scholarly journals A Relação entre a Recuperação o Serviço, Auto-estima e Satisfação após a Recuperação do Serviço no Ambiente de compras on-line

2017 ◽  
Vol 8 (1) ◽  
pp. 53
Author(s):  
Sun Wei
Keyword(s):  
Online Shopping ◽  
Service Recovery ◽  
Self Esteem ◽  
The Internet ◽  
Physical Separation ◽  
On Line ◽  
The Relationship

Due to the physical separation of buyer and seller, the physical separation of buyer and  merchandise, and the perceived insecurity of the Internet in online shopping environment, different service recovery types may lead to different satisfaction especially facing different individuals. This proposed research wants to discuss the relationship among service recovery, individual’s self-esteem and satisfaction after service recovery in online shopping environment.

scholarly journals A Relação entre a Recuperação o Serviço, Auto-estima e Satisfação após a Recuperação do Serviço no Ambiente de compras on-line

2017 ◽  
Vol 8 (1) ◽  
pp. 69
Author(s):  
Sun Wei
Keyword(s):  
Online Shopping ◽  
Service Recovery ◽  
Self Esteem ◽  
The Internet ◽  
Physical Separation ◽  
On Line ◽  
The Relationship

Due to the physical separation of buyer and seller, the physical separation of buyer and  merchandise, and the perceived insecurity of the Internet in online shopping environment, different service recovery types may lead to different satisfaction especially facing different individuals. This proposed research wants to discuss the relationship among service recovery, individual’s self-esteem and satisfaction after service recovery in online shopping environment.

scholarly journals The Effect of Customer Perceived Value and E-Service Recovery One-Loyalty with E-Satisfaction and E-Trust as Intervening Variables on E-Commerce Shopee Indonesia Customers in Medan City

2021 ◽  
Vol 8 (11) ◽  
pp. 246-258
Author(s):  
Dewi Kartika ◽  
Amrin Fauzi ◽  
Arlina Nurbaity Lubis
Keyword(s):  
Information And Communication Technology ◽  
Communication Technology ◽  
Service Recovery ◽  
Perceived Value ◽  
The Internet ◽  
Customer Perceived Value ◽  
The World ◽  
Information And Communication ◽  
The Relationship ◽  
Intervening Variables

The rapid development of information and communication technology is currently having an impact on changes in various fields, one of which is changes in people's lifestyles, including consumption in society. The development of information and communication technology has resulted in easier access for people in the world to access the internet and use it to buying and selling transactions online via the internet. The report Global Web Index notes that Indonesia has a high level of users e-commerce highest in the world and as many as 96% of internet users looking for a product or service to make purchases online. This has resulted in the development of e-commerce in Indonesia and throughout the world which is increasing as a consequence of which the competition is getting harder service providers are e-commerce required to provide the best service in order to increase customer satisfaction and trust so that customers will be loyal to using these services. This can be achieved by paying attention to customer value and corrective actions in an effort to restore service to customers. The purpose of this study was to analyze the effect of customer perceived value and e-service recovery on e-loyalty with e-satisfaction and e-trust as intervening variables. This study uses a quantitative approach by distributing questionnaires to ecommerce Shopee Indonesia customers in Medan City with a total sample of 328 respondents. The sampling technique in this study used non-probability sampling. Data analysis was carried out through SEM-PLS using the SmartPLS program. The results of this study indicate that customer perceived value has a significant effect on e-satisfaction and also e-loyalty. However, customer perceived value has no significant effect on e-trust. The variable e-service recovery directly has a significant effect on e-satisfaction, e-trust, and e-loyalty. E-satisfaction and e-trust cannot mediate the relationship between customer perceived value and e-loyalty, but they are able to mediate the relationship between e-service recovery and e-loyalty. Keywords: Customer perceived value, E-Service Recovery, E-Satisfaction, ETrust, E-Loyalty.

ANALYZING THE EFFECT OF TRUST AND PERCEIVED VALUE ON PURCHASE INTENTION (Case Study of Shopee)

2018 ◽  
pp. 71
Author(s):  
Rieza Firdian Rafsandjani
Keyword(s):  
Purchase Intention ◽  
Online Shopping ◽  
Market Value ◽  
Purchase Intentions ◽  
The Internet ◽  
Functional Value ◽  
Best Value ◽  
Values And Beliefs ◽  
The Relationship

<p>The progress of marketing is accelerating, nowadays people do not have to waste their time walking to the store to buy things. They just need to browse the internet and search for what they want and get it in no time. With this convenience and speed, online shopping interest is increasing. When customers intend to purchase products from the internet, they consider values and perceived beliefs. The main purpose of this study is to analyze the influence of the perception of values and beliefs on purchasing intentions in Shopee. Data were collected from 50 respondents and multiple regression analysis was used to test the relationship between variables. Based on the indicators described on the perception of value that is the value of experimental, functional value, market value and on the belief that is the ability, virtue, integrity then they have a significant partial influence on the purchase intention. The results can be maintained by giving customers the best value and earning their trust to maintain their purchase intentions.</p><p> </p>

scholarly journals Internet addiction and cyberchondria - Their relationship with Well-Being

2020 ◽  
Vol 4 (1) ◽  
pp. 57-70 ◽  
Author(s):  
Eliza Ivanova
Keyword(s):  
Internet Addiction ◽  
Health Anxiety ◽  
Well Being ◽  
Self Esteem ◽  
Problematic Internet Use ◽  
The Internet ◽  
Health Concerns ◽  
Online Searches ◽  
The One ◽  
The Relationship

The current paper presents the results from some research on the relationship between In-ternet addiction, cyberchondria, and different aspects of well-being. The information available on the Internet, which is not necessarily truthful and accurate, can unreasonably amplify users health concerns. Problematic Internet use, health anxiety aroused by online searches for health information and escalation of health concerns as an indicator of cyberchondria, are all associated with a decrease in subjective and eudaimonic well-being as well as in self-esteem. The analyses indicate positive relationships between depressive symptoms on the one hand, and Internet ad-diction and health anxiety, on the other. A conclusion regarding the existence of a relationship between Internet addiction, cyberchondria and decreased levels of well-being could be drawn from the research. Furthermore, the results suggest that self-esteem and eudaimonic well-being correlate positively with the number of people with whom users communicate online.

scholarly journals A minority language in the globalizing world: The Buryat language on the Internet

Adeptus ◽  
2019 ◽  
Author(s):  
Ayur Zhanaev ◽  
Wojciech Połeć
Keyword(s):  
Minority Language ◽  
The Internet ◽  
Minority Languages ◽  
Web Content ◽  
Language And Culture ◽  
Globalizing World ◽  
Ethnic Language ◽  
Written Form ◽  
On Line ◽  
The Relationship

A minority language in the globalizing world: The Buryat language on the InternetThe situation of languages on the Internet seems to reproduce their situation in offline reality: dominant languages with a large number of users and support from state and society are more widespread. This does not mean, however, that minority languages are not present in the Internet. In this paper, using the example of the Buryat language, we are trying to show that websites or webpages in minority languages are created not only for instrumental but also autotelic reasons. Buryats make efforts to preserve their own language and culture; they are driven by a desire to emphasize their activity or by comparison with other nations which have websites in their own languages. An important issue in our discussion is the relationship between efforts aimed at the preservation and development of ethnic language in spoken and written form and the development of web content in that language. We thus show the relationship between “on-line” and “off-line” problems faced by Buryats today. Język mniejszości w globalizującym się świecie: język buriacki w InternecieSytuacja języków w Internecie zdaje się reprodukować ich sytuację w rzeczywistym świecie: języki dominujące, z dużą liczbą użytkowników, mogące liczyć na pomoc państw są bardziej rozprzestrzenione. Nie znaczy to jednak, że języki mniejszości nie są w Internecie obecne. W niniejszym opracowaniu, posługując się przykładem języka buriackiego, staramy się pokazać, że witryny czy też strony internetowe w językach mniejszościowych są tworzone nie tylko w celach instrumentalnych, ale także autotelicznych. Buriaci podejmują wysiłki, by chronić swój język i swoją kulturę, kierowani są chęcią podkreślenia swojej aktywności, porównaniami z innymi narodami, które mają witryny internetowe w swoich własnych językach. Ważną częścią naszej analizy są związki między wysiłkami mającymi na celu zachowanie i rozwój języka tnicznego w formie mówionej i pisanej a rozwojem treści internetowych w tym języku. Pokazujemy więc związki między problemami on-line i off-line, z jakimi borykają się współcześnie Buriaci.

Tourism E-Booking and ‘E-Purchasing'

2014 ◽  
pp. 434-447
Author(s):  
Nataša Slak Valek ◽  
Eva Podovšovnik Axelsson
Keyword(s):  
Information Technology ◽  
Cultural Differences ◽  
Significant Role ◽  
Information Search ◽  
Research Problem ◽  
The Internet ◽  
Study Research ◽  
On Line ◽  
Travel Services ◽  
The Relationship

Information technology plays a significant role in tourism, but mainly as an informational tool. Ideally, the information search process on the Internet should try to encourage consumers to book and purchase travel services and products prior to leaving for their vacation, but cultural differences in booking on-line are found. The present study research problem is to understand the complex of e-booking and e-purchasing travel behaviors among Slovenes, since no research between Slovene tourists was done before. In details, the relationship between e-booking and paying travel accommodation and travel transportation on the Internet in the period of five years is investigated. The results show slow changes and an increase in booking and buying travel transportation, while booking and paying tourism accommodation gains greater interest during a five-year period.

scholarly journals It's a Boy Thing: The Role of the Internet in Young People's Psychological Wellbeing

2004 ◽  
Vol 21 (2) ◽  
pp. 76-89 ◽  
Author(s):  
Lauren Donchi ◽  
Susan Moore
Keyword(s):  
Self Esteem ◽  
Relative Strength ◽  
Psychological Wellbeing ◽  
The Internet ◽  
Friendship Networks ◽  
Face To Face ◽  
Males And Females ◽  
University Population ◽  
The Relationship

AbstractThe aim of this study was to assess the relationship between psychological wellbeing and Internet use among adolescents, focussing not only on time spent on the Internet, but also on the relative strength/importance of both face-to-face and Internet friendship networks. A sample of 336 young people aged between 15 and 21 years from a secondary school and a university population were surveyed. Results indicated that females with more online friends were higher on selfesteem and lower on loneliness than females with fewer online friends, but the opposite was true for males. A higher number of online regular friendships seemed to militate against self-esteem and was related to greater loneliness for males. For face-to-face friendships, the effects on wellbeing were in the same direction for males and females, but stronger for males. Those with more face-to-face friendships were higher on self-esteem and less lonely. In addition, young men who rated their online friendship networks as very important were more likely to have lower self-esteem and to be lonely. Actual time spent on the Internet was not a predictor of wellbeing for either sex when online and offline friendship factors were included in the regression equation.

scholarly journals The Impact of Adolescent Internet Addiction on Sexual Online Victimization: The Mediating Effects of Sexting and Body Self-Esteem

2021 ◽  
Vol 18 (8) ◽  
pp. 4226
Author(s):  
Alicia Tamarit ◽  
Konstanze Schoeps ◽  
Montserrat Peris-Hernández ◽  
Inmaculada Montoya-Castilla
Keyword(s):  
Risk Behavior ◽  
Internet Addiction ◽  
Sexual Victimization ◽  
Self Esteem ◽  
The Internet ◽  
Mediating Effects ◽  
Online Victimization ◽  
Use Of The Internet ◽  
Body Self ◽  
The Relationship

Adolescents’ problematic use of the internet and the risk of sexual online victimization are an increasing concern among families, researchers, professionals and society. This study aimed to analyze the interplay between adolescents’ addiction to social networks and internet, body self-esteem and sexual–erotic risk behavior online: sexting, sextortion and grooming. While sexting refers to the voluntary engagement in texting sexual–erotic messages, sextortion and grooming are means of sexual–erotic victimization through the use of the internet. Participants were 1763 adolescents (51% girls), aged 12 to 16 years (M = 14.56; SD = 1.16), from public (n = 1068; 60.60%) and private (n = 695; 39.40%) high schools in the Basque Country (Spain). We carried out structural equation modeling (SEM) using Mplus to assess the mediating effects of body self-esteem in the relationship between addiction to social media and internet and sexual–erotic risk behavior. The results showed that internet addiction predicts online sexual victimization; specifically, the best predictors of sexting, sextortion and grooming victimization were symptoms of internet addiction and geek behavior. Body self-esteem and sexting mediated the relationship between internet addiction and sexual online victimization in adolescents. These results highlight the importance of attending to adolescents’ mental health regarding their online behavior, considering the risk and protective factors involved, due to its close association with online sexual victimization.

scholarly journals Perilaku Narsisme dan Harga Diri Terhadap Penggunaan Media Sosial Tiktok Pada Siswa SMA

2021 ◽  
Vol 8 (1) ◽  
pp. 49-73
Author(s):  
Lidyamega Handari Putri
Keyword(s):  
Social Media ◽  
Random Sampling ◽  
Sampling Technique ◽  
Total Sample ◽  
Self Esteem ◽  
The Internet ◽  
Psychological Scale ◽  
Analysis Technique ◽  
Use Of Social Media ◽  
The Relationship

Abstract. The number of students accessing the internet every year makes any changes that occur in adolescence which can cause certain problems in him. ideally adolescents are able to develop well, not displaying behavior that leads to negative behavior. Narcissists are very self-centered, always emphasize that they are perfect (self-congratulatory), and see their desires and hopes as important things. Self-esteem affects the use of social media in a teenager seen when publishing himself by displaying photos or videos that are considered attractive and tend to be indifferent. This study aims to examine the relationship between narcissistic behavior and self-esteem on the use of Tiktok social media. The sampling technique used is proportioned random sampling, total sample 213 with data collection using a psychological scale. The data analysis technique uses multiple linear regression by showing the results of a positive and significant relationship between narcissistic behavior and self-esteem on the use of TikTok social media with a significance result of 0.000 <0.05 and a calculated F value of 11.027> table 2.14Keywords: (Narcissists, Self-esteem, Tiktok social media)

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