scholarly journals Paths to Success for 7-Eleven in Thailand

2011 ◽  
Vol 3 (1) ◽  
pp. 1-7 ◽  
Author(s):  
Thanee Ngaochay
Keyword(s):  
Human Resource Development ◽  
Sustainable Growth ◽  
Market Potential ◽  
Success Factor ◽  
Special Relationship ◽  
Brand Name ◽  
Strategic Decisions ◽  
Company Limited ◽  
Public Company ◽  
Key Success Factor

This paper reports on an empirical study aimed at elucidating reasons for success in the implementation of strategic decisions by 7–Eleven in Thailand. The 7–Eleven convenience store is a business format franchising operation, which includes the product or service, the brand name or trademark, and the operating system developed by the franchisor and it has experienced significant growth. The Charoen Pokphand (CP) All Public Company Limited (PCL) is the operator of the 7-Eleven convenience stores in Thailand and it has been involved, therefore, with creating opportunities in the franchise system for that market. Potential franchisors have staff trained and support provided for all aspects of their businesses. To have better chances for success, 7-Eleven needs to evaluate itself in order to improve its systems. People are one key success factor in the franchise business, particularly in terms of the representative of the franchisor, who as an agent of the company reflects the company’s image. For the company to achieve sustainable growth, emphasis should be placed on organizational and human resource development. Both parties in the business must provide high levels of cooperation to each other. The franchise business is a special relationship in which the parties can mutually share the benefits.

scholarly journals Transformation of the Cosmetic Industry Due to the COVID-19 Pandemic

2021 ◽  
Vol 8 (12) ◽  
pp. 627-633
Author(s):  
Mega Farisha ◽  
Hartoyo . ◽  
Arief Safari
Keyword(s):  
Analysis Data ◽  
Qualitative Approach ◽  
Market Potential ◽  
Market Development ◽  
Success Factor ◽  
External Shocks ◽  
Cosmetic Products ◽  
Consumer Group ◽  
Cosmetic Industry ◽  
Key Success Factor

The Covid-19 pandemic that occurred caused external shocks to every company, without exception, companies engaged in the cosmetic sector. This study aims to analyze the company's external factors that affect the strength of the company's external side and assess whether there is a potential for market development. This study uses a qualitative approach using PESTEL analysis. Data were obtained from interviews with resource persons related to cosmetic products (facial serum) and also from literature in the Jabodetabek area. This study resulted in a key success factor that can be adopted by businessman, namely understanding the behavior of cosmetic consumers, especially facial serum. By understanding consumer behavior, businessman can determine appropriate strategies according to each consumer group and can also improve the trademark performance of each facial serum business actor. In addition, the importance of innovating, transforming, and adapting quickly to a phenomenon (in this case the Covid-19 pandemic) makes business not stagnant, continues to grow and is able to capture new market potential. Keywords: cosmetic, Covid-19, facial serum, key success factor, PESTEL analysis.

scholarly journals User knowledge factors that hinder the design of new home healthcare devices: investigating thirty-eight devices and their manufacturers

2021 ◽  
Vol 21 (1) ◽  
Author(s):  
Fan Yang ◽  
Abdullah Al Mahmud ◽  
Tao Wang
Keyword(s):  
End Users ◽  
Home Healthcare ◽  
Success Factor ◽  
User Research ◽  
The Public ◽  
Root Cause ◽  
Potential Applications ◽  
User Knowledge ◽  
Key Success Factor ◽  
Innovation Processes

Abstract Background The demand for home healthcare devices arises; however, many home healthcare devices on the market are not designed to reflect the needs and features of the end-users. This study explored the user knowledge factors that hindered the design of new home healthcare devices and the interrelationships between the factors. Methods The abovementioned factors were identified from analysing the project documents of thirty-eight carefully selected home healthcare devices produced by five manufacturers; followed by interviewing the thirty stakeholders playing key roles in developing the devices. Results The design of the home healthcare devices was influenced by (1) the user insights utilised in formulating project strategies; (2) the sources of user information; (3) the execution of user research; and (4) the formulation of the manufacturers’ principal innovation processes. Conclusions The users’ characteristics and needs were not sufficiently reflected in developing new home healthcare devices. One root cause was that the end-users were not perceived by the manufacturers as a key success factor in most cases, given that most of the devices were initiated following the public sector’s requests. Actual or potential applications of this study include the facilitation of the appropriate application of human factors methods in developing new home healthcare devices and the improvement of the user performance of the end-devices.

scholarly journals How Can We Find Out What Makes a Good Requirements Engineer in the Age of Digitalization?

2017 ◽  
Vol 7 (3) ◽  
pp. 147
Author(s):  
Yvonne Sedelmaier ◽  
Dieter Landes
Keyword(s):  
Requirements Engineering ◽  
Quantitative Research ◽  
Scientific Basis ◽  
Success Factor ◽  
Quantitative Research Methods ◽  
Qualitative And Quantitative ◽  
Starting Point ◽  
Competence Profile ◽  
Key Success Factor ◽  
Insight Into

Good requirements are commonly viewed as a key success factor for IT (and non-IT) projects, but still there seems to be insufficient insight into which competences requirements engineers need to have these days. Digitalization is likely to pose new challenges to requirements engineering. Chances are that digitalization will change the competences that are necessary for successful requirements engineering. This paper proposes a research design that will be used for clarifying which competences requirements engineers need nowadays and how these competences change due to digitalization. To that end, qualitative and quantitative research methods will be combined for developing a comprehensive competence profile for requirements engineering on a scientific basis. The resulting competence profile constitutes a starting point for devising competence-oriented learning settings. Thus, our research contributes to a better understanding of competences for requirements engineering and improves education of future requirements engineers, in particular for coping with challenges posed by digitalization.

scholarly journals SERVQUAL Method in Retail Service Assessment

2020 ◽  
Vol 50 (2) ◽  
pp. 343-350
Author(s):  
N. Gryaznova ◽  
Olga Konovalova ◽  
Nataliya Pleshkova
Keyword(s):  
Service Quality ◽  
Customer Service ◽  
Brand Loyalty ◽  
Customer Experience ◽  
Retail Trade ◽  
Success Factor ◽  
Retail Chain ◽  
Retail Service ◽  
Key Success Factor ◽  
Subsequent Improvement

Introduction. Service quality and variety is currently the key success factor in retail trade. Retail service assessment can improve customer experience. The SERVQUAL method makes it possible to evaluate the service quality and solve the detected problems in customer service, thus securing the brand loyalty. Study objects and methods. The present research was based on a customer service survey conducted among 500 customers of the Lenta hypermarket in Kemerovo (Russia) in 2018. The results of the questionnaire underwent a SERVQUAL analysis. The obtained data on the customers’ needs and the degree of their satisfaction with the hypermarket customer service made it possible to develop recommendations for the retail chain. Results and discussion. The respondents answered three groups of questions: expectations, experience, and importance. The assortment of goods proved to be the most important factor, and there were no complaints in this respect regarding the Lenta retail chain. The attended time was rated second. Its assessment demonstrated a gap between the expectations and the experience (Q = –1.3). Retail space service also proved important; however, this aspect of service quality demonstrated the greatest gap between expectations and experience. Conclusion. The three-part SERVQUAL questionnaire helped to reveal the problems in the organization of the shopping service. The subsequent improvement will be important for consumers and the retail chain.

scholarly journals Estimation of Rate Constants for Nutrient Transformations

2019 ◽  
Vol 8 (3) ◽  
pp. 2437-2441
Keyword(s):  
Water Quality ◽  
Rate Constants ◽  
High Water ◽  
Model Parameters ◽  
Success Factor ◽  
Point Source Pollution ◽  
Temperature Dependent ◽  
Phosphate Nitrate ◽  
Simulation Errors ◽  
Key Success Factor

Non-point source pollution of surface water is a major impediment to meet water quality objectives. Managing such pollution sources in a sustainable way is a key success factor in maintaining high water quality and to prevent eutrophication. Mathematical models are widely used to simulate ecological and water quality interactions in surface waters. Simulation errors may arise due to uncertainties of the structure, input data and the model parameters. In this study, an attempt has been made to estimate the rate constants for nutrient transformations in Kabini River located in Southern part of Karnataka state in India. The experimental results demonstrated both ammonia and nitrite oxidation. In the river water, DO concentration was 5.2 mg/L. After addition of pollutants it reduced to 3.9 mg/L. EC changed from 370 to 550 µS/cm. pH remained almost the same. At 320C, the rate constants for phosphate, nitrate, nitrite, potassium and ammonia were found to be 0.165, 0.21, 0.077, 0.0777 and 0.078/hr respectively. The results obtained clearly specify that the rate constants are concentration and temperature dependent.

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