scholarly journals “Hiding within the Glass Cage”: Performance Management as Surveillance—A Case of Academic Spaces as Resistance Spaces

2020 ◽  
Vol 24 ◽  
Author(s):  
Sadi Mokhaneli Seyama
Keyword(s):  
Performance Management ◽  
Social Constructionist ◽  
Critical Geography ◽  
Managerial Control ◽  
New Managerialism ◽  
Resistance Literature ◽  
Power And Resistance ◽  
Efficiency And Effectiveness ◽  
Workplace Resistance ◽  
Stringent Performance

Universities have become toxic sites characterised by anxiety, depression and humiliation. Following new managerialism, leadership and management in universities have been driven by the mandate of achieving efficiency, which has led to the implementation of stringent performance management systems, increasing accountability and authoritarianism. While performance management is justified as an accountability tool that drives efficiency and effectiveness, its demand for absolute transparency has created “panopticons” and “glass cages”. These have produced a stifling atmosphere in academic spaces, often characterised by competing demands for high research outputs and quality teaching, thus placing academics in subjected positions where their agency is threatened. In view of academics silently constructing uncontrolled and uncontrollable spaces to avoid increasing surveillance, I argue that academics are resisting universities’ demand for the invading transparency of performance management. Through a critical social constructionist case study of academics and heads of departments, this article explores the paradoxical position of performing academics—those functioning within the “performative culture” while undermining neoliberal performative inscriptions. Framed by the notion of power and resistance and drawing on critical geography and workplace resistance literature, the study reveals that academics’ acts are going against the controlled daily grind of systematised practices that are often meaningless in relation to quality education. They are reimagining and reconstructing lecture halls, stairs, offices and conference spaces as “invisible” free spaces outside direct managerial control.

Performance is Political

2021 ◽  
Author(s):  
John Harris
Keyword(s):  
Social Work ◽  
Performance Management ◽  
Performance Indicators ◽  
Technical Tool ◽  
Technical Aspects ◽  
Efficiency And Effectiveness

Performance management is usually presented as a technical tool to monitor policies and programmes. Performance indicators are presented as neutral and as having been developed in pursuit of economy, efficiency and effectiveness. According to this approach, if properly conceptualised and constructed, performance indicators illuminate the extent to which agencies or services are achieving goals and provide accountability. In contrast, understanding performance indicators as political requires examination of their social as well as their technical aspects. From this perspective, the effectiveness of an indicator as a means to measure performance is not as important as other roles, such as embedding policy and shaping practice. Accordingly, performance management represents a significant technology of control over social work. It acts as a powerful determinant of which forms of practice are approved by deciding which of them are drawn into the accountability framework and are therefore authorised.

scholarly journals Venturing From Home: Writing (and Teaching) as Creative-Relational Inquiry for Alternative Educational Futures

2020 ◽  
pp. 194084472096821
Author(s):  
Anne Pirrie ◽  
Nini Fang
Keyword(s):  
Student Satisfaction ◽  
Lived Experience ◽  
Performance Management ◽  
Collaborative Writing ◽  
Human Flourishing ◽  
New Managerialism ◽  
Relational Practice ◽  
The Status ◽  
The Uk ◽  
Educational Futures

This article explores the ecology of contemporary higher education by foregrounding the ethical relation between its authors. The article expresses their commitment to throwing off familiar academic conventions in order to promote human flourishing in a sector that has been colonized by new managerialism and the associated mechanisms of “performance management,” surveillance, and exclusion. The authors write into the emblems of the naajavaarsuk (the ivory gull) and isumataq (the Inuit storyteller). They explore collaborative writing as an ethical, relational practice whilst exposing the lived problematics that have become the “new normal” in the contemporary academy, for instance, the fetishization of “student satisfaction.” The latter has gained traction in the UK in recent years, and in extreme cases can call forth acts of ethical violence that induce deep and long-lasting effects. Their account is visceral rather than abstract, rooted in lived experience and in theory. The authors conclude that the precondition for human flourishing in conditions of constraint is neither all-out resistance nor quietist acceptance of the status quo. It is to open up a space for education that inheres in our relation to the other, and quietly to resist being defined and limited by practices of monitoring and surveillance.

scholarly journals Use and Utilization of Performance Information in Hungary: Exemplary Cases from the Local- Government and the Higher-Education Sectors

2015 ◽  
Vol 8 (2) ◽  
pp. 23-48
Author(s):  
György Hajnal ◽  
Márton Ugrósdy
Keyword(s):  
Performance Management ◽  
Local Governments ◽  
Public Services ◽  
Anglo Saxon ◽  
Performance Information ◽  
Use Of Data ◽  
Actual Use ◽  
Efficiency And Effectiveness ◽  
And Performance ◽  
Measurement And Evaluation

Abstract Performance information and performance management are usually seen as tools to promote the efficiency and effectiveness of different public-policy programs. Performance management is a hot topic in the post-NPM discourse, however most of the debate is centered on the Western European and Anglo-Saxon models of measurement and evaluation of public services. This paper examines how a Central European country with a strong Rechtsstaat tradition can adapt to the use of performance management, and what patterns we can identify in the actual manifestations of measurement and use of data. The authors argue that even though performance management is not known in Hungary as per defined in the academic literature, there are signs on the ground that PM ideology and actual use are gaining traction in every field of public services, both in central and local governments.

scholarly journals Ensuring Performance - A Permanent Challenge for Public Sector Organizations

2021 ◽  
Vol 2021 (3) ◽  
pp. 97-108
Author(s):  
Maria-Cristina Ștefan ◽  
◽  
Alina Gabriela Brezoi ◽  
Keyword(s):  
Public Sector ◽  
Organizational Performance ◽  
Performance Management ◽  
Specific System ◽  
Important Indicator ◽  
General Management ◽  
Public Sector Organizations ◽  
Efficiency And Effectiveness ◽  
Specialized Form ◽  
The Cost

Organizational performance is one of the most important topics in specialized research and can be considered the most important indicator of an organization's success. Performance in the enterprise expresses not only the decrease of the cost-value pair, but everything that brings to the fore its efficiency and effectiveness, materialized in indicators. Performance management is a specialized form of general management that focuses on increasing performance in the organization, a process based on a specific system of principles and rules, methods, techniques and tools.

scholarly journals Increasing The Efficiency And Effectiveness Of Government Organizations With The Contracts Of Salary Payment On The Basis Of Consequence And Outcome

2019 ◽  
Vol 8 (11) ◽  
pp. 2443-2445
Keyword(s):  
Human Resources ◽  
Performance Management ◽  
Resource Use ◽  
Management Practices ◽  
Government Agency ◽  
Government Agencies ◽  
Government Organizations ◽  
Staff Performance ◽  
Efficiency And Effectiveness ◽  
The Government

Nowadays, efficiency and effectiveness in government organizations are particularly most important. Whereas the performance of human resources is the most important factor in increasing and decreasing the efficiency and effectiveness of government agencies, government agencies and corporations are using tools to manage their workforce to increase their efficiency and effectiveness. But because of the features and complexities of government agencies, these tools do not produce the desired results and sometimes produce the opposite results. One of the most important reasons for the ineffectiveness of staff performance management practices is the type of contract between individuals and government agencies, which is mainly based on pay on the amount of effort regardless of the outcome. In this paper, given the opportunity provided by a government department to employee human resources based on pay results, The efficiency and effectiveness of the organization were compared with respect to two models of human resource use, salary payment on the basis of effort and consequence and outcome. And the tangible results of changing the approach of the government agency from the use of manpower based on copyright contracts to the outcome contracts. And the tangible results of changing the consider of the government agency from the use of manpower based on effort contracts to outcome contracts.

scholarly journals Perancangan Strategy Maps dan Balanced Scorecard pada PT Bahtera Abadi Gas Gresik

2018 ◽  
Vol 3 (2) ◽  
pp. 95-104
Author(s):  
Irfan Aulia Hoesaini
Keyword(s):  
Performance Management ◽  
Balanced Scorecard ◽  
Feedback Systems ◽  
Gas Industry ◽  
Intense Competition ◽  
Financial Perspective ◽  
Safety Work ◽  
Efficiency And Effectiveness ◽  
Efficiency Increase ◽  
Mation Technology

Abstract: The growth of the business of gas industry in Indonesia make firm that deals with this industry will develop. Increase in the number of a company that produces gas trigger intense competition to gain customers that there is to consume gas. PT Bahtera Abadi Gas is one of the company that moves in the field of gas industry national scale. On the way various customers than any other company have been handled by PT BAG that majority exists in the region of east java. An intense competition in gain customers of the company between a gas that with each other to cause to compete with companies in providing a bargain price that low and improved service quality to win over the competition. With a bargain price that is very competitive, companies should do the efficiency and effectiveness of its production in the process so as to achieve the level of its optimum profit. In order to continue to compete, required managerial instrument that can help to formulate a strategy company in accordance with the vision, mission and objectives of the company that can be translated into the act of operational in clear and measurable accomplishment. In addition a strategy company in the level of implementation can be functioned as instrument of the measure- ment of performance management in addition to the goal is to investigate the effectiveness of the application of the strategy itself, also to control the performance management and minimize the potential there is the deception. The result of research shows that PT BAG having strategic objec- tives in map competition that is reflected in four perspective balanced scorecard. Strategic objec- tives financial perspective is utilization assets, cost efficiency, increase revenue. The purpose of from the perspective of a customer is customer satisfaction, customer retention, customer acquisi- tion. The purpose of internal from the perspective of a business process is of quality, delivery, healthy and safety work, develop sustainable relationship with supplier. From the perspective of the purpose of learning and growth is increase employee competency, increase productivity employee, recruit quality employee, improved teamwork, employee feedback systems, availability of infor- mation technology.

scholarly journals Design of a Supply Chain Performance Monitoring System for a Company in the Context of the COVID-19 Pandemic

2021 ◽  
Vol 92 ◽  
pp. 01028
Author(s):  
Peter Majercak
Keyword(s):  
Supply Chain ◽  
Performance Management ◽  
Performance Monitoring ◽  
Current System ◽  
Value Added ◽  
Systematic Evaluation ◽  
Root Cause ◽  
Current State ◽  
Efficiency And Effectiveness ◽  
Weak Points

Research background: Design of a methodology for the measurement of logistics processes in production plants to plan, control and manage logistic chain links. The article develops theoretical knowledge in the field of logistics chain management and methods of monitoring them. Purpose of the article: Material flow and logistics performance management is one of the most important areas for a manufacturing company, which significantly contributes to the overall results of the company’s management and its competitiveness. In order for the company to have its resources to use effectively, it needs to have information on its performance and weaknesses in the chain. The condition for obtaining this data is a system for measuring performance in accordance with the company’s goals. Methods: For the analysis of the current state and the identification of weak points in the measurement process, the root cause analysis will also be used, which aims to identify weak points in the process. Findings & Value added: The aim of the paper will be to create a brief theoretical a basis that will enable the analysis of the current system of evaluation of logistics performance and supply chain in the selected company and the identification of weaknesses with regard to the strategy and philosophy of the company and a proposal for changes that would increase the efficiency and effectiveness of the Supply chain. The most significant contribution can be attributed to the proposal for implementation systematic evaluation of suppliers using a scoring model designed specifically for company.

scholarly journals Specificity and Effectiveness of the Programs for the Development of Managerial Competencies of Personnel Reserve

2019 ◽  
Vol 28 (11) ◽  
pp. 134-143 ◽  
Author(s):  
V. D. Kolychev ◽  
I. O. Belkin ◽  
R. S. Udovidchenko
Keyword(s):  
Performance Management ◽  
Professional Education ◽  
Time Management ◽  
High Tech ◽  
Management Planning ◽  
Managerial Competencies ◽  
Communication Time ◽  
Efficiency And Effectiveness ◽  
Knowledge Intensive ◽  
The University

The article analyses the experience of the National Research Nuclear University «MEPhI» (hereinafter the University) in the field of formation of managerial competences of the personnel reserve. The authors dwell on the features of implementation of training and developing programs in the field of additional professional education, discuss the issues of the efficiency and effectiveness of realization of training actions. The model of formation and development of the personnel reserve of the University is oriented primarily on solving the problems of increasing competitiveness by enforcing the competencies of high-potential employees in the following key spheres: performance management, goal-setting, motivation, effective communication, time management, planning, organization and control. The model is based on the best practices of domestic and foreign high-tech corporations and educational organizations, primarily using the experience of Rosatom State Atomiс Energy Corporation. The personnel reserve is considered as a competitive advantage in improving the efficiency and effectiveness of activities within the framework of strategic development and implementation of target promising high-tech and knowledge-intensive projects and programs.

scholarly journals A Multi-Perspective Performance Approach for Complex Manufacturing Environments

2016 ◽  
Vol 4 (2) ◽  
pp. 125-155 ◽  
Author(s):  
António Almeida ◽  
Américo Azevedo
Keyword(s):  
Performance Management ◽  
Manufacturing Systems ◽  
Manufacturing System ◽  
Feedback Loops ◽  
Decision Makers ◽  
Operational Performance ◽  
Efficiency And Effectiveness ◽  
Performance Drivers ◽  
Manufacturing Environments ◽  
Transformation Systems

Complexity in manufacturing systems appears under a variety of aspects, namely product, processes and operations and systems. Considering that the manufacturing environment is rapidly and constantly changing, with higher levels of customization and complexity, there is higher demand for flexibility and adaptability from companies. In this context, it seems essential to explore new approaches that can support decision-makers to take better decisions concerning the action plans that they need to launch to achieve the expected strategic and operational performance and alignment goals. Companies should become able to analyse their performance drivers, understand their meaning and the feedback loops that affect them. Therefore, decision makers can look into the future, and act even before these causes affect the transformation systems efficiency and effectiveness. This paper presents an approach oriented to multi-performance measurement in complex manufacturing environments. With this approach it is expected to overcome the gap between the operational and strategic layers of a manufacturing system, in order to reduce time when measuring performance and reacting to unexpected behaviours, as well as reduce errors when taking decisions. Moreover, it is expected to decrease the time necessary to calculate an indicator or to introduce a new one into performance management process, reducing the operational costs.

Performance habitus: performance management and measurement in UK higher education

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Khaled Hutaibat ◽  
Zaidoon Alhatabat ◽  
Larissa von Alberti-Alhtaybat ◽  
Khaldoon Al-Htaybat
Keyword(s):  
Higher Education ◽  
Performance Management ◽  
Single Case ◽  
Current Paper ◽  
Management Approach ◽  
Institutional Performance ◽  
Managerial Control ◽  
Content Type ◽  
Research And Education ◽  
The Uk

Purpose What academic and managerial elements are particularly influential regarding performance? This study aims to address these questions as part of a broader longitudinal study. The current paper focusses on the results relating to performance management and measurement, and how the sectorial developments impacted on individuals and institutions. Design/methodology/approach An interpretive research methodology was used, which illustrates the institutional performance management and measurement system. The first part of the interpretive study was a single case study, focussing on one “old” research-intensive university. The second part included five institutions, three UK top-tier universities, focussing on top-level research and education, and two “new” universities with a greater teaching than research portfolio. Findings The current paper focusses on the results relating to performance management and measurement, and how higher education (HE) developments impacted on individuals and institutions, reflected in the notion of performance habitus. The qualitative element of the study sought to gain insight into which factors influence performance management and measurement and what changing effect these have on academic members of staff. The findings illustrate how academic values and managerial control practices create an academia-specific performance management approach, measured by particular key performance indicators that are used for the institution as a whole and then applied to units and individuals within institutions. With regard to institutional performance, more established and institutionalised performance management and measurement practices are relied upon. Both elements are addressed in this study, and the authors conclude that the interplay of human capital and institutional structure creates the most successful performance-related outcome. Originality/value The current study adds additional insights on how the changing HE context affects academic members and how the future of the UK HE sector is perceived. Insights can be derived for other HE sectors, as the contextual factors of international competition, tightening of resources and nature of the academic sector transcend national borders. Thus, practices illustrated in the current study are useful for institutions and academic managers of other HE sectors as well.

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