scholarly journals KUALITAS PELAYANAN DOKUMEN DAN KECEPATAN BONGKAR MUAT GENERAL CARGO

2017 ◽  
Vol 3 (3) ◽  
pp. 378
Author(s):  
Brata Wuntara Umagapi ◽  
Siska Amonalisa ◽  
Lies Lesmini
Keyword(s):  
Service Quality ◽  
Significant Relationship ◽  
User Satisfaction ◽  
Service User ◽  
Quantitative Methods ◽  
Positive Relationship ◽  
T Score ◽  
Loading And Unloading ◽  
General Cargo ◽  
The Relationship

The study’s objective is to analyze the relationship of the documents service quality (X1) and the speed of loading and unloading of general cargo (X2) with service user satisfaction (Y) in PT Tubagus Jaya Maritim. This research uses quantitative methods, with a population of 67 consumers of PT Tubagus Jaya Maritim and the sample is 30 consumers. Data is analyzed using multiple regression and multiple linear regression, simple correlation and partial correlation. Results: 1. There is a correlation between the documents service quality with the service user satisfaction with r score of 0.794 meaning there is a very strong and positive relationship, and the regression hypothesis shows that there is significant relationship as t-score is greater than t table (10.529> 1.669) or hypothesis H1 is accepted. 2. The correlation between the speed of loading and unloading of general cargo with service user satisfaction obtained r score of 0.651 which means there is a strong and positive relationship, and the hypothesis of regression showed a significant relationship that t-score is greater than t-table (6.914> 1.669) or hypothesis H2 is accepted. 3. The results of correlation between the documents service quality and the speed of loading and unloading of general cargo together with service user satisfaction obtains r score of 0.814 which means the relationship is very strong and positive, and F-score is larger than F table (62.871> 3.140) or the research hypothesis H3 is accepted.

scholarly journals KUALITAS PELAYANAN DOKUMEN DAN KECEPATAN BONGKAR MUAT GENERAL CARGO

2016 ◽  
Vol 3 (3) ◽  
pp. 378
Author(s):  
Brata Wuntara Umagapi ◽  
Siska Amonalisa ◽  
Lies Lesmini
Keyword(s):  
Quality Of Service ◽  
Significant Relationship ◽  
User Satisfaction ◽  
Service User ◽  
Quantitative Methods ◽  
Strong Relationship ◽  
Loading And Unloading ◽  
General Cargo ◽  
The Relationship

The study’s objective is to analyze the relationship of the documents service quality (X1) and the speed of loading and unloading of general cargo (X2) with service user satisfaction (Y) in Tubagus Jaya PT Maritim, either individually or jointly. Research using quantitative methods, with a population of consumers Tubagus Jaya PT Maritim many as 67 people and the determination of a sample of 30 people. Data were analyzed by using multiple regression and multiple linear regression, simple correlation and partial correlation. Results: 1. There is a correlation between the quality of service of documents by the service user satisfaction is r of 0.794 means there is a very strong relationship and the direction (positive), and the regression hypothesis there is no significant relationship to thitung greater than t table (10.529> 1.669) or hypothesis H1 be accepted. 2.Hasil correlation between the speed of loading and unloading of general cargo with service user satisfaction obtained r of 0.651 means a strong relationship and the direction (positive), and the hypothesis of regression showed a significant relationship that is greater than ttable thitung (6.914> 1.669) or hypothesis H2 be accepted. 3. Results of correlation between the quality of service of documents and speed of loading and unloading of general cargo together with service user satisfaction obtained r of 0.814 means the relationship is very strong and direct (positive), and F count larger than F table (62.871> 3.140) or the research hypothesis H3 is received.

THE EFFECT OF LOCATION AND FACILITIES SERVICES USER SATISFACTION CONTAINER LOADING AND UNLOADING IN PORT OF INDONESIA IV (Persero) BRANCH MERAUKE

2018 ◽  
Vol 2 (1) ◽  
Author(s):  
Tarsisius Kana
Keyword(s):  
Customer Satisfaction ◽  
Significant Relationship ◽  
User Satisfaction ◽  
Service User ◽  
Hypothesis Test ◽  
Positive Influence ◽  
Coefficient Of Determination ◽  
Service Users ◽  
Significance Level ◽  
Loading And Unloading

The Influence of Location and Facilities Against Satisfaction of Container Unloading Service User at PT Pelabuhan Indonesia IV (Persero) Merauke Branch.This study aims to determine how much influence the location and facilities to the satisfaction of service users. Locations have indicators: access, visibility, traffic and facilities have indicators: organizational characteristics and objectives, land availability and space and space requirements, flexibility, aesthetic factors, communities and the environment, construction and operation costs while service user satisfaction has indicators: customer satisfaction , dimensions of customer satisfaction, confirmation of expectations, repurchase interest, willingness to recommend, customer dissatisfaction.The method used in this research is quantitative method by using the technique of processing descriptive data, data collecting technique with interviews, questionnaires and literature study. Sampling technique used incidental sampling. The measurement using likert scale and processed using SPSS version 23 program to calculate the validity and reliability test, calculate hypothesis test that is t test, f test and coefficient of determination. The result of research shows that location and facility variables together have a positive influence on service user satisfaction at PT Pelabuhan Indonesia IV (Persero) Merauke Branch. This can be proven from the result of F count 39.984> 3.11 with significance level 0.000 ≤ 0.05, then Ho is rejected Ha accepted. Itcan be concluded there is a positive and significant relationship between location and facility to the satisfaction of service users of loading and unloading of containers at PT Pelabuhan Indonesia IV (Persero) Merauke Branch.The result of research shows that location and facility variables together have a positive influence on service user satisfaction at PT Pelabuhan Indonesia IV (Persero) Merauke Branch. This can be proven from the result of F count 39.984> 3.11 with significance level 0.000 ≤ 0.05, then Ho is rejected Ha accepted. It can be concluded there is a positive and significant relationship between location and facility to the satisfaction of service users of loading and unloading of containers at PT Pelabuhan Indonesia IV (Persero) Merauke Branch.

scholarly journals HUBUNGAN ANTARA KESEPIAN DENGAN SELFIE-LIKING PADA MAHASISWA

2017 ◽  
Vol 16 (2) ◽  
pp. 122
Author(s):  
Evina Krisnawati ◽  
Christiana Hari Soetjiningsih
Keyword(s):  
College Students ◽  
Social Media ◽  
Significant Relationship ◽  
Quantitative Methods ◽  
Positive Relationship ◽  
Sampling Technique ◽  
Spearman Correlation ◽  
Purposive Sampling ◽  
Spearman Correlation Test ◽  
The Relationship

This study aims to examine the relationship between loneliness and selfie-liking. The hypothesis of this research is that there is a positive relationship between loneliness and selfie-liking among college students. This research used correlational quantitative methods. Participants in this research was 64 students, which was taken by purposive sampling technique, with inclusive criteria: like to do selfie and in the last month post the selfie photos to social media as much as 4-6 times. Data were collected using the Loneliness Scale from UCLA Version 3 and selfie-liking measured by Selfie-Liking Scale.  The correlation was analyzed using the Spearman Correlation Test with SPSS 23 for Windows. The results showed there was a positive and significant relationship between loneliness and self-liking (r=.297; p=.009) which means the higher loneliness, the higher selfie-liking.

scholarly journals The role of user satisfaction in implementing a Business Intelligence System

2017 ◽  
Vol 19 (1) ◽  
Author(s):  
Philip A.E. Serumaga-Zake
Keyword(s):  
South Africa ◽  
Service Quality ◽  
Business Intelligence ◽  
User Satisfaction ◽  
Quantitative Methods ◽  
Online Survey ◽  
Information Quality ◽  
System Quality ◽  
Net Benefits ◽  
The Relationship

Background: Despite increasing importance of the use of Business Intelligence (BI) as a technology-driven process for giving decision support, the success or failure of BI has not been investigated fully in South Africa. BI is not well understood because of an absence of documented proof of its practice.Objectives: This study was intended to investigate BI and identify the moderating and mediating effects of user satisfaction on the relationship between system quality, information quality and service quality on the one hand and perceived net benefits on the other in South Africa.Methods: The quantitative methods approach was predominantly used in this study. A total of 211 responses were obtained from a random sample of 250 BI users throughout South Africa. A semi-structured online survey questionnaire was used to collect the data, and correlation and multiple regression analyses were used to analyse it.Results: It was found that user satisfaction mediates the relationship between perceived net benefits and system quality and service quality. It also moderates the effects of system quality and service quality on perceived net benefits. Information quality is not related with user satisfaction and perceived net benefits.Conclusion: The implication of the results is that system quality and user satisfaction should be enhanced and maintained to achieve perceived positive net benefits in order to make the BI system more effective and efficient.

scholarly journals KUALITAS PELAYANAN JASA KEAGENAN KAPAL DAN KOMUNIKASI INTERPERSONAL PADA PERUSAHAAN PELAYARAN

2017 ◽  
Vol 3 (2) ◽  
pp. 217
Author(s):  
Anton Pangihutan ◽  
Muhammad Thamrin ◽  
Asep Suparman
Keyword(s):  
Quality Of Service ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Interpersonal Communication ◽  
User Satisfaction ◽  
Quantitative Methods ◽  
Coefficient Of Determination ◽  
Relationship Of ◽  
The Relationship

The study aimed to analyze the relationship of services quality of ship agency, interpersonal communication with user satisfaction in PT Buana Listya Tama, both partially and simultaneously. The research uses quantitative methods by doing survey, and the data were analyzed using correlation and regression. The results show that the variables of interpersonal communication and service quality have a significant relationship either partially or simultaneously with customer satisfaction. Variable quality of service has a positive and significant correlation with t value of 4.905 and greater than t table of 1.998 so that Ho is rejected and Ha is accepted. Interpersonal communication variables also has a positive correlation with customer satisfaction with the value of tcount equals to 6,108 and greater than t table of 1.998 so that Ho is rejected and Ha is accepted. Through the F test it is found that the quality of service and interpersonal communication are simultaneously correlated with satisfaction where the F count is larger than F table (90.839> 2.75) so that Ho is rejected and Ha is accepted. The coefficient of determination (R Square) between variables is 0.749 or 74.9%. The amount of the contribution of service quality and interpersonal communication on customer satisfaction is 74.9%, whereas 25.1% influenced by other factors not examined.

Persepsi Kreditur dan PPAT Terhadap Kualitas Layanan Hak Tanggungan Terintegrasi Secara Elektronik

Tunas Agraria ◽  
2020 ◽  
Vol 3 (3) ◽  
Author(s):  
I Made Dwi Gunarta ◽  
Akur Nurasa ◽  
Sukmo Pinuji
Keyword(s):  
Service Quality ◽  
User Satisfaction ◽  
Service User ◽  
Service Users ◽  
User Perception ◽  
Excellent Service ◽  
Efficiency And Effectiveness ◽  
Citizen Support

The success of the Badung Regency Land Office in issuing HT-el Certificate, the first in Indonesia cannot be separated from the support of the Creditors and PPAT as the main users of HT-el Services. This innovation is an effort to realize the digitalization of services and overcome various existing weaknesses. Creditors and PPAT as the main users are important instruments in providing an overview of HT-el service quality, because basically the success of an organization in providing a service depends on how well the perception of service users will reflect the level of user satisfaction and the profitability of the organization. HT-el Service User Perception (Creditor and PPAT) assessed using the e- Govqual Method illustrates that the Quality of HT-el Services at the Badung District Land Office is very good, this is evidenced by positive responses to the Efficiency, Trust and Realibility as well as Citizen Support. This is an effort to create excellent service in the land sector based on the principles of efficiency and effectiveness in implementing activities.

Information Systems Service Quality, Zone of Tolerance, and User Satisfaction

2012 ◽  
Vol 24 (2) ◽  
pp. 50-73 ◽  
Author(s):  
Narasimhaiah Gorla
Keyword(s):  
Service Quality ◽  
User Satisfaction ◽  
Service Performance ◽  
Perceived Service Quality ◽  
System Service ◽  
Research User ◽  
Zone Of Tolerance ◽  
Service Expectations ◽  
Service Expectation ◽  
The Relationship

Information system service quality has been a very important theme in both IS practice and research. User service expectations affect perceived service quality and user satisfaction. The objectives of this research are to i) to explore the relationship between perceived IS service quality and user satisfaction across the three regions of zone of tolerance (ZOT) and ii) to validate the associations between service expectations (adequate service and desired service) and service performance. The analysis of the data obtained from 193 IS users revealed a positive and significant association between perceived service quality and user satisfaction across the service zones and service dimensions with stronger associations in the acceptable service zone and weaker associations in the inadequate and superior service zones. Thus, the results demonstrate that the relationship between IS service quality and user satisfaction is affected by ZOT. It is found that the desired service expectation measure is more strongly related to service performance compared to the adequate service expectation measure. It is also observed that irrespective of the ZOT, the service dimension that contributes most to service performance is assurance. Tangibles have the widest ZOT and assurance has the narrowest ZOT compared to most other service dimensions. The author discusses the implications of the present study for both research and practice.

scholarly journals The Relationship between Working Capital Management and Financial Sustainability of Selected Christian Denominations in Ghana

2019 ◽  
Vol 5 (2) ◽  
pp. 20
Author(s):  
Williams Kwasi Peprah ◽  
Isaac Anowuo ◽  
Daniel Adofo Kwakye Ameyaw
Keyword(s):  
Significant Relationship ◽  
Positive Relationship ◽  
Financial Sustainability ◽  
Working Capital ◽  
Current Ratio ◽  
For Profit ◽  
Not For Profit ◽  
The Relationship ◽  
Not For Profit Organizations ◽  
For Profit Organizations

Management of working capital is a fundamental aspect of finance. This is because it affects the church's liquidity and financial sustainability. The study sort of establishing the relationship between working capital and financial sustainability for selected Christian denominations in Ghana. Using bivariate correlation application in SPSS 23, the financial statements from 2013 to 2017 of 15 Christian Council of Ghana denominational members conveniently sampled and analyzed. Working capital is represented by liquidity ratios of current ratio, and cash ratio and financial sustainability are epitomized by self-support. The study revealed that there was a positive relationship between working capital and financial sustainability among Christian denomination in Ghana. In a detailed outcome, there was a statistically small positive significant relationship between self-support and cash ratio and statistically large positive significant relationship between self-support and current ratio. The study recommends to churches in Ghana to seek an enhancing relationship between their working capital and financial sustainability to prevent a possible closure of the church. Not-for-profit organizations must seek self-support through income generation and diversification to improve their Liquidity. Again, not-for-profit organizations must have a positive relationship between working capital and financial sustainability in that churches exist because of liquidity.

scholarly journals Relación de las calificaciones en la prueba ECOE de la administración catalana con el expediente académico y los resultados en la prueba MIR en estudiantes de Medicina de la UPF-UAB

2020 ◽  
Vol 1 (1) ◽  
pp. 82-89
Author(s):  
Juan Gutiérrez Cebollada ◽  
Eva Baillés ◽  
Meritxell Girvent ◽  
Elisabeth Moyano ◽  
Pilar Larramona ◽  
...  
Keyword(s):  
Communication Skills ◽  
Significant Relationship ◽  
Positive Relationship ◽  
Specialized Training ◽  
Health Administration ◽  
Men And Women ◽  
Peace Of Mind ◽  
Final Score ◽  
The Relationship ◽  
De Medicina

En los estudios de Medicina del Campus Mar de Barcelona (UPF-UAB, aunque todavía no se ha implementado la prueba ECOE recomendada por la Conferencia Nacional de Decanos de Facultades de Medicina (CNDFM), todos los estudiantes realizan durante su último año una ECOE diseñada por la administración sanitaria catalana. Nos planteamos realizar un estudio para establecer la posible concordancia entre los resultados en la prueba ECOE externa y los obtenidos en nuestro centro. También se pretendió establecer la relación entre los resultados en la ECOE y en la prueba MIR. El estudio se realizó con todos los graduados de las cuatro primeras promociones del grado en Medicina de la UPF-UAB que habían realizado la prueba ECOE y la prueba MIR. No se encontraron diferencias entre sexos en los resultados de la ECOE. Tanto en hombres como en mujeres, existió una relación positiva y significativa entre los resultados de la ECOE y los del expediente final y los de la prueba MIR.  Los resultados son valorados positivamente  ya que el expediente final está en consonancia con el rendimiento en una prueba donde presuntamente se evalúan de forma adecuada las competencias más relevantes que tendrían que tener los  graduados en Medicina. La relación positiva entre ECOE y MIR permite cierta tranquilidad hasta que en algún momento pueda implementarse una prueba no exclusivamente cognitiva para el acceso a la formación especializada. In the Medicine studies of the Campus Mar in Barcelona (UPF-UAB) the OSCE test recommended by the Conference of Deans of Spain has not yet been implemented, but all the students take an OSCE designed by the Catalan health administration during their final year. We plan to carry out a study to establish the possible relationship between the results in the external ECOE test and those obtained in our Medical School. We also tried to establish the relationship between the results in the ECOE and in the MIR test. The study was carried out with all the graduates of the first four promotions of the UPF-UAB degree in Medicine who had taken the ECOE test and the MIR test. No differences between sexes were found in the OSCE achievement. In both men and women, there was a positive and significant relationship between the results of the OSCE and those of the final score and those of the MIR test. The results are positively valued since the final score is in line with the performance in a test where presumably the most relevant competencies that graduates in Medicine should have are adequately evaluated. The positive relationship between OSCE and MIR allows some peace of mind until at some point an exam can be implemented that assesses clinical and communication skills for access to specialized training.

scholarly journals Service Quality And Service User Satisfaction At PT. Pelabuhan Indonesia IV, Makassar Container Terminal Branch

2021 ◽  
Vol 3 (1) ◽  
pp. 11-17
Author(s):  
Rostini Rostini ◽  
Nursyam Nursyam ◽  
Nurfadhillah Insan Maulida
Keyword(s):  
Service Quality ◽  
User Satisfaction ◽  
Service User ◽  
Container Terminal ◽  
Linear Regression Analysis ◽  
Multiple Linear Regression Analysis ◽  
Terminal Branch ◽  
Smooth Flow ◽  
Owned Company ◽  
The Many

PT. Pelabuhan Indonesia IV (Persero) is a state-owned company (BUMN) engaged in port services that provides port facilities and infrastructure in order to support the smooth flow of ships, passenger transportation, and delivery of goods. This study aims to determine the effect of Service Quality on Service User Satisfaction at PT. Pelabuhan Indonesia IV, Makassar Container Terminal Branch. The population in the study at PT. Pelabuhan Indonesia IV (Persero) Makassar Container Terminal Branch 220 Espedisi, namely from the many expeditions that use the services of PT Pelabuhan Indonesia IV (Persero) Makassar Container Terminal Branch. The number of samples is 69 from the existing population. Determination of the number of samples in this study using the Sloving formula. Multiple Linear Regression Analysis Method with a quantitative approach. The results showed that reliability, responsiveness, assurance, empathy, tangible, simultaneously affect service user satisfaction. Meanwhile, through partial, reliability, responsiveness, assurance, empathy, tangible all have a positive effect, but only responsiveness and empathy have a significant effect.

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