400 randomlyselected patients visiting Endodontics, Periodontics and Implant, Pediatric Dentistry and Operative Dentistry Departments of Dental Clinic of School of Dentistry, Shahrekord University of Medical Sciences. A questionnaire encompassing demographic information and perspectives on dental care, some clinic-related factors, quality of received services, waiting time, and behavior of dental clinicians and personnel was filled out by the patients. Data were analyzed using SPSS version 22.0. Results: Of all the patients, 77% (n=310) reported improvement in their conditions and were completely satisfied with the received services; 12% reported worsening conditions and so they were dissatisfied with the treatments; and 19.5% (n=78) reported no change in their conditions. The highest level of satisfaction was related to quick presence of dental clinicians and their behavior. Patients were mainly dissatisfied with the treatment costs and welfare services. Conclusion: Satisfaction of patients with the services provided by the dental clinic of School of Dentistry, Shahrekord University of Medical Sciences was at an acceptable level. Items causing dissatisfaction in the patients should be properly addressed in order to maximize the satisfaction rate of patients with the services provided in this clinic.

scholarly journals ANALISIS KUALITAS PELAYANAN ANTENATAL CARE(ANC) TERHADAP TINGKAT KEPUASAN IBU HAMIL DI POLI KEBIDANAN

2021 ◽  
Vol 7 (4) ◽  
pp. 620-625
Author(s):  
Yayah Khoeriah ◽  
Sri Dinengsih ◽  
Risza Choerunnisa
Keyword(s):  
Antenatal Care ◽  
Pregnant Women ◽  
Health Workers ◽  
Design Method ◽  
Bivariate Analysis ◽  
P Value ◽  
Chi Square ◽  
Cross Sectional ◽  
Level Of Satisfaction

Background In Indonesia, the quality of ANC services is still low, seen from the coverage of ANC which is still below the national target where data on the coverage of pregnant women (K4) visits in Indonesia in 2015 was 87.48%, which means it has not reached the target of the Strategic Plan of the Ministry of Health in 2015, namely by 95%. Of the 34 provinces in Indonesia, only 3 provinces have achieved this target, namely the Riau Archipelago, DKI Jakarta, and West Java.The Purpose To know the relationship between the quality of antenatal care (ANC) services to the level of satisfaction of pregnant women in the obstetrics polyThe research design method uses an analytical survey research with a cross-sectional approach, the number of samples is 83. The research instrument uses a questionnaire, bivariate analysis uses the Chi Square test.Results Based on data from 83 pregnant women who were dissatisfied with ANC services as many as 15 people (18.1%), based on Tangibles less good and dissatisfied 16 (19.3%), Empathy 16 (19.3%)The conclusion is that there is a relationship between satisfaction with Tangibles (P-value = 0.000 OR 140.80), Reliability (P-value = 0.000 OR 86.66), Responsiviness (P-value = 0.000 OR 303.3), Assurance (P-value = 0.000 OR 140.8) and Empathy (P-value=0.000 OR 140.8)Suggestions It is hoped that health workers will improve counseling for pregnant women to conduct regular ANC visits. Keywords: Quality of service, ANC, level of satisfaction ABSTRAK Latar Belakang Di Indonesia, kualitas pelayanan ANC masih rendah dilihat dari cakupan ANC yang masih dibawah target nasional dimana data cakupan kunjungan ibu hamil (K4) di Indonesia pada tahun 2015 sebesar 87,48% yang berarti belum mencapai target Renstra Kementerian Kesehatan pada tahun 2015 yaitu sebesar 95%. Dari 34 provinsi di Indonesia, hanya 3 provinsi yang telah mencapai target tersebut, yaitu kepulauan Riau, Dki Jakarta, dan jawa barat. Tujuan Diketahui hubungan kualitas pelayanan antenatal care(anc)  terhadap tingkat kepuasan ibu hamil di poli kebidananMetode desain penelitian ini menggunakan penelitian survey analitik dengan pendekatan cross- sectional, jumlah sampel 83. instrument penelitian menggunakan kuesioner, analisis bivariate menggunakan uji Chi Square. Hasil Berdasarkan data 83 ibu hamil yang tidak puas terhadap pelayanan ANC sebanyak 15 orang (18,1%), berdasarkan Tangibles kurang baik dan tidak puas 16(19,3%), Emphaty 16 (19,3%) Kesimpulan adanya hubungan kepuasan dengan Tangibles (P-value=0,000 OR 140,80), Reliability (P-value=0,000 OR 86,66), Responsiviness (P-value=0,000 OR 303,3), Assurance (P-value=0,000 OR 140,8)dan Emphaty (P-value=0,000 OR 140,8)Saran Diharapkan kepada petugas kesehatan supaya meningkatkan konseling terhadap ibu hamil untuk melakukan kunjungan ANC secara teratur. Kata Kunci: Kualitas pelayanan, ANC, tingkat kepuasan

scholarly journals Association of Depression and Resilience with Fertility Quality of Life among patients presenting to the infertility Centre for treatment in Karachi, Pakistan

2020 ◽  
Author(s):  
Shireen Shehzad Bhamani ◽  
Nida Zahid ◽  
Wajeeha Zahid ◽  
Salima Farooq ◽  
Saima Sachwani ◽  
...  
Keyword(s):  
Quality Of Life ◽  
Health Care Professionals ◽  
Sampling Strategy ◽  
P Value ◽  
Monthly Income ◽  
Cross Sectional ◽  
Males And Females ◽  
The Mean ◽  
Infertile Patients

Abstract Background: In Pakistan there is a dire need to explore the quality of life in infertile males and females and its undesirable psychological outcomes. This, study aimed to compare the quality of life (QoL) of males and females visiting an infertility centre for treatment and to assess its association with resilience, depression, and other socio-demographic factors.Methods: An Analytical Cross-Sectional study was conducted amongst infertile males and females at the Australian Concept Infertility Medical Centre (ACIMC), Karachi, Pakistan . The non-probability (purposive) sampling strategy was used to recruit the participants. The sample size was 668. Data was analysed using STATA version 12. FertiQoL tool, Beck II Depression Inventory Tool and Resilience Scale 14 (RS-14) were used for assessing the quality of life, depression and resilience respectively of infertile patients.Results: Total 668 infertile patients, 334 males and 334 females participated in the study.The mean age was 35.53 ±6.72, among males, and 30.87 ± 6.12 among females, The mean resilience scores were significantly higher among males, (77.64 ± 8.56), as compared to females (76.19 ±8.69) (95% CI; -2.757, -0.1347). However, a significantly higher proportion of females were depressed (13.8%) as compared to males (6%). The mean QoL scores for the general health domain, emotional domain, mind and body domain, and relational domain, and the total QoL were significantly higher in males as compared to females (p value< 0.001); however, QoL for the social domain was not significantly different in both the groups. On multivariable linear regression resilience and depression among males had a significant association with QoL, after adjusting for the covariates educational status, monthly income, and number of friends. Similar association was observed among females after adjusting for the covariate monthly income only.Conclusion: Fertility related QoL of men and women has a significant association with no formal education, number of friends, income, depression and resilience. Therefore, health care professionals in the field of infertility must be adequately trained to respond to the needs of individuals going through these psychological problems.

scholarly journals The Story of Life’s Quality of Patients with Hypertentions and Its Complication

2021 ◽  
Author(s):  
Amelia Rumi ◽  
Rudi Safarudin ◽  
Ririen Hardani ◽  
Dwi She Dewi Melinency ◽  
Nur Indah Sari ◽  
...  
Keyword(s):  
Short Form ◽  
Mental Condition ◽  
P Value ◽  
Access To Health Services ◽  
Cross Sectional ◽  
Access To Health ◽  
Using Data ◽  
The Relationship ◽  
Diagnosis Of Hypertension

The aim of this study as to determine the relationship between the factors of demography, comor-bidity, medication, lifestyle, and access to health services related to the QoL of people with hy-pertension and its complications in Sleman Regency, Yogyakarta. The study was conducted in a cross-sectional manner using data from Sleman HDSS (Health and Demographic Surveillance System) from 2015 to 2018 in cycles 3 and 2 with the inclusion criteria of hypertensive patients and their complications aged 25 years or older obtained by using a total sampling of 532 people. Measurement of QoL using Short Form 12v2 2a and 2b questionnaires presented in the Physical Component Summary (PCS) and Mental Component Summary (MCS). Data analysis using Mann-Whitney test and Kruskal Wallis test. The results showed factors related to the QoL in PCS were variables of gender, age, diagnosis of hypertension and its complications, the presence of comorbidities, fatty foods, drug consumption in the last two weeks, while factors related to the mental component (MCS) were education and occupation seen from the p-value &lt;0.05. QoL with hypertension and its complications influence and decrease the physical than the patient's mental condition.

scholarly journals Hubungan Fatigue Terhadap Kualitas Hidup Pasien Hemodialisa

2021 ◽  
Vol 7 (3) ◽  
pp. 33-39
Author(s):  
Gina Nurdina ◽  
Dian Anggraini
Keyword(s):  
Quality Of Life ◽  
Kidney Disease ◽  
Short Form ◽  
Fatigue Severity Scale ◽  
P Value ◽  
Severity Scale ◽  
Cross Sectional ◽  
Consecutive Sampling ◽  
Fatigue Severity

Latar Belakang : Hemodialisa membantu meningkatkan harapan hidup pasien penyakit ginjal kronis, namun pasien juga sering melaporkan masalah dari pengobatan tersebut salah satunya fatigue yang merupakan gejala paling umum dari pasien hemodialisa dan sering dikaitkan dengan masalah kualitas hidup . Tujuan : Mengetahui hubungan fatigue terhadap kualitas hidup pasien hemodialisis. Metode : Desain penelitian yang digunakan adalah studi korelasional dengan pendekatan cross-sectional. Populasi penelitian ini adalah pasien yang menjalani hemodialisis di berbagai Klinik Hemodialisis di Kota Bandung dengan tehnik pengambilan sampel menggunakan consecutive sampling . Instrumen yang digunakan dalam penelitian ini yaitu the Fatigue Severity Scale (FSS) dan  Kidney Disease Quality of Life Short Form 36 (KDQoL-SF36). Analisis univariat menggunakan distribusi frekuensi. Analisis bivariat dilakukan dengan menggunakan uji korelasi pearson. Hasil : Dari 34 responden sebagian besar pasien mengalami fatigue dengan rerata tingkat fatigue 41.18 (SD=17.11). Sekitar 41% responden memiliki skor fatigue tinggi (45<FAS<=63). Rerata skor KDQoL-SF36 pada aspek daftar gejala/masalah 66.02 (SD=9.06), aspek efek penyakit ginjal 43.70 (SD=10.68), aspek beban penyakit ginjal 12.13 (SD=5.94), aspek komponen kesehatan fisik 35.7 9 (SD=6.58) dan aspek komponen kesehatan mental 45.51 (SD=7.82).  Terdapat hubungan antara fatigue dengan aspek beban penyakit ginjal dan  komponen kesehatan fisik terlihat dari nilai p value <0.05 dengan nilai koefisien korelasi sebesar (-0.491) dan (-0.515). Kesimpulan: Semakin tinggi skor fatigue maka semakin rendah skor aspek kualitas hidupnya

scholarly journals Clients’ perception of antenatal care services in a tertiary hospital in North Eastern Nigeria

2017 ◽  
Vol 6 (10) ◽  
pp. 4217
Author(s):  
Sanusi M. Ibrahim ◽  
Maisaratu Bakari ◽  
Hadiza U. Abdullahi ◽  
Mohammed Bukar
Keyword(s):  
Logistic Regression ◽  
Patient Satisfaction ◽  
Antenatal Care ◽  
Middle Level ◽  
School Level ◽  
P Value ◽  
Cross Sectional ◽  
Care Clinic ◽  
Level Of Satisfaction

Background: The study determined and documented the level of satisfaction and quality of care of patients attending the antenatal clinic of University of Maiduguri Teaching Hospital. It was a cross sectional study.Methods: Using an interviewer administered questionnaire whose contents were synthesized from validated Patient Satisfaction Questionnaire III (PSQ III), information on clients’ satisfaction was obtained from 274 women attending antenatal care clinic. Data were entered in to the IBM SPSS software, and analysed. Some variables were reduced to binomial scale with two categories in order to ease the process of logistic regression. P value <0.05 at 95% confidence interval was considered significant.Results: The study showed an excellent level of satisfaction of clients with services obtained from our facility. Majority of respondents, 99 (36.1%) were aged of 20-24 years, with most of them having education above primary school level- 99 (36.1%). Although most of the clients, 158 (57.7%) were unskilled, majority of the clients’ husbands, 136 (49.6%) were middle level workers. However, logistic regression of all the significant determinants of patients’ overall satisfaction of quality of ANC services- clients’ occupation, educational status, enjoying full medical services, having enough time with doctors and access to hospital, good registration process and effective ANC laboratory, showed that none of the factors was a predictor of clients’ satisfaction.Conclusions: Periodic patient satisfaction survey should be institutionalized to provide feedback for continuous quality improvement.

Sign in / Sign up

Export Citation Format

Share Document