scholarly journals The electronic promotional campaigns contribute to enhancing the quality of health services An exploratory study of the opinions of a sample of Nineveh Health Department employees in the city of Mosul

2021 ◽  
Vol 40 (132) ◽  
pp. 61-80
Author(s):  
Anwer S. Shareef ◽  
Monther K. Yaqoob
Keyword(s):  
Health Services ◽  
Exploratory Study ◽  
Health Department ◽  
Quality Of Health Services ◽  
The City

scholarly journals Analysis Impact of Increase in Participants BPJS Class Iii on Quality of Health Services

2021 ◽  
Vol 2 (5) ◽  
pp. 792-801
Author(s):  
Ivan Armawan
Keyword(s):  
Health Services ◽  
Quantitative Research ◽  
Health Centre ◽  
Class Iii ◽  
Study Results ◽  
Health Centres ◽  
Quality Of Health Services ◽  
Design Case Study ◽  
The City

Abstract: The type of this research is a quantitative research design case study. Analysis was done on the participants BPJS've been me at the health centre and hospital in the city of Balikpapan. Subjects were Participants of BPJS Health Class III have been using BPJS card class III at the service of health centres and hospitals in the City of Balikpapan. Data collection techniques using a questionnaire with a sample data of 114 people. The results were analyzed using the app statistic SPSS version 22.0. The study results showed that 58% of the Quality of health services in hospitals and community health centres in the City of Balikpapan effect on increasing the number of participants BPJS Health Class III. And variables are the most influential is the Responsiveness or responsiveness officer of 47.2%; this is a positive response so that in the future, the Quality of health services can be improved to be better so that the benefits can be felt directly by the participants of BPJS Health, especially in class III.

scholarly journals Analysis of Outpatient Satisfaction and the Quality of Health Services

2020 ◽  
Vol 2 (1) ◽  
pp. 26-33
Author(s):  
Sumayyah Jamal H. M. Arifin ◽  
Muntasir . ◽  
Erny Erawati Pua Upa
Keyword(s):  
Health Services ◽  
Health Center ◽  
Health Department ◽  
Health Centers ◽  
Outpatient Services ◽  
Exclusion Criteria ◽  
Internal Factors ◽  
Quality Of Health Services ◽  
Descriptive Survey

Quality is an important factor in health services. Bakunase Health Center is one of the primary accredited health centers in Kupang City. Based on data from the Health Department, there has been a decrease in the number of visits over the last three years. This happens due to external factors and internal factors. The external factor is the increasing degree of public health, while the internal factor is the decrease in the patients’ commitment to treatment. The purpose of this study is to describe the level of outpatient satisfaction with the quality of health services at Bakunase Health Center of Kupang City in 2020. This was a descriptive survey with a quantitative approach. The population in this study was all patients who visited and used outpatient services at Bakunase Health Center in Kupang City from January to October 2019. Accidental sampling was used in selecting the samples from each outpatient sub-group in 7 polyclinics at Bakunase Health Center using inclusion and exclusion criteria. The results indicated that the level of conformity between expectations and reality of the services are as follows:  98.78% tangible, 98.66% reliable, 98.33% responsive, 98.79% assurance 98.74% empathy. Based on the Cartesian Importance Performance Analysis (IPA) diagram, quadrant A was filled by one attribute from the responsiveness dimension, quadrant B was filled by most attributes from the reliability dimension, quadrant C was filled by most attributes from the empathy dimension and quadrant D was filled by one attribute from the responsiveness dimension.

scholarly journals PENGELOMPOKAN DATA PELAYANAN KESEHATAN DI KOTA MAKASSAR MENGGUNAKAN WARD’S METHOD

2020 ◽  
Vol 14 (4) ◽  
pp. 627-632
Author(s):  
Isma Muthahharah ◽  
Agusalim Juhari
Keyword(s):  
Quality Of Service ◽  
Health Services ◽  
Good Health ◽  
Health Department ◽  
Health Centers ◽  
Poor Health ◽  
The People ◽  
Quality Of Health Services ◽  
Cluster 2

In health services, the quality of service places patients as the party who consumes and enjoys health services, including those that most determine the quality of health services. The Makassar city health office noted that the people served in 2018 reached 81.77% compared to 2017 which was only 81.71%. The data released by the health department have not shown specifically which districts had very good, pretty good, and poor health services during the Covid-19 pandemic. Therefore, we need a classification method, namely the ward's method. Health services in this study include hospitals, health centers, home care and telemedicine in 15 sub-district locations. Based on the results of the analysis formed 3 clusters, namely cluster 1 with members of the sub-districts of Biringkanaya, Bontoala, Makassar, Manggala, Tallo, Tamalanrea, and Wajo which have pretty good health services. cluster 2 with sub-district members namely Mamajang, Panakkukang, Rappocini, Ujung Pandang, and Sangkarang Islands which have very good health services, cluster 3 with members of Mariso, Tamalate and Ujung Tanah sub-districts which have poor health services.

scholarly journals IMPLEMENTASI PROGRAM BPJS KESEHATAN DALAM MENINGKATKAN KUALITAS PELAYANAN KESEHATAN DI KOTA TANGERANG

2019 ◽  
Vol 6 (2) ◽  
Author(s):  
Effendi Effendi ◽  
M.Z. Babul Gaos
Keyword(s):  
Data Analysis ◽  
Health Services ◽  
Random Sampling ◽  
Primary Data ◽  
Questionnaire Data ◽  
Static Tests ◽  
Analysis Techniques ◽  
Quality Of Health Services ◽  
The City

This study aims to find out how the influence of the Health BPJSProgram Implementation on the quality of health services at SitanalaLeprosy Hospital Dr. The city of Tangerang, with the formulation of theproblem: Is there an effect of the implementation of the BPJS healthprogram on the Quality of Health Services at the Leprosy Hospital Dr.Sitanala Tangerang City? The number of samples of 40 techniques usedis Random Sampling from 161 populations, the primary data obtainedfrom respondents through a questionnaire. data analysis techniques withregression analysis and static tests (different tests). The results of thestatistical test showed that there was a significant effect of theImplementation of the Health BPJS Program on the quality of healthservices at the Leprosy Hospital Dr. Sitanala Tangerang

Assessing Social Skills in Health Professional Services

2005 ◽  
Vol 21 (3) ◽  
pp. 173-181
Author(s):  
Francisco Gil ◽  
Jesús Sanz ◽  
María Paz García-Vera ◽  
José M. León ◽  
Silvia Medina ◽  
...  
Keyword(s):  
Social Skills ◽  
Health Services ◽  
Health Professional ◽  
Aggressive Behavior ◽  
Psychometric Properties ◽  
Internal Consistency ◽  
Intervention Program ◽  
Professional Services ◽  
Quality Of Health Services

Abstract. The quality of health services depends on the contribution of all the professionals involved in the system, including certain groups, usually forgotten and underrated, such as the health-transport technicians (HTT). With the aim of improving this group's performance, an intervention program, focusing on the development of the workers' technical and social skills, was designed in a collective of enterprises. Information about the first stage of this program, consisting of the assessment of these workers' social skills, is offered in this study. A specific questionnaire was developed: The Health-Transport Technicians Social Skills Questionnaire (HTT-SSQ), made up of three scales (assertive, passive, and aggressive behavior). It was administered to a large sample (N = 530) from the above-mentioned association. The psychometric properties of the questionnaire were analyzed, with quite satisfactory indexes of internal consistency and factor validity, and the group's deficiencies (excess or deficit) were evaluated.

New Insights into the Supply and Quality of Health Services in Indonesia

2010 ◽  
Author(s):  
Claudia Rokx ◽  
John Giles ◽  
Elan Satriawan ◽  
Puti Marzoeki ◽  
Pandu Harimurti
Keyword(s):  
Health Services ◽  
Quality Of Health Services

scholarly journals Perancangan Data Warehouse Rumah Sakit Berbasis Online Analytical Processing (OLAP)

2021 ◽  
Vol 8 (5) ◽  
pp. 1077
Author(s):  
Joko Purwanto ◽  
Renny Renny
Keyword(s):  
Information Technology ◽  
Health Services ◽  
Data Warehouse ◽  
Data Extraction ◽  
Online Analytical Processing ◽  
Data Source ◽  
Analytical Processing ◽  
Quality Of Health Services ◽  
Warehouse Design

<p class="BodyCxSpFirst">Pemanfaatan teknologi informasi sangat penting bagi rumah sakit, karena berpengaruh pula terhadap kualitas pelayanan kesehatan yang secara manual diubah menjadi digital dengan menggunakan teknologi informasi.Dalam penelitian ini penulis menggunakan metodologi <em>Nine step</em> sebagai acuan dalam merancang suatu <em>data warehouse</em><em>,</em> untuk pemodelan menggunakan skema konstelasi fakta dengan 3 tabel fakta dan 11 tabel dimensi. Perbedaan penelitian ini dengan penelitian sebelumnya terletak pada sumber data yang diekstrak langsung dari <em>database</em> SIMRS yang digunakan rumah sakit, sehingga tidak ada ekstraksi data secara manual.Penelitian ini bertujuan untuk menghasilkan desain data warehouse berbasis Online Analytical Processing (OLAP) sebagai sarana penunjang kualitas pelayanan kesehatan rumah sakit. OLAP yang dihasilkan akan berupa desain data warehouse dengan berbagai dimensi yang akan menghasilkan tampilan informasi berupa Chart maupun Grafik sehingga informasinya mudah dibaca dan dipahami oleh berbagai pihak.</p><p class="BodyCxSpFirst"> </p><p class="BodyCxSpFirst"><em><strong>Abtract</strong></em></p><p class="BodyCxSpFirst"><em>The use of information technology is very important for hospitals, because it also affects the quality of health services, which manualy changed to digital using information technology. In this study, the authors used the Nine step methodology as a reference in designing a data warehouse for modeling using a fact constellation schema with 3 fact tables and 11 dimension tables. the different in this study from previous research is that the data source was taken directly from the SIMRS database used by the hospital, so there is no manual data extraction.</em><em>The aim of this research is to be able to produce a Data Warehouse design based on Online Analytical Processing (OLAP) as a means of supporting the quality of hospital health services. The resulting OLAP will be a data warehouse design with various dimensions will produce the displays information in the form of a graph or chart so that the information is easy to read and understand by various parties.</em></p><p class="BodyCxSpLast"><em> </em></p><p class="BodyCxSpFirst"><em><strong><br /></strong></em></p>

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