scholarly journals IMPLEMENTATION OF BUSINESS EXCELLENCE MODEL IN CLUSTER ENVIRONMENT

2017 ◽  
Vol 45 (4) ◽  
pp. 27
Author(s):  
Slobodan Morača ◽  
N Cvetković ◽  
Angela Fajsi ◽  
M Jovanović
Keyword(s):  
Business Practices ◽  
Total Quality ◽  
Model Cluster ◽  
Competitive Edge ◽  
Innovation Potential ◽  
Cluster Network ◽  
Organizational Excellence ◽  
Cluster Networks ◽  
Business Excellence ◽  
Cluster Environment

This paper deals with Business Excellence Model (BEM) and its implementation in cluster network environment. Total Quality Management and Organizational Excellence Model have gained a lot of attention in the last two decades as a way for organizations to meliorate business practices and operations and consequently to gain competitive edge. This paper presents the major objectives and benefits that drive companies to implement BEM. Furthermore, considering the most important barriers organizations are encountering during their endeavour to implement and apply Business Excellence Model, cluster networks, as environment that facilitates the implementation of BEM, are explained, determining the manner in which clusters help overpass the main obstacles. Since clusters imply interconnection of diverse actors which promote both knowledge creation and dissemination, innovation potential increase, resource exchange and similar, they are seen as facilitating environment for implementation for Business Excellence Model.

scholarly journals Análise sobre os conceitos e práticas de Gestão por Processos: revisão sistemática e bibliometria

2015 ◽  
Vol 22 (1) ◽  
pp. 164-180 ◽  
Author(s):  
Diego Rodrigues Iritani ◽  
Sandra Naomi Morioka ◽  
Marly Monteiro de Carvalho ◽  
Aldo Roberto Ometto
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Business Process ◽  
Business Process Management ◽  
Process Management ◽  
Total Quality ◽  
Business Excellence

Este artigo tem como objetivo analisar a teoria sobre Gestão por Processos de Negócio (BPM - Business Process Management). Para isso foi realizada uma revisão bibliográfica sistemática e foram utilizadas técnicas de análise de publicações, citações e de bibliometria. Os resultados mostram a multidisciplinaridade de BPM, como as diferentes áreas de pesquisa compreendem o tema e como praticam essa abordagem. Dentre os periódicos relevantes para o tema, destacaram-se o Business Process Managament Journal, Knowlegde and Process Managemente Total Quality Management & Business Excellence. Dentre as abordagens de aplicação foi possível verificar que existem três tipos adotados pelo estudo e ao todo foram identificadas oito práticas de BPM. As redes de bibliometria mostraram a existência de agrupamentos bibliométricos que pouco interagem, e a relação de BPM com as abordagens de gestão da qualidade e reengenharia. Apesar do aumento de publicações na área, o que mostra a relevância do tema, as publicações tendem a seguir escolas distintas e que ainda atuam de forma isolada na área de BPM.

The Trend toward Total Quality Managment in Australian Coal Mining

1995 ◽  
Vol 13 (4) ◽  
pp. 331-340
Author(s):  
J.T. Jeffreys
Keyword(s):  
Coal Mining ◽  
Mining Industry ◽  
Coal Industry ◽  
Total Quality ◽  
Analysis And Evaluation ◽  
Competitive Edge ◽  
The Face ◽  
Coal Market ◽  
Australian Coal ◽  
Traditional Manufacturing

The paper examines the trends and techniques now being adopted by the Australian coal mining industry to improve efficiency and competitiveness in the face of an increasingly difficult international and domestic coal market. Quality Assurance certification to internationally accepted standards has been gained by some operators whilst many more companies are implementing varied forms of Total Quality Control concepts. These concepts now so well established in traditional manufacturing industries, have not previously been associated with the vagaries of the coal industry but are now being pursued by many in an effort to gain or retain a competitive edge. The paper also explains some of the actual processes being undertaken by the mining companies and outlines some of the systems being developed and utilised to undertake preliminary analysis and evaluation of existing and proposed management systems prior to implementing TQC systems.

Integration of TQM and ERP to enhance organizational performance and excellence: empirical evidence from public sector using SEM

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Hassan Al-Dhaafri ◽  
Mohammed Alosani
Keyword(s):  
Organizational Performance ◽  
Enterprise Resource Planning ◽  
Structural Equation ◽  
Resource Planning ◽  
Joint Effect ◽  
Total Quality ◽  
Content Type ◽  
Organizational Excellence ◽  
Practical Implications

PurposeThe study aims to examine the joint effect of total quality management (TQM), enterprise resource planning (ERP) and organizational performance on organizational excellence.Design/methodology/approachTo achieve the goal of this study through the hypothesized model, a survey questionnaire research design was employed. The data were collected from a Dubai Police organization. Out of 550 questionnaires, 320 questionnaires were returned. The structural equation modelling (SEM) partial least squares approach was used to analyze the data for measurement and structural models.FindingsThe statistical results confirmed the positive and significant effects of TQM, ERP and organizational performance on organizational excellence. The mediation role of organizational performance between TQM, ERP and organizational excellence also was confirmed.Practical implicationsThroughout this study, further details and valuable implications have been discussed. Findings provide several practical implications. Findings also help practitioners and managers make proper decisions when implementing TQM, ERP and excellence practices in their organizations. With the joint effect of TQM, ERP and organizational performance, organizations can achieve maximum strong excellence and remain in a competitive market. This current study presents potential to be used in didactical initiatives.Originality/valueThis study is a unique empirical research that examines the joint effect of TQM, ERP and performance on excellence relationships. In other words, the current study is one of the few studies that investigate the mediating role of organizational performance beside the organizational excellence as the ultimate variable in developing country, specifically in UAE.

scholarly journals How to Characterize Business Excellence and Determine the Relation between Business Excellence and Sustainability

2020 ◽  
Vol 12 (15) ◽  
pp. 6198
Author(s):  
Miriam Jankalová ◽  
Radoslav Jankal
Keyword(s):  
Secondary Data ◽  
Core Values ◽  
Extensive Literature ◽  
Total Quality ◽  
Cross Cultural Comparison ◽  
Business Excellence ◽  
National Quality ◽  
Comparative Review ◽  
Quality Awards ◽  
Descriptive Attribute

A descriptive attribute or characteristic of an object is called dimension. In the area of Business Excellence, this concept is associated with national quality awards and Business Excellence models. The aim of the paper is to identify the Business Excellence dimensions, on the grounds of comparative analysis of selected national quality award models, including determination of relations between the Business Excellence and Sustainability. Cross-cultural comparison of Business Excellence core values in the analyzed excellence models/national quality awards will be helpful in identification of the Business Excellence dimensions. The main findings of this study are: The basis for achieving Business Excellence is to respect the core principles of TQM (Total Quality Management); Business Excellence dimensions can be identified based on core values; Business Excellence can be characterized through dimensions; there is a relationship between the Business Excellence dimensions and the Sustainability dimensions. This study is based on information that was gathered through an extensive literature review (research publications and research studies (documents) about the national quality awards and Business Excellence models using Internet and research databases (Web of Science, Scopus, EBSCO) and the authors’ own experience. Methods of analysis, comparison, selection, abstraction, induction, deduction, determination, and statistics were used. The paper is organized as follows: the methodology approach; the comparative review of the secondary data on Business Excellence core values in the analyzed models; discussion about the main findings, including the link between the Business Excellence dimensions and Sustainability dimensions.

Strategies for business excellence under an economic crisis

2014 ◽  
Vol 26 (6) ◽  
pp. 610-624 ◽  
Author(s):  
Evangelos P. Afthonidis ◽  
George D. Tsiotras
Keyword(s):  
Literature Review ◽  
Competitive Advantage ◽  
Economic Crisis ◽  
Research Work ◽  
Strategic Plan ◽  
Business Community ◽  
Added Value ◽  
Total Quality ◽  
Content Type ◽  
Business Excellence

Purpose – The purpose of this paper is to reveal the appropriate course of actions of any executive toward attaining business excellence, under the limitations and particular conditions that arise in an economic crisis environment. Design/methodology/approach – This paper takes the approach of an extended literature review. Findings – Business excellence is an ideal path for any enterprise which seeks the attainment of a strong competitive advantage in times of economic crisis. This path, through the implementation of the principles of Total Quality Management, leads to a strategic plan that helps the enterprise not only to survive but also to strengthen its position while exploiting opportunities that arise during the recession. The basic elements of such a plan are the satisfaction of all customers and stakeholders, the quest for innovation and the implementation of an aggressive policy in marketing and investments. Toward this target, the most crucial elements are the involvement of the management and, second, the commitment and efforts of all human resources. Practical implications – The business community and specifically the higher management of any company could reformulate its strategic plan according to the findings of this survey, in order to gain a sustainable competitive advantage over competition. Originality/value – On the basis of extended literature review, there has been no research work to connect the strategic thinking of enterprises and their management with business excellence in times of economic crisis, which is attempted in this paper. The added value of attaining this goal during harsh times should be a beacon for the higher management in its quest for sustainable competitiveness.

The contingency role of business strategy on the relationship between operations practices and performance

2014 ◽  
Vol 21 (5) ◽  
pp. 690-712 ◽  
Author(s):  
Jayanth Jayaram ◽  
Keah Choon Tan ◽  
Tritos Laosirihongthong
Keyword(s):  
Operations Management ◽  
Business Strategy ◽  
Lean Manufacturing ◽  
Management Practices ◽  
Total Quality ◽  
Content Type ◽  
Competitive Edge ◽  
And Performance ◽  
The Relationship

Purpose – The purpose of this paper is to examine the direct influence of three types of operations management practices, namely total quality management (TQM), lean manufacturing (LEAN), and supply chain management (SCM) on operational performance. Design/methodology/approach – Cluster analysis is used to classify data collected from Thai manufacturing firms into three business strategy clusters of cost leadership, differentiation, and focussed strategy. Next, multiple-regression analysis was used to test the relationships between operations management practices and performance in each of the three strategy clusters. Findings – Results show that all three operations management practices were significantly associated with performance including the interaction of TQM and SCM. Also, the interaction of LEAN and SCM significantly affected performance for firms pursuing focussed business strategy. Practical implications – Manufacturers in developing nations can use this result to deploy appropriate operations management practices to enhance their competitive edge. Originality/value – This study explores the cross-functional alignment between strategies and practices, which have been transferred from developed to developing countries.

scholarly journals An Analysis of Implementing Total Quality Management in Education: Succes and Challenging Factors

2020 ◽  
Vol 10 (2) ◽  
pp. 44
Author(s):  
Arie Wibowo Khurniawan ◽  
Illah Sailah ◽  
Pudji Muljono ◽  
Bambang Indriyanto ◽  
M. Syamsul Maarif
Keyword(s):  
Manufacturing Sector ◽  
Quality Of Education ◽  
Successful Implementation ◽  
Main Concern ◽  
Extensive Literature ◽  
Effective Management ◽  
Total Quality ◽  
Management Philosophy ◽  
Organizational Excellence

Quality of education nowadays isthe main concern for those who are involved and plunge into education. In recent years, TQM has been applied in the world of education to improve the quality of education since it is believed as an effective management philosophy for dynamic improvement, customer satisfaction, and organizational excellence. However, this notion has begun to be developed in the manufacturing sector. Therefore, this study used a qualitative approach through extensive literature to provide a better comprehension in implementing TQM in education. This research is expected to conclude the crucial factors supporting the successful implementation of TQM in education to reach the advantage of its application maximally. This paper also discussed the challenges faced in implementing TQM in education so that schools can take appropriate steps when actively implementing TQM in education. Besides, we explained about the implementation of TQM in Indonesia, particularly in vocational schools.

scholarly journals The relationship between knowledge capital and achieving Competitive Advantage

2021 ◽  
Author(s):  
سمير سليمان عبد الجمل
Keyword(s):  
Competitive Advantage ◽  
Cognitive Skills ◽  
Knowledge Capital ◽  
Total Quality ◽  
Continuous Development ◽  
Human Element ◽  
Large Size ◽  
Organizational Excellence ◽  
And Control ◽  
The Relationship

With the increasing number of organizations, their large size, the increasing of their responsibilities and tasks entrusted to them, and in light of the challenges of globalization and openness to the world, and the resulting intense competition between institutions and companies at all levels, and even these institutions keep pace with rapid developments. And since most studies have proven that the human element is the basic building block for these institutions, and it is the ship that leads the institution to reach safety and achieve the desired goal, it has become imperative for these institutions to pay more attention and provide comfort and reassurance to this human element, so that these institutions can achieve Competitive advantage and access to the desired organizational excellence to compete with its counterparts from the institutions through continuous development and improvement, which comes through the human element that possesses knowledge (knowledge capital), and this is done through the application of comprehensive quality standards to reach the best and distinction, Where the knowledge head represents the cornerstone in achieving total quality in the products and services provided by organizations of all kinds, and since access to total quality without flaws requires comprehensive control over inputs, as well as comprehensive control over operations, to obtain high quality outputs (zero defect ), These processes and control and their continuous development and improvement require creative intellectual and cognitive skills, and this is what is provided by the human element who possesses the desired knowledge.

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