Effect of Customer Perception on Salesperson Owned Commitment in Customer-Salesperson Relationship

The purpose of this study was to investigate the impact of organizational factors based on the technology-organization-environment (TOE) framework on the applied levels and characteristics of audit analysis and internal audit performance. This study examined the factors that influence the use of audit analytics after applying these analyzes, as well as whether the use of audit analytics improves internal audit performance. This is a descriptive-correlational study. The statistical population of the study consisted of: Certified Public Accountants working in the Audit Organization, Institutions of Public Accountants Society using Cochran formula, 150 individuals were selected as sample. Data gathering tool was a 21-item researcher-made questionnaire whose validity was confirmed by face and structural methods and the reliability of the questionnaire was confirmed by Cronbach's alpha. Data analysis was performed using Amos 22 software and structural equation modeling method. The findings show that the complexity of information technology (IT), technology competency, managerial support and professional assistance have a positive and significant effect on the application and software level of audit analytics. The size of the organization and auditing standards have a significant and positive effect on the performance of the audited analysts. Functional auditing has a positive and significant effect on the level of (software) auditing analytics, and functional auditing and auditing analysis have a significant positive effect on internal audit performance.

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Cross-Border E-Commerce Security Issues and Protections

Cross-Border E-Commerce Marketing and Management - Advances in Electronic Commerce ◽

10.4018/978-1-7998-5823-2.ch005 ◽

2021 ◽

pp. 98-119

Author(s):

Sumaiya Thaseen ◽

Aswani Kumar Cherukuri ◽

Aarshitha Kopparapu ◽

Gopika Velu

Keyword(s):

Resource Allocation ◽

Market Share ◽

International Business ◽

Optimal Solutions ◽

Security Issues ◽

Cross Border ◽

Target Segment ◽

Marketing Costs ◽

The Impact

E-commerce enables brands to reach their customers globally anytime they want to shop and provide convenience to the busy and demanding customer. These days, cross-border e-commerce is accelerating faster compared to domestic e-commerce. Cross-border e-commerce is considered to be a separate body which has its own budget and resource allocation. It focuses on new opportunities that help in gaining market share and sales. This can result in lower marketing costs in the long-term. India contributes 0.8% of a $600 billion global cross-border e-commerce market. Thus, this is an enormous target segment that exporters can focus to expand their international business. There are numerous advantages of cross-border e-commerce, which will be discussed in detail in this chapter. This chapter discusses the meaning of GDPR, the subjects of GDPR, and the effects of GDPR on individuals and organizations. This chapter also states the impact of GDPR on different fields and technologies. In addition, the major cross-border e-commerce security issues are analyzed, and optimal solutions are discussed.

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The Long-Term Performance Consequences Of Strategic Partnerships In High Tech Industries

Journal of Applied Business Research (JABR) ◽

10.19030/jabr.v29i1.7569 ◽

2012 ◽

Vol 29 (1) ◽

pp. 217 ◽

Cited By ~ 2

Author(s):

Carolyn M. Callahan ◽

Rod E. Smith ◽

Angela Wheeler Spencer

Keyword(s):

Global Economy ◽

Operating Performance ◽

Customer Relationships ◽

High Tech ◽

Strategic Partnerships ◽

Product Cycles ◽

Long Term Impact ◽

Term Performance ◽

The Impact

In this paper, we examine how inter-firm partnerships impact long-term operating performance. With a global economy, rapid product cycles, capital constraints and advances in technology, firms seldom possess all the capabilities necessary to maintain and grow market share. Consequently, firms rely on a variety of partnerships. Theory suggests that firms enter such relationships to improve performance through access to new products, new markets, or new capabilities. Yet, relatively little is known about the long-term impact of collaborative arrangements such as alliances and established major customer relationships, although such dual partnership arrangements can have a major impact on the firms performance success. Our empirical results indicate that inter-firm partnerships affect operating performance, but the impact often depends on the industry, the nature of the firm, and the type of partnership.

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The Impact of Organizational Factors Based on Technology-Organization-Environment (TOE) Framework on Practical Levels and Characteristics of Audit Analysis and Internal Audit Performance

European Journal of Business Management and Research ◽

10.24018/ejbmr.2020.5.3.265 ◽

2020 ◽

Vol 5 (3) ◽

Author(s):

Mehdi Moradi ◽

Ehsan Rahmani Nia

Keyword(s):

Internal Audit ◽

Organizational Factors ◽

Equation Modeling ◽

Statistical Population ◽

Toe Framework ◽

Public Accountants ◽

The Impact ◽

Structural Methods ◽

Positive Effect ◽

Audit Performance

The purpose of this study was to investigate the impact of organizational factors based on the technology-organization-environment (TOE) framework on the applied levels and characteristics of audit analysis and internal audit performance. This study examined the factors that influence the use of audit analytics after applying these analyzes, as well as whether the use of audit analytics improves internal audit performance. This is a descriptive-correlational study. The statistical population of the study consisted of: Certified Public Accountants working in the Audit Organization, Institutions of Public Accountants Society using Cochran formula, 150 individuals were selected as sample. Data gathering tool was a 21-item researcher-made questionnaire whose validity was confirmed by face and structural methods and the reliability of the questionnaire was confirmed by Cronbach's alpha. Data analysis was performed using Amos 22 software and structural equation modeling method. The findings show that the complexity of information technology (IT), technology competency, managerial support and professional assistance have a positive and significant effect on the application and software level of audit analytics. The size of the organization and auditing standards have a significant and positive effect on the performance of the audited analysts. Functional auditing has a positive and significant effect on the level of (software) auditing analytics, and functional auditing and auditing analysis have a significant positive effect on internal audit performance.

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Budget expenditures as an instrument for demographic development

University Economic Bulletin ◽

10.31470/2306-546x-2019-41-202-212 ◽

2019 ◽

pp. 202-212

Author(s):

Olga Samoshkina ◽

Iryna Adamenko

Keyword(s):

Economic Development ◽

Demographic Factors ◽

State Regulation ◽

Demographic Development ◽

Demographic Situation ◽

Socio Economic Development ◽

Budget Policy ◽

The Impact ◽

Structural Methods

Relevance of the research topic. Budget expenditures are used as an instrument of state regulation of the dynamics of socio-demographic development of the country. Accordingly, the study of the impact of the trends of demographic development on the dynamics of socio-economic processes and the financial stability of the country in the medium and long term are relevant in order to use the regulatory capacity of budget expenditures to improve the demographic situation of the country and stimulate demographic growth. Formulation of the problem. Increasing the level of efficiency and effectiveness of fiscal policy while solving strategic tasks of socio-economic development of the country requires deepening research into the theoretical and methodological principles of using budget expenditures as an effective instrument for the regulation of demographic development, forecasting and planning of the expenditure part of the budget taking into account demographic factors. Analysis of recent research and publications. Problems of budgetary regulation of socio-demographic development of the country are devoted to the works of foreign and domestic scientists G. Becker, M. Blaug, G. Buchanan, A. Vishnevsky, O. Grishnova, S. Kapitsa, L. Kozarezenko, L. Lisyak, E. Libanova, G. Lopushniak, I. Lunina, A. Mazaraki, A. Smith, L. Thurow, V. Fedosova, I. Chugunova, T. Shults, S. Yurii and others. Selection of unexplored parts of the general problem. The study of budget expenditures as an instrument of demographic development is being updated due to the need to improve the quality level of budgetary regulation of the country's social development, the implementation of budget policy aimed at ensuring sustainable socio-economic development of the country, stability and balance of budgetary and pension systems in the medium and long-term prospect. Setting the task, the purpose of the study. The research objective is to analyze the peculiarities of using budget expenditures as a tool for regulation of socio-demographic development of the country for the formation and implementation of purposeful, consistent and effective budget policy. The purpose of the study is to reveal and improve the theoretical and methodological basics for the formation of budget expenditures in the system of state regulation of demographic development of the country. Method or methodology for conducting research. The article uses a set of scientific methods and approaches, including dialectic, system and structural methods, statistical, comparative and factor analysis, methods of scientific abstraction, analysis and synthesis. Presentation of the main material (results of work). The essence of budget expenditures as an instrument of regulation of demographic development of the country is revealed; improvement of the forecasting and planning of the budget expenditures taking into account demographic factors; an analysis of the trends of demographic development of Ukraine was made, priority directions of budget regulation of the demographic situation of the country were determined with the use of regulatory potential of budget expenditures. The field of application of results. The results of the study can be used in the process of formation and implementation of state policy in the field of budget expenditures. Conclusions according to the article. The use of budget expenditures as a tool for the regulation of demographic development implies a well-defined definition of the volume and structure of the expenditure part of the budget to influence the dynamics of socio-demographic processes in the country, taking into account their cyclicality and strategic priority directions of public development. The provisions on forecasting and planning of budget expenditures taking into account demographic factors are based on the consideration of the mutual influence of indicators of the budget expenditure and population and its age structure, the use of budget expenditures as an effective tool for the regulation of demographic trends.

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Service Quality in a Reduced payroll Environment: Applying Queuing Analysis to Customer Perception Case Study

Industrial and Systems Engineering Review ◽

10.37266/iser.2013v1i1.pp51-58 ◽

2013 ◽

Vol 1 (1) ◽

pp. 51-58

Author(s):

Robert DeWitt Yearout ◽

Jack Ballard ◽

Jimin Lee ◽

Claudel McKenzie ◽

Donna Parsons

Keyword(s):

Service Quality ◽

Service Time ◽

Cost Savings ◽

Quality Analysis ◽

Customer Perception ◽

Study Results ◽

Service Staff ◽

The Impact

This study was conducted in a national retail pharmacy company’s stores inWestern North Carolinato examine the impact of the reduction of store staffing, primarily pharmacists and service staff, on customers’ satisfaction with service time. Customer arrival rates and service times for each queue were conducted to determine optimal staffing. A random customer survey in multiple store locations provided customers’ perceptions of service quality. Analysis determined that over 30% of the customers surveyed were dissatisfied with service time. A regression analysis demonstrated a significant linear relationship (σ = 0.05) between total service time and customer satisfaction. Study results indicate that cutting staff could result in an unacceptable loss of a competitive advantage. Payroll cost savings of less than $70,000 per year could result in lost revenue dollars in excess of $1,700,000 per year. Thus reducing staff hours (decreasing payroll) in the short term may negatively impact long-term effectiveness and productivity.

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Suppressed, but Not Forgotten

Swiss Journal of Psychology ◽

10.1024/1421-0185/a000033 ◽

2011 ◽

Vol 70 (1) ◽

pp. 5-11 ◽

Cited By ~ 8

Author(s):

Beat Meier ◽

Anja König ◽

Samuel Parak ◽

Katharina Henke

Keyword(s):

Memory Trace ◽

Thought Suppression ◽

Test Phase ◽

Indirect Test ◽

Final Test ◽

Test Experiment ◽

And Control ◽

Cue Words ◽

The Impact

This study investigates the impact of thought suppression over a 1-week interval. In two experiments with 80 university students each, we used the think/no-think paradigm in which participants initially learn a list of word pairs (cue-target associations). Then they were presented with some of the cue words again and should either respond with the target word or avoid thinking about it. In the final test phase, their memory for the initially learned cue-target pairs was tested. In Experiment 1, type of memory test was manipulated (i.e., direct vs. indirect). In Experiment 2, type of no-think instructions was manipulated (i.e., suppress vs. substitute). Overall, our results showed poorer memory for no-think and control items compared to think items across all experiments and conditions. Critically, however, more no-think than control items were remembered after the 1-week interval in the direct, but not in the indirect test (Experiment 1) and with thought suppression, but not thought substitution instructions (Experiment 2). We suggest that during thought suppression a brief reactivation of the learned association may lead to reconsolidation of the memory trace and hence to better retrieval of suppressed than control items in the long term.

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