scholarly journals Analisis Faktor yang Mempengaruhi Loyalitas Pelanggan Asuransi Kesehatan di Jakarta

2018 ◽  
Vol 6 (1) ◽  
pp. 72-81
Author(s):  
Indri Agustianti
Keyword(s):  
Health Insurance ◽  
Customer Loyalty ◽  
Structural Equation Modelling ◽  
Structural Equation ◽  
Quantitative Method ◽  
Corporate Image ◽  
Social Bond ◽  
Validity And Reliability ◽  
Equation Modelling ◽  
Customer Trust

The purpose of this research is to know the influence of corporate image, customer trust, social bond, customer satisfaction toward health insurance customer loyalty. Respondents in this research is health insurance participants in Jakarta. The method used in this research is a quantitative method with using convenience techniques sampling. The number of respondents 250 individuals. Collected data analyzed the validity and reliability. Research hypothesis tested with Structural Equation Modelling (SEM).

Analysis of Factors Affecting Customer Trust in Online Hotel Booking Website Usage

2020 ◽  
Vol 10 (2) ◽  
pp. 106-117
Author(s):  
Rahmi Baki
Keyword(s):  
Customer Loyalty ◽  
Structural Equation Modelling ◽  
Structural Equation ◽  
Ease Of Use ◽  
Factors Affecting ◽  
Internet Technologies ◽  
Equation Modelling ◽  
Customer Trust ◽  
Hotel Booking ◽  
Positive Effect

AbstractTourism is a rapidly growing industry worldwide, and internet technologies are becoming increasingly important in that industry. Online hotel booking website (OHBW) has become an important tool in the marketing of hotel services. In this study, the factors affecting the trust perception of OHBW users were investigated. Data collected from 456 consumers using OHBWs were analysed using structural equation modelling. The results showed that reputation, security, ease of use and risk significantly affected the user's perception of trust. In addition, the perception of trust has a positive effect on customer loyalty. As a result, this study aims to provide useful findings to OHBW managers and researchers who want to increase customer trust and ensure their loyalty.

scholarly journals Pengaruh Kualitas Pelayanan Terhadap Loyalitas dengan Kepercayaan dan Kepuasan Sebagai Variabel Mediator Bank Syariah di Ponorogo

2021 ◽  
Vol 1 (1) ◽  
pp. 1-11
Author(s):  
Azidni Rofiqo ◽  
Vydika Harya Addinata ◽  
Diyan Novita Sari
Keyword(s):  
Service Quality ◽  
Customer Loyalty ◽  
Structural Equation Modelling ◽  
Structural Equation ◽  
Equation Modelling ◽  
Conventional Banks ◽  
Customer Trust ◽  
Mediator Variable

This study tested the effect of service quality on sharia bank customer loyalty in Ponorogo mediated by customer trust and satisfaction. During the covid-19 pandemic, many customers withdraw their money in sharia banks and conventional banks. The novelty of this research in the form of trust and satisfaction that is used as a mediator variable between the quality of service and customer loyalty, similar research has never been done. This research is quantitative with structural equation modelling method, with a total of 60 samples consisting of teachers at Pondok Modern Darussalam Gontor campus 2 Madusari Ponorogo. The findings in this study shows that the service quality has a positive effect on trust and satisfaction, satisfaction is a mediator between the service quality and loyalty, while trust is not a mediator variable between the service quality and the loyalty of customers in sharia banking. Further research is expected to further examine the role of customer satisfaction in maintaining the loyalty of sharia bank customers.Penelitian ini menguji pengaruh kualitas layanan terhadap loyalitas nasabah bank syariah di Ponorogo yang dimediasi oleh kepercayaan dan kepuasan nasabah. Pada masa pandemi covid-19 nasabah banyak yang menarik uangnya di bank syariah maupun bank konvensional. Kebaruan dari penelitian ini berupa kepercayaan dan kepuasan yang dijadikan sebagai variabel mediator antara kualitas layanan dan loyalitas nasabah, penelitian serupa belum pernah dilakukan. Penelitian ini berjenis kuantitatif dengan metode structural equation modelling, dengan jumlah sampel sebanyak 60 yang terdiri dari guru pada Pondok Modern Darussalam Gontor kampus 2 Madusari Ponorogo. Temuan pada penelitian ini menunjukkan bahwa kualitas layanan berpengaruh positif pada kepercayaan dan kepuasan, kepuasan merupakan media antara kualitas layanan dan loyalitas, sedangkan kepercayaan bukan merupakan variabel mediasi antara kualitas layanan dan loyalitas nasabah bank syariah. Penelitian selanjutnya diharpkan meneliti lebih jauh peranan kepuasan nasabah dalam menjaga loyalitas nasabah bank syariah.

scholarly journals PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN, NILAI, KEPERCAYAAN DAN LOYALITAS PELANGGAN RUMAH TANGGA PADA PERUSAHAAN DAERAH AIR MINUM KOTA KENDARI

2018 ◽  
Vol 1 (1) ◽  
pp. 28
Author(s):  
Abdul Kadir ◽  
Muhammad Basri ◽  
Rodi Rodi
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Customer Loyalty ◽  
Customer Value ◽  
Structural Equation ◽  
Service Improvement ◽  
Value Addition ◽  
Mediating Role ◽  
Equation Modelling ◽  
Customer Trust

This study aims to determine the effect of service quality on customer loyalty mediated by Customer satisfaction and customer value addition, it also examines, the effect of service quality on customer satisfaction, which is mediated by the effect of customer value and customer satisfaction and customer value on customer loyalty mediated by trust. The population in this study are household customers in Kendari who use the services of PDAM for 17,607 households spread are over 10 (ten) districts. The samples in this study are 391 household customers are taken with a precision of 5 % Data Collection techniques utility questionnaire. Data are analyzed by using. Structural Equation Modelling (SEM) with the help of the program, some of the important findings in this study are : (1) better service improvement of Kendari  Regional causes trust, (2) customer loyalty improvement is also achievable of the provided service is able to enhance customer value. Besides, this research also proves that trust has a mediating role between satisfaction and loyalty of our customers as well as between customer value and loyalty.Keywords: service quality, customer satisfaction, customer value, customer trust and customer loyalty.

scholarly journals Public Perception on Motorcyclist Safety Prevention Methods using Structural Equation Modelling

2019 ◽  
Vol 9 (2) ◽  
pp. 1388-1393
Keyword(s):  
Structural Equation Modelling ◽  
Structural Equation ◽  
Public Perception ◽  
Road Traffic ◽  
Measurement Model ◽  
Validity And Reliability ◽  
The Public ◽  
Measurement Models ◽  
Equation Modelling ◽  
Prevention Methods

Motorcycle-related road accidents are the most frequent cause of road traffic injuries reported in Malaysia. One of the key approaches of the Safe System strategy used internationally to address the road casualty reduction goals and targets for interim and long term planning was by improving the vehicle safety system. In this study, feedback regarding the prevention methods that could help reduce the occurrence of motorcycle accidents was obtained from drivers and motorcyclists. In total, five components of safety prevention methods were established and quantitative data were measured from a set of questionnaires distributed all over Malaysia. The questionnaires were designed to understand the public perception on effective methods to address the current road safety issues. Items in the questionnaire were analysed by Structural Equation Modelling using AMOS 25.0 to enable an informed decision based on the data obtained. The primary objectives of this study are to assess the validity and reliability of the measurement model using structural equation modelling based on the public perception of motorcyclists safety prevention methods. In this study, all the measurement models achieved their validity and reliability at the required level. The fitness index based on CR and AVE values were higher than 0.50, thereby indicating that the measurement model achieved the level of acceptance required. In addition, the constructed variables were statistically significant based on the factor loading values that were greater than 0.6 for each construct.

scholarly journals The Effects of Transformational Leadership, Competence and Compensation on Work Motivation and Implications on the Performance of Lecturers of Maritime College in DKI Jakarta

2020 ◽  
Vol 7 (6) ◽  
pp. 112
Author(s):  
Erwin Ferry Manurung
Keyword(s):  
Transformational Leadership ◽  
Structural Equation Modelling ◽  
Structural Equation ◽  
Quantitative Method ◽  
Work Motivation ◽  
Multiple Correlation ◽  
Testing Method ◽  
Equation Modelling ◽  
Research Population ◽  
Leadership Competence

This research aims to examine and analyze the Effects of Transformational Leadership, Competence and Compensation on work motivation and implication on the performance of lecturers of Maritime College in DKI Jakarta region both partially and jointly. Sampling 250 lecturers from the research population of 290 people with sampling of all population members including pre test samples of 40 lecturers. The method used is a quantitative method. The hypothesis testing method is through Structural Equation Modelling (SEM). The results showed transformational leadership, competence, compensation and motivation of work positively and significantly both in a paraxia and simultaneously response to lecturers ' performance. The results of Square Multiple Correlation (R2) Provide work motivation information of 62% at the College of Maritime Sciences in DKI Jakarta area provided by the transformational leadership, competence, compensation. And the dominant variables are transformational leadership. The 85% contribution to the performance of lecturers was given by transformational leadership, competence, compensation, and motivation, with a more dominant variable is the motivation of work.

scholarly journals PENGARUH ELECTRONIC WORTH OF MOUTH TERHADAP CITRA PERUSAHAAN GADGET DI KOTA BATAM

2021 ◽  
Vol 16 (1) ◽  
pp. 1-8
Author(s):  
Golan Hasan ◽  
Karina Karina
Keyword(s):  
Data Analysis ◽  
Structural Equation Modelling ◽  
Purchase Intention ◽  
Structural Equation ◽  
Corporate Image ◽  
Partial Least Square ◽  
Least Square ◽  
Purposive Sampling ◽  
Mediating Role ◽  
Equation Modelling

In conducting of this research, has the purpose of knowing the factors that influence purchase intention. eWOM Credibility, eWOM Quality, eWOM Quantity, Corporate Image as mediating role are factors that will be examined and analyzed. The object of this research is smartwatch that ocated in Batam City with certain criteria that using media social active. Purposive sampling is the method in this study, selected are adjusted to the research objectives. The data analysis in this research is  PLS-SEM (Partial Least Square Structural Equation Modelling). The result of this research is indicate that the eWOM Quality, eWOM Quality, Corporate Image are able to influence significantly on Purchase Intention while eWOM Credibility doesn’t have a strong effect and maybe influence by other variables on Purchase Intention. In addition Corporate Image’s able to mediate eWOM Credibility, eWOM Quality, eWOM Quality and Purchase Intention.

scholarly journals BRAND SWITCHING BEHAVIOUR IN THE GENERATION Y: EMPIRICAL STUDIES ON SMARTPHONE USERS

2018 ◽  
Vol 20 (1) ◽  
pp. 23 ◽  
Author(s):  
Indah Fintikasari ◽  
Elia Ardyan
Keyword(s):  
Generation Y ◽  
Structural Equation Modelling ◽  
Structural Equation ◽  
Empirical Studies ◽  
Research Data ◽  
Consumer Trust ◽  
Variety Seeking ◽  
Brand Switching ◽  
Equation Modelling ◽  
Customer Trust

Lifestyle, variety seeking, customer trust and pro­motion are some factors that can be a trigger. The sample of respondents used in this study is 385 respondents’ smartphone users who have experience of brand switching, while the analysis of this study using structural equation modelling (SEM) and to process this research data used AMOS version 20. The result indicated that lifestyle and variety seeking is able to increase brand switching, especially on smartphone pro­duct users. Consumer trust in a particular brand still unable to reduce their desire to switch brand significantly, an­other result also indicated that promotion unable to increase the desire to switch brands.

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