The Effect of Service Quality and Maternal Satisfaction of Children Under Five on the Behavior of Mothers Visiting “Posyandu”

Background: “Posyandu” is a means for the community to obtain basic health services which includes five main “posyandu” activities, including: maternal and child health, family planning, nutrition, immunization and overcoming diarrhea. In terms of quantity, the development of the number of posyandu is very encouraging, because the ratio of posyandu to village is 3.51 “posyandu”. This study aims to determine the effect of service quality and maternal satisfaction of children under five on the behavior of mothers visiting “posyandu”. Methods: The design of this research was cross sectional. Population was 100 and sample was 80 people. Independent variable were the quality of service and satisfaction and dependent variable was the behavior (frequency) of visiting the “posyandu”. Data analysis was done by: descriptive analysis, and logistic regression. Results: The most of respondents said the quality of service was good as many as 56.3% and a small proportion of respondents said the quality of service was sufficient as much as 8.8%. Most of the respondents said that the level of satisfaction was satisfied as much as 55% and a small proportion of respondents said the level of satisfaction was satisfied as much as 6.3%. Most of the h good behavior was 71.3% and a small proportion of: less than 2.5%. Obtained a significant effect of service quality on the behavior of mothers under five visiting “posyandu” (p-value = 0.005) and there was a significant effect of satisfaction with the behavior of mothers under five visiting “posyandu” (p-value = 0.011). Conclusion: the quality of service and satisfaction of mothers under five have an effect on the behavior of mothers visiting “posyandu”. Keywords: quality; satisfaction; behavior; “posyandu”

Download Full-text

Analysis of the Effect of Service Quality on the Level of Satisfaction, Trust and Interest in Revisiting Outpatients at the Hospital dr. Soepraoen Malang

JOURNAL FOR RESEARCH IN PUBLIC HEALTH ◽

10.30994/jrph.v1i1.7 ◽

2019 ◽

Vol 1 (1) ◽

Author(s):

Anang Junaidi ◽

Sandu Siyoto ◽

Nurwijayanti Nurwijayanti

Keyword(s):

Service Quality ◽

Research Design ◽

Descriptive Analysis ◽

Joint Effect ◽

P Value ◽

Hospital Services ◽

Cross Sectional ◽

Level Of Satisfaction ◽

Number Of Visits

The hospital as a health service institution is required to provide a complete service and always maintain the quality of its services. Data on the number of visits of patients in the outpatient poly hospital Dr. Soepraoen Malang in the period of 2016-2017 and in 2018 the number of visits has still not increased and there are still complaints from outpatients on the quality of services provided. This shows that the service has not been optimal. The consumer interest in using the services of the same service provider is strongly influenced by the experience of satisfaction with the services provided previously. Patient satisfaction with hospital services will have an impact on repeat visits and trust in the hospital. The purpose of this study was to analyze the effect of service quality on the level of satisfaction, trust and interest in revisiting outpatients in Dr Soepraoen Hospital Malang. The research design used is quantitative by using analytic surveys. The research design uses Cross Sectional with Accidental Sampling method with a sample of 100 respondents. Data collection using closed questionnaires and interviews. The data analysis used is descriptive analysis, and path analysis. The results showed that the Service Quality variable had a significant effect on the Satisfaction variable; Service Quality variables have a significant effect on the Trust variable; Service Quality variables have a significant effect on the Interest of Revisiting and there is also a joint effect of the variable Quality of Service, Satisfaction, Trust has a significant effect on the Interest in Revisiting Outpatient Hospital Dr. Soepraoen Malang with p-value <0.05. Based on the research, it is necessary to do further research qualitatively about unsatisfactory hospital services.

Download Full-text

ANALISIS HUBUNGAN MUTU PELAYANAN DAN MANAJEMEN PENANGANAN KELUHAN DENGAN KEPUASAN PASIEN DI RSUD SIJUNJUNG

Jurnal Kesehatan Medika Saintika ◽

10.30633/jkms.v9i1.148 ◽

2018 ◽

Vol 9 (1) ◽

pp. 49

Author(s):

Edison Edison

Keyword(s):

Quality Of Service ◽

Patient Satisfaction ◽

Service Quality ◽

Regional Hospital ◽

P Value ◽

Chi Square ◽

Cross Sectional ◽

Consecutive Sampling ◽

Complaint Handling

Abstract Regional Hospital Sijunjung is a state hospital class C, has a challenge in improving the quality of service for patient satisfaction, this is because the survey of public satisfaction index decreased from 2015-2016 year that is 43.78% decreased to 40.18%. This study aims to analyze the relationship analysis of relationship quality of service and management of complaint handling with patient satisfaction in Regional Hospital Sijunjung. This research is cross sectional study. This research was conducted in April-July 2017 in Regional Hospital Sijunjung. The population in this study were all patients treated in the inpatient ward of Regional Hospital Sijunjung with sample size 106 samples. Sampling technique with consecutive sampling. Data were analyzed univariat by using importance performance analysis (IPA) and bivariate by using chi square test.The results of research known patient satisfaction of service in regional hospitals Sijunjung able to meet patient expectations of 89.01%. A small percentage of respondents (9.4%) stated that the quality of service was poor. Less than half of respondents (29.2%) said the management of complaints handling is not good. There is relationship between service quality and management of complaint handling with patient satisfaction in Regional Hospital Sijunjung (p value <0,05). This study concludes that there are relationship of service quality and management of complaint handling with patient satisfaction. Continuous monitoring and evaluation of service quality through patient satisfaction survey and prompt response service to patient complaints. Keywords: Patient satisfaction, service quality, complaint handling Abstrak RSUD Sijunjung merupakan rumah sakit negeri kelas C, memiliki tantangan dalam peningkatan mutu pelayanan untuk kepuasan pasien, hal ini karena survey indeks kepuasan masyarakat mengalami penurunan dari tahun 2015-2016 yaitu 43,78% menurun menjadi 40,18%. Penelitian ini bertujuan untuk menganalisis hubungan mutu pelayanan dan manajemen penanganan keluhan dengan kepuasan pasien di RSUD Sijunjung. Penelitian ini merupakan penelitian cross sectional. Penelitian ini dilakukan bulan April-Juli tahun 2017 di RSUD Sijunjung. Populasi dalam penelitian ini adalah semua pasien yang dirawat di ruang rawat inap RSUD Sijunjung dengan jumlah sampel 106 sampel. Teknik pengambilan sampel dengan consecutive sampling. Data dianalisis secara univariat dengan menggunakan importance performance analysis (IPA) dan bivariat dengan menggunakan uji chi square. Hasil penelitian diketahui kepuasan pasien terhadap pelayanan di RSUD Sijunjung mampu memenuhi harapan pasien sebesar 89,01%. Sebagian kecil responden (9,4%) menyatakan mutu pelayanan kurang baik. Kurang dari separoh responden (29,2%) menyatakan manajemen penanganan keluhan kurang baik. Terdapat hubungan mutu pelayanan dan manajemen penanganan keluhan dengan kepuasan pasien di RSUD Sijunjung (p value < 0,05). Penelitian ini menyimpulkan terdapat hubungan mutu pelayanan dan manajemen penanganan keluhan dengan kepuasan pasien. Perlu melakukan monitoring dan evaluasi secara terus menerus terhadap kualitas layanan melalui suvey kepuasan pasien dan layanan cepat tanggap terhadap keluhan pasien Kata kunci : Kepuasan pasien, mutu pelayanan, manajemen keluhan

Download Full-text

Pengaruh Kualitas Pelayanan Terhadap Kepuasan Nasabah Tabungan Britama Pada Bank BRI Cabang Fatmawati

Liquidity ◽

10.32546/lq.v1i1.157 ◽

2018 ◽

Vol 1 (1) ◽

pp. 72-80

Author(s):

Viva Faronika ◽

Asriyal Asriyal

Keyword(s):

Quality Of Service ◽

Customer Satisfaction ◽

Service Quality ◽

Acceptable Level ◽

Level Of Service ◽

Level Of Satisfaction ◽

Service Policies ◽

Improve Service Quality ◽

Relationship Of

If the customer is greater than acceptable level of service, the cutomer is not satisfied. Conversely, if an acceptable level of service greater than the expectations of customers, the customer will be satisfied. This means that if Bank BRI branch Fatmawati can improve service quality to its customer it will affect the level of satisfaction. In this research found evidence that, in terms of the creation of quality services, Bank BRI branch Fatmawati is one of the branches that participate to implement the established policies and service in accordance with the exiting service standard in the banking world. Amount of influence the determination of quality of service policies applied by the Bank BRI branch Fatmawati indicated by r2. r2 value only 45 % and the rest 55 % influenced by other variables not studied. Meanwhile, the variable relationship of service quality to customer satisfaction can be seen from the values r = 0,67. This shows the value of the correlation coefficient between the variables of service quality to customer satisfaction. This means there are strong relationships between the independent variable X (quality of service) to the dependent variable Y (customer satisfaction). Since r = 0,67 (67 %) greater then 50 %.

Download Full-text

Tingkat Kepuasan Nasabah Pada Bank Syariah Mandiri Cabang Bogor

Jurnal Ilmiah Binaniaga ◽

10.33062/jib.v4i2.210 ◽

2019 ◽

Vol 4 (2) ◽

pp. 34

Author(s):

Priyo Wismantoro ◽

Fika Dwiyanti

Keyword(s):

Quality Of Service ◽

Customer Satisfaction ◽

Service Quality ◽

Competitive Advantage ◽

Customer Service ◽

General Level ◽

Customer Focus ◽

Quality Improvements ◽

Level Of Satisfaction

Business banking is a service business based on principles of trust and t5he customer is a major asset. Under conditions of business competition among banks strict bank that has resulted in only a competitive advantage (compatative advantage as well as a competitive advantage) who can reach the highest position in the eyes of cusmers or the public. Competitive advantage can be obtained from the quality of customer servicr, so the focus on customers (customer focus), responsive to the development of customer desires and continuously innovate is an acitivity that can be done to anticipate the cimpetitive conditions. In this case, the bank should always evaluate the quality of service given to customers and is reflected in the level of customer satisfaction obtained. Rate the quality of service branch of bank syariah mandiri bogor whole is still under service, because it still was below expectations, this is evident also that the general level of service is still not meeting customer expectations, because the level of hope (expectation0 the customer is generally higher than the level of performance (perfromance) or perception(perception)customer. Empathy dimension of service quality dimensions are most critical or have any impact on the most powerful influence on the level of satisfaction. In this case, the willingness og bank syariah mandiri branch bogor provide individual attention in serving its clients is crucial. Empathy dimension attributes inclide individual attention, operational time , personal attention, giving interests, and understand the needs. These attributes is the main priority of service quality improvements are intensive and comprehensive. Customer service strategy to be implemented by the management of bank syariah mandiri in perspective five dimensioris of service quality(tangibles, realiability,responsiveness, assurance and empathy) looks not optimal. In an effort to provide the best service (service excellence) and focus to the customer(customer focus), then the customer satisfaction can be obatained with significantly improved and the improvement of quality of serivice aspects and impticalions of the strategy need to be consldered

Download Full-text

PENGARUH KUALITAS PELAYANAN TERHADAP MINAT BELI PADA MASA PANDEMIK COVID-19 DI KANTIN YUANK KOTA BIMA

Jurnal Ilmiah Manajemen Ubhara ◽

10.31599/jmu.v3i2.934 ◽

2021 ◽

Vol 3 (2) ◽

pp. 204

Author(s):

Winda Winda ◽

Firmansyah Kusumayadi

Keyword(s):

Quality Of Service ◽

Service Quality ◽

Hypothesis Testing ◽

Product Quality ◽

Purchase Intention ◽

Quantitative Methods ◽

T Test ◽

Primary Data ◽

P Value

Quality of service is one of the main activities carried out by Kantin Yuank in its efforts to develop and earn a profit. Therefore, this study aims to determine the effect of service quality on visitor buying interest during the Covid 19 pandemic at the Yuank Canteen in Bima City. The research method uses quantitative methods with primary data sources. The sample in this study was 96 respondents using non-probability sampling method with accidental sampling technique. The research was conducted by distributing questionnaires. Data analysis in this study includes: validity and reliability tests, simple linear regression, correlation coefficient, determination coefficient (R2) and hypothesis testing through t test. Hypothesis testing using the t test shows that the independent variable quality of service studied is proven to significantly affect the dependent variable consumer purchase interest with a p value of 0.000 less than 0.05 (0.000 <0.05). The Adjusted R Square is 0.251. This means that 25.1% of buying interest is influenced by service quality and the remaining 74.9% is caused by other factors not included in this study such as product quality, price, place and others. The results showed that service quality influenced purchase intention. Thus, by maintaining and improving product quality and service quality at the Yuank Canteen in Bima City, a positive visitor attitude will be formed which will affect the buying interest of visitors at the Yuank Canteen in Bima City.

Download Full-text

PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN PT. SAMUDRA BINTANG ANGKASA TOUR AND TRAVEL BANJARMASIN

Jurnal Ilmiah Ekonomi Bisnis ◽

10.35972/jieb.v5i1.265 ◽

2019 ◽

Vol 5 (1) ◽

Author(s):

Dini Puspita

Keyword(s):

Quality Of Service ◽

Data Collection ◽

Customer Satisfaction ◽

Service Quality ◽

Significant Influence ◽

Research Method ◽

Influential Factor ◽

Sampling Techniques ◽

Cross Sectional

Abstract: The purpose of this study is to know and analyze the influence of service quality on customer satisfaction at PT Samudra Bintang Angkasa Tour and Travel. The research method used is the analytical survey research method. The approach chosen in this study is the Cross Sectional approach. The population in this study are customers who use the services of PT Samudra Bintang Angkasa Tour and Travel, from August to November 2018. The sample in this study used accidental sampling techniques totaling 60 customers who used the services of PT Samudra Bintang Angkasa Tour and Travel in December 2018. Data collection techniques used questionnaires, documentation, and observation. The results of the study can be concluded that there is a simultaneous significant influence between service quality consisting of Tangible , Reliability , Responsiveness, Assurance and Empathy on Customer satisfaction PT. Samudra Bintang Angkasa Tour and Travel Banjarmasin. There is a partial significant influence between the quality of service consisting of Tangible, Reliability, Responsiveness , and Empathy on Customer satisfaction PT. Samudra Bintang Angkasa Tour and Travel Banjarmasin. Reliability Factoris the most influential factor (predominantly on Customer satisfaction at PT. Samudra Bintang Angkasa Tour and Travel Banjarmasin. Keywords: Service Quality, Satisfaction, Customers Abstrak: Tujuan dari penelitian ini adalah mengetahui dan menganalisis pengaruh kualitas layanan terhadap kepuasan pelanggan pada PT Samudra Bintang Angkasa Tour and Travel. Metode penelitian yang digunakan adalah metode penelitian survey analitik. Pendekatan yang dipilih dalam penelitian ini adalah pendekatan Cross Sectional. Populasi dalam penelitian ini adalah pelanggan yang menggunakan jasa PT Samudra Bintang Angkasa Tour and Travel, dari bulan Agustus sampai dengan November 2018. Sampel dalam penelitian ini menggunakan teknik accidental sampling berjumlah 60 orang pelanggan yang menggunakan jasa PT Samudra Bintang Angkasa Tour and Travel pada bulan Desember tahun 2018. Teknik pengumpulan data menggunakan kuesioner, dokumentasi, dan observasi. Hasil penelitian dapat disimpulkan bahwa ada pengaruh signifikan secara simultan antara kualitas layanan yang terdiri atas Tangible, Reliability, Responsiveness, Assurance dan Empathy terhadap kepuasan Pelanggan PT. Samudra Bintang Angkasa Tour and Travel Banjarmasin. Ada pengaruh signifikan secara parsial antara kualitas layanan yang terdiri atas Tangible, Reliability, Responsiveness, dan Empathy terhadap kepuasan Pelanggan PT. Samudra Bintang Angkasa Tour and Travel Banjarmasin. Faktor Reliability merupakan faktor yang paling berpengaruh (secara dominan terhadap kepuasan Pelanggan PT. Samudra Bintang Angkasa Tour and Travel Banjarmasin. Kata kunci : Kualitas Pelayanan, Kepuasan, Pelanggan

Download Full-text

BEHAVIOR RELATIONSHIP MOTHER AND OWNERSHIP OF TOILET FAMILIES WITH CHILDREN EVENTS

Jurnal Endurance ◽

10.22216/jen.v1i2.988 ◽

2016 ◽

Vol 1 (2) ◽

Author(s):

Eti Kurniawati

Keyword(s):

Cross Sectional Study ◽

Personal Hygiene ◽

Bivariate Analysis ◽

P Value ◽

Chi Square ◽

Cross Sectional ◽

Children Under Five ◽

Under Five ◽

Chi Square Test ◽

Immune Health

Ascariasis incidence in children under five in the region work of Puskesmas Olak Kemang still a health problem that needs to be addressed, with a percentage of 51.0% is higher than in other wilayh. The disease is not lethal but can undermine the health of the human body so that the resulting decline in nutritional status, decreased intelligence and brain power or immune health in children. This research is a quantitative study using descriptive analytic method with cross sectional study design that aims to determine the relationship between the independent variables and the dependent variable. The population in this research that all children under five in the area of Puskesmas Olak Kemang, samples in this study were 75 children under five. Data were analyzed using analysis Univariate and Bivariate analysis with Chi-Square Test. The results showed that 78.0% of mothers of children under five who are not air personal hygiene, 60.4% of mothers of children under five unusual CTPS, 82.1% of respondents who did not state house meliliki latrine / WC. The results of the bivariate analysis showed that there was a significant relationship between personal hygiene (p-value = 0.000), customs CTPS (p-value = 0.001), latrine ownership (p-value = 0.000) with the incidence of intestinal worms in Puskesmas Olak Kemang Jambi. In connection with the results obtained, that the danger of de- worming is dependent on the cleanliness of his mother in serving as personal hygiene, CTPS and Owners toilets in every home. Thus the researchers suggested that the health center may be able to provide information to the public education about the dangers of de- worming to create a healthy society. Keyword : Behavior, Children Events

Download Full-text

HUBUNGAN KEPEMILIKAN JAMBAN TERHADAP KEJADIAN DIARE PADA BALITA DI KOTA BANJARMASIN

Jurnal Publikasi Kesehatan Masyarakat Indonesia ◽

10.20527/jpkmi.v7i1.8674 ◽

2020 ◽

Vol 7 (1) ◽

pp. 28

Author(s):

Kasman Kasman ◽

Nuning Irnawulan Ishak

Keyword(s):

Statistical Tests ◽

Sampling Technique ◽

Septic Tank ◽

P Value ◽

Chi Square ◽

Cross Sectional ◽

Children Under Five ◽

Under Five ◽

Under Five Children ◽

Multistage Sampling

ABSTRAKSetiap anak mengalami episode serangan diare rata-rata 3,3 kali setiap tahun. Lebih kurang 80% kematian terjadi pada anak berusia kurang dari dua tahun. Penyakit diare merupakan salah satu penyakit yang banyak terjadi di Kota Banjarmasin. Penyebabnya diduga karena Kondisi sanitasi lingkungan yang tidak baik. Penelitian ini bertujuan untuk menganalisis penggunaan jamban terhadap kejadian diare pada anak balita di Kota Banjarmasin. Rancangan penelitian ini menggunakan desain cross-sectional. Populasi penelitian adalah seluruh anak balita yang ada di Kota Banjarmasin sebanyak 54.746 balita. Teknik penarikan sampel secara multistage sampling dengan jumlah sampel sebanyak 188 balita. Pengumpulan data dilakukan pada Bulan Juni sampai Agustus 2018 dengan wawancara langsung pada responden menggunakan kuesioner. Analisis data menggunakan uji statistik Chi Square. Hasil penelitian ini menunjukkan bahwa terdapat 22,9% anak balita yang menderita diare. Sebagian besar (97,9%) responden telah memiliki Jamban dengan jenis jamban menggunakan tangki septic 94,6%. Terdapat 19% jamban dengan kondisi yang tidak baik. Terdapat hubungan yang bermakna antara kepemilikan jamban (p-value=0,038) dan kondisi jamban (p-value =0,000) terhadap kejadian Diare pada Balita di Kota Banjarmasin. Diharapkan kepada masyarakat untuk memperhatikan kebersihan jamban.Kata-kata kunci : Diare, Balita, Penyakit infeksi, JambanABSTRACTEach child experiences episodes of diarrhea attack an average of 3.3 times each year. Approximately 80% of deaths occur in children aged less than two years. Diarrhea is one of the many diseases that occur in Banjarmasin. The cause is thought to be due to poor environmental sanitation. This study aims to analyze the use of latrines on the incidence of diarrhea in under-five children in Banjarmasin. The design of this study used a cross-sectional design. The study population was all toddlers in Banjarmasin of 54,746 toddlers. The sampling technique was multistage sampling with a total sample of 188 toddlers. Data collection was conducted from June to August 2018 with an interview with the respondent directly using a questionnaire. Data analysis using Chi-Square statistical tests. The results of this study indicate that there were 22.9% of children under five suffering from diarrhea. Most (97.9%) of respondents have had latrines in the type of latrine using a 94.6% septic tank. There is a significant relationship between latrine ownership (p-value= 0.038) and latrine condition (p-value= 0,000) to the incidence of diarrhea in children under five in Banjarmasin City. It is expected the public to pay attention to hygiene latrine.Keywords: Diarrhea, under-five children, infectious diseases, latrines

Download Full-text

MUTU PELAYANAN DAN KEPUASAN PASIEN DI INSTALASI RAWAT INAP RUANG DAHLIA RSUD KOTA MADIUN

Jurnal Kesehatan Manarang ◽

10.33490/jkm.v3i1.30 ◽

2018 ◽

Vol 3 (1) ◽

pp. 21

Author(s):

Suhadi Prayitno

Keyword(s):

Quality Of Service ◽

Patient Satisfaction ◽

Service Quality ◽

Cross Sectional Study ◽

Bivariate Analysis ◽

Chi Square ◽

Cross Sectional ◽

Quality Of Health Services ◽

Improve Patient

Service efforts undertaken by the Hospital was to improve the quality of health services quality and affordable by the community in order to improve public health status.Quality of service should be done by Hospital to improve patient satisfaction as a service user. The objective was to analyze association between service quality and patient satisfaction at Dahlia room,Regional Public Hospital Madiun .An observational analysis was conducted with cross-sectional study design. Samples were 78 using purposive sampling techniques. Data were analyzed by chi-square. This study showed that 56,4% respondents said that the quality of service was good. There were 52,6% respondents not satisfied with quality of service. Bivariate analysis showed association between service quality and patient satisfaction (p=0,014). There were an association between service quality and patient satisfaction. Madiun City General Hospital should improve the quality of service so that all patients are satisfied with the services provided.

Download Full-text

THE RELATIONSHIP BETWEEN THE KNOWLEDGE OF PARENTS ON EVENING FEVER IN TODDLER AT RSUD KOTA BOGOR

Jurnal Ilmiah Wijaya ◽

10.46508/jiw.v11i2.57 ◽

2020 ◽

Vol 11 (2) ◽

pp. 59-70

Author(s):

Ami Ami Oetamiati Wiharjo

Keyword(s):

Febrile Seizures ◽

First Aid ◽

Brain Inflammation ◽

Bivariate Analysis ◽

P Value ◽

Chi Square ◽

Cross Sectional ◽

Children Under Five ◽

Under Five ◽

Level Of Knowledge

Febrile convulsion (febris convulsion/stuip/step) i.e. seizures that arise at the time of fever not caused by processes in the head (brain : like meningitis or inflammation of the lining of the brain, ensifilitis or brain inflammation) but outside the head for example because of an infection in the respiratory tract, ear or infection in the digestive tract. Usually experienced by children aged 6 months to 5 years. In West Java Province in 2012 patients with febrile seizures in the Hospital amounted to 2,220 for ages 0-1 years, while there are 5,696 for ages 1-4 years. This study aims to determine the correlation between the level of knowledge of parents with first aid febrile seizures in children under five in the Aster room of Bogor Hospital in 2018. The type of research used is analitik korelatif with research design cross sectional. Sampling in this study with total sampling techniques a sample of this research is 35 respondents. Data collection was obtained through questionnaires in the form of closed questionnairestotaling 20 statements about first aid knowledge of febrile seizures and 14 questions about first aid febrile seizures. Analysis of the data used is univariat and bivariat (Chi-Square). Based on the knowledge of febrile seizures there were 21 (60.0%) respondents with good knowledge. Based on first aid febrile seizures in children under five there were 22 (62.9%) respondents with positive actions. Of the 35 respondents there were 18 (51.4%) respondents who had a good level of knowledge with positive first aid measures in febrile seizures. The results of bivariate analysis used an analysis test Chi-Square earned value p value 0,002≤0,05 (alpha), meaning Ha is accepted and H0 is rejected. Shows that is a correlation between the level of knowledge of parents and first aid in febrile seizures in children under five in the Aster of Bogor Hospital in 2018.

Download Full-text