scholarly journals The Role of Customer Satisfaction in Mediation the Effect of Customer Relationship Management on Customer Loyalty (Study at Ramayana Bali Department Store Denpasar)

2021 ◽  
Vol 6 (6) ◽  
pp. 235-239
Author(s):  
Kadek Dian Nita Grihani ◽  
Ni Made Wulandari Kusumadewi
Keyword(s):  
Work Environment ◽  
Leadership Style ◽  
Employee Retention ◽  
Sample Selection ◽  
Customer Relationship ◽  
Physical Work ◽  
Physical Work Environment ◽  
The Relationship ◽  
Interview Questionnaire

This study aims to analyze the effect of leadership style, work environment on employee retention with non-physical work environment as a moderating variable. The research design used is associative. The research was conducted at Ayodya Resort Bali. The population of this study was 501 employees with 84 employees as samples. The sample selection technique is proportional stratified. The data collection method used is Observation, Interview, Questionnaire and analyzed by Moderated Regression Analysis (MRA). The results show that leadership style has a positive and significant effect on employee retention, the better the leadership style applied by the company, the employee's desire to remain in the company will also increase. The non-physical work environment strengthens the influence of leadership style on employee retention, the better the leadership style supported by a good non-physical work environment, the employee's desire to remain in the company will increase. Companies must always pay attention to the relationship between employees and the relationship between employees and superiors so that they continue to run well and harmoniously.

scholarly journals The Effect of Leadership Style on Employee Retention at Ayodya Resort Bali with Non-Physical Work Environment as Moderating Variable

2021 ◽  
Vol 6 (6) ◽  
pp. 223-226
Author(s):  
I. G. B. Krisna Dwipayana ◽  
I. Gusti Made Suwandana
Keyword(s):  
Work Environment ◽  
Leadership Style ◽  
Employee Retention ◽  
Sample Selection ◽  
Physical Work ◽  
Collection Method ◽  
Selection Technique ◽  
Physical Work Environment ◽  
The Relationship ◽  
Interview Questionnaire

This study aims to analyze the effect of leadership style, work environment on employee retention with non-physical work environment as a moderating variable. The research design used is associative. The research was conducted at Ayodya Resort Bali. The population of this study was 501 employees with 84 employees as samples. The sample selection technique is proportional stratified. The data collection method used is Observation, Interview, Questionnaire and analyzed by Moderated Regression Analysis (MRA). The results show that leadership style has a positive and significant effect on employee retention, the better the leadership style applied by the company, the employee's desire to remain in the company will also increase. The non-physical work environment strengthens the influence of leadership style on employee retention, the better the leadership style supported by a good non-physical work environment, the employee's desire to remain in the company will increase. Companies must always pay attention to the relationship between employees and the relationship between employees and superiors so that they continue to run well and harmoniously.

Analisis Gaya Kepemimpinan dan Lingkungan Kerja Non Fisik terhadap Kinerja Pegawai Melalui Kepuasan Kerja

2021 ◽  
Vol 4 (3) ◽  
pp. 597-611
Author(s):  
Titi Astutiningtyas ◽  
Kusuma Chandra ◽  
Gendro Wiyono
Keyword(s):  
Job Satisfaction ◽  
Work Environment ◽  
Leadership Style ◽  
Employee Performance ◽  
Primary Data ◽  
Physical Work ◽  
Z Score ◽  
Significance Level ◽  
Physical Work Environment ◽  
Quantitative Descriptive

This study aims to analyze the relationship between leadership style and non-physical work environment on employee performance through job satisfaction as an intervening variable for employees of BBTKLPP Yogyakarta. This research method uses quantitative descriptive using primary data obtained from distributing questionnaires. In this study using the sesnus technique, where all populations are taken, each population has the same opportunity to be sampled. The number of samples taken in this study were 110 questionnaires. Data were analyzed using SPSS and Smart PLS. The results showed that leadership style had a positive and significant effect on job satisfaction with a significance level of 0.042 <0.05, so hypothesis I was accepted. The non-physical work environment has a positive and significant effect on job satisfaction with a significance level of 0.000 <0.05, so hypothesis II is accepted. Leadership style has no positive and significant effect on employee performance with a significance level of 0.455 > 0.05, so hypothesis III is rejected. Non-fictional work environment has no positive and significant effect on employee performance with a significance level of 0.256 > 0.05, so hypothesis IV is rejected. Job satisfaction has a positive and significant effect on employee performance with a significance level of 0.006 < 0.05 (p <0.05), so hypothesis V is accepted. Leadership style on employee performance with job satisfaction as an intervening variable with a significance level of Z score 1.57 < 1.96 then hypothesis VI is rejected. Non-physical work environment on employee performance with job satisfaction as an intervening variable with a significance level of Z score 2.51> 1.96 then hypothesis VII is accepted. Keywords: Leadership style, non-physical work environment, job satisfaction, employee performance.

scholarly journals PENGARUH LINGKUNGAN KERJA NON FISIK DAN KETERLIBATAN ORGANISASIONAL TERHADAP RETENSI KARYAWAN

2019 ◽  
Vol 8 (7) ◽  
pp. 4384
Author(s):  
Desak Made Yuni Astuti ◽  
A.A. Sagung Kartika Dewi
Keyword(s):  
Work Environment ◽  
Employee Retention ◽  
Retention Rate ◽  
Linear Regression Analysis ◽  
Sampling Technique ◽  
Multiple Linear Regression Analysis ◽  
Physical Work ◽  
Physical Work Environment ◽  
Permanent Employees ◽  
Organizational Involvement

The purpose of this study was to determine the effect of non-physical work environment and organizational involvement on employee retention. This research was conducted at Kumala Hotel Legian Beach. The population of this study was all permanent employees totaling 148 people and using the Slovin formula to obtain a sample of 108 respondents. The sampling technique used in this study is disproportionate stratified random sampling. The method of data collection is done by means of interviews and surveys with tools in the form of questionnaires. The data analysis technique used is multiple linear regression analysis which is processed using SPSS. The results of this study indicate that all research hypotheses are acceptable. Non-physical work environment has a positive and significant effect on employee retention. Organizational involvement has a positive and significant effect on employee retention. The better the non physical work environment and organizational involvement, the higher the employee retention rate. Keywords: non physical work environment, organizational involvement, employee retention  

scholarly journals A Study in the Relationship Between Supportive Work Environment and Employee Retention: Role of Organizational Commitment and Person–Organization Fit as Mediators

SAGE Open ◽  
2020 ◽  
Vol 10 (2) ◽  
pp. 215824402092469
Author(s):  
Shumaila Naz ◽  
Cai Li ◽  
Qasim Ali Nisar ◽  
Muhammad Aamir Shafique Khan ◽  
Naveed Ahmad ◽  
...  
Keyword(s):  
Organizational Commitment ◽  
Work Environment ◽  
Fast Food ◽  
Structural Equation ◽  
Employee Retention ◽  
Equation Modeling ◽  
Person Organization Fit ◽  
Relationship Of ◽  
The Relationship

The main aim of the study was to empirically investigate the mediating role of organizational commitment (OC) and person–organization fit (POF) between the causal relationship of supportive work environment (SWE) and employee retention (ER). One thousand questionnaires were sent to the targeted population included employees of all chains of multinational fast-food brands (restaurants) in Lahore, Pakistan. The restaurants were selected from clusters by using a cluster sampling technique. Questionnaires were comprised of multiple items adopted from former studies to obtain responses using quantitative methodology. For statistical analysis and to test the proposed hypothesis, the partial least squares (PLS) structural equation modeling (SEM) technique was employed through Smart PLS 2.0 M3 software. The study’s findings elucidated that SWE has a positive and significant association with ER. In addition, OC and POF acted as mediators between the relationship of a SWE and ER. This study presented implications for human resource (HR) practitioners that they should endure developing mechanisms for imparting a SWE to foster healthy exchange relationships with people, which in turn will result in ER. This article significantly contributed to the extant literature on the relationship of the SWE and ER while highlighting the critical factors to be noticed for retaining key employees. This study also explicated the limitations and scope for further research.

scholarly journals PENGARUH BUDAYA ORGANISASI, GAYA KEPEMIMPINAN, DAN LINGKUNGAN KERJA FISIK TERHADAP DISIPLIN KERJA KARYAWAN

2019 ◽  
Vol 8 (8) ◽  
pp. 5090
Author(s):  
Putu Angga Armawan ◽  
I Wayan Suana
Keyword(s):  
Organizational Culture ◽  
Linear Regression ◽  
Work Environment ◽  
Leadership Style ◽  
Sampling Method ◽  
Physical Work ◽  
Training Center ◽  
Analysis Technique ◽  
Physical Work Environment ◽  
A Company

Work discipline is a method used by a company to influence the behavior of its employees in order to obey the rules and regulations in the company to achieve the goals of the company. Work discipline is influenced by organizational culture, leadership style, and physical work environment. The purpose of this study was to determine the effect of organizational culture, leadership style, and physical work environment on the work discipline of UPT employees. Bali Industrial and Tourism Training Center. This research was conducted at the UPT. Bali Industrial and Tourism Training Center. The number of samples taken was 40 people including the head of the Office, with a saturated sampling method. Data collection is done through interviews and questionnaires. The analysis technique used is multiple linear regression. Based on the results of the analysis it was found that organizational culture, leadership style, and physical work environment had a significant effect on work discipline. Keywords: work discipline, organizational culture, leadership style, physical work environment

scholarly journals PENGARUH KEPEMIMPINAN, HUBUNGAN KERJA DAN LINGKUNGAN KERJA FISIK TERHADAP DISIPLIN KERJA KARYAWAN

2019 ◽  
Vol 8 (7) ◽  
pp. 4125
Author(s):  
I Wayan Sugiantara ◽  
I Komang Ardana
Keyword(s):  
Work Environment ◽  
Leadership Style ◽  
Linear Regression Analysis ◽  
Multiple Linear Regression Analysis ◽  
Work Relationships ◽  
Physical Work ◽  
Corporate Leaders ◽  
Work Relations ◽  
Physical Work Environment ◽  
Work Relationship

Business competition in the field of tourism accommodation causes corporate leaders and employees, especially lodging places, are required to always act professionally. The purpose of this study are (1) to determine the leadership style, work relationship and physical work environment simultaneously have a significant effect on employee work discipline, (2) to know the leadership style, work relationship and physical work environment partially have a significant effect on employee work discipline , (3) to find out the leadership style, work relationship and physical work environment dominantly have a significant influence on employee work discipline. This research was conducted in Alam Kulkul Boutique Resort Kuta-Bali which is engaged in tourism accommodation using census method (total sampling) in determining a sample of 65 respondents, through multiple linear regression analysis techniques. The results of the analysis prove that leadership, work relationships and physical work environment simultaneously have a positive and significant effect on employee work discipline. Leadership, work relations and physical work environment partially have a positive and significant effect on employee work discipline. The work environment has a dominant and significant positive effect on employee work discipline. Keywords: leadership, work relationships, physical work environment and work discipline

scholarly journals ANALISIS PENGARUH GAYA KEPEMIMPINAN TRANSFORMASIONAL DAN LINGKUNGAN KERJA NON FISIK TERHADAP KEPUASAN KERJA KARYAWAN PADA PT. PELABUHAN INDONESIA 1 ( PERSERO ) CABANG BELAWAN

2018 ◽  
Vol 13 (1) ◽  
Author(s):  
Mawar Ningsih ◽  
Fauzia Agustini
Keyword(s):  
Job Satisfaction ◽  
Transformational Leadership ◽  
Work Environment ◽  
Leadership Style ◽  
Coefficient Of Determination ◽  
Physical Work ◽  
Employee Job Satisfaction ◽  
Physical Work Environment ◽  
Transformational Leadership Style ◽  
Academic Year

This study aims to identify and explain the Influence Influence Transformational Leadership Style and Non-Physical Work Environment The Job Satisfaction simultaneously and partially at PT Pelabuhan Indonesia I (Persero) Branch Belawan.This research was conducted at the office of PT Pelabuhan Indonesia I (Persero) Branch Belawan in the academic year 2014, with a population of 255 employees and a sample totaling 72 employees. Data collection techniques used were observation, and questionnaires. Reliability of the questionnaire using Cronbach Alpha test, and validity tested questionnaire with product moment correlation test. In this study, whole grains valid questionnaires. After the data were analyzed with SPSS 16, the obtained path analysis Y = 0.354 +0.600 x_1 x_2 +0.125. to determine the effect of independent variables on the dependent variable is the coefficient of determination with simultaneous use 87.5% with significant results using the F test. These results indicate that the influence of Transformational Leadership Style and Non-Physical Work Environment The Job Satisfaction of employees simultaneously at PT Pelabuhan Indonesia I (Persero) Branch Belawan of 87.5%. Effect of Transformational Leadership Style partially on employee job satisfaction was 12.5% significantly by using T test. Effect of Non-Physical Work Environment partially on employee job satisfaction significantly by 36.0% by using the test T. Thus the hypothesis of this study is accepted that there Pengeruh between Transformational Leadership Style and Non-Physical Work Environment Against Employee Satisfaction At PT Pelabuhan Indonesia I (Persero) Branch Belawan. Keywords: Transformational Leadership Style, Non-Physical Work Environment,                     Job Satisfaction.

Effects of supportive work environment on employee retention: the mediating role of person–organisation fit

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Mohd Yusoff Yusliza ◽  
Juhari Noor Faezah ◽  
Nora’aini Ali ◽  
Noor Maizura Mohamad Noor ◽  
T. Ramayah ◽  
...  
Keyword(s):  
Work Environment ◽  
Employee Retention ◽  
Service Industry ◽  
Peer Group ◽  
Academic Staff ◽  
Staff Retention ◽  
Content Type ◽  
Perceived Organisational Support ◽  
The Relationship

Purpose This study aims to examine the relationships for the following: supportive work environment, person–organisation fit and employee retention among academic staff in one of the Malaysian public universities. Design/methodology/approach This study used a conceptual framework to assess the direct impacts of supportive work environment (i.e. perceived climate, supervisory relationship, peer group interaction, perceived organisational support), person–organisation fit and employee retention. A self-administered questionnaire was distributed to 225 respondents. Findings The findings present the mediating influence of person–organisation fit on the relationships between supportive work environment and employee retention. The results reveal a direct and positive relationship between supportive work environment and academic staff retention. These results imply that individuals’ perceived towards an organisation can influence their decision to stay at the university. Research limitations/implications This study had filled in the knowledge gap about the role of supportive work environment with person–organisation fit and the relationship for employee retention in Malaysia. Previous research emphasised on organisations’ role in employee retention and engagement in the manufacturing and service industry. Originality/value The findings of this study reveal how a supportive work environment can impact employee retention among academic staff. Specifically, the person–organisation fit describes the relationship between supportive work environment and employee retention.

Pengaruh Kompensasi Finansial, Gaya Kepemimpinan Situsional dan Lingkungan Kerja Non Fisik terhadap Kepuasan Kerja Pegawai Honorer pada Dinas Kependudukan dan Pencatatan Sipil Kota Denpasar

Widya Amrita ◽  
2021 ◽  
Vol 1 (1) ◽  
pp. 303-318
Author(s):  
Ni Made Dwi Ari Sugiastini ◽  
Putu Krisna Adwitya Sanjaya ◽  
I Made Suasti Puja
Keyword(s):  
Job Satisfaction ◽  
Work Environment ◽  
Leadership Style ◽  
Physical Work ◽  
Significant Positive Effect ◽  
Financial Compensation ◽  
Civil Registration ◽  
Analysis Technique ◽  
Physical Work Environment ◽  
Positive Effect

Employees' feelings about their work reflect their attitudes and behavior at work. The purpose of this study was to determine the effect of Financial Compensation, Siteional Leadership Style and Non-Physical Work Environment on Job Satisfaction of Honorary Employees at the Department of Population and Civil Registration of Denpasar City partially and simultaneously. This research was conducted at the Department of Population and Civil Registration of Denpasar City. The number of samples was set at 38 respondents. The data analysis technique used multiple regression. Based on the results of the analysis, it was found that partially (1) financial compensation has a significant positive effect on job satisfaction, (2) Siteional leadership style has a significant positive effect on job satisfaction, (3) the non-physical work environment has a significant positive effect on job satisfaction, and (4) Simultaneously financial compensation, Siteional Leadership Style and non-physical work environment have a significant effect on job satisfaction. Suggestions in this study are for the Department of Population and Civil Registration of Denpasar City to pay attention to employee job satisfaction from financial compensation factors, Siteional Leadership Style and non-physical work environment.

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