scholarly journals ANALISIS SISTEM ANTRIAN PADA LOKET PEMBAYARAN PT. PLN (PERSERO) AREA BALI SELATAN RAYON KUTA

2012 ◽  
Author(s):  
NGURAH GDE PRABA MARTHA ◽  
KOMANG GDE SUKARSA ◽  
I PUTU EKA NILA KENCANA
Keyword(s):  
Working Hours ◽  
Queuing System ◽  
Queuing Systems ◽  
Queuing Model ◽  
Utilization Factor ◽  
Counter Model ◽  
And Performance

The purpose of the analysis of queuing systems is to find out the model and the performance of queuing system was run. The research was conducted at PT. PLN (Persero) South Bali Area Rayon Kuta and the issue raised is about the analysis of queuing systems at the payment counter. Model queue is determined based on the Kendall notation and performance of queuing systems can be determined by calculating the utilization factor. At payment counter, the queuing model used is a model (M/G/4):(GD/?/?). The performance of queuing system at payment counter of PT. PLN (Persero) South Bali Area Rayon Kuta is less effective because each servers was busy on average only between 30% – 50% of working hours so that more time unemployed servers.

scholarly journals Web-Based Online Queue Design at Puskesmas Siak Hulu I Kabupaten Kampar-Riau

SinkrOn ◽  
2022 ◽  
Vol 7 (1) ◽  
pp. 120-127
Author(s):  
Mariza Devega
Keyword(s):  
Interface Design ◽  
System Development ◽  
Conceptual Modeling ◽  
Working Hours ◽  
Pilot Project ◽  
Queuing System ◽  
Queuing Model ◽  
Web Based ◽  
System A ◽  
The Government

Increasing patient satisfaction in this case, especially Puskesmas as the government agency that provides health services for the community, will certainly have an impact on the quality of service from the Puskesmas Itself. One of them with an efficient queuing system.  A good queue will support regularity in an agency. Previously, analysis and calculation of queuing time had been carried out using the Kolgomorov-Smirnov compatibility test at the Puskesmas Siak Hulu I Kabupaten Kampar- Riau, and the results obtained an average of six working hours of patient care. This research is a pilot project that was carried out as a form of increasing effectiveness and efficiency in Puskesmas. The research has been completed and the results are the basis for this research and further research. The purpose of the current research is to make an online queuing system design, where later the results of this design are used to create a web-based online queuing system. The design is adapted to the existing queuing model at the Puskesmas, namely the Sigle Channel-Multi Steps queuing model. System development using System Development Life Cycle (SDLC) consisting of, analysis, design, implementation, and maintenance. The design phase is carried out in three stages, namely conceptual modeling, database design, and interface design. The design starts from making the proposed Rich-Picture, then carries out the predetermined design stages. With this design, it is hoped that in the future it will facilitate the process of developing a web-based online queuing system.

scholarly journals MODELLING OF NON‐MARKOVIAN QUEUING SYSTEMS

2006 ◽  
Vol 12 (4) ◽  
pp. 295-300 ◽  
Author(s):  
Giedrius Mickevičius ◽  
Eimutis Valakevičius
Keyword(s):  
Time Distribution ◽  
Numerical Models ◽  
Exponential Phase ◽  
Queuing System ◽  
System Model ◽  
Service Time Distribution ◽  
Queuing Systems ◽  
Queuing Model ◽  
Type Approximation ◽  
Phase Type

The purpose of this paper is to suggest a method and software for evaluating queuing approximations. A numerical queuing model with priorities is used to explore the behaviour of exponential phase‐type approximation of service‐time distribution. The performance of queuing systems described in the event language is used for generating the set of states and transition matrix between them. Two examples of numerical models are presented - a queuing system model with priorities and a queuing system model with quality control.

An alternative transient solution for semi-Markov queuing systems

2020 ◽  
Vol 0 (0) ◽  
Author(s):  
Revaz Kakubava
Keyword(s):  
Queuing System ◽  
Queuing Systems ◽  
Transient Solution ◽  
Methods Of Analysis ◽  
Supplementary Variables ◽  
Probabilistic Argumentation

AbstractBy using a purely probabilistic argumentation, two theorems are proved. They simplify the existing methods of analysis for the {M/G/1} queuing system by means of the supplementary variables method.

Entrepreneurs and Burnout. How Hardy Pesonality works in this process

2021 ◽  
pp. 003329412199697
Author(s):  
Laura Quiun ◽  
Marta Herrero ◽  
Maria del Carmen Yeo Ayala ◽  
Bernardo Moreno-Jiménez
Keyword(s):  
Emotional Exhaustion ◽  
Descriptive Analysis ◽  
Working Hours ◽  
Burnout Syndrome ◽  
Hierarchical Regression ◽  
Occupational Factors ◽  
Low Levels ◽  
And Performance ◽  
The Impact ◽  
The Relationship

Background Considering the importance of entrepreneurship and the impact of burnout on workers’ health, this study aims to explore the presence of burnout in entrepreneurs and the interaction of hardy personality (HP) in this process. Method The sample included 255 Spanish entrepreneurs. Occupational factors, working hours, labour immersion, HP, burnout syndrome (i.e. Emotional exhaustion, Depersonalization and Lack of accomplishment) and burnout consequences were assessed. Results Descriptive analysis showed that entrepreneurs had low levels of occupational factors, burnout syndrome and consequences. Hierarchical regression exploratory results indicated that working hours, labour immersion, and Emotional exhaustion were the most relevant predictors of the consequences. Besides, mediation models with PROCESS macro (v.3.0) highlighted the indirect effect of occupational factors and showed that emotional exhaustion was the only component of burnout that mediated in between the predictors and the consequences. As well, HP moderated the relationship between occupational factors and emotional exhaustion. Conclusions Occupational factors are the main predictor of burnout in entrepreneurs and HP could prevent their effect on Emotional exhaustion. The results suggest the importance of training to promote HP for better health and performance of entrepreneurs.

scholarly journals Analysis of queue change of visitors and performace system in the Department of Population and Civil Regristation of Semarang City

2020 ◽  
Vol 202 ◽  
pp. 15005
Author(s):  
Sugito ◽  
Alan Prahutama ◽  
Dwi Ispriyanti ◽  
Mustafid
Keyword(s):  
Customer Satisfaction ◽  
Waiting Time ◽  
Public Service ◽  
Service Time ◽  
Service Sector ◽  
General Distribution ◽  
Queuing Systems ◽  
Queuing Model ◽  
The Public ◽  
Second Period

The Population and Civil Registry Office in Semarang city is one of the public service units. In the public service sector, visitor / customer satisfaction is very important. It can be identified by the length of the queue, the longer visitors queue this results in visitor dissatisfaction with the service. Queue analysis is one of the methods in statistics to determine the distribution of queuing systems that occur within a system. In this study, a queuing analysis as divided into two periods. The first period lasts from 2-13 March 2015, while the second period lasts November 16th to December 20th 2019. The variables used are the number of visitors and the service time at each counter in intervals of 30 minutes. The results obtained are changes in the distribution and queuing model that is at counter 5/6 and counter 10. The queuing model obtained at the second perideo for the number of visitors and the time of service with a General distribution. The average number of visitors who come in 30 minute intervals in the second period is more than the first period, this indicates an increase in visitors. The opportunity for service units is still small, the waiting time in the queue is getting smaller. This shows that the performance of the queuing system at the Semarang Population and Civil Registry Office is getting better.

scholarly journals M/M/c/N queuing systems with encouraged arrivals, reneging, retention and feedback customers

2018 ◽  
Vol 28 (3) ◽  
pp. 333-344 ◽  
Author(s):  
Bhupender Som ◽  
Sunny Seth
Keyword(s):  
System Size ◽  
Stationary System ◽  
Queuing Systems ◽  
Impatient Customers ◽  
Queuing Model ◽  
Special Cases ◽  
Multi Server ◽  
Measures Of Performance

Customers often get attracted by lucrative deals and discounts offered by firms. These, attracted customers are termed as encouraged arrivals. In this paper, we developed a multi-server Feedback Markovian queuing model with encouraged arrivals, customer impatience, and retention of impatient customers. The stationary system size probabilities are obtained recursively. Also, we presented the necessary measures of performance and gave numerical illustrations. Some particular, and special cases of the model are discussed.

Voice, Soma, and Psyche: A Qualitative and Quantitative Study of Opera Singers

2002 ◽  
Vol 17 (1) ◽  
pp. 11-21
Author(s):  
Maria Sandgren
Keyword(s):  
Working Hours ◽  
Psychosocial Problems ◽  
Structured Interviews ◽  
Qualitative And Quantitative ◽  
Mere Existence ◽  
Positive Correlations ◽  
And Performance ◽  
Opera Singers ◽  
Qualitative And Quantitative Study ◽  
The Voice

Specific problems in the professional life of opera singers were examined in an exploratory study with both a qualitative and quantitative approach. Semi-structured interviews involved 15 opera singers who were asked to report problems related to their professional work, coping strategies, motivational factors, and, particularly, strongly emotional singing experiences. Psychological problems were most frequent: the opera singers’ preoccupation with the risk of vocal indisposition, i.e., not being able to sing and worry about others’ opinions about their performance. A specific habit of singers involved testing the voice (vocalizing) regularly to prove its quality and mere existence. Concern with physical problems centered on respiratory tract symptoms that could cause vocal indisposition. Psychosocial problems concerned mostly difficulties in maintaining a family life due to travel and irregular working hours. A questionnaire was designed to collect qualitative data and sent to 36 permanently employed and 36 freelance opera singers. Response rate was 67%. Differences regarding singers’ ages, genders, and occupational situations were examined. Significant positive correlations were found between worry about others’ opinions and a number of variables: somatic problems, testing the voice, depression, and performance anxiety.

SALESPEOPLE MOTIVATION AS KEY FACTOR IN ACHIEVING SALES MANAGEMENT GOALS IN HOTEL INDUSTRY

2006 ◽  
Vol 12 (2) ◽  
pp. 155-169
Author(s):  
Darko Lacmanović
Keyword(s):  
Sales Management ◽  
Hotel Industry ◽  
Working Hours ◽  
Sales Force ◽  
Three Dimensions ◽  
Sales Managers ◽  
Job Commitment ◽  
Sales Personnel ◽  
Key Factor ◽  
And Performance

Sales management acitivities such as monitoring, directing, evaluation and rewarding represents useful ways for increasing the salesperson job satisfaction and organizational commitment. Motivating the sales effort ussually include three dimensions: intensivity, persistence and choice. By inspiring salespeople on greater job commitment, sales managers keep managerial tools to stimulate latent sales efforts and performance. Rewarding system based on »straight« salary result in unmotivated sales personnel who, in that case, connect their work engagement solely with realization of working hours not with realization of sales volume. Segmentation of sales force, grouping the salespersons according to their motivation needs and offering them diverse rewarding systems per each group, presents inovative approach to challenges of motivation the salespeople.

A New Clustering Method with Fuzzy Approach Based on Takagi-Sugeno Model in Queuing Systems

2013 ◽  
Vol 3 (2) ◽  
pp. 32-54
Author(s):  
Farzaneh Gholami Zanjanbar ◽  
Inci Sentarli
Keyword(s):  
Fuzzy Model ◽  
Extraction Process ◽  
Queuing System ◽  
Rule Base ◽  
Queuing Systems ◽  
Clustering Method ◽  
Hard Clustering ◽  
Sugeno Model ◽  
Takagi Sugeno ◽  
Linear Controllers

In this paper, the authors propose a new hard clustering method to provide objective knowledge on field of fuzzy queuing system. In this method, locally linear controllers are extracted and translated into the first-order Takagi-Sugeno rule base fuzzy model. In this extraction process, the region of fuzzy subspaces of available inputs corresponding to different implications is used to obtain the clusters of outputs of the queuing system. Then, the multiple regression functions associated with these separate clusters are used to interpret the performance of queuing systems. An application of the method also is presented and the performance of the queuing system is discussed.

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