scholarly journals PERANCANGAN SISTEM INFORMASI BERBASIS APLIKASI DENGAN METODE COSTUMER RELATIONSHIP MANAGEMENT (CRM) PADA BARBERSHOP (STUDI KASUS: SIAN BARBERSHOP)

2021 ◽  
pp. 1477
Author(s):  
Marsellinus Bachtiar ◽  
Edwin Steven Togar Marnaek
Keyword(s):  
Information System ◽  
Information Systems ◽  
Design Methodology ◽  
Information Needs ◽  
Business Processes ◽  
Current Problem ◽  
Relationship Management ◽  
The Public ◽  
Ordering Systems ◽  
Mapping Information

Currently, technology is relevant to people's lives because people use technology daily for activities, work, transactions and various aspects of life. Information systems have an important role in everything, one of which is for economic growth and also helps provide information to the public easily. Sian Barbershop is engaged in shaving services and requires a good information system, because the most important business processes for Sian Barbershop are Online Booking and administration. The current problem is that Sian Barbershop still uses conventional methods and still uses written records. On the other hand, long queues are one of the factors that make online ordering systems important for customer convenience. The purpose of this writing and design is a new method where online booking will help customers shave their hair at Sian Barbershop and support existing business processes. The information system that will be designed using Adobe Xd is aimed at selling and attracting the attention of MSME customers. In the design methodology, the steps that need to be done in making this information system are mapping information needs, design and construction of information systems. The result of the design is that the information system application that has been designed and designed has fulfilled the booking function (in CRM) in accordance with the indicators that have been made. The design of this information system already has a usability factor where the information system is feasible and can also be implemented for these SMEs.Saat ini teknologi menjadi hal yang relevan dengan kehidupan masyarakat karena keseharian masyarakat menggunakan teknologi untuk beraktifitas , bekerja , bertransaksi dan berbagai aspek hidup. Sistem informasi mempunyai peran penting dalam segala hal salah satunya untuk pertumbuhan ekonomi dan juga membantu memberikan informasi kepada masyarakat dengan mudah. Sian Barbershop bergerak di bidang jasa mencukur dan  membutuhkan sistem informasi yang baik, karena proses bisnis yang paling penting untuk Sian Barbershop adalah Booking Online dan administrasi. Permasalahan saat ini , Sian Barbershop masih menggunakan metode konvensional dan masih menggunakan catatan tertulis. Di sisi lain antrian yang cukup panjang menjadi salah satu faktor yang membuat sistem pemesanan daring menjadi penting bagi kenyamanan pelanggan.  Tujuan dari penulisan dan perancangan ini adalah metode baru dimana adanya bookingonline ini akan membantu para pelanggan mencukur rambut di Sian Barbershop dan  menunjang proses bisnis yang ada.  Sistem Informasi yang akan dirancang menggunakan Adobe Xd yang tertuju penjualan dan menarik perhatian costumer UMKM. Dalam Metodologi perancangan , tahap yang perlu dilakukan dalam membuat sistem informasi ini seperti adalah pemetaan kebutuhan informasi, desain dan konstruksi sistem informasi. Hasil dari perancangan adalah aplikasi sistem informasi yang sudah dirancang dan di desain sudah memenuhi fungsi booking (dalam CRM) sesuai dengan indikator yang sudah dibuat. Perancangan sistem informasi ini sudah memiliki faktor usability  dimana sistem informasi sudah layak dan juga bisa diimplementasikan ke UMKM ini.

scholarly journals Sistem Informasi Perhotelan Front Office Menggunakan Metode OOAD untuk Meningkatkan Pelayanan Customer: Studi Kasus Perhotelan-Open Source

2013 ◽  
Vol 4 (2) ◽  
pp. 1155
Author(s):  
Lianawati Christian ◽  
Angelina Permatasari ◽  
Lianna Sugandi
Keyword(s):  
Information System ◽  
Information Systems ◽  
Customer Service ◽  
Information Exchange ◽  
Information Needs ◽  
Business Processes ◽  
Analysis And Design ◽  
Library Research ◽  
Front Office ◽  
Office System

Technology plays an important role in various enterprise business processes for improved customer service, decision making, and means of information exchange. Hospitality accommodation is an example of fields that use information systems technology. This research was conducted in the field of hospitality especially front office system. Using computerized front office system, data about guests will be stored more safely and the reports will be better resulted. The purpose of this study is to analyze the existing problems on a Front Office of a hotel including identifying information needs and designing information systems to improve hospitality services to guests. The method used is analysis and design. Analysis is performed towards library research anddata collection needed for measuring through observation, interviews, and documents related to the information system. Menawhile, design uses object oriented analysis and design (OOAD) method and application programusing MS Access 2010. The result achieved is an application design of information system of hospitality front office that consists of five modules, namely Reservation module, Services module, Housekeeping module,Restaurant module, and Billing module. As a conclusion, a computerized information system of hospitality front office can assist hotels in providing better service to guests, which in turn can increase guest satisfaction.

Pengembangan Sistem Informasi Siklus Pendapatan pada PT XYZ (Pendekatan Studi Kasus)

2014 ◽  
Vol 5 (1) ◽  
pp. 12-19
Author(s):  
Yohannes Kurniawan ◽  
Janastasha Christie Parapaga
Keyword(s):  
Information System ◽  
Information Systems ◽  
Business Processes ◽  
Design Method ◽  
Accounting Information ◽  
Accounting Information System ◽  
Accounting Information Systems ◽  
Analysis And Design ◽  
Research Goal ◽  
Revenue Cycle

The research goal is to identify and analyze the need of accounting information system related to the revenue cycle at PT XYZ. This paper designing the useful of accounting information systems to support the current business processes, especially on the revenue cycle process. The design method is an Object Oriented Analysis and Design (OOAD) which refers to the modeling and design requirements discipline. And the result achieved by analysis and design of accounting information systems can support current activities of the revenue cycle, especially for the documentation and store of transaction data, and generate reports in accordance with company requirements. Conclusions derived from the analysis and design is the implementation of a webbased application that can help PT XYZ to do the work in different places, such as marketing office, head office and especially at the exhibition. Index Terms - Accounting Information System, revenue cycle, OOAD 

Sistem Informasi Penjualan Online di Universitas Katolik Santo Thomas (Tokounika) Berbasis Web Menggunakan Metode Feature Driven Development

2021 ◽  
pp. 63-71
Author(s):  
Andy Paul Harianja ◽  
Iwada Grawilser Talunohi
Keyword(s):  
Information Technology ◽  
Information System ◽  
Information Systems ◽  
Communication Networks ◽  
Business Processes ◽  
Business Students ◽  
The Internet ◽  
Online Sales ◽  
Catholic University ◽  
Business Entities

The development of the field of information technology is very rapid, therefore many companies, industries, shops and other business entities are using information systems to increase their business. Online sales information systems are used to carry out business processes such as distribution, sales, purchasing, marketing of goods or services by using communication networks and the internet. Online sales information systems can help people who do not have a place or shop to carry out their business. Students in this case, especially at the Catholic University of Santo Thomas, are an opportunity to take advantage of this facility in carrying out their business, especially if they do not have a place or shop to carry out their business. For this reason, an online sales information system was built that can be accessed through the website.

scholarly journals Dynamic Passenger Information System in public transport: analysis of utility and passengers’ satisfaction on the example of KZK GOP

2017 ◽  
Vol 18 (6) ◽  
pp. 16-21
Author(s):  
Ewa Brożyna
Keyword(s):  
Information System ◽  
Information Systems ◽  
Public Transport ◽  
Online Research ◽  
The Public ◽  
Rate Analysis ◽  
Performance Quality ◽  
Research Goal ◽  
Transport Analysis

This article presents topic of Dynamic Passenger Information Systems which are more and more often used in the public transport. It focuses on analysis of utility and passengers’ satisfaction of this type of system. In the first chapter there are information about DPI system that is used by one of the larger organizer of public transport – KZK GOP (Komunikacyjny Związek Komunalny Górnośląskiego Okręgu Przemysłowego). In next part of article there is online research results made by author in March – April 2017 among the passengers of KZK GOP. Research goal was knowing the utility and passengers’ satisfaction of DPI system KZK GOP. There took part 635 people in research. Respondents judged the performance quality of DPI system KZK GOP as sufficient (average rating: 3,18 on scale from 1 to 5 where 5 was the highest rate). Analysis of this research summary will let to more detailed knowing passengers’ opinion for DPI system KZK GOP and will let to suggest the actions which goal will be improvement this system.

scholarly journals A Study of Information Requirement Determination Process of an Executive Information System

2011 ◽  
pp. 807-813
Author(s):  
Chad Lin ◽  
Koong Lin
Keyword(s):  
Information System ◽  
Information Systems ◽  
Information Needs ◽  
Relevant Literature ◽  
Easy Access ◽  
Success Factor ◽  
Management Support ◽  
Public Sector Organization ◽  
Key Issues ◽  
Executive Information System

An executive information system (EIS) provides senior management with easy access to information relevant to their needs. It can spread horizontally across and vertically down to other organizational managers and provide three major types of benefits: information, management support, and organizational support (Salmeron, 2002). According to Salmeron, one key EIS success factor is the fulfillment of users’ information needs. However, the user information requirements determination (IRD) process during the implementation of an EIS remains a problematic exercise for most organizations (Walter, Jiang, & Klein, 2003). This is because IRD is the least understood and least formalized yet most critical phase of the information systems development (ISD) process. This phase is so crucial that many information systems researchers argue that IRD is the single most important stage during an EIS project development process, and if the IRD is inaccurate and incomplete, the resultant system will also be inaccurate and incomplete. Hence, understanding the issues that influence the IRD process of EIS is of critical importance to organizations (Poon & Wagner, 2001). However, little is known about the issues that influence IRD processes during the implementation of an EIS project (Khalil, 2005). Therefore, this article aims to examine key issues surrounding the IRD process during the implementation of an EIS project in a large Australian public-sector organization. The article first reviews relevant literature with respect to IRD and EIS. Key findings and issues identified from the case study are also presented. The article examines these findings and issues in light of these organizations’ IRD practices, and concludes by providing some lessons for EIS project implementation.

scholarly journals Perencanaan Arsitektur Enterprise Berbasis Cloud Computing Menggunakan Togaf (Studi Kasus: PT. XYZ)

2018 ◽  
Vol 13 (1) ◽  
pp. 28-35
Author(s):  
Mokhamad Wahidin
Keyword(s):  
Information System ◽  
Information Systems ◽  
System Architecture ◽  
Business Strategy ◽  
Enterprise Architecture ◽  
Business Processes ◽  
Technology Infrastructure ◽  
Business Architecture ◽  
Information System Architecture ◽  
Manufacturing Information

PT. XYZ is a manufacturing company engaged in the production of tires. Good business strategy is necessary for the company to compete with local competitors as well as with other companies in the group XYZ. Business strategy is also needed in order to achieve its goal in providing the best services for customers. Support the implementation of information systems and information technology is needed to support the company's business strategy. Planning of the Enterprise Architecture is necessary for the company to run its business processes. Enterprise architecture is composed of the Business Architecture, Data Architecture, Application Architecture and Technology Architecture. Business processes and organizational activities executed using the data collected, managed, secured and distributed using applications, both custom applications and common applications that run over the technology infrastructure and computer networks. The research report in this thesis discusses about planning the Enterprise Architecture of Manufacturing Information System Architecture Based Cloud Computing using TOGAF, a case study in PT.XYZ. In planning this architecture using the TOGAF-ADM to pass the following stages: Defining planning the Architecture Vision, Planning the Business Architecture, Planning the Information System Architecture, Planning the Technology Architecture, Solutions and Opportunities, Migration Planning, Implementation Management, and Change Management Architecture. The research process is done by looking at the business strategy on the manufacturing process and products distribution from PT. XYZ. The results of this study are planning the enterprise architecture of manufacturing information system at PT. XYZ to support the implementation of enterprise information systems as a whole, to solve the integration problems of information systems, and improve effectiveness and efficiency in the implementation of information technology infrastructure.

scholarly journals SISTEM PAKAR DIAGNOSA PENYAKIT ALERGI PADA ANAK BERBASIS WEB DENGAN METODE FORWARD CHAINING DI KOTA BATAM

2017 ◽  
Vol 3 (2) ◽  
pp. 197-205
Author(s):  
Nanda Luthan
Keyword(s):  
Information Technology ◽  
Information System ◽  
Information Systems ◽  
Patient Information ◽  
Business Processes ◽  
Forward Chaining ◽  
Important Requirement ◽  
Attribute Information ◽  
Need For Information

The need for information systems is a very important requirement for running business processes. As the development of technology is very necessary when an information technology really supports the information systems required form. Kano method can be used to determine the need for patient information systems. With the process of the Kano method used is based on the need for information systems. because the method aims to mengatagorikan canoe will need attribute information systems. ignorance of the service attributes can cause a negative for the company services. It therefore requires an information system that can meet the needs of patient information so users of patient information is needed to support the company's performance

scholarly journals FORMING OF FUNCTIONAL MAINTENANCE OF INFORMATIVE SYSTEM PLANNING OF SCIENTIFIC RESEARCHES IN NAPN OF UKRAINE

1970 ◽  
Vol 17 (3) ◽  
Author(s):  
Tetyana V. Kuznetsova
Keyword(s):  
Information System ◽  
Information Systems ◽  
Business Processes ◽  
System Planning ◽  
Technological Support ◽  
Scientific Institutions ◽  
Administrative Information

Relevance of the material stated in article is caused by urgent needs of society in creation of administrative information systems, in particular Information system of planning of scientific researches in National Academy of Pedagogical Sciences of Ukraine on Internet basis (ІС "Planning"). Information and technological support of processes of planning of scientific researches which are carried out in scientific institutions of NAPS of Ukraine is the purpose of creation of this system. The parameters of the functional maintenance of the informative system are pointed in the article, technology of treatment of documents on planning of scientific researches, scheme of routes of working of separate documents, and proper diagrams of their business-processes, on the basis of which using programmatic facilities of Microsoft Sharepoint the functions of programming are automatized, is examined.

scholarly journals Standardized Flexibility: The Choreography of ICT in Standardization of Service Work

2013 ◽  
Vol 4 (4) ◽  
pp. 679-698 ◽  
Author(s):  
Maria Røhnebæk
Keyword(s):  
Information System ◽  
Information Systems ◽  
Public Services ◽  
Due Process ◽  
Local Level ◽  
The Public ◽  
Local Responses ◽  
Information And Communication ◽  
The Relationship

This article is based on a research project that explores the proliferation of information and communication technology (ICT) in public services. Furthermore, the research explores how the enhanced presence of ICT relates to efforts to increas-ingly individualise the service delivery. It can be argued that enhanced individualisation requires increased levels of discretion and flexibility. At the same time, this flexibility needs to be implemented within a standardized framework to ensure due process and to meet demands for efficiency. As local-level work practices in the public services are increasingly being enabled through ICT, the information systems can thus be seen to offer ’standardized flexibility’. Hence, the information systems work as both enablers of flexibility and as controllers of the same. This research explores how this duality manifests empirically at the local-level of the Norwegian employment and welfare services (NAV). It focuses on the in-terface of the information systems and local-level employees. In this article, I portray the role of the information system, Arena, with regard to how the front-line employees structure and organize their work. This portrayal reveals that the information system reflects an ideal world which is out of tune with local working conditions. The employees are thus facing gaps between the ideals of the system and their actual work context. The main purpose of the paper is to illustrate how the employees deal with this gap; I identify three types of responses and strategies. Moreover, I suggest that the relationship between the information systems and different kinds of local responses may be fruitfully analysed by drawing an analogy with choreography and dancing. The second purpose of this article is thus to outline how the metaphor of choreography may provide a suitable theoretical lens for analysing ICT-enabled standardization of work.

scholarly journals The Acceptance of Government Resource Planning System Using UTAUT 2

2021 ◽  
Vol 17 (1) ◽  
pp. 1-19
Author(s):  
Muhardi Saputra ◽  
Berlian Maulidya Izzati ◽  
Jannatul Rahmadiani
Keyword(s):  
Information System ◽  
Business Processes ◽  
Resource Planning ◽  
Planning System ◽  
Primary Data ◽  
West Java ◽  
The Public ◽  
Independent Variables ◽  
Independent Variable ◽  
The Relationship

Government Resource Planning (GRP) system is a solution for managing all the resources that exist in government, namely people, technology, and business processes in it. This study aims to analyses how the acceptance of the Service and Licensing Information System for the Public (SIMPATIK) in the Investment Board and Integrated Licensing (DPMPTSP) of West Java Province. This study uses UTAUT 2 model that consist of six independent variables and two dependant variables. The relationship between the independent variable and the dependent variable is moderated by age, gender, and experience variables. The data used are primary data obtained from distributing questionnaires online to 42 DPMPTSP employees that using SIMPATIK. The hypothesis was tested with the SmartPLS and SPSS applications. The results show from a total of 14 hypotheses there are 3 hypotheses that have a significant or acceptable effect, while 11 other hypotheses are not significant or cannot be accepted.

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