scholarly journals ESP Course Design for Indonesian Hotel Industry: Need Analysis

2021 ◽  
Vol 2 (2) ◽  
pp. 52-61
Author(s):  
Yuyud Tri Guntoro
Keyword(s):  
Qualitative Method ◽  
English Language ◽  
Course Design ◽  
Tertiary Education ◽  
Participant Observation ◽  
Hotel Industry ◽  
Hotel Employees ◽  
Need Analysis ◽  
Foreign Accents ◽  
Front Desk

English for Specific Purpose (ESP) runs to equip learners’ English language for their future needs in tertiary education. In the hotel industry, the laborers’ English capabilities are crucial as their duties deal with foreign guests. However, hotel employees’ English language inability was found in a small case. Thus, the ESP argues able to advance labor’s English language skills. This research aims to identify staff’s English needs in the front-desk department by identifying labors’ lacks, wants, and necessities. Furthermore, this paper also seeks the expected ESP course. The data were collected toward three staff and a hotel manager by using the qualitative method. Additionally, interview and participant observation has established in Kapal Garden Hotel, Indonesia. The result are 1.) Speaking and listening are primary skills for a front desk job. It is in line with work necessities that front desk staff’s duties are to communicate with foreign guests. The ESP course is expected to lead the students to pronounce vocabulary in hotels, respond to the conversation in the check-in and check-out situation, explain hotel facilities, direct the guest to a certain place, and understand the various foreign accents. 2.) The staff expects flexible teaching for ESP course design.

scholarly journals NEED ANALYSIS ON ENGLISH TEACHING MATERIALS FOR ICT STUDENTS

2018 ◽  
Vol 4 (2) ◽  
pp. 209
Author(s):  
Sri Diana ◽  
Musdalifah Mansur
Keyword(s):  
Qualitative Method ◽  
English Language ◽  
Final Report ◽  
Information Communication ◽  
Final Project ◽  
Need Analysis ◽  
Speaking Skill ◽  
Communication And Technology ◽  
Academic Year ◽  
Learning English

The research aims to find out the English Materials need of the students of Genetic Computer School Singapore in Learning English. The quantitative and qualitative method were conducted in this research to provide the description of the students’ needs. In collecting the data, the researcher applied interview for lecturers and questionnaire for the students as the instrument of the research. There were two lecturers and thirty of second-semester students in the 2017-2018 academic year as participants in this research by conducting purposive sampling.The result of this research revealed that students of Information, Communication and Technology (ICT) mostly needed two skills in learning English. First, speaking skill that is to communicate in English and to present their final project exam. Second, writing skill is used to do their assignment and final report in English. Language element which most important and needed by the students is vocabulary, then followed by grammar. The interview result showed that in teaching English the lecturers do not have permanent syllabuses for four semesters and the existing materials are design based on lecturers perception, it is not based on students needs. The information of this research as the recommendation for the institution that might be used as guidance to design the English syllabuses.

scholarly journals Current Needs and Difficulties in English Language Skill Faced by The Tourism Students

2019 ◽  
Vol 10 ◽  
pp. 1535-1554
Author(s):  
Ratnah .
Keyword(s):  
Data Analysis ◽  
Data Collection ◽  
English Language ◽  
Reading Skills ◽  
Language Skills ◽  
Hotel Industry ◽  
Language Skill ◽  
Reading And Writing ◽  
Hotel Employees ◽  
Language Competencies

Recently, the development of tourism  is increasing sharply and hotel industry has important role to support the tourism development in terms of providing the comfortable accommodation and excellent services and English language competencies should be possessed by the hotel employees in order to provide excellent services. However, some hotel employees still have low competence in English language skill. The purpose of this study is to find out the language skills that are mostly needed and categorized as the problems by the hotel employees in their work. This study employed quantitative study by using questionnaire and interview as the method of data collection.  The sample of this study was taken by using purposive sampling by taking 30 tourism students who have just completed their six-month internship program in the industry. Based on the results of data analysis, it has been found that most language skills (listening, speaking, and writing) are categorized “High”   used by the hotel employees, as their score between 3.41-4.20. While reading skills are categorized “Moderate” as its mean score between 2.61-3.40. And also All the language skills (listening, speaking, reading, and writing) are categorized “High” as problems faced by the hotel employees, as their score between 3.41-4.20.   

A Need Analysis in English Material for XI Grade of Beauty Program

2021 ◽  
Vol 9 (1) ◽  
pp. 37
Author(s):  
L. W. Padmawati ◽  
K. Sintya Dewi
Keyword(s):  
Data Collection ◽  
Qualitative Method ◽  
English Language ◽  
English For Specific Purposes ◽  
Needs Analysis ◽  
Teaching Materials ◽  
Need Analysis ◽  
Tourism Sector ◽  
Study Results ◽  
English Students

Needs analysis aims to identify what English students should learn. However, there are still many teachers who have not analyzed the material needs of students. The material used by the teacher is too general for students. Students do not get English for specific purposes for particular majors. This results when students find it challenging to communicate with guests in certain areas. This study aims to analyze the English material and analyze the suitability of the English language material based on the ESP principles. This study used the descriptive qualitative method. The study subjects were students of the class XI beauty program—the use of questionnaires and document checklists as data collection instruments. The study results indicate that students need unique English materials and special English skills in the tourism sector, especially in beauty spas. Furthermore, based on the document checklist, the English teaching materials in the beauty program are not by the ESP concept because the data shows that the teaching materials are too general and not close to the student's field. Therefore, students hope that the school can design an ESP program to improve competence in beauty spa activities.

scholarly journals Needs Analysis of ‘English for Accounting’ in Tertiary Education

ELT in Focus ◽  
2019 ◽  
Vol 1 (2) ◽  
pp. 52-64
Author(s):  
Wulan Rahmatunisa ◽  
Vina Agustiana
Keyword(s):  
Qualitative Method ◽  
Course Design ◽  
Tertiary Education ◽  
Document Analysis ◽  
Learning Activities ◽  
Needs Analysis ◽  
Accounting Students ◽  
Future Career ◽  
Material Development ◽  
Listening And Speaking

This study focused on needs analysis and course design of English for accounting in tertiary education in Kuningan, West Java. It aimed to investigate the required learning materials and the suitable learning activities for accounting students of tertiary education. This study employed qualitative method. It was conducted in qualitative design with some data collected quantitatively through questionnaire and some collected qualitatively through interviews and document analysis from students and lecturers. The questionnaire was used for descriptive statistics, whereas interviews and document analysis were used for the collection of more in-depth and emergent data. This study revealed that listening and speaking skills are the priority in teaching English which is closely followed by writing and reading. The highest students’ preferences for classroom learning activities are vocabulary exercising, followed by simulation and grammar exercising. It is also found that most students consider English is important in their future career and they might need English to communicate with colleague and customer. This information target situation should be taken into consideration as the basis of syllabus and material development. The information from target situation analysis is important in ESP course since it is all about eliciting what the learners have to know related to their future career.

Variasi Bahasa, Singkatan, dan Kesalahan Ejaan Pada Fitur Market Place di Facebook

2020 ◽  
Vol 3 (2) ◽  
pp. 135
Author(s):  
Hanifah Monika Sulistyowati ◽  
Andi Haris Prabawa ◽  
Yakub Nasucha ◽  
Laili i Etika Rahmawat
Keyword(s):  
Qualitative Method ◽  
English Language ◽  
Market Place ◽  
Spelling Errors

The purposes of this study were to answer the following questions: (1) What are the forms of language variations found on the market place feature on Facebook? (2) What are the forms of word abbreviations found on the market place features on Facebook? (3) What are spelling errors in the market place feature on Facebook? This study used a qualitative method referring to the analyses of screenshots and data records. The results of this study revealed the following: 1) There are three variations of language, including Indonesian and English language variations, Indonesian and Javanese variations, and the variations of Indonesian, English, and Javanese. 2) There are two types of word abbreviations, namely Indonesian abbreviations and English abbreviations. 3) There are four forms of spelling errors, including a) Erroneous use of capital letters, b) erroneous use of the in-front letter, c) Errors in writing periods (.) and commas (,), and d) Errors in quotation marks (". .. ") and abbreviations or apostrophes ('').

FORMAL ASSESSMENT IN THE ENGLISH LANGUAGE COURSE FOR STUDENTS OF ECONOMIC SPECIALTIES

InterConf ◽  
2021 ◽  
pp. 82-87
Author(s):  
Angelina Roliak
Keyword(s):  
English Language ◽  
Tertiary Education ◽  
Formal Assessment ◽  
Teaching Professional

The article reveals different ways of evaluation the efficiency of teaching professional English lexis to the students of economic specialties in institutions of tertiary education in Ukraine. The author analyzes the main types of students’ professional translation skills estimation from the contextual, structural, methodological and situational perspectives.

scholarly journals ANALYSIS OF APOLOGIES SPEECH ACT IN JAPANESE AND ENGLISH: CONTRASTIVE PRAGMATICS

2019 ◽  
Vol 7 (5) ◽  
pp. 245-255
Author(s):  
Diana Kartika
Keyword(s):  
Content Analysis ◽  
Social Interactions ◽  
Qualitative Method ◽  
English Language ◽  
Qualitative Data ◽  
Speech Act ◽  
Research Data ◽  
Data Sources ◽  
Social Situations ◽  
Analysis Techniques

Purpose: In everyday life, humans when interacting with others often misunderstands and make apologies. Apologies in Japanese and English have different ways of delivering. Like the expression of apology "sumimasen" in Japanese and "Sorry" in English. This study uses a corpus-based approach to check the variation of apology strategies used in Japanese and English and then analyzed. This study aims to analyze and compare apologies in Japanese and English also study their contextual use.     Methodology: The method used in this study is a qualitative method with content analysis techniques consisting of the form of Japanese and English language apologies. Sources of research data are qualitative data sources from examples of Japanese and Bahasa sentences. Main Findings: it can be concluded that the expression of apology in Japanese and English is very diverse. Judging from the origin he said some phrases of apology in Japanese are more likely to be a misconception or misconduct (sumimasen, gomennasai, shitsureishimashita, mooshiwakearimasen, warui). Apologies in Japanese may vary depending on how severe the mistakes have been made and how well a person relates to the person who is the object of the error. Implications/Applications: The findings of this research can help individuals in communication and social interactions. Also, it provides an overview of apology in different settings and social situations.

scholarly journals Importance of staff training in hotel industry Case Study: Hotel Dukagjini

2011 ◽  
Vol 1 (2) ◽  
Author(s):  
MSc. Albana Gazija
Keyword(s):  
Staff Training ◽  
Qualitative Method ◽  
Employee Performance ◽  
Rapid Change ◽  
Hotel Industry ◽  
Global Competition ◽  
Personnel Training ◽  
Continuous Training ◽  
New Methods

In every business, independently of the activity, human resources are the most precious capital. In terms of global competition and rapid change, personnel training are essential. Every manager should be able to attract qualified and capable personnel, in order to use their skills in achieving organizational objectives. In a market economy where uncertainty is rather widespread, obtaining knowledge and information is becoming a source for creating competing advantages.One of the most important aspects in contemporary hotel industry is getting to know the new methods and techniques through training. Staff training is an important part in Human Resource Management, in order to improve employee performance, respectively it helps putting their skills to better use and specialization in their work. Application of an efficient training process has an important impact in increasing employee performance.     The aim of this study is to understand the importance of personnel training in hotel industry. The study includes the theoretical part for staff training, importance and benefits. The empirical part is composed by a qualitative method research of Hotel Dukagjini in Peja. The paper’s results have shown that management has a relatively good understan-ding of the importance of personnel training; the hotel may be in a favorable situation if the employees keep taking continuous training. 

scholarly journals Intercultural competence of university teachers: a challenge of internationalization

2019 ◽  
Vol 7 (1) ◽  
pp. 1-18 ◽  
Author(s):  
Anna Zelenková ◽  
Dana Hanesová
Keyword(s):  
Higher Education ◽  
Action Research ◽  
Intercultural Competence ◽  
English Language ◽  
Course Design ◽  
Medium Study ◽  
University Teachers ◽  
Significant Deficit ◽  
Intercultural Mediators

Abstract The aim of the authors is to respond to the growing demands on the intercultural competence of university teachers due to intensified internationalization pressures on higher education, especially due to the growing number of students and teachers’ international exchanges. They report on an intercultural course design responding to this need, presenting a case study from Slovakia. First, they define the need of intercultural competence of university teachers, especially those teaching in English-medium study programmes. Then they share a) findings from a needs analysis preceding the design of a new curriculum for an intercultural competence course (ICC) at Matej Bel University (MBU) with three aims (development of linguistic, cultural and pedagogic competences); and b) results from action research during piloting the ICC course. A comparison of 2011 and 2018 surveys pointed to the growing dominance of the English language, including an increasing command of English by MBU teachers. The ICC curriculum, tailored to the pre-identified teachers’ needs, proved to be a feasible way of facilitating their intercultural competence. Its implementation revealed persistent prejudices and difficulties associated with overcoming them. It also confirmed a significant deficit in preparing university teachers for their role as intercultural mediators in English-medium courses.

scholarly journals The Affix Changes from Middle English to Modern English Found In The Miller's Tale Written by Geoffrey Chaucer and Its Modern English Version

2019 ◽  
Vol 8 (1) ◽  
Author(s):  
Egi Putriana ◽  
Jufrizal Jufrizal ◽  
Fitrawati Fitrawati
Keyword(s):  
Data Analysis ◽  
Middle English ◽  
Old English ◽  
Geoffrey Chaucer ◽  
Qualitative Method ◽  
English Language ◽  
English Version ◽  
New Words ◽  
History Of ◽  
Vowel Change

The history of English language has three periods of time; Old English, Middle English, and Modern English. The linguistic forms in English development are different each period. This research aims to find out one of the changes, that is, the affix changes from Middle English to Modern English form that found in both of The Miller’s Tale Story Middle English and Modern English versions. This research also aims to find out the spelling changes in affixes. This research used descriptive qualitative method. The data, which are the collection of words that have affixes found in The Miller’s Tale, were identified based on the base of the words and its affixes and its were classified based on the type of its functions. Based on data analysis, there are seven affixes in Middle English which have been changed in Modern English form. These changes occur in the deletion of vowel, change of vowel, substitution of the affix, and elimination of the affix. The spelling change also influenced the change in suffixes. Some of the vocabularies change into the new words and some of the words change only in its vowel.

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