scholarly journals PENGELOMPOKAN DATA PELAYANAN KESEHATAN DI KOTA MAKASSAR MENGGUNAKAN WARD’S METHOD

2020 ◽  
Vol 14 (4) ◽  
pp. 627-632
Author(s):  
Isma Muthahharah ◽  
Agusalim Juhari
Keyword(s):  
Quality Of Service ◽  
Health Services ◽  
Good Health ◽  
Health Department ◽  
Health Centers ◽  
Poor Health ◽  
The People ◽  
Quality Of Health Services ◽  
Cluster 2

In health services, the quality of service places patients as the party who consumes and enjoys health services, including those that most determine the quality of health services. The Makassar city health office noted that the people served in 2018 reached 81.77% compared to 2017 which was only 81.71%. The data released by the health department have not shown specifically which districts had very good, pretty good, and poor health services during the Covid-19 pandemic. Therefore, we need a classification method, namely the ward's method. Health services in this study include hospitals, health centers, home care and telemedicine in 15 sub-district locations. Based on the results of the analysis formed 3 clusters, namely cluster 1 with members of the sub-districts of Biringkanaya, Bontoala, Makassar, Manggala, Tallo, Tamalanrea, and Wajo which have pretty good health services. cluster 2 with sub-district members namely Mamajang, Panakkukang, Rappocini, Ujung Pandang, and Sangkarang Islands which have very good health services, cluster 3 with members of Mariso, Tamalate and Ujung Tanah sub-districts which have poor health services.

scholarly journals Analysis of Outpatient Satisfaction and the Quality of Health Services

2020 ◽  
Vol 2 (1) ◽  
pp. 26-33
Author(s):  
Sumayyah Jamal H. M. Arifin ◽  
Muntasir . ◽  
Erny Erawati Pua Upa
Keyword(s):  
Health Services ◽  
Health Center ◽  
Health Department ◽  
Health Centers ◽  
Outpatient Services ◽  
Exclusion Criteria ◽  
Internal Factors ◽  
Quality Of Health Services ◽  
Descriptive Survey

Quality is an important factor in health services. Bakunase Health Center is one of the primary accredited health centers in Kupang City. Based on data from the Health Department, there has been a decrease in the number of visits over the last three years. This happens due to external factors and internal factors. The external factor is the increasing degree of public health, while the internal factor is the decrease in the patients’ commitment to treatment. The purpose of this study is to describe the level of outpatient satisfaction with the quality of health services at Bakunase Health Center of Kupang City in 2020. This was a descriptive survey with a quantitative approach. The population in this study was all patients who visited and used outpatient services at Bakunase Health Center in Kupang City from January to October 2019. Accidental sampling was used in selecting the samples from each outpatient sub-group in 7 polyclinics at Bakunase Health Center using inclusion and exclusion criteria. The results indicated that the level of conformity between expectations and reality of the services are as follows:  98.78% tangible, 98.66% reliable, 98.33% responsive, 98.79% assurance 98.74% empathy. Based on the Cartesian Importance Performance Analysis (IPA) diagram, quadrant A was filled by one attribute from the responsiveness dimension, quadrant B was filled by most attributes from the reliability dimension, quadrant C was filled by most attributes from the empathy dimension and quadrant D was filled by one attribute from the responsiveness dimension.

scholarly journals IMPLEMENTASI PERILAKU CARING PERAWAT PELAKSANA TERHADAP KEPUASAN PASIEN DI RUANG RAWAT INAP RUMAH SAKIT GRANDMED LUBUK PAKAM

2021 ◽  
Vol 1 (1) ◽  
pp. 110-114
Author(s):  
Rahmad Gurusinga ◽  
Tati Murni Karo-karo ◽  
Arfah May Syara ◽  
Syatriawati Suhaimi ◽  
Sari Desi Esta Ulina Sitepu ◽  
...  
Keyword(s):  
Patient Satisfaction ◽  
Health Services ◽  
Service Quality ◽  
Nursing Service ◽  
Caring Behavior ◽  
The People ◽  
Nursing Services ◽  
Quality Of Health Services

A hospital is said to be successful in providing health services if it is supported by several factors, one of which is quality nursing services. service quality. One form of nursing service that can be applied is the caring behavior of nurses because nurses are the people who interact with patients the most. This paper aims to provide the Implementation of Caring Behavior for Implementing Nurses on Patient Satisfaction in the Inpatient Room at Grandmed Lubuk Pakam Hospital. The method of implementing activities using questionnaires that are targeted in PKM activities are implementing nurses and inpatients. From the results of the activities carried out there was an increase in patient satisfaction up to 64.3%. With this PKM activity, it is hoped that it can improve the quality of health services at Grandmed Hospital and can further increase the satisfaction of visiting patients.

scholarly journals Kualitas Pelayanan Kesehatan Di Puskesmas Pembantu (Pustu) Desa Lebang Kecamatan Cendana Kabupaten Enrekang

2017 ◽  
Vol 3 (1) ◽  
pp. 15
Author(s):  
Hamdan Hamdan ◽  
Musliha Karim ◽  
Samsir Rahim
Keyword(s):  
Health Services ◽  
Community Health ◽  
Research Method ◽  
Community Health Centers ◽  
Health Centers ◽  
Frequency Table ◽  
Quality Of Health Services ◽  
The Mean ◽  
Quantitative Descriptive

The objectives of this research were to describe and to explain about the quality of health services at auxiliary community health centers in Lebang village of Cendana subdistrict in Enrekang regency. The research method of this research was quantitative descriptive that used to explain about the quality of auxiliary community health centers.The respondent were 68 people which were chosen by using incidental sampling. There were some steps in procedures of collecting data. They were question, observation, and interview. The collected data were analyzed by using frequency table. The result of the research showed that the quality of health services at auxiliary community health centers was already good and qualified. These results were based on the recapitulations of each indicators as follows tangible, reliability, competence, and responsiveness where all the mean results were in a good and qualified category.Keywords: quality, healthy service  Penelitian ini bertujuan untuk menggambarkan dan menjelaskan kualitas pelayanan kesehatan di Puskesmas pembantu (PUSTU) Desa Lebang Kecamatan Cendana Kabupaten Enrekang. Jenis penelitian adalah deskriptif kuantitatif yang menjelaskan mengenai kualitas pelayanan kesehatan di PUSTU. Responden sebanyak 68 orang yang dipilih secara sampling insidental.Teknik pengumpulan data yaitu kuesioner, observasi, dan wawancara. Data tersebut dianalisis secara deskriptif kuantitatif menggunakan tabel frekuensi.Hasil penelitian menunjukkan bahwa kualitas pelayanan kesehatan sudah baik dan berkualitas.Hal ini berdasarkan hasil rekapitulasi dari tiap-tiap indikator yaitu bukti fisik (tangible), keandalan (reliability), kompetensi (competence), dan responsivitas (responsiveness) dengan hasil rata-rata persentase berada pada kategori baik dan berkualitas.Katakunci: kualitas, pelayanan kesehatan.

scholarly journals The Outsourcing Model in the Ministry of Health and Medical Education with Fuzzy Delphi Technique in order to Improve the Quality of Health Services with Emphasis on Hospitals

2021 ◽  
Author(s):  
Hasan Ali Nejad ◽  
Mohamad Ziaaddini ◽  
Amir Rajabi Behjat ◽  
Mohamad Reza Hosseinipour
Keyword(s):  
Medical Education ◽  
Health Services ◽  
Delphi Technique ◽  
Health Centers ◽  
Suitable Model ◽  
Ministry Of Health ◽  
Statistical Population ◽  
Fuzzy Delphi ◽  
Quality Of Health Services

Background: Outsourcing in the Ministry of Health is based on the reforming the structure of the health system and improving the quality of services. Therefore, the present study wanted to present the outsourcing model of services in the Ministry of Health and Medical Education with fuzzy Delphi technique in order to improve the quality of health services with emphasizing on hospitals. Methods: The present research in terms of purpose, data research type, implementation method, was part of the exploratory research which has been done quantitatively and qualitatively in 2021. The statistical population was the outsourcing experts for a study between 59 universities of medical sciences in the country, 50 people were selected by purposive sampling method. They were selected for interviews to collect outsourcing indicators to present a suitable model. The indicators were mined data using the information gain method by Matlab software and the indicators were prioritized according to the scores given. A questionnaire was obtained from the prioritized indicators, which were summarized in 19 dimensions, and the same experts were given to complete in 2 consecutive periods. After completing the questionnaire by experts, fuzzy Delphi method was used for final analysis. Results: According to the obtained model, 44 factors are effective in outsourcing .These factors entered the Delphi poll. During 2 stages of fuzzy Delphi, consensus was reached on all 44 indicators. And the highest degree of expertise agreement with the flexibility component and the lowest level of agreement with the component of the certificate of competency to provide services were outsourced by the company. Conclusion: According to the obtained model, various factors are effective in outsourcing services that need to be considered more in the planning of health centers, especially hospitals. According to the findings, it can be said that the related dimensions with considering the outsourcing services are specifically important .Due to the possibility of outsourcing among many health care units; it can be used for flexibility in providing services and patient satisfaction to manage health centers and hospitals.  

scholarly journals Rural Healthcare Infrastructural Disparities in India: a Critical Analysis of Availability and Accessibility

2017 ◽  
Vol 3 (2) ◽  
pp. 125-149 ◽  
Author(s):  
Mohd Taqi ◽  
Swati Bidhuri ◽  
Susmita Sarkar ◽  
Wani Suhail Ahmad ◽  
Padma Wangchok
Keyword(s):  
Rural Areas ◽  
Well Being ◽  
Poor Quality ◽  
Health Centers ◽  
The People ◽  
Medical Facilities ◽  
Physical Infrastructure ◽  
Quality Of Health Services ◽  
Health And Well Being

Health and well being of human resource plays an important role in the economic as well as social development of the country. To ensure better health of the people an adequate healthcare infrastructure is of primary importance. Inadequate infrastructure generally leads to poor quality of health services which is positively dangerous to health and welfare of the community at large. About 68% of India’s population still lives in rural areas, yet healthcare infrastructures in these areas are in pathetic condition. There are very few government health centers and even those are devoid of most of the medical facilities and personnel’s. Although the National Rural Health Mission (NRHM), launched in 2005 has made significant progress in the healthcare infrastructure (mainly in physical infrastructure) in rural areas and has impacted the lives of rural masses to some extent but it has simultaneously failed to bring desired results because of lack of implementation. So the accessibility and availability of health facilities as well as delivery of quality services in the rural areas deserve considerable attention from planners, researchers and healthcare workers. In this context, the present paper critically examines and evaluates the disparities in availability as well as accessibility of health infrastructure in rural areas of India.

scholarly journals Respon Jamaah Haji terhadap Kualitas Pelayanan Kesehatan di Daerah Kecamatan Pademawu Kabupaten Pamekasan

2020 ◽  
Vol 5 (1) ◽  
pp. 41
Author(s):  
Zainabur Rahmah ◽  
Avin Ainur Fitrianingsih ◽  
Lailia Nur Rachma ◽  
Lina Fitria Astari ◽  
Riskiyana Riskiyana
Keyword(s):  
Quality Of Service ◽  
Health Services ◽  
Respiratory Infections ◽  
Sampling Technique ◽  
Population Count ◽  
Education Experience ◽  
Health Response ◽  
Education Levels ◽  
Quality Of Health Services

<p class="IOPAbsText">The number of pilgrims of various ages and levels of education experience many health problems such as hypertension, respiratory infections and heart problems. From these problems encourage researchers to determine the response of prospective pilgrims to of health services in Pademawu Pamekasan. The object of this study is the pilgrims in Pademawu Pamekasan Regency. The purpose of this study was to determine the response of the pilgrims in Pademawu District, Pamekasan Regency. This research uses a quantitative approach by using questionnaire instrument for data collection. The sampling technique uses a total sampling population count of 70 pilgrims. The study was conducted in the District of Pademawu Pamekasan to the Hajj pilgrims in 2018. The results of the study of the pilgrims' response to the quality of service include the response of the pilgrims, health services cognitive, affective, conative, age and education levels. Overall, the response of the haj pilgrims to the quality of service on the cognitive aspect was 29.5%. In the affective aspect of 4.69%. In the conative aspect 2.05%. At the age factor of 4.51% and at the aspect of Education level as much as 2.19%. The quality of health services affects the response of the pilgrims to the cognitive, affective and conative aspects but is not influenced by the age and level of education of the pilgrims.</p><div><p class="IOPKwd">Keywords: health response, hajj pilgrims, health services</p></div>

scholarly journals The interaction of healthcare service quality and community-based health insurance in Ethiopia

PLoS ONE ◽  
2021 ◽  
Vol 16 (8) ◽  
pp. e0256132
Author(s):  
Bekele Belayihun Tefera ◽  
Mengistu Asnake Kibret ◽  
Yordanos B. Molla ◽  
Girma Kassie ◽  
Aynalem Hailemichael ◽  
...  
Keyword(s):  
Health Insurance ◽  
Health Services ◽  
Service Quality ◽  
Interpersonal Communication ◽  
Health Centers ◽  
Structural Quality ◽  
Community Based ◽  
Community Based Health Insurance ◽  
Quality Of Health Services

Community-based health insurance (CBHI) as a demand-side intervention is presumed to drive improvements in health services quality, and the quality of health services is an important supple-side factor in motivating CBHI enrollment and retention. There is, however, limited evidence on this interaction. This study examined the interaction between quality of health services and CBHI enrollment and renewal. A mixed-method comparative study was conducted in four agrarian regions of Ethiopia. The study followed the Donabedian model to compare quality of health services in health centers located in woredas/districts that implemented CBHI with those that did not. Data was collected through facility assessments, client-exit interviews, and key informant interviews. In addition to manual thematic analysis of qualitative data, quantitative descriptive and inferential analyses were done using SPSS vs 25. The process related (composite index including provider-client interpersonal communication) and outcome related (client satisfaction) measures of service quality in CBHI woreda/districts differed significantly from non-CBHI woredas/districts, but there were no significant differences in overall measures of structural quality between the two. The study found better diagnostic test capacity, availability of tracer drugs, provider interpersonal communication, and service quality standards in CBHI woredas. A higher proportion of clients at CBHI health centers gave high ratings of overall satisfaction with services. Individual and household factors including family size, age, household health care-related expenditures, and educational status, played a more significant role in CBHI enrollment and renewal decisions than health service quality. Key-informants reported in interviews that participation in the scheme increased accountability of health facilities in CBHI woredas/districts, because they promised to provide quality services using the CBHI premium collected at the beginning of the year from all enrolled households. This study indicates a need for follow-up research to understand the nuanced linkages between quality of care and CBHI enrollment.

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