THE EFFECT OF LOCATION AND FACILITIES SERVICES USER SATISFACTION CONTAINER LOADING AND UNLOADING IN PORT OF INDONESIA IV (Persero) BRANCH MERAUKE

2018 ◽  
Vol 2 (1) ◽  
Author(s):  
Tarsisius Kana
Keyword(s):  
Customer Satisfaction ◽  
Significant Relationship ◽  
User Satisfaction ◽  
Service User ◽  
Hypothesis Test ◽  
Positive Influence ◽  
Coefficient Of Determination ◽  
Service Users ◽  
Significance Level ◽  
Loading And Unloading

The Influence of Location and Facilities Against Satisfaction of Container Unloading Service User at PT Pelabuhan Indonesia IV (Persero) Merauke Branch.This study aims to determine how much influence the location and facilities to the satisfaction of service users. Locations have indicators: access, visibility, traffic and facilities have indicators: organizational characteristics and objectives, land availability and space and space requirements, flexibility, aesthetic factors, communities and the environment, construction and operation costs while service user satisfaction has indicators: customer satisfaction , dimensions of customer satisfaction, confirmation of expectations, repurchase interest, willingness to recommend, customer dissatisfaction.The method used in this research is quantitative method by using the technique of processing descriptive data, data collecting technique with interviews, questionnaires and literature study. Sampling technique used incidental sampling. The measurement using likert scale and processed using SPSS version 23 program to calculate the validity and reliability test, calculate hypothesis test that is t test, f test and coefficient of determination. The result of research shows that location and facility variables together have a positive influence on service user satisfaction at PT Pelabuhan Indonesia IV (Persero) Merauke Branch. This can be proven from the result of F count 39.984> 3.11 with significance level 0.000 ≤ 0.05, then Ho is rejected Ha accepted. Itcan be concluded there is a positive and significant relationship between location and facility to the satisfaction of service users of loading and unloading of containers at PT Pelabuhan Indonesia IV (Persero) Merauke Branch.The result of research shows that location and facility variables together have a positive influence on service user satisfaction at PT Pelabuhan Indonesia IV (Persero) Merauke Branch. This can be proven from the result of F count 39.984> 3.11 with significance level 0.000 ≤ 0.05, then Ho is rejected Ha accepted. It can be concluded there is a positive and significant relationship between location and facility to the satisfaction of service users of loading and unloading of containers at PT Pelabuhan Indonesia IV (Persero) Merauke Branch.

scholarly journals KUALITAS PELAYANAN DOKUMEN DAN KECEPATAN BONGKAR MUAT GENERAL CARGO

2016 ◽  
Vol 3 (3) ◽  
pp. 378
Author(s):  
Brata Wuntara Umagapi ◽  
Siska Amonalisa ◽  
Lies Lesmini
Keyword(s):  
Quality Of Service ◽  
Significant Relationship ◽  
User Satisfaction ◽  
Service User ◽  
Quantitative Methods ◽  
Strong Relationship ◽  
Loading And Unloading ◽  
General Cargo ◽  
The Relationship

The study’s objective is to analyze the relationship of the documents service quality (X1) and the speed of loading and unloading of general cargo (X2) with service user satisfaction (Y) in Tubagus Jaya PT Maritim, either individually or jointly. Research using quantitative methods, with a population of consumers Tubagus Jaya PT Maritim many as 67 people and the determination of a sample of 30 people. Data were analyzed by using multiple regression and multiple linear regression, simple correlation and partial correlation. Results: 1. There is a correlation between the quality of service of documents by the service user satisfaction is r of 0.794 means there is a very strong relationship and the direction (positive), and the regression hypothesis there is no significant relationship to thitung greater than t table (10.529> 1.669) or hypothesis H1 be accepted. 2.Hasil correlation between the speed of loading and unloading of general cargo with service user satisfaction obtained r of 0.651 means a strong relationship and the direction (positive), and the hypothesis of regression showed a significant relationship that is greater than ttable thitung (6.914> 1.669) or hypothesis H2 be accepted. 3. Results of correlation between the quality of service of documents and speed of loading and unloading of general cargo together with service user satisfaction obtained r of 0.814 means the relationship is very strong and direct (positive), and F count larger than F table (62.871> 3.140) or the research hypothesis H3 is received.

scholarly journals ANALYSIS THE EFFECT OF SERVICE QUALITY, PRICE ADVANTAGES, AND MARKETER’S BEHAVIORAL TOWARDS CUSTOMER SATISFACTION IN ORDER TO INCREASE CUSTOMER LOYALTY (Study in PT. DES TEKNOLOGI INFORMASI)

2019 ◽  
Vol 17 (1) ◽  
pp. 63
Author(s):  
Edwin Krisna Nugroho
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Customer Loyalty ◽  
User Satisfaction ◽  
Service User ◽  
Structural Equation ◽  
Empirical Studies ◽  
Positive Influence ◽  
Equation Modeling ◽  
Positive Effect

This research is aimed to examine the effect of Service Quality, Price Excellence, and Marketers Behavioral Behavior, to Customer Satisfaction, and its impact on Customer Loyalty. The problem of research is how to improve Customer Loyalty, by improving Customer Satisfaction, through Service Quality, Price Excellence, and Behavior Ethics of Marketers?The sample in this research is the customer of PT. DES Teknologi Informasi of 150 respondents. Data analysis is done by Structural Equation Modeling (SEM) using AMOS software. The results of the analysis show that Service Quality, Price Excellence, Marketers Behavior Ethics, have a positive and significant influence on Service User Satisfaction, in order to increase Service User Loyalty.The results of these empirical studies have an indication that Service Quality has a positive influence on Customer Satisfaction; Price advantage has a positive effect on Customer Satisfaction; Behavior Ethics Marketers have a positive influence on Customer Satisfaction; User Service Satisfaction has a positive effect on Customer Loyalty.

scholarly journals KUALITAS PELAYANAN DOKUMEN DAN KECEPATAN BONGKAR MUAT GENERAL CARGO

2017 ◽  
Vol 3 (3) ◽  
pp. 378
Author(s):  
Brata Wuntara Umagapi ◽  
Siska Amonalisa ◽  
Lies Lesmini
Keyword(s):  
Service Quality ◽  
Significant Relationship ◽  
User Satisfaction ◽  
Service User ◽  
Quantitative Methods ◽  
Positive Relationship ◽  
T Score ◽  
Loading And Unloading ◽  
General Cargo ◽  
The Relationship

The study’s objective is to analyze the relationship of the documents service quality (X1) and the speed of loading and unloading of general cargo (X2) with service user satisfaction (Y) in PT Tubagus Jaya Maritim. This research uses quantitative methods, with a population of 67 consumers of PT Tubagus Jaya Maritim and the sample is 30 consumers. Data is analyzed using multiple regression and multiple linear regression, simple correlation and partial correlation. Results: 1. There is a correlation between the documents service quality with the service user satisfaction with r score of 0.794 meaning there is a very strong and positive relationship, and the regression hypothesis shows that there is significant relationship as t-score is greater than t table (10.529> 1.669) or hypothesis H1 is accepted. 2. The correlation between the speed of loading and unloading of general cargo with service user satisfaction obtained r score of 0.651 which means there is a strong and positive relationship, and the hypothesis of regression showed a significant relationship that t-score is greater than t-table (6.914> 1.669) or hypothesis H2 is accepted. 3. The results of correlation between the documents service quality and the speed of loading and unloading of general cargo together with service user satisfaction obtains r score of 0.814 which means the relationship is very strong and positive, and F-score is larger than F table (62.871> 3.140) or the research hypothesis H3 is accepted.

scholarly journals PENGARUH HARGA DAN KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN PADA BENGKEL ZUL KELUARGA JAYA

2019 ◽  
Vol 6 (2) ◽  
pp. 40-47
Author(s):  
Zai Prayogie ◽  
Darwin Lie ◽  
Marisi Butarbutar ◽  
Sudung Simatupang
Keyword(s):  
Quality Of Service ◽  
Customer Satisfaction ◽  
Field Research ◽  
Research Problem ◽  
Positive Influence ◽  
Coefficient Of Determination ◽  
Significance Level ◽  
Quantitative Descriptive ◽  
Descriptive Method

The formulation of this research problem is how the influence of price and quality of service to customer satisfaction at Bengkel Zul Keluarga Jaya. The research method used in this paper is literature research and field research. The population is employees of Bengkel Zul Keluarga Jaya amounting to 30 customers. The data used are data by qualitative and qualitative data, and data collection techniques by questionnaire, interview and documentation. Then the technique of data analysis using qualitative descriptive method and quantitative descriptive method.                Results of analysis of multiple linear regression is Ŷ = 3.629 + 0.386 X1 + 0.299 X2 means there is a positive influence between price and quality of service to customer satisfaction. The strength of the relationship of the three variables is very strong, ie r = 0.826. From the coefficient of determination can be explained high low customer satisfaction 46.6%, and the remaining 53.4% explained by other factors that are not discussed in this study. From the results of processing and calculation of the questionnaire, the authors to get the conclusion that the price and quality of service applied Bengkel Zul Keluarga Jaya positive and significant impact on customer satisfaction. This is proven by hypothesis testing simultaneously, where the test result Fhitung (11,802)> Ftabel (3,35) with significance level 0,000 <alpha 0,05

scholarly journals The Influence Of Service Quality And Customer Satisfaction Towards Customer Loyalty At Bank Mega Syariah Bengkulu

2021 ◽  
Vol 2 (4) ◽  
pp. 315-322
Author(s):  
Afif Fakhri Pahlevi ◽  
Suwarni Suwarni ◽  
Nurzam Nurzam
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Customer Loyalty ◽  
Sampling Technique ◽  
Positive Influence ◽  
Coefficient Of Determination ◽  
Positive Direction ◽  
Significance Level ◽  
Joint Influence ◽  
Regression Test

The purpose of this study is to determine the influence of service quality and customer satisfaction on customer loyalty at Bank Mega Syariah Bengkulu. The sample in this study was 93 main savings customers at Bank Mega Syariah, Bengkulu City. The sampling technique was accidental sampling technique. Data were collected using a questionnaire and analyzed through multiple linear regression, test of determination and hypothesis testing. The results of the regression analysis show Y = 12.730 + 0.303X1 + 0.410 X2, this shows a positive direction of regression, meaning that there is a positive influence between X1 (service quality) and X2 (customer satisfaction) on customer loyalty (Y). This means that if the variable service quality and customer satisfaction increases, it will increase customer loyalty. The coefficient of determination is 0.399. This means that X1 (service quality) and X2 (customer satisfaction) affect customer loyalty (Y) by 39.9%, while the remaining 59.1% is influenced by other variables not examined in this study. The results of the t test at the 0.05 significance level explain that partially the variable service quality and customer satisfaction have a significant influence on the customer loyalty variable of Bank Mega Syariah Bengkulu. The results of the F test at the 0.05 significance level explain that the variables of service quality and customer satisfaction have a simultaneous (joint) influence on customer loyalty at Bank Mega Syariah Bengkulu.

Problematic Internet Use digunakan Ketika Kesepian pada Remaja

2020 ◽  
Vol 14 (1) ◽  
pp. 45-60
Author(s):  
Yashinta Yashinta ◽  
Dwi Hurriyati
Keyword(s):  
Internet Use ◽  
Hypothesis Test ◽  
Problematic Internet Use ◽  
Coefficient Of Determination ◽  
Test Results ◽  
Research Subjects ◽  
Significance Level ◽  
Relationship Of ◽  
The Relationship ◽  
Effective Contribution

This study aims to determine the relationship of loneliness with problematic internet use on boarding students on Silaberanti street in Siantan jaya Opposite Ulu 1 Palembang city. Research subjects numbered 220 people using random sampling methods. Data was collected using a 60 item problematic internet use scale and a 60 item loneliness. Realibility is generated on scale of problematic internet use of 0,955 and loneliness of 0,946.Hypothesis testing uses product moment correlation analysis techniques. Hypothesis test results showed a positive relationshif between loneliness with problematic internet use on boarding students on Silaberanti street in Siantan jaya Opposite Ulu 1 Palembang city r= 0,684 with a significance level of 0,000 (p<0,01). Loneliness in this study made an effective contribution of 46,8% to problematic internet use which can be seen from the coefficient of determination (r²) that is equel to 0,468.

Maintaining Customer Loyalty by Intensifying Service Quality and Customer Satisfaction in Commuter Line Jabodetabek

2019 ◽  
Vol 10 (9) ◽  
pp. 902-909
Author(s):  
Umbas Krisnanto ◽  
◽  
Conny Marpaung ◽  
Keyword(s):  
Data Analysis ◽  
Linear Regression ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Hypothesis Testing ◽  
Customer Loyalty ◽  
T Test ◽  
Coefficient Of Determination ◽  
Simple Linear Regression ◽  
Significance Level

This study aims to determine and analyze the influence of Service Quality and Customer Satisfaction on Customer Loyalty in Jabodetabek Commuter Line. The sample of this study was 50 people. Methods of collecting data by distributing questionnaires. Data analysis using the analysis used is simple linear regression, t test and coefficient of determination. The results showed 1) Service Quality has a positive and significant effect on Customer Loyalty in Jabodetabek Commuter Line, with a significance level of 0.048; and supported by the results of hypothesis testing with a t-count value of 4.433 > t-table value of 1.95, with a significance of 0.048 or < 0.05; 2) Customer Satisfaction positive and significant effect on Customer Loyalty in Jabodetabek Commuter Line, with a level significance of 0,000; and supported by the results of hypothesis testing with a t-count value of 4,969 > t-table value of 1.95, with a significance of 0,000 or < 0.05, 3) Service quality and Customer Satisfaction have a positive and significant effect on Customer Loyalty in Jabodetabek Commuter Line, with a significance level of 0,000. This means that the hypothesis H0 is rejected and Ha is accepted so that it can be concluded that service quality and customer satisfaction together have a positive and significant effect on customer loyalty in Jabodetabek Commuter Line.

scholarly journals To improve the communication between a community mental health team and its service users, their families and carers

2020 ◽  
Vol 9 (4) ◽  
pp. e000914
Author(s):  
Priyalakshmi Chowdhury ◽  
Amir Tari ◽  
Ola Hill ◽  
Amar Shah
Keyword(s):  
Mental Health ◽  
Community Mental Health ◽  
User Satisfaction ◽  
Service User ◽  
Service Users ◽  
Not Given ◽  
Community Mental Health Team ◽  
Mental Health Team ◽  
Specialist Registrar ◽  
Health Team

This article describes the application of quality improvement (QI) to solve a long-standing, ongoing problem where service users or their carers felt they were not given enough information regarding diagnosis and medication during clinic assessments in a community mental health setting. Service users and carers had shared feedback that some of the information documented on clinic letters was not accurate and the service users were not given the opportunity to discuss these letters with the clinician. The aim of this QI project was to improve the communication between the community mental health team (CMHT) and service users and their carers. Wardown CMHT volunteered to take on this project. The stakeholders involved were the team manager and deputy manager, the team consultant, the team specialist registrar, team administrative manager, two carers and one service user. The project had access to QI learning and support through East London NHS Foundation Trust’s QI programme. The team organised weekly meetings to brainstorm ideas, plan tests of change to review progress and to agree on the next course of action. The outcome was an increase in service user satisfaction from 59.9% to 78% over a period of 6 months, and a reduction in complaints to zero.

Persepsi Kreditur dan PPAT Terhadap Kualitas Layanan Hak Tanggungan Terintegrasi Secara Elektronik

Tunas Agraria ◽  
2020 ◽  
Vol 3 (3) ◽  
Author(s):  
I Made Dwi Gunarta ◽  
Akur Nurasa ◽  
Sukmo Pinuji
Keyword(s):  
Service Quality ◽  
User Satisfaction ◽  
Service User ◽  
Service Users ◽  
User Perception ◽  
Excellent Service ◽  
Efficiency And Effectiveness ◽  
Citizen Support

The success of the Badung Regency Land Office in issuing HT-el Certificate, the first in Indonesia cannot be separated from the support of the Creditors and PPAT as the main users of HT-el Services. This innovation is an effort to realize the digitalization of services and overcome various existing weaknesses. Creditors and PPAT as the main users are important instruments in providing an overview of HT-el service quality, because basically the success of an organization in providing a service depends on how well the perception of service users will reflect the level of user satisfaction and the profitability of the organization. HT-el Service User Perception (Creditor and PPAT) assessed using the e- Govqual Method illustrates that the Quality of HT-el Services at the Badung District Land Office is very good, this is evidenced by positive responses to the Efficiency, Trust and Realibility as well as Citizen Support. This is an effort to create excellent service in the land sector based on the principles of efficiency and effectiveness in implementing activities.

scholarly journals Pengaruh Gaya Kepemimpinan Dan Komunikasi Terhadap Kinerja Organisasi Pada Prodi Diluar Domisili (PDD) Jembrana Politeknik Negeri Bali (Rintisan Akademi Komunitas Negeri Jembrana)

2020 ◽  
Vol 3 (1) ◽  
pp. 38-63
Author(s):  
Ni Komang Ardety Pramesti Indahsari ◽  
I Ketut Merta ◽  
I Made Anom Arya Pering
Keyword(s):  
Organizational Performance ◽  
Leadership Style ◽  
Problem Formulation ◽  
Positive Influence ◽  
Communication Style ◽  
Coefficient Of Determination ◽  
Study Program ◽  
Significance Level ◽  
Performance Problem ◽  
Significant Positive Influence

This research is based on the Effect of Leadership and Communication Style on Organizational Performance. Taking the Object of Research at the Study Program Outside Domicile (PDD) Jembrana Bali State Polytechnic (Pilot Academy of the Jembrana Country Community). The purpose of this study is to find out more about leadership style, communication and organizational performance Problem formulation: whether leadership style and communication affect organizational performance. The theoretical foundation in research uses the Management Document. Methodology: Papulation and sampling with 35 respondents, using a questionnaire list and tabulated then analyzed by multiple regression using SPSS version 24. The results of the analysis of Leadership Style yield: t count of 9.185 and significance of 0.000. t count 9.185 t table whose value is 1.69 with a significance level of 0.736 0.05. Communication produces t count of -1.922 and significance of 0.064. t count -1.922 t table whose value is 1.69 with a significance level of 0.736 0.05. Hypothesis is accepted with t count 7.263 t table 0.736, then the hypothesis which states that there is a significant positive influence between Leadership Style and Communication on Organizational Performance. The implications of the coefficient of determination (adjusted R) obtained by 75.4% indicate that the Leadership and Communication Style of organizational performance 75.4% and as much as 24.6% Leadership Style and Communication are influenced by other variables not examined in this study and can be further investigated

Sign in / Sign up

Export Citation Format

Share Document