Influence of Call Centers on Emerging Business Models and Practices

Call Centers have been an integral part of businesses operations, thereby providing organization contact points for the customers while facilitating changes and improvements of products and services offered by the organization. Call Centers give organizations the ability to extend their reach within their respective market space, which allows them to maintain lasting relationships with their environments, customers, and competitors providing time savings, cost savings, business continuity, strategic opportunities, sustainability, competitive advantage, and customer insight, on the products and services offered. As such, organizations are able to build Call Centers as integral business solutions, hence enhancing profitability and maneuverability within their market space. This study is conducted utilizing a phenomenological approach to qualitative research method that addresses (a) Innovation is one of the business models that create sustainable competitive advantage where organizations are gearing towards, to carve out or maintain market share (b) phenomenological approach used for this qualitative research (c) utilization of NVivo to create a thematic analysis of the results collected from interviews, case studies, observations, and other empirical studies (d) discuss the trends and impacts of call centers on business models and practices.

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Equipment Maintenance Business Model Innovation for Sustainable Competitive Advantage in the Digitalization Context: Connotation, Types, and Measuring

Sustainability ◽

10.3390/su10113970 ◽

2018 ◽

Vol 10 (11) ◽

pp. 3970 ◽

Cited By ~ 4

Author(s):

Juhong Chen ◽

Ruijun Zhang ◽

Di Wu

Keyword(s):

Competitive Advantage ◽

Business Model ◽

Business Models ◽

Economic Benefits ◽

Business Model Innovation ◽

Equipment Maintenance ◽

Sustainable Competitive Advantage ◽

Structured Interviews ◽

Profit Center ◽

Manufacturing Enterprises

The equipment maintenance services have become a new profit center and an important way to gain sustainable competitive advantage for manufacturing enterprises. The business model is an important tool for manufacturing enterprises to derive economic benefits from sustainable competitive advantage in the context of digitalization technologies, such as IoT, big data, and cloud computing. At present, the concept of equipment maintenance business model innovation is still vague, and it is rare to report on the innovation behaviors and types of equipment maintenance business models adopted by manufacturing enterprises. Based on literature analysis of equipment maintenance services and business model innovation, following business model gestalt theory, the concept of equipment maintenance business model innovation is analyzed at the business-level, the types are divided into novel and efficient following value sources—“innovation and efficiency”. The initial scale is developed through literature investigation, semi-structured interviews and expert reviews, and tested by exploratory and confirmatory factor analysis by using the data of two independent large-sample questionnaires. The results indicate that the behavior and types of equipment maintenance business model innovation can be described by two types and 19 items.

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New Approaches for Managing Tourism Complexity

Digital Culture and E-Tourism ◽

10.4018/978-1-61520-867-8.ch009 ◽

2011 ◽

pp. 123-138 ◽

Cited By ~ 2

Author(s):

Valentina Ndou

Keyword(s):

Competitive Advantage ◽

Business Models ◽

Supply And Demand ◽

New Economy ◽

Sustainable Competitive Advantage ◽

Demand Side ◽

Paradigm Shifts ◽

Leverage Points ◽

New Approaches ◽

Management Approaches

This chapter’s main objective is to provide a new conceptualization of the tourism which has major implications for management approaches, business models and strategy techniques of the sector. The objective is to try to reconcile the complexity of the environment with the managerial techniques and strategies that aim to create sustainable competitive advantage. The author will begin with a review of tourism characteristics of supply and demand side. Then they will analyze the paradigm shifts that are taking place overall in the new economy and the main challenges they bring on in the tourism context. Subsequently, they will discuss the need to realize a shift in tourism conceptualization and management in itself. The author will move their focus of analysis away from traditional, mechanical views of tourism to dynamic approaches that take into account the behavior of the overall system and help identify key leverage points of change and transformation.

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Government Innovation Through Knowledge Management

Handbook of Research on Public Information Technology ◽

10.4018/978-1-59904-857-4.ch046 ◽

2008 ◽

pp. 493-507

Author(s):

Luis Felipe Luna-Reyes

Keyword(s):

Information Technology ◽

Knowledge Management ◽

Competitive Advantage ◽

Business Models ◽

Sustainable Competitive Advantage ◽

Critical Factors ◽

Private Organizations ◽

New Business ◽

New Business Models ◽

Government Innovation

Contemporary organizations face the challenge of growing and advancing in a complex and changing environment (Johannessen, Olaisen, & Olsen, 2001; Malhotra, 2000). In order to accomplish this objective, private organizations continuously innovate to attract customers (Johannessen et al.). Competition has been accelerated by information technology, which allows the appearance of new business models, introducing new competitors in the business arena (Rayport, 2001). Under these circumstances, it appears that innovation is one of the most valuable activities for any organization (Nonaka, 1996). Furthermore, the management of intangible assets such as knowledge is one of the critical factors to promote innovation and sustainable competitive advantage (Davenport, 2001; De Long & Fahey, 2000; Malhotra; Nonaka).

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Examination of Effects of Competitive Strategies on the E-Commerce Companies in Terms of Achieving Sustainable Competitive Advantage

Research Anthology on E-Commerce Adoption, Models, and Applications for Modern Business ◽

10.4018/978-1-7998-8957-1.ch073 ◽

2021 ◽

pp. 1419-1451

Author(s):

Zafer Adiguzel

Keyword(s):

Social Networks ◽

Competitive Advantage ◽

Business Models ◽

Smart Phones ◽

Web Pages ◽

Sustainable Competitive Advantage ◽

Competitive Strategies ◽

Environmental Threats ◽

The Impact ◽

The Web

E-commerce brings companies and customers together in an exchange market environment, beyond any physical, cultural, and legal boundaries, and on an unimaginable scale, which was considered to be technically impossible before. The companies' online facilities have been improved and become accessible to everyone through smart phones, tablets, etc. as the web pages and social networks started to direct individuals towards e-commerce. E-commerce not only raises economic concerns related to competition and pricing, but also reveals new social and environmental threats that can be quite widespread and viral. Several studies have been conducted to examine the transformation of traditional business models into e-businesses, the impact of e-commerce businesses on traditional business activities, or opportunities brought by technological innovations. For this reason, the effects of the competitive strategies will be explained in terms of ensuring sustainable competitive advantage within e-commerce companies.

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KOMPLEKSITAS MODEL BISNIS ADAPTIF BERBASIS TEKNOLOGI DIGITAL DAN JARINGAN BISNIS INTERNASIONAL

MALIA: Journal of Islamic Banking and Finance ◽

10.21043/malia.v1i1.3984 ◽

2018 ◽

Vol 1 (1) ◽

Author(s):

Muhammad Husni Mubarok

Keyword(s):

Competitive Advantage ◽

Business Model ◽

International Business ◽

Digital Technology ◽

Organizational Design ◽

Business Models ◽

Organization Design ◽

Business Networks ◽

Sustainable Competitive Advantage ◽

Business Network

This paper develops a complexity of adaptive business modelson digital technology and international business network towards a sustainable competitive advantage. Furthermore, this paper aims to integrated the concept of adaptive organizational design with complex business models based on digital technology and and international business network. Adaptive organization design should change consistently with changing technological, ecological, economic, social, digital technology and international business networks.Theoretical basis of the concept of business model and relate it to elements of business model, digital technology and international business network. The complexity of adaptive business models based on digital technology emphasizes the importance of building change, international business networks, developing complex and adaptive organizations for innovation in achieving sustainable competitive advantage. Keywords:complexity,adaptive,technology<br /><br />

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Marico – competing with an innovative business model

Emerald Emerging Markets Case Studies ◽

10.1108/eemcs-05-2017-0093 ◽

2018 ◽

Vol 8 (2) ◽

pp. 1-20

Author(s):

Sumit Mitra ◽

Ranjith V.K.

Keyword(s):

Competitive Advantage ◽

Business Model ◽

Product Innovation ◽

Business Models ◽

Subject Area ◽

Sustainable Competitive Advantage ◽

Strategy Formulation ◽

Content Type ◽

Innovative Company ◽

Executive Mba

Subject area Strategic Management. Study level/applicability MBA, Executive MBA. Case overview This case deals with Harsh Mariwalla’s struggle to develop an innovative company from scratch. The journey of innovation is not an easy one. Marico was forced to compete with multinationals in many markets where it operated. Constant pressure from rivals has made the company develop a new innovative business model, which is expected to generate profitability and sustainable competitive advantage. Expected learning outcomes Students will be able to appreciate the business models, understand the competitive moves by rivals, understand strategy formulation and implementation, understand product innovation and competitive advantage and understand the ability to tackle competition with innovation. Supplementary materials Teaching notes are available for educators only. Please contact your library to gain login details or email [email protected] to request teaching notes. Subject code CSS 11: Strategy.

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Bridging Intellectual Capital and SMEs Internationalization through the Lens of Sustainable Competitive Advantage: A Systematic Literature Review

Sustainability ◽

10.3390/su11092510 ◽

2019 ◽

Vol 11 (9) ◽

pp. 2510 ◽

Cited By ~ 1

Author(s):

Elena-Mădălina Vătămănescu ◽

Elena-Alexandra Gorgos ◽

Alexandru Mihai Ghigiu ◽

Monica Pătruț

Keyword(s):

Literature Review ◽

Competitive Advantage ◽

Systematic Literature Review ◽

Intellectual Capital ◽

Mixed Methods Research ◽

Empirical Studies ◽

Interdisciplinary Studies ◽

Sustainable Competitive Advantage ◽

Integrative Research ◽

New Research

The aim of the current paper is advance a comprehensive framework meant to bridge three major concepts, namely intellectual capital (IC), the internationalization process of small and medium-sized enterprises (SMEs) and the achievement of sustainable competitive advantage. The paper stresses upon a managerial perspective within the internationalization context, investigating the human, structural and relational capital apposite to managers or entrepreneurs. By directly addressing the relationships among the constructs, the endeavor is complementary to previous systematic reviews on similar topics which tangentially discuss the conceptual triad and thus proposes an integrative research agenda for future interdisciplinary studies straddling the fields of management, business, entrepreneurship and sustainability. In terms of methodology, a systematic literature review was envisaged, by applying a stepwise approach and multifold criteria. Over 100 scientific articles published in peer-reviewed journals were scrutinized and considered in the analysis. The literature review revealed that conceptual papers in the field are scarce despite the variety of their aims and approaches. The quantitative-based empirical studies prevail over the qualitative ones, while mixed methods research designs are scant. In terms of content, the extant studies fall short to advance research and structural models testing and assessing the specific relations among constructs and avail new research avenues focused on the underlying processes of SMEs internationalization by means of intellectual capital harnessing and sustainable competitive advantage achievement.

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Improving Business Performance of Getuk Nyimut SMEs in Kudus Regency by Marketing, Capital, Production Technology and Product Diversification

BISNIS : Jurnal Bisnis dan Manajemen Islam ◽

10.21043/bisnis.v9i1.10306 ◽

2021 ◽

Vol 9 (1) ◽

pp. 17

Author(s):

Mira Meilia Marka

Keyword(s):

Qualitative Research ◽

Competitive Advantage ◽

Production Technology ◽

Local Governments ◽

Research Method ◽

Business Performance ◽

Phenomenological Approach ◽

Product Diversification ◽

Qualitative Research Method ◽

Technology Product

<p>This research used qualitative research method with phenomenological approach. The object of this research was SMEs of getuk nyimut in Kudus Regency. The increasing number of getuk nyimut’s SMEs along the area towards Muria Mountain tourism has made it difficult for SMEs to survive in the market. SMEs which are sold with simple sales locations and maintain original products have not been able to increase sales significantly. This research aimed to analyse the effect of marketing, capital, production technology and product diversification on the competitive advantage of getuk nyimut SMEs in Kudus Regency. The results of the research were obtained from 14 informants consisting of entrepreneurs of getuk nyimut, academics and local governments. The results showed SMEs of getuk nyimut have problems in some aspects such as marketing, capital, production technology and product diversification. To overcome the problems faced by participation from some parties, not only from entrepreneurs but also getuk community and local governments. The result of this research showed that marketing, capital, production technology, product diversification which are well managed can increase competitive advantage of SMEs in Kudus Regency especially getuk nyimut’s entrepreneurs.</p>

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Resources

Management ◽

10.1093/obo/9780199846740-0191 ◽

2020 ◽

Author(s):

Pek-Hooi Soh

Keyword(s):

Firm Performance ◽

Competitive Advantage ◽

Dynamic Capabilities ◽

Empirical Studies ◽

Sustainable Competitive Advantage ◽

Performance Difference ◽

Managerial Skills ◽

Knowledge Based ◽

Strategic Resources ◽

Business Functions

Management scholars have long argued that firm performance difference can be driven by strategic resources inside a firm. Most resources in organizations are considered as input factors required to perform a firm’s business functions and operations efficiently. There are other resources such as brand capital and organizational knowledge that are produced from the usage of inputs. Resources are said to be strategically important when their use enables the firm to create economic rents, resulting in the firm’s competitive advantage that no current and potential competitors can achieve. Examples of strategic resources are managerial skills, specialized knowledge, and organizational routines such as human resource and supply chain practices. Strategic resources arising from within firms and across partnering firms can also be uniquely accessed, combined, and utilized in order to drive firm performance and growth. Most empirical studies have focused on understanding how firms develop and transform rent-generating resources into a form of firm-specific assets that enable them to exploit new opportunities and achieve sustainable competitive advantage. Research inquiries on strategic resources have also led to the development of several important conceptual perspectives, such as the resource-based view, dynamic capabilities, core competence, and the knowledge-based view. The respective conceptualization of these perspectives has sparked many debates and critiques among the perspectives about the assumptions of resources and associated value and the extent to which different perspectives contribute to the usefulness of explaining persistent firm performance difference and prescribing pragmatic approaches to management.

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