scholarly journals STRATEGIC MEASURES FOR IMPROVING THE QUALITY OF PUBLIC TRANSPORT SERVICES: APPROACHES TO FORMATION

2020 ◽  
Vol 1 (1) ◽  
pp. 46-52
Author(s):  
Maksym Borozenets
Keyword(s):  
Strategic Planning ◽  
Public Transport ◽  
Urban Transport ◽  
Passenger Transportation ◽  
Transport Services ◽  
Strategic Measures ◽  
Urban Public Transport ◽  
The City ◽  
Public Transport Services

The subject of the study is the formulation of strategic measures to improve the quality of public transport services. The goal is to justify a set of strategic measures aimed at improving the quality of public transport services. To achieve this goal, the following research objectives have been identified and solved: to establish the specifics and principles of effective strategic planning for urban transport services provision; to identify the features of urban transport services system; to identify the main measures for urban public transport services development, in particular, for the city of Kyiv. To achieve the goal of the study, a set of system theory methodologies has been selected. In modern science, this approach is considered to be the most productive and capable of providing a high degree of verification of the results obtained. As a result of the study: 1) a complex of strategic measures is substantiated, aimed at improving the quality of public transport services, namely: optimization of modal transportation; integration of modal transportation; optimization of road space; increasing the bus fleet; improving bus design and increasing the comfort in passenger compartments; selection of fare forms; development of information systems of interaction; compliance with the Traffic Laws and passenger transportation rules; increase of internal efficiency of transport operators’ activities; use of information technologies; increase of transport operators’ incomes; 2) the specifics and principles of effective strategic planning for urban transport services provision are established. They consist in applying an iterative approach to strategic planning. Its advantages are due to simultaneous execution of any strategic planning work (from writing the following elements of the strategic plan to the fulfilment of its objectives) with continuous analysis of results obtained, which makes it possible to adjust the works according to the changing environment conditions; 3) the features of the urban transport service systems are revealed, namely: urban public transport systems are complex open dynamic socio-economic systems. We consider multimodality of external environments, multifactoriality of external influences, presence of internal imbalances in systems as one of the main reasons for their unsatisfactory state. Therefore, a multifaceted approach is needed, which takes into account the maximum number of factors and combines a range of measures to improve the quality of urban passenger transportation; 4) the main measures for the development of urban public transport services, in particular, for the city of Kyiv, are identified, namely: ensuring multimodal public access to public transport stations and public places; organization of information and communication interaction between all elements of the passenger transportation system; use of various forms of urban public transport fare; mathematical modelling of integration interaction of different types of public transport.

scholarly journals SOCIAL AND ECONOMIC PRECONDITIONS AND PERSPECTIVES OF THE SERVICES MARKET DEVELOPMENT OF TERNOPIL CITY PUBLIC TRANSPORT

2018 ◽  
pp. 23-29 ◽  
Author(s):  
Tetiana Borysova ◽  
Hryhorii Monastyrskyi
Keyword(s):  
Public Transport ◽  
Urban Transport ◽  
Household Composition ◽  
Market Development ◽  
Transport Services ◽  
European Experience ◽  
The Social ◽  
Urban Public Transport ◽  
Public Transport Services

Introduction. The results of the research of the social and economic preconditions and perspectives for the services market development of Ternopil city public transport are presented in this article. The population dynamics, migration level, wage level, household composition, household expenditure structure etc. are investigated here. The perspective of transport services monetization in view of the amount spent on the provision of urban public transport in Ternopil is analysed. Purpose. The article aims to identify social and economic preconditions and directions of development of the market of urban public transport services on the example of Ternopil region. Method (methodology). The results of evaluation of quality of urban public transport services which are carried out on the basis of personal interview and statistical review are presented in the article. Results. The survey has investigated the slow dynamics of social and economic indicators of development of Ternopil region through the prism of transport services consumption. The innovative state of urban transport in Ternopil city has been determined as satisfactory one. It has been proved that the monetization of transport services in Ternopil region does not have sufficient financial resources. It has been substantiated that strategic vectors of urban public transport should be based on the creative implementation of European experience and a harmonious combination of economic, environmental and social aspects. The results of the study can be used by scientists and graduate students in the field of public administration, marketing and management, managers of public transport enterprises.

scholarly journals ECONOMIC AND MATHEMATICAL MULTIFACTOR MODEL OF THE DEVELOPMENT OF THE TRANSPORTATION SYSTEM OF THE CITY

2017 ◽  
pp. 9-18 ◽  
Author(s):  
Tetiana Borysova
Keyword(s):  
Public Transport ◽  
Econometric Model ◽  
City Council ◽  
Social Effect ◽  
Multifactor Model ◽  
Transport Services ◽  
Urban Public Transport ◽  
The Relationship ◽  
The City ◽  
Public Transport Services

Introduction. Such variables as number of employees in marketing of organisation, value of marketing expenses, cost on innovation, the number of marketing staff, the share of marketing efforts which is undertaken in cooperation with the city council and different non-profit organizations, the marketing costs, the level of satisfaction of marketers, level of marketing potential, level of innovation potential are considered in this research. They are marketing factors that can affect the level of social impact of Ukrainian providers of urban public transport services. Purpose. The article aims to obtain the adequate econometric model which can demonstrate the relationship between marketing factors, innovation development and the non-economic effect of business entities which provide the urban public transport services. Method (methodology). The results of evaluation of social effect of Ukrainian providers of urban public transport services are evaluated on the basis of mathematical multifactor model. They are presented in the article. Results. The adequate econometric model has been worked out in this research. This model shows the relationship between controllable marketing factors and social effect has been presented in the article. We have determined the controllable marketing factors. They are number of employees and volunteers in marketing, the average monthly wage of employees in marketing, satisfaction of volunteers, total current assets of an organization, and the level of marketing potential. The model can be used to predict the level of social (ecological) impact of providers of urban public transport services in the Ukrainian society.

scholarly journals Requirements Elicitation of Passengers With Reduced Mobility for the Design of High Quality, Accessible and Inclusive Public Transport Services

2015 ◽  
Vol 6 (3) ◽  
pp. 70-76 ◽  
Author(s):  
Beata Starzyńska ◽  
Agnieszka Kujawińska ◽  
Marta Grabowska ◽  
Jacek Diakun ◽  
Ewa Więcek-Janka ◽  
...  
Keyword(s):  
Public Transport ◽  
People With Disabilities ◽  
Focus Group Interviews ◽  
Transport Services ◽  
Urban Public Transport ◽  
Group Interviews ◽  
Reduced Mobility ◽  
Partially Sighted ◽  
The City ◽  
Public Transport Services

Abstract In this article the authors present the methodology adopted and the results obtained in the first stage of the research encompassing focus group interviews (FGI) about the needs of public transport users in a selected city (Poznań). The elicitation and assessment of the requirements were carried out for three groups of people with disabilities using public transport in the city of Poznań: blind and partially sighted people, deaf and hearing-impaired people, as well as people with locomotor dysfunctions. A study carried out on the basis of a scenario especially designed for the FGI purpose has made it possible to identify barriers for people with disabilities and, consequently, to formulate their pre-trip,on-trip and post-trip requirements when it comes to urban public transport services. The results will be used to construct a questionnaire to be used further on in the project.

Features of entropy orderliness of transportation process for typical routes of urban public transport

2020 ◽  
pp. 3-9
Author(s):  
Artur Igorevich Petrov ◽  
Keyword(s):  
Relative Entropy ◽  
Public Transport ◽  
Spatial Location ◽  
Entropy Method ◽  
Transport Services ◽  
Transportation Process ◽  
Urban Public Transport ◽  
Definition Of ◽  
Public Transport Services

The paper presents the possibility, necessity, ideology and essence of the entropy method of estimating the orderliness of the transportation process in relation to urban public transport. Examples of numerical definition of the relative entropy of the transportation process on typical public transport routes are given. The paper shows that the level of orderliness of the transportation process, identified by relative entropy, is determined by the specifics of the spatial location of public transport routes in terms of the urban area and mainly depends on the quality of users of public transport services.

scholarly journals Development of material and technical base urban transport companies in Western Siberia in years of eighth five-year plan (1966–1970)

2020 ◽  
Vol 5 (4) ◽  
pp. 9-15
Author(s):  
M. K. Alafiev ◽  
Keyword(s):  
Public Transport ◽  
Western Siberia ◽  
Urban Transport ◽  
Rolling Stock ◽  
Passenger Traffic ◽  
Transport Services ◽  
Technical Base ◽  
Urban Public Transport ◽  
New Type

The article discusses the main activities of state authorities, labor collectives of transport enterprises in Western Siberia to improve the operation of urban public transport in the region during the eighth five-year plan (1966-1970). During the study period, the increase in the level of transport services for urban residents was directly related to measures to develop and strengthen the material and technical base of passenger transport enterprises, technical re-equipment of automobile and tram rolling stock, and construction of a new type of public transport in Western Siberia – the urban trolleybus. The author comes to the conclusion that during the eighth five-year plan, urban public transport enterprises in the region received significant material and technical development, which became the basis for increasing the volume of passenger traffic and improving the quality of transport services for the urban population of the West Siberian region

Assessment of the quality of passenger service by urban transport

2021 ◽  
pp. 33-38
Author(s):  
Keyword(s):  
Public Transport ◽  
Urban Areas ◽  
Point Of View ◽  
Urban Transport ◽  
Quality Of Services ◽  
Public Transport System ◽  
Passenger Transportation ◽  
Transport Services ◽  
The Government

The intensification of public transport in urban areas due to increased mobility at the regional and state levels, discrepancies between urban areas with the same population and the lack of statistics related to the efficiency and quality of public transport services are the main factors of our work. It is necessary to draw boundaries between the quality of services and the performance indicators of the public transport system. The quality of services is the subjective result of many intangible variables. The quality of service can be approached from four sides: from the point of view of the passenger, the performance of the vehicle, the specialized passenger transportation company, and the Government. Accessibility, comfort and convenience-these are the main indicators that should be evaluated by the population as having high ratings for the good quality of urban transport services. The tool used to collect the data is the preference survey. Keywords: service quality, public transport, evaluation, efficiency, methods, passenger, survey

scholarly journals Marketing Research on Passenger Satisfaction With Public Transport Service in the City of Belgrade

2015 ◽  
Vol 27 (1) ◽  
pp. 47-57 ◽  
Author(s):  
Branislav Radnović ◽  
Radenko Miloš Marić ◽  
Vladana Radnović ◽  
Milena Ilić ◽  
Dragan Lukač
Keyword(s):  
Public Transport ◽  
Marketing Research ◽  
Future Research ◽  
Main Task ◽  
Transport Services ◽  
Passenger Satisfaction ◽  
The Relationship ◽  
The City ◽  
Public Transport Services

The aim of this paper is to determine, based on conducted marketing research, the level of passenger satisfaction with public transport services for the purpose of making better marketing decisions in the example of the City of Belgrade. The main task is to test the hypothesis on the existence of significant influence of factors, such as quality service, attitude and behaviour of employees (e.g. driver), adequate informing, quality of vehicles, line routes and timetable, on passenger satisfaction. Correlation coefficient and regression analysis were used for interpreting the obtained results and examining the formulated hypothesis. Empirical research has shown that there is a significant correlation between the aforementioned factors and passenger satisfaction with public transport services. The obtained results provided recommendations and guidelines for improving and increasing the quality of public transport services. The research results also provide the basis for future research that could examine the relationship between passenger satisfaction with services and sub-groups within the analyzed factors.

scholarly journals Methodological Approach to the Formation and Evaluation of the Quality of Operation of Urban Public Transport Services

2021 ◽  
Vol 11 (1) ◽  
pp. 161-166
Author(s):  
Togaev Golibjon Sharifovich Тоғаев
Keyword(s):  
Public Transport ◽  
Methodological Approach ◽  
Rolling Stock ◽  
Transport Services ◽  
Operational Characteristics ◽  
Operational Quality ◽  
Urban Public Transport ◽  
Public Transport Services

In this work, the theoretical aspects of the formation of operational qualities of rolling stock used in urban public transport, its services on the basis of operational characteristics are studied, and a methodology for assessing the operational quality of real routes served by bus companies is proposed.

scholarly journals PENERAPAN METODE IPA (IMPORTANCE PERFOMANCE ANALYSIS) UNTUK MENGANALISIS KEPENTINGAN DAN KEPUASAN PENUMPANG TERHADAP KUALITAS PELAYANAN BUS TRANS KOETARADJA (STUDI KASUS : KORIDOR I KEUDAH – DARUSSALAM)

2019 ◽  
Vol 2 (2) ◽  
pp. 164-173
Author(s):  
Lia Fajri ◽  
Sugiarto Sugiarto ◽  
Renni Anggraini
Keyword(s):  
Public Transport ◽  
City Government ◽  
Road User ◽  
Quadrant Analysis ◽  
Transport Services ◽  
Bus Services ◽  
The City ◽  
Public Transport Services ◽  
Banda Aceh

The use of private vehicles that increases continuously due to the poor of public transport services is one of the causes of congestion. To solve this problem, the City Government of Banda Aceh provides Trans Koetaradja Bus. The limitations of existing public transport services in the city of Banda Aceh caused the community to attempt facilitate their own movements with private vehicles. So that the development of Trans Kutaraja is faced with the challenge of how Trans Kutaraja is able to attract private vehicle users who are the majority of road user in the city of Banda Aceh. therefore, it is important to know how the user respondses to the service quality of Trans Kutaraja. This study aims to analyze the quality of Trans Koetaradja Bus services and determine the quality of Trans Koetaradja Bus services of attributes that are prioritized based on the perception of the users of Trans Koetaradja Bus by using the Importance Performance Analysis Method consisting of quadrant analysis and gap analysis. From the results of the quadrant analysis the IPA method for Trans Koetaradja users is more focused on the factors that most influence on the quality of bus services. It can be seen from the indicators located in quadrant I (top priority) consisting of indicators such as the availability of trash can at the bus stop, ease of obtaining information related to the route and time of bus arrival, the accuracy of bus travel schedules, time speed spent on bus trips from one point to another and the time period of arrival between one fleet and another.

scholarly journals Citizens’ Perceptions towards Transportation Tax and Retribution in Malang City, Indonesia

2020 ◽  
Vol 22 (1) ◽  
pp. 130-136
Author(s):  
Dadang M Utomo ◽  
Astri Warih Anjarwi ◽  
Kartika Putri Kumalasari
Keyword(s):  
Public Transport ◽  
Motor Vehicle ◽  
Root Cause ◽  
Transport Services ◽  
The People ◽  
The Cost ◽  
Motorized Vehicles ◽  
The City ◽  
Public Transport Services

This paper tries to look at the root cause of low ridership in public transport in the city of Malang, locally known as Angkutan Kota (Angkot), in a kind of non-traditional perspective. The decreasing interest of the people of Malang City towards the use of public transport was presumed partly due to the transportation tax and retribution policies that are somewhat not too restrictive. This study explains that 80% of people in Malang City consider the amount of Motor Vehicle Tax (PKB) is cheap and reasonable which is believed to drive people away from utilizing Angkot. On the other hand, surprisingly, parking fees for motorized vehicles for most people are considered quite burdensome. Thus, this study suggests that in addition to the need to improve the quality of public transport services, adjusting the amount of tax and the cost of parking for motorized vehicles in the city of Malang needs to be reconsidered to increase the interest of the people of Malang in using public transport.

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