scholarly journals Double QSSE innovative hospital management model based on JCI standard and its application in private hospital in China

2020 ◽  
Author(s):  
Zong Yali ◽  
Dawei Zheng
Keyword(s):  
Private Hospital ◽  
Quality Management System ◽  
Hospital Management ◽  
Jiangsu Province ◽  
Public Hospitals ◽  
Management Mode ◽  
Management Model ◽  
Accreditation Standard ◽  
The Third ◽  
Service Staff

Abstract BackgroundThe Joint Commission on International Accreditation of Health Care Organizations (JCI) standard is a hospital accreditation standard recognized by the medical industry worldwide. However, the previous Chinese hospital management model cannot be fully integrated with the JCI standard. The purpose of this study is to explore a new Chinese hospital management mode that adapts to JCI standard.MethodsThis article retrospectively analyzed the initial results of the operation of the double QSSE management mode at Xuzhou Renci Hospital, a Chinese private hospital from 2016 to 2018. The innovation mode combines the four elements of patients' needs "Quaesitum, Solicitude, Surroundings, and Expenditure" with the four core contents of hospital management "Quality, Service, Staff and Economic operation".ResultsAfter two years implementation of the model, Xuzhou Renci hospital has reached a series of achievements, including being elected as the honest private hospitals and ranking first, achieved the highest grade of "special satisfaction" in the third-party hospital satisfaction survey organized by the government; being rated as "the most beautiful hospital in China" and awarded the title of "the most beautiful hospital in China—the light of the city"; promoted to the third-grade orthopedic hospital in 2019; ranked in the forefront of original non-public hospitals in northern Jiangsu Province in the Chinese hospital competitiveness conference hosted by Asclepius Health in Hong Kong 2019; recognized as the "safe demonstration hospital" in Jiangsu Province 2019.ConclusionThe double QSSE refined management mode has the characteristics of standardization, quantification, comparison, easy assessment and easy replication, which improves not only the patient-centered medical experience, but also the hospital-department quality management system. It is an innovative hospital management mode that conforms to JCI standard and adapts to China's national conditions.

scholarly journals Perception of Departmental Heads and Chief Executives towards Hospital HR Management Issues: A Comparison of Public and Private Hospitals in India

2012 ◽  
Vol 2 (3) ◽  
pp. 46 ◽  
Author(s):  
Gaurav Singh ◽  
Ajay Singh ◽  
Shashi Singh
Keyword(s):  
Private Hospital ◽  
Hospital Management ◽  
Public Hospitals ◽  
Test Analysis ◽  
Private Hospitals ◽  
Public And Private ◽  
Chief Executives ◽  
Significant Difference ◽  
Private And Public ◽  
Management Issues

This paper analyses the perception of public and private hospital departmental heads and chief executives towards hospital management issues and compare their perceptions. A survey was conducted on private and public staff members. A total of 200 members formed the sample of which 100 belonged to public hospitals and 100 to private hospitals. The data were analysed with the help of t test analysis and the explanation of the responses of the respondents. The study reveals that there is no significant difference in the perceptions of heads towards the hospital management issues. It is also revealed that though there is no significant difference, yet private hospitals scores over public hospitals. Keywords: Public hospital, Private hospital, Departmental heads, Hospital Management

MODEL MANAJEMEN MUTU MADRASAH KAJIAN DI MIN & MI MA’RIF PAGERAJI PURWOKERTO

2018 ◽  
Vol 19 (1) ◽  
pp. 74-105
Author(s):  
Rohmat Rohmat
Keyword(s):  
Quality Management ◽  
Quality Management System ◽  
Management Model ◽  
Teacher Competence ◽  
Model Quality ◽  
Community Environment ◽  
The Family ◽  
Quality Management Model ◽  
Community Cooperation

Abstract: The quality of madrasah education needs to get serious attention both from process aspect and its result. The quality of madrasah education is also influenced by the family and community environment. This brings with it the need for a review and mapping of the quality management model of education in Madrasah Ibtidaiyah. The Madrasah Ibtidaiyah of Purwokerto and MI Ma'arif Pageraji Purwokerto were chosen to be the subject of this study with the consideration that the school has a good quality management system. This study aims to find the typology of quality management education in MI that is effective so that it can be replicated. Based on the findings of the data, it can be concluded as follows: (1) Quality planning conducted in MIN and MI Ma’arif pageraji Purwokerto through (a) improvement of teacher competence, through OJT activity (on the job trainning), (b) teacher. (c) Development of natural competence matrix. (d) Parent and community cooperation in establishing some madrasah programs. (2) Quality control system conducted in MIN and MI Ma’arif pageraji Purwokerto done through supervision activities. (3) Quality assurance conducted in MIN and MI Ma’arif pageraji Purwokerto done internally by madrasah and audited through accreditation activities run by the accreditation bodies of madrasah or other institutions externally. Keywords: Management model, quality of madrasah.

scholarly journals Study on the Management Pattern of Wenzhou Family Enterprises under Traditional Chinese Thoughts and Ideas

2017 ◽  
Vol 6 (2) ◽  
pp. 46
Author(s):  
Chunxiao Li ◽  
Jiahui Yao
Keyword(s):  
Capital Investment ◽  
Management Mode ◽  
Management Model ◽  
Family Management ◽  
Chinese Family ◽  
Enterprise Development ◽  
Perspective View ◽  
Chinese Thought ◽  
Family Enterprises ◽  
The Family

This paper studies the management model of typical Chinese family from the perspective of Chinese thought history, and defines the ideological and industrial advantages of its special management mode. From the perspective view of human resources, capital investment and product development, how to transform and upgrade the family management mode are discussed so as to adapt to the enterprise development during the Internet era.

scholarly journals Pengelolaan Ketidakefektifan Perfusi Jaringan Perifer Pada Pasien Post ORIF Hari Ke-3 Atas Indikasi Fraktur Femur Dextra 1/3 Distal Di RSUD Ungaran

2021 ◽  
Vol 3 (2) ◽  
pp. 41
Author(s):  
Anggi Agustina ◽  
Mukhamad Musta'in ◽  
Maksum Maksum
Keyword(s):  
Hospital Management ◽  
Tissue Perfusion ◽  
Regional Hospital ◽  
Peripheral Tissue ◽  
The Third

Fracture is the broken continuity of the bone. Based on type and size of the bone, bone can break when it is not strong enough to withstand the pressure applied to the bone. The purpose of this research was to determine the management of the ineffectiveness of peripheral tissue perfusion in Mrs.S suffering from third-day post ORIF with the indication of femur 1/3 distal dextra fracture in Cempaka room, Ungaran Regional Hospital. Management results obtained swollen femur on the third-day post ORIF. It can cause complications due to the ineffectiveness of peripheral tissue perfusion in the patient. A suggestion for nurses in the hospital is to be able to carry out routine observations in post-operative ORIF patients that might experience changing condition. Key words:ROM Exercise, Ineffective Peripheral Tissue Perfusion, Post ORIF

scholarly journals Inclusion and Integration of the Disabled into the Labor Market Against the Background of the New Regulations in Germany

Equilibrium ◽  
2013 ◽  
Vol 8 (3) ◽  
pp. 79-101
Author(s):  
Lilianna Jodkowska
Keyword(s):  
Labor Market ◽  
Quality Management System ◽  
The Third ◽  
The Social ◽  
The Disabled ◽  
Social Code ◽  
Two Stages ◽  
The Unemployed ◽  
New Criteria

The aim of the article is to present new regulations introduced by the Third Book of the Social Code in Germany that concern a reform of the labor market's active instruments gathered under the name "Instumentenreform".  One of the main objectives of the reform is to improve the quality of programs and projects that activate the unemployed, but also to make efforts to include in the labor market groups that have not been activated in such a way so far. One of such groups are the disabled trained and employed in Invalids' Cooperatives.  One of the further, and at the same time new, criteria for all organizations and institutions receiving and applying for funds to realize programs of the labor market and vocational trainings is the introduction and certification of the quality management system. The aim of the paper is to compare the activity of Invalids' Cooperatives in Poland and Germany. This aim will be carried out by analyzing the regulations and as far as possible the data available (the regulations became effective in two stages: in April 2012, and since 01.01.2013 onwards).  The findings of the article have been collected in the form of a description of the situation and forecast for 2013.

scholarly journals The Comprehensive Quality in Health Services by Using Six Sigma

2019 ◽  
Vol 7 (9) ◽  
pp. 83-103
Author(s):  
Amal Yassin
Keyword(s):  
Health Services ◽  
Six Sigma ◽  
Practical Importance ◽  
Hospital Management ◽  
Public Hospitals ◽  
Total Quality ◽  
Government Hospitals ◽  
Intermediate Degree ◽  
High Degree

Abstract The study aimed to know the overall quality of the concept and its importance in providing high-quality health services and the availability of the key factors in the application and services and to take administrative factors, technical and human and financial, which may contribute to the raise if directed properly and have an adult in improving the quality of health services impact. Based on the nature of the study and the objectives it seeks, the analytical descriptive approach was used. It was based on the study of the phenomenon as it exists in reality and it is treated as a precise description and expressed in qualitative and quantitative terms. To analyze the analytical aspects of the research subject and then collect the initial data through the questionnaire as a main tool for research, designed specifically for this purpose, and distributed to government hospitals in Khartoum State, and included the study community department managers and patients in government hospitals in Khartoum state. A random sample was collected (300) department managers and patients from the Khartoum government hospitals. Each individual has the opportunity to be a member of the study sample during the year 2016. The study concluded with a number of results, the most important of which is that the hospital management has the material potential (furniture, equipment, ...) to use the Six Sigma curriculum with an intermediate degree. The hospital management is ready to use the Six Sigma curriculum to a high degree. Six Sigma In the middle level, the hospital management is keen to train the heads of departments to form teams for the process of continuous improvement to a high degree, the hospital administration is continuously improving the purpose of reducing the deviations and errors that occur, the hospital management is ready to provide an information system Its data continuously At, there is the management of the hospital readiness to provide direct contact with an intermediate degree of quality coaches tuning software system. The study presented a number of recommendations, the most important of which is linking the promotion system in the public hospitals in Khartoum state with the quality control program, paying attention to the overall quality and stressing the possibility of using it in hospitals in Khartoum State because of its scientific and practical importance and improving the quality of the services and the operations provided. Keywords: total quality management, health services, competitiveness, sigma six

scholarly journals Encouraging Patient Engagement Behaviors from the Perspective of Functional Quality

2020 ◽  
Vol 17 (22) ◽  
pp. 8613
Author(s):  
Yi Mei ◽  
Xiaoyan Xu ◽  
Xiaodong Li
Keyword(s):  
Patient Engagement ◽  
Service Providers ◽  
Partial Least Square ◽  
Public Hospitals ◽  
Least Square ◽  
Medical Services ◽  
Equation Modeling ◽  
Patient Trust ◽  
Functional Quality ◽  
Service Staff

Despite extensive research on how patient engagement behaviors (PEBs) are facilitated though explicit technical interventions in medical services, research on the encouragement of PEBs from the perspective of the service process is lacking. This study explores how functional quality dimensions (responsiveness, empathy, surroundings, and access) affect PEBs (compliance and loyalty) through a two-channel psychological mechanism (trust and satisfaction). This study tests the proposed model using survey data from two public hospitals in southeastern China and employs the partial least square (PLS) technique of structural equation modeling (SEM) to analyze the data. The results show that service providers’ responsiveness, empathy, and access affect patient compliance and loyalty through patient satisfaction; however, the effect of surroundings is not significant. The responsiveness and empathy of service staff affect PEBs through patient trust. Considering the high-contact professional nature of medical services, we call for more efforts toward improving service processes rather than simply relying on technical interventions. Specifically, hospitals and contact employees should devote time and effort to functional quality management in three dimensions, namely responsiveness, empathy, and access, to secure patient trust and satisfaction.

scholarly journals Perbedaan Komunikasi Terapeutik Perawat Di Ruang Rawat Inap RS Pemerintah Dan RS Swasta

2017 ◽  
Vol 12 (1) ◽  
pp. 43
Author(s):  
Nova Fitria ◽  
Zahroh Shaluhiyah
Keyword(s):  
Job Satisfaction ◽  
Private Hospital ◽  
Work Motivation ◽  
Work Climate ◽  
Public Hospitals ◽  
Therapeutic Communication ◽  
Cross Sectional ◽  
Private Hospitals ◽  
Government Hospitals

ABSTRAKDengan adanya kesetaraan peran rumah sakit pemerintah dan rumah sakit swasta dalam meningkatkan kualitas layanan kesehatan di Indonesia, maka setiap rumah sakit harus memberikan pelayanan yang baik dan berkualitas. Perawat merupakan bagian dari SDM Rumah Sakit yang memberikan pengaruh cukup besar terhadap kualitas pelayanan. Pelaksanaan asuhan keperawatan yang baik tidak dapat dipisahkan dari peran komunikasi terapeutik yang dilakukan oleh perawat yang juga merupakan salah satu upaya peningkatan pelayanan kepada pasien. Jenis penelitian ini adalah penelitian kuantitatif dengan desain penelitian menggunakan cross-sectional. Hasil penelitian menunjukkan ada perbedaan yang signifikan pada pelaksanaan komunikasi terapeutik perawat di RS Pemerintah dan di RS Swasta, dimana pelaksanaan komunikasi terapeutik perawat di RS swasta lebih baik. Faktor-faktor yang berhubungan secara signifikan dengan pelaksanaan komunikasi terapeutik perawat di RS Pemerintah dan di RS Swasta adalah sama, yaitu variabel kepuasan kerja, motivasi kerja, iklim kerja, dukungan teman kerja dan dukungan kepala ruang. Faktor yang paling dominan berpengaruh terhadap kepatuhan perawat di RS Pemerintah dalam melaksanakan komunikasi terapeutik adalah motivasi kerja (OR 36,866); sedangkan di RS Swasta adalah dukungan kepala ruang (OR 28,598). Perbedaan yang bermakna antara RS Pemerintah dengan RS Swasta nampak pada variabel: umur, masa kerja, sikap, kepuasan kerja, motivasi kerja, iklim kerja, dukungan teman kerja, dukungan kepala ruang, dan pelaksanaan komunikasi terapeutik itu sendiri. Kata Kunci: Pelaksanaan, Komunikasi Terapeutik, RS Pemerintah-RS Swasta Differences Therapeutic Communication Nurse In Inpatient Room Government Hospital And Private Hospital;quality role of government hospitals and private hospitals in improving the quality of health services in Indonesia, causing every hospital should provide a good service and quality. Nurses are part of hospital human resource that considerable influence on the quality of service, and the implementation of good nursing care can not be separated from therapeutic communication. the optimal implementation of therapeutic communication by nurse is one of the efforts to improve services to the patients. The type of this research was quantitative with cross-sectional study. The results showed a significant differences in the implementation of nurses therapeutic communication between public hospitals and private hospitals, where the implementation of nurses therapeutic communication in private hospital are better. Associated factors significantly with the implementation of nurses therapeutic communication in public hospitals and in private hospitals are the same, the variables are job satisfaction, work motivation, work climate, coworkers support and head of ward support. The most dominant factor that affects the compliance of nurses in government hospitals in implementing therapeutic communication is work motivation (OR 36.866), while in private hospitals is head of ward support (OR 28.598). Significant differences between the government hospitals and private hospitals appears on variables: age, period of work, attitude, job satisfaction, work motivation, work climate, coworker support, head of ward support, and the implementation of therapeutic communication itself. Keywords: Implementation, Therapeutic Communication, Government-Private Hospital

scholarly journals Problems Examination in Quality Management System

2013 ◽  
Vol 16 (4) ◽  
pp. 108-112
Author(s):  
Mariusz J. Ligarski
Keyword(s):  
Quality Management ◽  
Management System ◽  
Quality Management System ◽  
Statistical Tests ◽  
Third Party ◽  
Iso 9001 ◽  
Practical Application ◽  
The Third ◽  
Different Types ◽  
The Third Party

Abstract In the work, there was a method of problems examination presented in the certified quality management system according to the ISO 9001 standard. The own method of problems examination was suggested on the basis of reports from audits of the third party. There are method assumptions as well as practical application presented for the examination of nonconformities and weaknesses on a sample of 892 organizations certified by a chosen certifying body. Different types of compilations of obtained results are showed. Different possibilities of their application for the examination of relations of identified problems were indicated, depending on the size and profile of examined organizations. Different types of statistical tests were used in the method together with their possibilities. Concrete examples of uses of the method and statistical tests were provided for examining the relations between the size as well as profile of the organization and the number as well as type of nonconformities and weaknesses. It was attempted to determine what possibilities the method provides and to give the examples of its practical use. Additionally, an attention was paid to potential difficulties when applying the method.

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