Investigating the Effects of Islamic Business Ethics and Etiquette on Business Relationships and Customers’ Adoption of Internet Banking

Business Relationship ◽

Islamic Business Ethics ◽

Positive Effect ◽

The Way

AbstractThanks to technological advancement and growth, banks across the world offer Internet banking (IB) services to their customers. Internet banking services can be considered as a substitute distribution channel for banks, as they lower costs and make it easier for customers to manage their bank accounts remotely 24/7. Despite the obvious benefits of internet banking, large numbers of customers are reluctant to adopt IB services. One reason for their reluctance is because adopting IB services is a form of change, and people have a natural resistance to change. Hence, numerous researchers have studied the factors that influence customers’ adoption of IB services. Business relationships are considered one of the most valuable keys to business success. ‘Relationship Marketing’ has emerged as a concept that emphasizes establishing, strengthening, and maintaining a buyer-seller relationship. In today’s business environment, businesses focus more on their relationship networks than on the product itself. These relationships are affected by religious and cultural values. Thus, the way people perceive certain behaviours will depend upon their culture and religion. For example, the Islamic culture and ethical values affects the way Muslims behave and perceive behaviours, as Islam covers all aspects of life. This research is designed to investigate the role of business ethics and etiquette in building high-quality business relationships during the inception stage of the relationship. It also examines the effect of a business relationship on customers’ willingness to adopt IB services. The research was conducted from the customers’ perspective by using a quantitative method; a survey was distributed to a sample from the Jordanian Islamic banking market. Findings of this research indicated a significant positive effect of Islamic business ethics and etiquette on business relationship quality at all of the proposed variables except Ihsan, it also indicated a significant positive effect of business relationship quality on the adoption of internet banking. Results also showed a significant mediating effect of business relationship quality between business ethics and etiquette and internet banking adoption. This research contributes to the existing body of research in the fields of business ethics and etiquette, relationship marketing, and internet banking adoption. It gives in depth insight on the nature of the relationships of the variables within the research model. This research examined some variables that have not been studied before and provides evidence for future research; it also provides business practitioners with a better understanding of the nature of the factors affecting internet banking adoption and ways to enhance their relationships with their customers. Keywords: Relationship Marketing, Business Relationships, Business Ethics, Business Etiquette, Islamic Business Ethics and Etiquette, Internet Banking Adoption.

Investigating the Effects of Islamic Business Ethics and Etiquette on Business Relationships and Customers’ Adoption of Internet Banking

10.26686/wgtn.15146745 ◽

2021 ◽

Author(s):

Omar Thaher Hasan Megdadi

Keyword(s):

Business Ethics ◽

Relationship Quality ◽

Relationship Marketing ◽

Internet Banking ◽

Business Relationships ◽

Business Relationship ◽

Islamic Business Ethics ◽

Positive Effect ◽

The Way

PENGARUH RELATIONSHIP MARKETING DAN RELATIONSHIP QUALITY TERHADAP LOYALITAS PELANGGAN DENGAN KEPUASAN PELANGGAN SEBAGAI VARIABEL INTERVENING PADA PRODUK PARFUM MULEGH DI PURWOKERTO

Indonesian Journal of Strategic Management ◽

10.25134/ijsm.v1i1.844 ◽

2018 ◽

Vol 1 (1) ◽

Author(s):

Ilham Akbar

Keyword(s):

Customer Satisfaction ◽

Relationship Quality ◽

Relationship Marketing ◽

Customer Loyalty ◽

Structural Equation ◽

Marketing Relationship ◽

Negative Effect ◽

The Impact ◽

The Relationship ◽

The research entitled �The Influence of Relationship Marketing and Relationship Quality Towards Customer Loyalty with Customer Satisfaction as The Intervening Variable on Mulleg Perfume Product in Purwokerto� aims to determine the impact of relationship marketing and relationship quality towards customer satisfaction and customer loyalty and to determine whether customer satisfaction could become the intervening variable. The hypothesis of this research is the relationship marketing has negative effect towards customer satisfaction, the relationship marketing has positive effect towards customer loyalty, the relationship quality has positively effect towards customer satisfaction, the relationship quality has positively effect towards the customer loyalty, and the customer loyalty could be able to mediate the influence of relationship marketing and relationship quality toward customer loyalty.� The analysis method that used on this research is the structural equation modeling.The results show that the relationship marketing has positive and significant effect towards customer satisfaction. It will increase the customer satisfaction of Mulleg Aromatic perfume product in Purwokerto. The relationship quality has positive and significant effect towards customer satisfaction, so it will increase the customer satisfaction of Mulleg Aromatic perfume product in Purwokerto. The relationship marketing has positive and significant effect towards customer loyalt. It will increase the customer loyalty of Mulleg Aromatic perfume product in Purwokerto. The relationship quality has positive and significant effect towards the customer loyalty. The Customer Satisfaction has positive and significant effect towards customer loyalty. The customer satisfaction could mediate the influence of relationship marketing towards the customer loyalty on Mulleg Aromatic perfume product in Purwokerto. The customer satisfaction could mediate the influence of relationship quality towards the customer loyalty of Mulleg Aromatic perfume product in Purwokerto.�Keywords : Relationship Marketing , Relationship Quality , Customer Satisfaction and Customer Loyalty�

Mutual Value in Business Relationships

Encyclopedia of Networked and Virtual Organizations ◽

10.4018/978-1-59904-885-7.ch128 ◽

2010 ◽

pp. 971-981

Author(s):

Rita de Cássia Pereira ◽

Carlo Gabriel Porto Bellini ◽

Fernando Bins Luce

Keyword(s):

Relationship Marketing ◽

Value Creation ◽

Business Relationships ◽

Business Relationship ◽

Research Fronts ◽

Starting Point ◽

Working Together ◽

Relationship Assessment ◽

Made In

Relationship marketing evolves both in quantity and quality, as we can tell from the continuous incorporation of new constructs, models and technologies, the myriad of applications in different contexts, and the interaction with other marketing and management areas. Concepts and processes in relationship marketing continue to mature significantly with the help of developments made in other research fronts. In this sense, the concept of value as communicated by authors in the field (e.g., Hogan, 2001; Möller & Törrönen, 2003) brought light to the problem of relationship assessment, if we agree that value creation is critical for companies working together in a business relationship (Walter et al., 2001); thus, value creation must be the starting point for companies and customers to assess their relationships.

Practical training in the administration of ECT

Psychiatric Bulletin ◽

10.1192/pb.22.10.633 ◽

1998 ◽

Vol 22 (10) ◽

pp. 633-634

Author(s):

Richard Barnes ◽

David Kingsley

Keyword(s):

Electroconvulsive Therapy ◽

Training Programme ◽

Clinical Implications ◽

Junior Doctors ◽

Practical Training ◽

Training Device ◽

Positive Effect ◽

The Way

Aims and methodElectroconvulsive therapy (ECT) Is widely used In Britain and in most cases is administered by junior doctors. Many are inexperienced in its administration and the variety of machines available makes acquiring experience difficult. This report discusses a unique training programme involving a specially constructed ‘dummy patient’.ResultsThis allows trainees to experience the practical administration of ECT and also learn in detail about the working of the ECT machine and the interpretation of electroencephalograms prior to giving treatment to patients.Clinical implicationsWe believe this training device will have a significant positive effect on the way junior doctors are trained in ECT.

Entrepreneurship as An Agent for Social-Ethical Reform: An Islamic Perspective

ICR Journal ◽

10.52282/icr.v10i1.71 ◽

2019 ◽

Vol 10 (1) ◽

pp. 47-63

Author(s):

Amana Raquib ◽

Imran Khan

Keyword(s):

Business Ethics ◽

Consumer Culture ◽

Business Models ◽

Cause And Effect ◽

Islamic Perspective ◽

Self Image ◽

Islamic Business Ethics ◽

Muslim Intellectuals ◽

The Rich ◽

The Way

This paper argues that the various contemporary crises are both the cause and effect of contemporary consumer culture, which tends to create artificial needs by marketing unneeded products and services as elements of identity and self-image. Thus, Muslim intellectuals and entrepreneurs need to join hands towards a holistic appraisal and design of an Islamic business ethics. However, the way Muslim entrepreneurs learn and teach business currently, does not encourage a sense of responsibility towards finding solutions. Many Muslim entrepreneurs are unaware either of the extent, nature and magnitude of the crises resulting from overconsumption, or of the Islamic religio-ethicospiritual perspective and guidance. Thus presently, Muslim-run businesses constitute part of the problem rather than solutions. To act as agents for reform, Muslim entrepreneurs a deeper understanding of the rich repository of Islamic beliefs, concepts and practices that need to be revived within the societies through their business models and practices.

Peran etika bisnis Islam terhadap kinerja usaha mikro, kecil, dan menengah (UMKM) pangan di Kota Bogor

Journal of Business and Banking ◽

10.14414/jbb.v6i2.1299 ◽

2019 ◽

Vol 6 (2) ◽

Author(s):

Salahuddin El Ayyubi ◽

Sausan Anggi Anggraini

Keyword(s):

Business Ethics ◽

Structural Equation ◽

Descriptive Analysis ◽

Partial Least Square ◽

Least Square ◽

Primary Data ◽

Food Sector ◽

Islamic Business Ethics ◽

Micro, Small, and Medium Entreprises (MSMEs) have a very important role for developing and increasing Indonesia economy. MSMEs contribution on the Gross Domestic Product (GDP) up to 60.64% and supply manpower up to 97%. However, this potency still accompanied by violations that occurred mainly in the food sector. One of the reason is there are a lot of bussiness activity is not in accordance with proper business ethics. This study analyzes the role of Islamic business ethics on the MSMEs performance. Descriptive analysis method is used to analyze the entrepreneur perception on Islamic Bussiness Ethics, while role of Islamic business ethics on the performance of MSMEs is analyzed with Partial Least Square-Structural Equation Modelling (PLS-SEM). Primary data were collected through online questionnaires and deep interviews to food SMEs muslim businessmen in Bogor City. Results show that the Islamic bussiness ethics has a positive effect on the MSMEs performance.

ETIKA BISNIS, BUDAYA ORGANISASI, CORPORATE GOVERNANCE , KINERJA PERUSAHAAN DAN KOMITMEN ORGANISASI

BALANCE Jurnal Akuntansi dan Bisnis ◽

10.32502/jab.v2i1.1166 ◽

2018 ◽

Vol 2 (1) ◽

pp. 131

Author(s):

Sunardi Sunardi

Keyword(s):

Corporate Governance ◽

Organizational Culture ◽

Organizational Commitment ◽

Business Ethics ◽

Partial Least Square ◽

Least Square ◽

Partial Least Square Regression ◽

Company Performance ◽

ABSTRACT The purpose of this study was to examine the influence of business ethics and organizational culture on corporate governance and corporate performance that was moderated by organizational commitment. Methodology of research, this research was conducted on 11 banks which was conducting dual system operation (conventional and syariah) in Palembang City, research instrument by using questioner was 125 people respondent, answer statement tested validity and reliability with valid and reliable results with outer loading through two times of elimination. Data analysis used partial least square regression (PLS), Limitations of this study were the respondents who spend less time, so that filled questionnaires in others and did not necessarily understand the contents of the questionnaire, in addition to the number of respondents and the limited number of samples were resulting in less satisfactory research. Implication of research results by banks were as things that must be implemented by banks in order to improve performance and high competitiveness. The result of the research was business ethics that had a significant positive effect on corporate governance, organizational culture had a significant positive effect on corporate governance, corporate governance had no significant positive effect on company performance, and organizational commitment could not moderate the influence of corporate governance on company performance

Pengaruh Persepsi Etika Bisnis Islam Terhadap Perilaku Pedagang Batak Muslim di Jakarta Studi Kasus Pada Organisasi Pedagang Batak Muslim KKMM (Kerukunan Keluarga Masyarakat Mompang Jae)

Jurnal Ekonomi Syariah Teori dan Terapan ◽

10.20473/vol1iss201412pp853-862 ◽

2015 ◽

Vol 1 (12) ◽

pp. 853

Author(s):

Ustman Hady HP ◽

Dina Fitrisia Septiarini

Keyword(s):

Linear Regression ◽

Business Ethics ◽

Sampling Method ◽

Simple Random Sampling ◽

Primary Data ◽

Linear Regression Equation ◽

Simple Linear Regression ◽

Islamic Business Ethics ◽

Independent Variable ◽

This research was aimed to find out the effect of Islamic business ethic’s perception against the behavior of Batak Moslem’s merchants in Jakarta. This research used questionmaires in primary data collection and quantitative approaches. Experiments were done using simple linear regression, where the dependent variable (Y) is behavior of Batak Moslem’s merchant and the independent variable (X) is Islamic business ethics. The research sample was taken by probability sampling with simple random sampling method. Theresearch sample was 65 Batak Moslem’s merchants who were members of KKMM in Jakarta.Based on the findings, it obtained simple linear regression equation: Y = 22,376 + 0,279X. The results of this research showed that the influence of Islamic business ethics has positive effect and signifficant against the behavior of Batak Moslem’s merchants who were members of KKMM in Jakarta.The R2 on this research showed the number 0.423, which mean that 42.3% of behavior of Batak Moslem’ merchants can be explained by the variables of Islamic business ethics. These results also explain that there are other variables were greater (57.7%) were able to explain the behavior of Batak Moslem’s merchants.

KOMPARASI PENGARUH RELATIONSHIP MARKETING DENGAN PENGARUH MEDIASI KEPUASAN DALAM MEMBANGUN LOYALITAS PASIEN RUMAH SAKIT ISLAM DI KABUPATEN BANYUWANGI

INFERENSI ◽

10.18326/infsl3.v10i2.451-472 ◽

2016 ◽

Vol 10 (2) ◽

pp. 451

Author(s):

Mohamad Dimyati

Keyword(s):

Patient Satisfaction ◽

Relationship Marketing ◽

Structural Equation ◽

Equation Modeling ◽

Patient Loyalty ◽

Hospital Patients ◽

Multistage Sampling ◽

Positive Effect ◽

Satisfaction Relationship

This study are aimed to examine the effect of Relationship marketing to patient satisfaction, relationship marketing to the loyalty of the patient, patient satisfaction to loyalty patient, and to compare the influence of relationship marketing with mediating influence of patient satisfaction in creating patient loyalty on Banyuwangi Islamic Hospital. The research instrument to collect the data is using a questionnaire. The population is outpatient and inpatient of Banywangi Islamic hospital (RSI) (Fatimah, Al-Huda, Nahdatul Ulama). The research sample is determined by multistage sampling method. The numbers of samples are 120 respondents. The method of analysis is using Structural Equation Modeling (SEM). The result shows that relationship marketing has a significant positive effect on patient satisfaction, relationship marketing has a significant positive effect on patient loyalty, satisfaction of patients has a significant positive effect on patient loyalty and also relationship marketing has a greater influence than the influence of mediation satisfaction in influencing the creation of loyalty to Banyuwangi Islamic Hospital patients.

Pengaruh Keadilan Organisasional terhadap Employee Engagement Dimoderasi Etika Kerja Islam

Telaah Bisnis ◽

10.35917/tb.v21i1.210 ◽

2021 ◽

Vol 21 (1) ◽

pp. 1

Author(s):

Novia Hariani ◽

Muafi Muafi

Keyword(s):

Business Ethics ◽

Distributive Justice ◽

Procedural Justice ◽

Employee Engagement ◽

Interactional Justice ◽

Work Ethics ◽

And Performance ◽

The Relationship ◽

Justice is an important factor in improving employee performance. In its application, companies must apply good business ethics so that the relationship between justice and performance can increase. Several previous studies have discussed the relationship between fairness and performance, but still few have linked it to business ethics, especially Islamic business ethics. This study aims to determine This study aims to determine the effect of organizational justice on employee engagement moderated by Islamic work ethics at Ratu Samban University (UNRAS), Bengkulu. The sampling technique used in this study is the census method, which is taking the entire population as a sample of the study. Based on the number of population then the sample in this study amounted to 80 respondents. The research variables consist of independent variables namely distributive justice, procedural justice and interactional justice, the dependent variable is the Employee Engagement, and the moderation variable is the work ethic of Islam. Data analysis in this study using hirearki regression analysis. The results of this study prove that Distributive Justice has a significant positive effect on Employee Engagement, Procedural Justice has a significant positive effect on Employee Engagement, Interactional Justice has a significant positive effect on Employee Engagement, Islamic Work Ethics moderate the effect of Distributive Justice on Employee Engagement, Islamic Work Ethics moderate the effect of Procedural Justice on Employee Engagement and Islamic Work Ethics moderate the influence of Interactional Justice on Employee Engagement.